I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

we highly recommend this company. Andre, service manager for…read morethis company, went above and beyond for us. our refrigerator went out while we were traveling in our RV and he did everything possible to accommodate us. His customer service, workmanship, honesty, and care is phenomenal!! Thank you Andre

Only reason 1 star, is because you have to pick one. was…read morescheduled for dryer repair on 1/4/2025, they called and cancelled appointment on 1/3/2025. Was rescheduled for 1/6/2025, between 10am - 2pm. Received a text at 1:45pm that they were unable to make the appointment as a meeting came up. Since this was through my home warranty, I now have to what an additional two days to get another company assigned, and then who knows how long to schedule. Customer service must be a thing of the past.

I just have to say that I had the best experience with SBA this past week! Upon coming back from…read morevacation I realized that my refrigerator was on the fritz eke! I found SBA through thumbtack and they were out the next day. My technician was absolutely amazing Vasyl was his name! Apart was ordered and they were back within the next couple of days to repair my fridge and it's working like a champ now! Thank you so much for being amazing and helping me get my fridge back up to snuff

I really appreciated the communication with this company. I worked for a company and I know that…read morecommunication is a major plus, for me anyway. I was informed on a regular basis without me having to call them first and although it may not sound like much to some, it speaks volumes to me. Would I use them again, yes!

Came out to fix my 3 year old Whirlpool washer. Played around with the controls, and told me there…read moreis something wrong. They told me it needs a new control board, and they looked up the price. $250 for the board. Gives me a quote for $582 to repair the washer. $332 labor charge??? Then tells me I have to pay him $140 for the service call. Worst part is, it wasn't the control board, it was a small hole in the pressure tube, which I fixed for free. I'll never call this guy again.

Joe's Appliances always do a fantastic job. I highly recommend them. They are honest and thorough.read more

Very disappointed with Mr. Appliance of Clermont during my last service call to repair my GE…read morerefrigerator. The technician came out super fast and diagnosed the problem. He called on Thursday and told me the part would be ordered and that he could come back next Monday to install it. Monday came and went without a call and no tech to do the repair. I called Mr. Appliance the following Friday, and they said they would call me back with the status of the part. Next Friday, they had not called me back. So, I called them again on that Friday, and they told me she would check on the part and call me back. So, now it's Monday of this week. Still no call. So I called them a third time, and the lady said she would call me back before they closed on Monday (this week). So, on Tuesday of this week, I called them to cancel my repair and explained that the service was unacceptable. On Tuesday, the day of my last call to them, she still didn't know the status of the parts. So yesterday, Tuesday, after I canceled with Mr. Appliance, I called Encore Appliance Repair in Clermont. They had a repair tech out that afternoon. Today, Wednesday, the tech installed the needed parts, and my refrigerator is 100% operational.

They "repaired"my refrigerator three Months ago only to…read morehave the same problem again. They charged for a warranty but after a week of calling no one comes. Texts to them result in automated responses. I have never dealt with a more frustrating business.

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

Sergei first made an appt but never showed up. Had to continue to call him. When he did come out he…read moredidn't clean out my ac drain line but unhooked my ac float to let me know when ac was over flowing. Second said I needed parts and things done that would have costed me $$$. Called another company didn't feel right what he said. Other company couldn't believe what he did. Elder senior here sad what he did. Only asked for my $65 back and he has blocked me S

My fridge went in and out after a wind storm loosened a wire on the PG&E pole outside. The freezer…read moreonly worked on the bottom third, and the refrigerator worked partially - freezing stuff at the bottom third, cooling the middle, and almost room temp at the upper third. I called (4) appliance repair places around January 20th, 2021. The Kenmore fridge I have was manufactured in 2004, and had a tag on the inside that had the serial and model numbers along with a Sears repair call phone #. I also called them after I yelped several repair places first. Restart came after the first business I called had dragged out the timeline for repair by over a month! The long and short of this review is that the initial diagnosis consensus was the fan motor and evaporator needed replacing. Restart sent Alex over and he diagnosed the issue right away, wrote it up. Unfortunately, the parts were delayed in being delivered because of - the now approved excuse - COVID. After almost one month, Alex came back and replaced the parts, but the fridge still wasn't working. An electrician from Restart and Alex found the issue of a fried Control Board. They ordered the new part, and Lena, who is the manager, felt that this problem was an inconvenience long enough, made sure the part came in pronto. Within two weeks my fridge is finally running. The whole horrendous process started Jan. 18, and was finally resolved by ReStart on March 20, 2021. 3 months without a refrigerator is one thing, and thank goodness ReStart was able to get it fixed. Moral of the lesson: Don't have anything break down at the beginning of the year - seems no repair place and parts are ready for work!

I received a text and a voice mail that they don't service my address…read more I am located in Lake County, their advertised county, and they tell me I'm not in their service area. They have false advertisement.

at first I thought he was going to repair our dryer right away then it was phone tag then he was…read moreright at my house which is on a farm and he stopped on the road to the house instead of driving up to the house he left called us back with an attitude and now we're looking to find someone else mind you this was under a protection plan from Lowes so now we have to go around the entire routine there is no way I would recommend this company