Thank you Yelp reviewers! I was looking for a place to take my son's iPod since he completely shattered the screen. I took it in to Robert who said he could repair it quickly but had a few customers ahead of me. It ended up that he fell about a half hour behind which wouldn't really be that big of a deal but it kind off messed with my kids practice times. He ended up giving me a discount for my troubles and I also used my Yelp coupon. It turned out to be a great deal. I'm recommending to everyone I know that has an iPhone or I-device. read more

Ted is very helpful and can recover the data from my flash drive. Excellent customer service. Highly recommended.

I had a Samsung Galaxy S3 which had a faulty connector for power charging. Ted at the San Mateo store was able to solder the new part and check it. It works like a champ! He understood that I needed my phone and worked quickly and efficiently to fix it so I could pick it up the same day. They have a Yelp deal where you pay $10 to get $20 worth of service. Nice. This store also has a service that if you want to purchase a phone from a 3rd party, you can have them meet you at the store. Then Mobile Kangaroo will check the phone and make sure it is "clean", not stolen, etc. before you take ownership. I will take them up on this deal when I buy from a 3rd party in the future. Great job Mobile Kangaroo! read more

I just had the very best Apple phone repair experience at Mobile Kangaroo. I came in with a brand new non-working phone and was out in 5 minutes with a working phone. I have never had such a positive experience getting electronics repaired. I wholeheartedly recommend Mobile Kangaroo. read more

I dropped a cell phone into a washing machine. The first place I went told me I was doomed -- the phone couldn't be saved But Mobile Kangaroo fixed it without blinking. I told Ted, who did the repair, that he ought to wear a cape -- he's a super hero. Besides rescuing the expensive phone, Ted was a joy to deal with and the price was a bargain. Great experience. read more

The manager, Ted, did a great job on repairing my phone. I would definitely go back again if I need a phone repair in the future. read more

Stephen replaced my iPhone screen just now. He is passionate about his work which manifests into diligent work and excellent craftsmanship!

Awesome! These guys know what they are doing & pricing is fair. Highly recommended. They fixed my phone in 30 minutes. I would not hesitate to return! read more

Ted is a huge boss, in every sense of the word. I came in to get a quick screen replacement on my Nexus 4 but the replacement stopped working once I got home. Ted invited me back to the store for a replacement, but there was something wrong with that one too. Over the next few weeks, the guy ordered screens from a few different suppliers because of minor quality problems with each screen that came in. I must have come in 5 different times in total because of weird little issues with each replacement (once the camera lenses was foggy; once the screen was too dark; once it was slightly smaller than my original resolution size). These were 100% supplier problems and Ted apologized each time, even though it wasn't his fault. Each time, Ted was super courteous and installed a new, and better, screen until I was completely satisfied. Oh and then, for my troubles, he threw in a free battery replacement. Stellar guy. Cannot recommend highly enough. read more

Edmond is awesome! He's very personable. Quickly resolved my phone charging problem. I would recommend the store to anyone who needs equipment repair. read more

Well, only reason I didn't 5 star it, this isn't really the place I wanna be at... EVER. New years celebration led me here & Robert saved my iPhone 4s' life in less than an hour. Very friendly & prompt service & he kept me informed along the way... since I opted to wait there. Hopefully, I won't have to be back, but if you find yourself in the situation where you need to.. this is definetely the place to go! Thanks!! read more

Great and speedy service! Fixed my cracked iPhone screen on a Saturday within 90 minutes. Coupon helped offset the price.

Replaced iPhone battery fairly quick and for a reasonable price.

Didn't understand or seem interested in what my Macbook was having trouble with. Was unhelpful and impatient. Went to Apple's Genius Bar and they figured it out in 30 seconds. read more

I'd give them five stars, but I don't know about consistency yet. The service here is really, really good and attentive, and the employee I worked with at least, Robert, guaranteed his work and would fix anything that he made a mistake on. This very thing happened with my iphone 4 when he replaced a cracked screen and he fixed it no charge as soon as I brought it back in. Very cool, relaxed vibe, and prices were up to negotiation to an extent. Will definitely be back. read more

Fixed cracked screen while I waited. Happy.

I took my iPhone 6 in today to have the screen repaired. There was no wait and Eli fixed the screen quickly for me. Both Eli and Stephen were very polite and the overall experience was above satisfactory, in fact I'd give it an A. I highly recommend this place. read more

Went in with a phone on the fritz. I explained the problems, Eli worked on it for a few minutes and let me know what was wrong, how they would fix it, and how much it would cost. The whole process took 15 minutes, and now I know my phone probably isn't worth fixing. Great experience, would go back again if I encounter any more phone issues. read more

With all the 5-star reviews on here, I expected to also be able to give Mobile Kangaroo 5 stars. I WANT to. But that wasn't my experience. Maybe everyone is just basking in the glow of having a working phone again? If that's what we're talking, then yes, 5 stars for the repair performed. I do greatly appreciate having my cracked screen fixed. Stars deducted, however, for: -the long time it took to get the screen shipped in -inconvenient hours for 8-5ers (you're basically limited to coming in on your lunch break, because they most likely won't have enough time at the end of the day to work on it) -occasionally not being able to get through on the phone (and there's no voicemail) and wait time to be greeted in the store (this seems to be due to a small staff) -a somewhat dingy storefront in need of a Swiffer that doesn't make for the most pleasant wait Though those things caused the experience to be more of a headache than expected, when all's said and done, my screen is fixed, the price is right, and the employees were friendly and apologetic for the issues encountered. With a bit of tweaking, this place could be great, and I'd try them again. read more

Dropped my phone, cracked glass Saw reviews and bought $10 4 $20 deal Ted was gracious, quick and kind. He fixed my case after I complained that I didn't use it. Button on top was too thick... Nice guy. Good service, I was in and out in 1/2 hour read more

I came in today and he fixed my phone in less that 15 min. Looks brand new!! Thank you! And only for $85

These guys were helpful and friendly. They understood I wasn't so "techy" without making me feel stupid! They even told my 7 year old how to clean up the computer to make Mind Craft run faster. They fixed the screen on my i phone and cleaned up our computer for reasonable rates. Im taking a second broken phone in today. read more

They have fixed my old iphone 4 times, very nice guys just wish he gave me a better discount after coming so many times

Came in with a phone screen that was so badly cracked that it was missing parts of the screen. Not only that, but part of the screen had bent so it was somewhat coming out of the phone. Ted replaced the screen beautifully and even got the screen back in perfectly. Excellent work and would highly recommend! read more

I was so happy my husband searched Yelp* for these guys. My iPhone glass was cracked and I walked in to the shop on a Saturday and they fixed it right away. Also got the 15% discount for mentioning Yelp* Very professional and expedient. I will definitely will use them in the future. read more

First up, these guys at the San Mateo location are gentlemen. Very friendly and professional as well. They know what they are doing. My iphone screen was broken and they replaced it. It was as good as new after repair. Great job. They gave me a discount too! Thanks a lot guys!! read more

Hey Guys this review is not for your location but, i don't know where else to go i see a lot great reviews for your location unfortunately i don't know where else to go to ether get my money back or talk to the manager at the Winchester location in San Jose i went to this location on the 12/04/2012 the manager there order an external phone charger for my phone at this time 12/23/2012 i still have not got it can you guys tell me where is the main franchise and i can talk to them is been almost 3 weeks i still don't have this product he told me that i will take 3-5 days still nothing. cosme_cazarez@yahoo.com thanks read more

Amazing, high quality, same-day repair of my shattered iPhone screen! Great service! Very convenient! I highly recommend this place!

Class act guys as usual, service is top notch and friendly staff. Came in to fix on/off button on iphone, got it done at a reasonable price specially after using Yelp deal. read more

Great customer service and eager to give out free advice. Helped me with a handful of problems already and I'm definitely going there again for any future computer problems. read more

This place is clean good seating the guy at counter service has good attitude he fixed my phone fast.but way too expensive for the repair but if you love your phone its worth it read more

Got my screen replaced, new batteries, and cleaned out charge socket. All done quickly, professionally, and for a good price. Even gave me a loaner phone for the couple hours this All took. Highly recommend. read more

Excellent young staff, went extra mile with my iphone x screen repair.

They refused to replace my cracked screen because my "Find my iPhone" was still turned on. My phone was sitting right there in front of them the whole time. It wasn't lost; no one was trying to sell it for parts. I have the receipt showing I paid $749 cash for it. I have the serial and IMEI numbers. My credit card is still in the Wallet app. What happened to common sense and critical thinking? Do people not use them anymore? Phone was not lost (as it was also there on their computer screen) so why did "Find my iPhone" have to be turned off before it could be fixed? Has anyone explained to them, and all APPLE "geniuses" what that app was designed to do??? If they have any common sense or can think for themselves for once, they'd know that replacing the screen would have allowed me to accept the verification codes Apple has been sending to that phone for a week now. Then I could've reset my password and turned the stupid "Find my iPhone" off. Also, no one wanted to honor the AppleCare+ I've been paying for months either. It seems power tripping still TRUMPs compassions even during a difficult time such as this. I understand now why the 1% is able to easily keep us down and separated: people will do anything to be accepted including blindly following orders without thinking for themselves. read more

Super quick turn around, in and out with a new battery for my iPhone 6s in less than 15mins. Great service thanks Ed!

I asked if he could replace the charging port on my iPhone and MK pulled out a tweezers and fished out a chunk of lint - free of charge. They also replaced a battery quickly with no fuss. read more

Highly recommend this place! I needed a new battery on my 3GS in order to hold out till the 5 comes out. I didn't get the guy's name, but he was VERY helpful, courteous, and professional. There were a number of phones in front of mine, but they were waiting on parts, so he just did mine first. I played 4 levels of Super Mario Bros. 3 that they had on their modded Wii, and didn't even notice that my phone was completed in that short time. I was a little bummed, as I wanted to keep playing Wii. Store is very modern and clean. $35 and 15 minutes later, I had a new battery, and my phone is great. Battery is back to normal. Only tiny issue I had was a SIM card error later when I got home, but after removing it and putting it back in, it has not ever happened again. Everything is good! I also overheard the guy talking to a customer, and he stated nothing there is over $45, unless nearly everything on the phone needs replacing. Lifetime warranty as well. Any issues, just bring it back. read more

My iPhone 4's home button has been a bit moody for a while, and a few days ago, the lock button pretty much stopped working. Of course, the phone is now out of warranty, so I knew I'd have to pay to get it fixed. I checked online at first to see if there was a quick fix, but no such luck. I took it into the Apple Store, and was told that the buttons can't be fixed, and that the whole phone would have to be replaced. Of course, the silver lining is that it would only cost me $149 + tax, and wouldn't reset my contract at all! I looked at the guy, told him that I know the repair is possible, and no thanks. This morning, I went down to Mobile Kangaroo. The guy there, Richard, quoted me $35 for the lock button, and $40 for both (the yelp deal brought it down to $25 total). He was friendly and professional, and since I had something with me to do, I went ahead and waited in the store. During my time there, approximately 35 minutes, I saw Richard handle at least half a dozen customers with the same friendliness and professionalism he showed me, and I didn't see even one person leave upset or dissatisfied. Once my repair was done, he showed me how to clean out the home button myself if it ever gets sticky again, so that I don't have to come in again. I should also note that on my receipt, it stated that there is a 30 day warranty on the service performed. My phone is back to working perfectly, the experience was quick, professional, and very reasonable, and I'd definitely recommend them to anyone needing an out-of-warranty repair! Thanks so much! read more

I have taken two of my phones to be repaired there and both times I left a happy customer. The first time they were repaired a cracked screen on my LG phone and the second time they replaced the charge port for my iPhone 4. I took that same iPhone to the Apple store and they told me my phone was unrepairable. So I would highly recommend anyone who has been told that their phone is unrepairable to take it to mobile kangaroo for their opinion. read more

Bad customer service. I bought a phone case with other products on Saturday for my son. Son didn't like it so I went back on the next business day to return it. I kept the other product and just tried to return the case, which was never opened and the original box is in intact shape. I was very bad at keeping receipts. But it was just a weekend ago. I went there. The guy in the shop still remembered me, but he pretended that he could not find the transaction in the computer. He said I needed to come back to talk to the owner. I came back in another day, the same guy met me. He said the owner was not in. But the owner said I can't return unless I have a receipt. I felt he was lying all the way. I bought more than one products. In any other store I can return products whether I have receipt or not. In case no receipt, such stores offer store credit. I don't feel like a customer to this store any more. read more