I chose Dr. Kiripolsky's office based on strong online reviews and was told the $150 consultation…read morefee would be applied toward my treatment--something that influenced my decision to book. Unfortunately, my experience was deeply disappointing from start to finish.
Dr. Kiripolsky was friendly and confident in the treatment plan, which included CO2 laser for enlarged pores and a small scar. However, before starting, I was required to purchase prep products from her office without being given an itemized receipt. I had to request one by email, and when I received it, I was shocked to find the consultation fee listed as a "new patient remaining balance" instead of being credited toward treatment as promised. Even more concerning was a $200 charge for Tretinoin 0.1%--a medication that usually costs about $6 with insurance. Most doctors would encourage patients to get it covered by insurance. When I raised these issues, Dr. Kiripolsky offered no meaningful explanation or resolution.
Nonetheless, with limited vacation days and time being valuable, I moved forward. At her suggestion, I added CO2 laser around the eyes and completed two rounds of treatment over 10 months. The first session was so painful I teared up during the procedure. Strangely, the second was almost painless, which left me questioning the consistency and quality of care.
In total, I spent nearly $7,000 on treatments and products with below-average results. Just to warn you, Dr. Kiripolsky's procedures are quite expensive. For the CO2 treatment, Dr. Kiripolsky charges $1,800 for the nose and $3,500 for the eyes. She personally called me from her home (I could hear her baby crying) to persuade me to add the eye treatment, which I hadn't initially planned to do. When I told her I wasn't willing to pay $3,500, she reduced the price to $2,500, and I agreed. However, on the day of the procedure, she made a snide comment about giving me a discount, which felt unprofessional.
This experience left me feeling misled, overcharged, and extremely disappointed. I would strongly caution others before committing to care here.
MY RESPONSE TO DR. KIRIPOLSKY'S REPLY: I want to clarify a few points from my experience, as your reply unfortunately reinforces why I felt compelled to leave a review in the first place.
First, regarding the $150 payment, the confusion stems from a lack of clear and proactive communication from your office. How do you explain the $150 listed as a "new patient remaining balance" if that's not a consultation fee? And how do you justify charging patients $200 for tretinoin?
During my initial consultation, you clearly said my nose would only require 1 to 2 treatments. The narrative that multiple treatments would be necessary only came after you saw minimal results--10 months after the first procedure. What was initially discussed as a significant improvement from one treatment was later reframed as a "most likely" need for more, once results didn't meet expectations. Expectations were not clearly or consistently managed, and I relied on your guidance to make an informed decision.
Regarding your comments on my scars, I respectfully find the phrasing inappropriate. Referring to them as "deep, self-inflicted wounds" in a public forum feels both unnecessary and unprofessional. It comes off as judgmental rather than supportive, especially for someone seeking help and healing.
As for missed follow-ups, I have NEVER missed any so please be honest. In fact, your office often confused the schedule, and I had to rearrange mine just to come in.
Regarding the skincare routine, I told you clearly that I followed the instructions to the tee. So please stop being dishonest.
Lastly, I never expected overnight results and fully understood that healing would be a process--but I did expect compassionate care and clear, honest communication throughout. Calling my review unfair just because it doesn't reflect the image you want to present does not address the real concerns I experienced as your patient.
My review reflects my experience. I hope this feedback helps improve how future patients are treated--not just clinically, but as whole people.