Repair was excellent and timely, like the accident never even happened. Team was professional as…read morewell in the office. My one gripe is communication; during the repair process itself it was extremely difficult to get into contact with the actual repair team; phones were answered by front office staff who would promise to get any message back to the garage staff, then a call back wouldn't come. Despite this, I'd definitely still recommend; they took great care of the car.

I used the yelp "get competing quotes" service where you tell yelp what you need and they send it…read moreout for bids. I needed a mobile mechanic to replace a battery in a garage at parents house. Although Blackstone doesn't do mobile service yelp sent the quote request to them. Rather than ignoring it they actually messaged me that they don't do mobile! 99% of businesses would've ignored it but they had the common courtesy to let me know. Respect!

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

A-Team repaired my 2002 Chevy 2500HD 4X4 transfer case, the case from, not the best redesigned…read moreredesign by New Process. My truck would not go in reverse so I thought it was a transmission issue but it was a transfer case issue. A-Team diagnosed the issue with in an hour and had parts on order to get my truck back in service as soon as possible. While my truck was awaiting parts A-Team took the opportunity to replace U-Joints in my drive shaft, it was already out. Also my truck has a supercharger and makes north of 500HP. I need extra cooling capacity for my transmission. While my truck hung on the rack they set up a custom cooler and ran all the necessary lines so that it did not interfere with any supercharger air ducting. They bailed me out again when my truck had fuel contamination (water) go through both pumps, in sub zero weather. The water took out both fuel pumps and the replacement pumps differed from the pumps on board. A little fabricating and I had a new fuel delivery system. They are are not afraid to tackle a special project vehicle that they did not build and they required very little help from me. They figured out the fuel system correctly themselves. I place trust in them to keep my older truck safe and able to spank any new truck that challenges it and always be first in. Watch out for , you never know where one will show up....even in fast old trucks

Shout out to Adam, Jennifer, and Caleb at A Team Transmissions. When I ran into an issue with a new…read moreto me car I pulled into their shop for help. Although they only handle transmission work they all jumped in to see if they could diagnose. Caleb figured out that it wasn't a catastrophic issue. Jennifer put findings in an email so I could forward to the dealership and Adam pointed me to a repair shop and gave me a referral so I would be taken quickly. AND they didn't charge me for anything!! Good people!! If you need transmission work I am positive that the work will be done quickly and right the first time and the price will be fair!!!

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so…read morekind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend!

man I just got car last week from them , paid 800 dollars and my car ran hot again yesterday , they…read morebout to refund me or it's about to be some problems that's on #Blood

This is a shop you definitely wanna go to, they go above and beyond the work scope. They installed…read morea transmission and also checked for other issues during the transmission repair. I really appreciate the outcome of the service I received from this shop. I wouldn't go anywhere else. Thank you from Glory-to- Glory Landscaping & More.

I called Columbus Transmission to have my transmission looked at on my 2005 Toyota Sienna with…read more214,xxx miles. He was having a weird slip from the 2-3 it was the AWD U151F transmission. Floyd was more than genuinely concerned and I knew I was in good hands. So I brought it to him first thing Monday morning. However I did not have my transmission repaired and ended up selling the car. I will say the prices were very good. The reason I'm not stating the prices in my review is because every vehicle is different but I can say better than what's around.

Thomas has now taken care of my car repairs twice. Both times absolutely amazing. Would and do…read morerecommend.

Thomas did an amazing repair on my A/C and gave me a better quote than any other mechanic I asked…read more One mechanic wanted to charge me $1300 for the repair and Thomas explained how much the parts cost (which was less than 1/3 of the quote the other shops gave me) . He was quick with it and honest about it. He even said I could use his quote to get a better deal elsewhere if I didn't want to drive it to him. He got my business right away instead of the other shops. He will forever be the mechanic I go to.

Milex has been my "go to" for all my auto repairs since 2024 (see my previous review). Chris and…read moreMatt are always pleasant and professional. Chris is knowledgeable as well as Matt. He runs a fair business. The employees are experience repairmen. I could have taken my Cadillac to the dealer, but I chose Milex. They won't give you the run around. They will tell you exactly what is wrong and what to expect on future repairs. Diana Bowens

DO NOT GO TO THIS PLACE AT ALL COSTS!!! SCAM ARTIST !!…read more Tried to charge me $500 for a car battery that's usually 80$!!! called the police on this place and reported it as a scam !!! charged me $178 for a diagnostic test after originally saying it was $75 changed the price on me after I said I didnt want service or labor and I said no that's crazy and they refused to give me my car back SCAMMERSS DONT BRING UR CAR HERE !!!