Call for a cab on hold for over 20 minutes no one ever answered what a piece of crap companyread more

The taxi was a no show for pick up when our family was catching a plane. This was very stressful…read moreand when I texted to ask where the driver was, they said he was running late. I cancelled the reservation and ended up having to park at the airport. The driver gave no apology. This is an unreliable taxi service.

We used Sunset Limo today for transportation from RNO to South Lake Tahoe, and I wanted to take a…read moremoment to share how wonderful the experience was. Our chauffeur, Jade, was absolutely amazing. She was professional, friendly, and made the entire trip smooth and enjoyable. I would definitely request Jade again and highly recommend her to anyone using your services. While I'm sure all of your chauffeurs are great, Jade truly stood out. Thank you again to Sunset Limo and Jade. We look forward to using your services again in the future.

I've used this company several times and they are always on time. Extremely reliable. The drivers…read moreare friendly and accommodating. I would highly recommend them for any of your transportation needs.

I went to Truckee from Reno Nv the weather conditions was very bad lots snows but the driver was…read morevery professional and good in the road I'm very pleased with him Thanks Jair from JOC Transportation

From the owner: Drivers with years of experience, good professional service, cars equipped for emergencies due to…read moreextreme temperatures, and comfortable cars to make the customer feel safe and confident.

service ever. Picked up at my home and driven to the very clean limo great service. The driver…read morewas very polite and me water with my bags. I wouldn't use any other service.

Professional, courteous, on time and SAFE. A tire bolt flew through the window right near our…read moredriver. He remained calm and pulled the bus to the side. After a brief delay making sure the hole in the glass did not impede his vision, we were off. GOOD job!

I use RTC FlexRide, an on-demand curb-to-curb public bus service that operates only in designated…read moreService Areas. Which are select areas of Sparks/Spanish Springs, Somersett/Verdi, and in select areas of North Valleys, NV. The time to wait for the RTC FlexRide has varied for me from 10 minutes to three-and-one-half hours to occasionally didn't show up all with NO notice (which is obnoxious). Then there was the horrible and terrifying time RTC FlexRide dropped me off 10 blocks from the address I had scheduled to be dropped off at (which was very obnoxious putting me in a fair bit of panic). Check the RTC FlexRide website for the location of each Service Area and the hours of operation in each Service Area. A Senior all-day pass is $1.50. All passes for RTC FlexRide have to be purchased at only either of the two bus stations: Plaza in Reno, NV or Centennial in Sparks, NV. The RTC FlexRide bus has a lift which due to my disabilities I often am forced to use. RTC FlexRide management doesn't care that I often need to use a lift because their RTC FlexRide mini-van they send out to me has NO lift (which also is obnoxious). The FlexRide app ONLY works on a smart phone! That is preposterous and pitiful because I know a lot of my fellow FlexRide passengers, especially seniors and disabled, that only have flip phones due to limited income. The trip schedulers are adequate. Be aware though that the schedulers often get over-whelmed and occasionally put down the wrong address I'm being picked up at or dropped off at so make sure you're outside looking for the RTC FlexRide vehicle because they don't look hard or long for you. Also be aware that the RTC FlexRide vehicle may be a Big Star mini-van or even a taxi, neither of which have a lift. RTC FlexRide management doesn't care that I often need to use a lift because their Big Star mini-van or taxi they send out to me has NO lift (which also is obnoxious). The RTC FlexRide drivers are adequate. RTC FlexRide Customer Service, which is a RTC FlexRide manager, is not so adequate. I suggest you report issues to https://www.rtcwashoe.com/about/contact/contact-form/ so there is a paper trail. Although RTC Washoe and RTC FlexRide management are reluctant to leave a paper trail and will pressure you into phone calls -- I don't recommend phone calls as a phone conversation is no paper trail. Beware a business that doesn't want to put in writing what they're telling you. RTC Washoe has contracted with MTM Transit https://www.mtmtransit.com/ to operate RTC FlexRide, and RTC Access which is only for disabled people. Currently, RTC Washoe pays its contractor MTM, a rate of $68.87 per service hour. There is a huge disconnect between what MTM and smug RTC Washoe executives, managers and employees publicly boast and what the reality is for me the passenger, their customer. The RTC Washoe liaison with RTC FlexRide is snooty Susana "Suzi" Trinidad who is ONLY RTC Washoe supportive and NOT RTC FlexRide customer supportive, doesn't like to interact direct with RTC FlexRide customers and when she is forced to, is not professional. According to the website Transparent Nevada at https://transparentnevada.com/salaries/2018/regional-transportation-commission-washoe-county/ , in 2018: Susana Trinidad, a RTC Washoe ParaTransit Analyst got $107,299.45 in total pay and benefits. It 2019, the last year RTC Washoe reported, it went to $117,267.46. That is THREE times what a 100% military Service-connected disabled Veterans unable to be employed due to their military Service disabilities receives. Why hasn't RTC Washoe reported total pay and benefits for all RTC Washoe employees for 2020 and 2021 as required? All RTC Washoe Commissioners, executives, managers, and employees at RTC Washoe should be required to ride RTC Ride, RTC FlexRide and RTC Access (the public bus exclusively for disabled people) once a month. All RTC Washoe Commissioners, executives and managers at RTC Washoe should be required to drive for RTC Washoe, RTC FlexRide and RTC Access once a month. Instead, these prima-donna RTC Washoe Commissioners, executives and managers at RTC Washoe work in ivory towers. Instead, these self-important RTC Washoe Commissioners, executives and managers at RTC Washoe are completely insulated away from those they are paid with public tax dollars to serve and assist. I rate the RTC FlexRide drivers a HIGH 5. I rate the RTC FlexRide schedulers a high 4.5. I rate the RTC FlexRide dispatch a high 4.5. I rate RTC FlexRide Customer Service an average of 3 for sometimes being a high 4 and far too many other times being a could've been better 2. I rate the RTC Washoe liaison with RTC FlexRide a could've been better 2. I rate the RTC Washoe RTC Washoe Commissioners, executives and managers a could've been better 2 because bad customer service from management is not a point of view. Overall, I rate RTC FlexRide with a could've been better 2 stars.

Bullshit. One way ride, but don't count on getting back. Total assholes…read more Wouldn't give me a ride back from Boomtown. Money on me and all. Not nice customer service.

First time client calling OnTime Logistics on behalf of our company's office in Reno, NV. The owner…read morePaul has 25 years of experience in the courier business, and his professionalism and knowledge truly reflects it. He was willing to go out of his way for a first-time client at a very reasonable price for a last-minute request. Most respectable of all, in the event he cannot handle a request, he generously provides the name of a reliable company he knows that can. OnTime is a professional, reliable, and respectable business. We would highly recommend OnTime Logistics to anyone in need of a professional courier service.

From the owner: Critical deliveries. Professional drivers!read more