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    9 years ago

    Super friendly, and fast smog check. Customer service is not a list concept here, and they have the best coffee while you wait!

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    Ask the Community - Mobil

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    Mobil

    Mobil

    4.5
    (96 reviews)

    Everyone seems to have a complaint or a bad story about an experience with an auto mechanic or…read morerepair shop, seldom do people talk about the good experiences they do have. I am happy to talk about the experience my family has had with Gregg's. My wife took her car in for an oil change using a Groupon. Upon completing the oil change, Gregg's guys performed an inspection finding various issues that needed to be addressed providing my wife with a very reasonable printed estimate. You would figure this is when the pressure to get the services completed would start, but it didn't. They said thank you for your business and sent her on her way. Fast forward a couple of weeks, my wife called and made an appointment for the repairs. They got her car in quickly and made the repairs without haggling or trying to upsell additional or unnecessary services. Gregg and his guys were professional, honest, and quick. We will be back and will recommend Gregg's Mobil to anyone in need of a recommendation for an auto mechanic. Also, as a former Marine, I appreciate the Marine Corps flag being flown out front!

    We took our car to Gregg's Mobil in Mission Viejo on July 18 for a routine oil change. We drove in…read morewith a perfectly working vehicle, picked it up an hour later, and immediately noticed a strong oil smell. Minutes after leaving, the car became undriveable and stalled -- steering failed, oil was pouring out, and the drive belt was damaged. Tried calling Gregg's repeatedly -- no answer. Employees had left early, even though the shop was still "open" according to their posted hours. No after-hours contact, no help. We had to scramble to find another mechanic and a tow truck. Turns out, the work Gregg's did led to nearly $600 worth of damage: leaking oil all over the engine and breaking the drive belt. We paid out of pocket to fix these issues. When we went back Monday, Jeff the manager was rude, dismissive, and blamed us for not towing our car back to them (which we tried to do). After pressure, they agreed to reimburse the cost of repairs (the least they could do because they were at fault for them) -- but refused to refund the oil change that caused the damage in the first place. So basically, I had the privilege of paying $200 for an oil change that caused $600 worth of damage. Both Gregg and Jeff admitted fault, but still refused full accountability. The experience was frustrating, stressful, and could've been dangerous. Thankfully we live nearby, but if our car had stalled in an intersection or the freeway, this could have been catastrophic. Worst of all, Jeff and Gregg were condescending and extremely apathetic to the situation. Avoid this place unless you want poor workmanship and worse customer service.

    Mobil - servicestations - Updated June 2026

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