The sales rep was good at assisting me in my choices for product for Our new home. Price matched…read moreseveral i liked from other stores And everything arrived in a timely manner. My major concern, after spending around $6,000, is lack of customer service with missing/wrong components sent from manufacturer on three lights. She was adamant they would not do anything that it was my responsibility to content the manufacturer. I then asked to speak to store manager and he reiterated the same song and dance. Inconceivable to me that you do not try to help your customer - the customer that bought in your store, not directly from a manufacturer Which can happen and will with the other four remaining items I need. I won't ever buy from Lighting First again. Consider your purchases wisely, there are others that appreciate your business.

They used to be great but I was there the other day and a lady at the desk was nasty to me plus She…read morewas supposed to email a similar fan as I bought before that was discontinued so I could buy 3 more for my new house but she never followed through. Horrible customer service especially how she talked to me.

I went to floor and decor looking to match an old marble tile for a patch work project. I was…read moreimmediately greeting by Phoenix who was very kind and eager to assist me. Phoenix showed me where the discontinued tile was, and insisted on assisting me with loading it as well as checking in on my progress. Phoenix then assisted me with thresholds and floor tile as well. Phoenix rung me up and even helped me unload it in my truck. Phoenix is a great asset to the company

I 100% DO NOT recommend ever working with this company! They are uneducated, don't know their…read moreproduct, falsely advertise, recommend the wrong product, and then when you pay the money and install it, they don't stand behind any of the so-called "lifetime warranties". I am disabled and full-time in a power wheelchair. I live on a low income. My original floors were getting pretty bad so I went into Floor & Decor and met with their so-called "flooring expert" for their recommendation. I told them I often come in after it's been raining with wet wheels and that I have two older dogs that sometimes have accidents. They recommended to me a product that advertises it is "100% pet proof", "100% waterproof", and the highest rating for durability, being an "AC5". It also claims to have a "lifetime" warranty. I decided to spend the money and replace my flooring because I wanted something that I no longer had to worry about ruining. The flooring was not even in for two weeks when my 6 pound Yorkie missed his little pee pad and got some on the floor. It caused the flooring to delaminate and bubble at the seams where it got on it. I called them and expressed my concern so they sent out a third-party flooring inspector. When that inspector was here, he told me that the product should not have failed like this and that it was faulty. He also asked me if I ever confirmed that this flooring was rated for a power wheelchair. I told him I went by what the expert told me, but never checked for myself. Upon later, checking, it turns out this flooring IS NOT recommended for power wheelchairs because of the torque and the twist of the wheels when you turn and stop. It says overtime the planks will begin to shift and separate at the seams. After I made a claim to Floor & Decor first just about the delamination from where my little 6 pound dog had an accident, they later said they are not responsible for it because the flooring does not guarantee against "pet urine". I asked what part of "100% pet proof" and "100% waterproof" does this not qualify under? Nowhere on the box or in the paperwork inside does it ever specify anything about urine. Obviously, in hindsight, their expert had no idea what they were talking about. I wanted something waterproof, pet proof, and rated for a power, wheelchair and the product I was sold on, paid for, and had installed, apparently meets none of those requirements! Then I tried to simply get this resolved and they basically told me I was up Schitt's Creek because they don't stand behind their products and their so-called experts are allowed to be out there telling lies and falsely advertising what the product says it does. Never ever deal with this company or their crappy ass products and stupid people in your life! You will thank me later! Go to Lowe's or Home Depot where there are much less expensive products, but you have to do your own research. Apparently, even when you go to the experts, you still have to do your own research, which I failed to do and now they won't stand behind! Again, in summary, never ever ever ever trust these people or deal with these people or give them any of your money! They are liars and crooks who do not stand behind their products and are happy to take advantage of handicapped people on low incomes!

My wife and I were looking for a new dock light after dock repair from Ian…read more The selection available was outstanding the sales person didn't know everything we asked but was only a minute or 2 away from getting and answering our questions. As a retired business owner my personal experience was extremely pleasant and I will shop here every time I need lighing

### Please Read Before Purchasing##. I purchased mutiple lights from this store. I was pleased with…read morethe selection and ability to view the products. Heres where they fall short. They seem to be in it for the one and done not repeat business. I say this because of their no return or exchange on special orders. So be careful if you spend 500 on a light and it dosent fit you are stuck with it. I feel this is a poor business decision especially now that online options are available to choose from that do "get it". They do price match. So to be safe. Go in browse but purchase somewhere that offers exchange on special orders. Hope this helps. Just my opinion.

Just called and spoke with Jessica. Unfortunately for me, they are only taking business from…read morecommercial sites at the moment. No referrals given either... Bummer, I was drawn in by the great reviews.

Awesome job. Nick was great. Very nice, professional and got the job done promptly.read more

We just had a fan installed in a 25 foot ceiling area. The amazing crew of Shane and Daniel did a…read morephenominal job. Totally professional, totally clean, totally perfect. Lighting First is a "must" use store. Great selection, great, service, highly recommend. Ken & Roe

Yes! These people are stellar! I live in Naples and went to the Naples location first where I…read moreencountered the worst service imaginable. Service. A friend recommended to go to the Bonita Springs location and I could not be happier! Everyone I had contact with is a professional, truly interested in finding the best solution for their customers and super nice! They installed a couple of fans and I went back for outdoor lights ! Anna also helped me find & replace a hard to find light fixture that I love but is no longer being made. We will from now on only go to there with all lighting and fan needs.

The handyman that was sent out wouldn't have been able to complete the job without my help…read more That said, the job was left incomplete on the electrical issue which he couldn't fix so they charged me full price anyway...Not recommended

From the owner: We're your reliable, knowledgeable handymen and preventative maintenance service experts. We've…read morefound that many property owners lack handymen who are skilled and can support multiple needs. Our team provides Efficient ProActiv solutions executed by qualified service professionals that are specialists in handling multiple tasks as they arise in your property. Our goal is to ensure everything in your property is running smoothly, keeping you happy and free to do the things you love to do.

Received a $699 accent cabinet (Whitt 2 Toned Cabinet) damaged, had to lug it back to the store,…read morethey would not issue a pick up. Received the replacement - also damaged. Store Associate wearing a Macy's name tag did not know what to do to process an exchange and told me I would have to take the 83 lb cabinet with me and come back another time. The 800 number for customer was not working...she told me I could listen to the message. By this point, I'm getting annoyed. She then offered that I could leave the cabinet and come back another time to speak to the manager. I returned it instead - the same cabinet is sold on Wayfair (Kelly Clarkson Liza Cabinet) and at Macy's, but after receiving 2 damaged, I'll just pass. This was my first and will be my last purchase from Kirkland's.

This is a small store in a huge mall. I was looking for lamps for bedrooms, a table for an office…read morewhen I entered this store. They have framed art, candles, garden accessories, outdoor furniture, rugs, and flowers. A little bit of everything. I found the perfect lamps color wise and price wise. They were offering 25% off any green tagged lamp so they were also quite a bargain. The sales person wrapped them up for me and was very helpful throughout my shopping experience. I was also able to find a great tiny black and wicker table for the corner of an office. It may be a small store but they have lots of great pieces for you to see. A great store to browse through as I am sure items are constantly coming and going.