Yup. There's a reason the star-rating on this joint is so high! Couldn't find any auto-part stores…read morein the area, but this place popped up on my Yelp search. Needed a new battery for my key FOB, and the fabulous Raouf sorted me in less time than you can say: "I'm telling all of my soccer-mom friends about this place!" He also MacGyver-ed my cracked front spoiler. Lemme tell ya, after a rotten morning + a splitting headache from too much organic cold-brew, this place and its Nordstrom customer service helped turn my frown upside-down. Cheers, guys!

I went inside a purchased a lottery ticket and ask the attendant if he can turn the air on get some…read moreair my tire pressure was low, he said I needed to pay. Never gave me eye contact but he took my money. I will never give them a dime of my money again.

The employees Olga and Bati Pulga have the worst attitude. I came here looking it purchase a…read morelottery ticket and simply asked when the next drawing is. They were so incompetent and ignorant, from a lack of the English language, they couldn't even answer my question. Other customers in line were laughing at how terrible these women are. Then Bati Pulga comes out and screams at me at the top of her lungs each of the lottery draws. Are you serious? This is how you treat customers? The owner needs to take serious account of whom he hires. I guess they pay these women minimum wage and they are miserable as other yelpers gave mentioned. But you have lost my business permanently and many others. As I was asking out a man walked up to me and commented how rude Bati Pulga was. This speaks volumes about how bad these woman are.

Buyer beware!!!! After looking at my credit card bill, they…read morecharge me a dollar to use my credit card when buying gas. I will absolutely try to stay away from this place and only get gas if I am running red on empty. People are nice and it's clean. That's why they got an extra star

Clean station, with a great mini-mart! Employees are friendly and you're always greeted with a…read moresmile.

Good stop to tank up before turning in rental to LAX. The store has the basic necessities for…read moretravelers. The restroom is fairly okay when considering the high traffic location. This tall cashier (Pablo) is extremely pleasant and also knowledgeable about the California lotto. There is extra parking as well. + location + service +/- cleanliness + restroom + donation bin

Gotta give a 1 star for this reason : The Cashier could not or would not sell me Lottery tickets,…read moreeither due to lack of training or pure laziness. Either way I wont be back to this store !

Prices good. Employees could be less boring in their customer service! Pleasantries are always…read morewelcome and appreciated!!

I love this gas station and the automatic car wash! They recently upgraded the car wash there and…read moreit does an amazing job for being so cheap! They also give you a free vacuum with the wash, so that's a plus! The owners and everyone who works here are super friendly. They always remember me by name when I come by for either gas or a wash and I feel like they really appreciate the business. I am a customer for life.

A bunch of thieves. Could not use-the old card because they change to a new more expensive card, 7…read moredollar instead of 5 dollars had 3 free washed left on the old card .Decided to buy the new card. Register did not work guy said the transaction was cancelled. Chase emailed me and told me there is a69.99 charge on my card and asked if it was legit. I said no. They lied to me and charged my credit card. Never going back to this joint. Going to La Cienega and 18th street from now on. Same price

Soda machine was NOT working. Icee machine was NOT working. A lady in the store said she walks…read morethere often because she lives in the neighborhood & the machines never work. Ridiculous. Store was clean, I'm sure they had everything else but that was literally my main reason for stopping here.

Edgar is a wonderful person. He went out of his way to help check the air in our tires when he saw…read morewe were struggling, and fill them up for us. I hope the best always comes his way.

I live in the neighborhood and go here a lot. Not so much for gas (yes, it's more expensive here…read morebut it does contain additives to keep your fuel injectors clean, so there's that...). Come here mostly for the car wash and to put air into tires. The staff are fine - never had any issues. They are not there to win a personality contest folks. Having said that, I find them friendly enough for an establishment like this. I also like the selection of drinks and snacks - good place for a quick fix. Also, the coffee is REALLY good here! Tip on the car wash: if you want to get in and out, NEVER come on a weekend or before noon on the weekdays. Night time is the best time to come for the wash.

Very disappointing experience. This car wash seems to break down constantly, which leads to…read moreridiculously long lines. Today, while I was waiting, it broke down three separate times with the cars in front of me. On top of that, the customer service is awful and there seems to be very little concern for customers who are stuck waiting. I understand that equipment can occasionally have problems, but when breakdowns happen this frequently, something needs to be addressed. Between the repeated mechanical issues, long waits, and poor customer service, this place has become extremely frustrating to use.

I've used this car wash many times. Was willing to wait in endless lines (usually stretching out…read moreacross sidewalks and snaking down Sepulveda) in order to use a decent "brushless" car wash. But... no more. This place has morphed into the WORST car wash I've ever used. Horrible maintenance combined w/ incompetent on-site staff and MIA management = lost customers. Based on the other reviews I'm reading here, I'm definitely not alone. $20 to wash (brushless) my car. Then... blowers to dry the car at end of the tunnel don't work (at all). Then... the (free/included) vacuums don't work (at all). Great concept, destroyed by inept employees/owners who don't give a rats azz about providing a quality product. Save your hard-earned money and go somewhere you can get at least something for it.

This gas station is a bit sketchy during the daytime. There were interesting characters walking…read morearound, so I locked my car and watched my back. The male employee inside was friendly, though, and the store was neat and clean.

Horrible customer service. I saw a group of 4 girls leaving the store and as I walked up to the…read morestore to use the restroom while getting gas for my car the woman working there said she was locking up at a random hour. It was extremely rude. I live right around the corner so Instead of filling up the car with gas I left due to her rudeness. I won't be coming back.

This Power Market gas station and market is pretty cool. Stopped here not long ago to get some…read moregas, and load up on some snacks. I have seen and been by this place a billion times, but never bothered to sneak inside. Great market and service. I wanna come back.

I have no words for a business in which a kid with chip on his shoulder who's behind the counter…read moregives me dirty looks because I informed him the dryer in the car wash isn't working properly. "I can hear it," he told me. So could I. AND it doesn't work. Both can be true at the same time and were. I'm not afraid of a little elbow grease. I have no problem using a shaded gas island to dry my soaked car. This kid behind the counter apparently doesn't want to listen to any feedback, even when it's something to help. The old adage "the customer is always right" is simply lost on this business. The kid's attitude is a reflection of the business itself and THAT'S what matters here. I've been on crutches for 8 years. I don't ask for favors from anyone. I'm too independent for my own good. But this kid seemed to take helpful feedback personally. And he's the reason I'm posting this review. If this was the first time I had an issue with this Shell, I'd let it slide but it's not. I csme here a few months ago to fill up and have my car washed only to find an untimed note on the door that the cashier stepped out with no indication as to when they left or might return so customers can get help. And so now I'm done. I found the Chevron station down the road in March. Their car wash is fantastic. Same drive through concept except the car comes out clean as a whistle. Their lines are longer. I understand why. Even given gas prices, I'll take it. Lesson learned. Don't offer helpful input about equipment failures to the Shell at Venice and Sepulveda. You'll be treated like *you're* the problem.

Review #927 2025-105…read more It's been almost a decade since I've been to this Shell station, but I used to infrequently stop here en route home from Westwood because the prices were fairly competitive & it's near the 405 Fwy. I was meeting some friends for the movies when my car's low pressure light turned on, & the next exit happens to be by Shell. I parked by the air/water station to check my tires & they seem fine. The machine didn't have a separate tire pressure gauge to check the PSI; I needed 35 PSI (front) & 32 PSI (rear) for my car. Since I don't need to buy gas, I had to pay $3.00 for 5-mins. The instructions were relatively easy to follow, but I questioned its accuracy since it didn't beep or indicate when it reached the targeted PSI that I enter (modern ones stop automatically), especially on the passenger side when I can't read the gauge. When I was pumping air on the right side, it read at 40 PSI, which makes sense since I've been driving a few miles. Just to be sure, I went into the convenience store & ask for assistance. The attendant couldn't be bothered, but I said I think the machine might be a problem since the low pressure light was still showing after adjusting/lowering the PSI. After rudely telling me to wait because another customer cut in front of me for his car wash issue, he walked out & provided another 5-mins. of air & watched me put air in the front left tire. It was at 40 PSI, which was odd since it stopped during my initial attempt. I explained that to him, & he said just wait for it to reach 35 & walked away. I re-did all 4 tires & the low pressure light was still on. I was running tight on time, & didn't want to dispute the air/water station's accuracy after this 2nd attempt. It may not be the machine, but my car's sensor since the tires look properly inflated. I drove the rest of the way via streets at moderate speeds to minimize the risk of a blowout. Did you know? Since 01/2000, gas stations must provide free compressed air, water, & a pressure gauge during operating hours to paying (gas) customers. Most drivers don't know about this law & pay for air. In past visits, I didn't need assistance (whew!). And just like cellular service, everything's peachy keen until it's not, then you're in service hell just trying to get the service that you paid for. I'm quite put-off by Shell's lack of customer service & care for motorist safety. I doubt I'll be back here at this Shell station.