I do not handle blood draw well, and my visit was no exception. But the phlebotomist taking care of…read moreme was so kind and gentle. My nerves were through the roof and after she finished the blood draw, I felt like I was passing out and she totally brought me back and then took care of me until I felt well enough to leave. Most of the negative reviews about this location are about parking, a slow elevator, and an undesirable check-in service. All of which I don't think is fair or reflective of the actual care you receive. I thought parking was easy, I took the stairs, and the check-in was simply on my phone, so I'm not sure what the problem is. I would definitely return here.

I had an absolutely wonderful experience with Rachel, the phlebotomist at Quest Diagnostics. From…read morethe moment I walked in, she made me feel comfortable and cared for. Rachel is incredibly professional, gentle, and skilled -- the blood draw was quick, painless, and done with such confidence that I barely felt a thing. She has a warm personality, a calming presence, and explains everything clearly. It's rare to meet someone who is both highly competent and genuinely kind, and Rachel is exactly that. She turned what is usually a stressful appointment into something easy and pleasant. Thank you, Rachel, for your exceptional care -- you turned my day around! I highly recommend her to anyone who needs lab work done.

This review is mainly for Debbie. Debbie was so kind and compassionate when I expressed my concern…read moreabout my blood draw as I've fainted previously. She was so nice, gave me lots of water, let me sit for as long as I wanted and didn't make me feel like a burden. Thank you again to Debbie and the entire staff that was working extremely hard in there

Many people we're showing up early & the door was locked & no one was there. No note or explanation…read morewhy it was closed. Called and all the message said is that location was temporarily closed.Extremely frustrating for all especially people that had appointments!

Jennifer, the phlebotomist, was so sweet and caring! She helped my child feel at ease and took care…read moreof her! We like this location of quest and we will be back!

Nobody is there. No notice . Instructions and hours are on the door but it is locked and nobody…read moreis here. Waited out in the hallway for 1 1/2 hours - nothing. No sign or anything of what is going on. Unbelievably rude.

Westcliff is a very nice, modern and clean office with a friendly staff. More importantly, the…read morewaiting times are much shorter than at the dirty and disgusting LabCorp or Qwest. If you have to get your blood sucked, go here.

I am 35 and pregnant and I have had blood drawn several times and never had a bad blood draw before…read moreso I wasn't nervous or worried at all to get blood drawn. I came into this location last Tuesday and got an Asian lady with a mustache who jabbed the heck out of my arm. It stung the entire time and she was moving the needle around each tome she switched the tubes and I told her it hurt and she just said "Well these things just hurt sometimes" I was trying to be tough and so I was nice and didn't complain. When I left my entire arm was bothering me for the whole day, especially the point where she drew blood and it was still sore and itchy all day the next day. It's now Friday and my bicep is still incredibly sore and I still have a bruise where she drew blood. I hope she is more caring and gentle with her future customers. I don't want to ever go back to this location because of her. Other than that my experience was fine before she drew blood.

This place is the best! Zero wait time I was in and out and literally five minutes. Even though I…read morehad orders to go to Quest they still honored them. All I had to do was sign a consent form. My insurance allows me to get my blood drawn anywhere. Definitely recommend this place! It beats waiting forever at quest and lab corp.

Great option. No appointment necessary. Walk right in and was on my way in 5 minutes. Ashley…read morewas awesome and extremely knowledgeable. Would highly recommend.

I am so unhappy with this lab. It's the only one in San Juan Capistrano and should be very busy. I…read morehave a standing blood test every 6 months plus a urine test. My doctor doesn't date the prescriptions and the gal who runs it( the only person there!!) dated them HERSELF. WHEN I WENT IN SHE REFUSED TO DRAW BLOOD!!! I could not see my doctor for 2 months. He will not see me with out blood work because of my diagnosis . I MUST get it before a visit to his office. I was a very upset human. She refused to talk to me. Didn't process my urine test from another doctor. I called 3 times begging her to at least let me know. This not only cost more money and lost appointments since my doctors are so busy. It caused so much stress in my life. I must have frequent blood and urine tests. The woman who runs this lab is very lovey usually. She was absolutely unreasonable and unprofessional. Perhaps you need a different person there. U might get more business.

This has the only person who can draw my blood with one stick. I am 75 and drive…read moreon the crazy freeway just to have her do it. The hospitals, labs and every other places that try, leave me bruised up and down both arms.

Needed blood work with Quest and chose this location. I've been here twice, and this last time I…read moreeven brought my mom and husband in for their blood work! Everyone is seriously so fast, so good at what they do- And SO friendly! Love this location. Makes getting blood drawn a whole lot less yucky... That's for sure!

Great experience. We came to this location because my sister said it had the best reviews. At first…read moreI thought, who cares we're just getting some blood work done... It's so much farther than these other ones...but man did I ever have to eat my own words. For context, we were trying to get blood work done for my mom who has late stage dementia. Even though we had worries about how this was going to go due to her illness, we had such an easy time here thanks to the staff. Xandy, our phlebotomist, went above and beyond with the service she provided. She helped us draw blood from my mother flawlessly and helped us navigate a customer service call with ease. Honestly, we wouldn't have been able to do it without her and I'm not exaggerating. Shout-outs to the manager/supervisor who helped us as well, unfortunately didn't catch her name but she also helped suggest fixes for our little online registration mix up. We had a typo with a birthdate which made our test request not appear but the team here was great all around on getting it fixed for us. They were super patient with us and yeah it's the little things that count.

Working with Dr. Pulnik has been nothing short of life-changing! Her depth of knowledge and…read moreholistic approach have uncovered solutions that I never thought possible. She takes the time to truly understand my health concerns, considering not just the symptoms but the root causes. Her dedication and expertise have given me a renewed sense of hope and vitality. I genuinely feel heard, cared for, and empowered under her guidance and it is clear she is extremely passionate about helping others thrive. I am so grateful to have found someone so amazing on my health journey.

From the owner: Please call to schedule your appointment with Dr. Helene Pulnik ND…read more Naturopathic Medicine for the Whole Family Integrative Medicine Environmental Medicine Advanced Allergy Therapy (AAT) Nutritional Therapy Blood Type Diet Food Sensitivities HCG Medical Weight Loss Bio-Identical Hormone Therapy Vitamin and Nutrient Injection therapy Specializing in Advanced Allergy Therapy, Adrenal Burnout, Anxiety/Insomnia/ADHD, IBS/Candida, Natural Thyroid Therapy, Nutritional Therapy, Detoxification Programs, and more.

I use a walker. It's very difficult to get around. After a major mistake at WesPac Labs in S. J. C…read more I rushed to take a chance at Quest in Dana Point. !! I was desperate for my lab work!! Otherwise it would take months to reschedule my doctors. The staff was totally booked for the day! Ugh. I decided to take a chance and waited. I fasted from 9pm to approximately 2 ish. The young girls were great. Professional, personable, really lovely. They never stopped!! What a full day for them. They showed patients how to sign in, drew blood, took urine samples all the while being so positive!! I can't say enough good things about this lab and the personnel who staff it. Thank you. Quest!!!

THIS SITE IN PARTICULAR NEEDS TO BE ADDRESSED IMMEDIATELY!…read more My friend was there at 5:45am this Monday--morning --1st person in line-- uncomfortable seats were filled by 6:15 with about 6 persons (SENIORS) standing. I was finished with my blood work at 8:30am!! UNACCEPTABLE!! Institute a new system-- PERIOD!!