I am writing to formally report an issue regarding a recent service at your Cartersville, Georgia,…read morelocation. I visited on April 14, 2026, for an oil change and battery replacement; however, the coolant cap was left off following the service. Earlier today, April 16, 2026, while driving from Cartersville to Marietta, my vehicle overheated and the radiator hose burst. I had the car towed to Firestone in Dunwoody, Georgia, where an inspection confirmed that the coolant cap was missing. As a result, I now face over $1,000 in repairs for a new upper radiator hose and thermostat. Valvoline was the only provider to perform service under the hood of my car in the last 30 days. Despite this, the shop manager has denied my claim. I am seeking accountability for this negligence and would like to know how you intend to resolve this matter and provide reimbursement for the resulting damages.

I am so glad this location was open and Cartersville. We really needed this. Sarah was amazing. She…read moreextremely knowledgeable and kind. The Service was quick and easy. The pricing is very affordable compared to others in the area .I will definitely be a regular at this location because the customer service is amazing. Good job Sarah keep up the good work!!!

David was awesome. I called him this morning with my issue and within two hours he diagnosed the…read moreproblem and worked on it today. I called and visited a few places over the weekend and this morning and they were the best. Highly recommend.

Thanks again for getting us back on the road so quickly! The AC is still blowing ice cold and we…read morehave put on quite a few miles since your work. Your shop has always given us great service and support over the past several years. You have earned both my respect and business when it comes time to get work done on our vehicles!

I need a car inspection. I'm aware that women generally are treated differently or taken advantage…read moreof by mechanics, but my experience with these guys was so great. First of all, Jeremy was kind, funny and professional. Their staff is also diverse and professional. The place is extremely clean and they are even thoughtful enough to have snacks and coffee. But the kicker for me? How thorough the inspection report was. The money was well worth it for the amount of detail that was put into the report and made me feel more educated on the condition of the vehicle. I certainly will be back.

My car had a super inconvenient issue. The ignition switch had totally locked up. I literally…read morecould not turn the key. TBH I knew it had been having an issue for years as I had to 'jiggle' it to get it to turn since forever. But I drove to a grocery store and upon leaving it literally would not turn. I got a ride home and found Christian Brothers. They called a tow truck for me. They gave me a courtesy ride from my home back to the car so I could give the tow truck driver the keys (fat lot of good that did but still). Front wheels totally locked up but the tow driver knew how to handle that. Once at CBA they gave me a courtesy ride home as well. Next day they gave an estimate. Great communication through calls and texts. Car was fixed following day. They gave me a list of other recommended repairs. As someone else said, not the cheapest but the best. If you're looking for a sub $100 fix, look elsewhere but if you want people who are professional and helpful, go here. I will return.

G came out to replace an AC compressor and did an outstanding job! Communication was clear. Work…read morewas done well. And the best part is the work was completed for the half the price of a dealership! Very respectful of property and was polite.

i would recommend this business to anyone ..handled the entire process professionally .. best part…read moreis they are willing to literally pull up on u evening /weekend (after reg shop's closed) it's giving 1 call that's all vibe's ....

From out of town ( Memphis ) , experienced a flat on a new set of 4 Cooper Tires. I went in and TJ…read moretook care of me and showed me a courtesy and was very quick in the repair. TJ did a Great job and presentation as a face to the public . His is associate Mgr , and should be celebrated as what type of Mgnt personnel Pep Boys need !

Went to purchase a battery at 12:15 today. I was told by employee that they couldn't enter at…read moreticket. Only the manager could. He just left for lunch. Said he would be back in about thirty minutes. I waited and asked again to a different employee. Said he wouldn't be back for a hour or so. Left and went to Walmart and purchased.

My car was detailed they done a great job on it and my oil was changed also done well and the…read moreprice was reasonable.

My review is a little unusual. You can draw your own conclusions. In the past, I had my cars washed…read moreat Pal's and have always been very happy with the service. Unlike other places, they dried and vacuumed my car. However, I have a friend who opened a car wash closer to our home. I drive by it at least 20 times per week. This is not the case with Pal's. I assume that the costs are about the same. I always choose the cheapest price. At his car wash, the car owner dries and vacuums the car. Having said this, I understand that Pal's has changed owners. If this is true, things may have changed. I had made an appointment to have my foggy headlights covers cleaned. They were recommended to me by a trusted friend. I realized that I could not make the appointment, and as a courtesy to them, attempted to notify them that I could not make it. I phoned them, using the number supplied, only to discover it was disconnected. One of the reviewers complained that her dash "change oil" light came on two weeks after they changed the oil. This is a very common occurrence and has often happened to me. The light came on because the technician didn't re-set the code. The code re-set is easy to do and is explained in the auto manual. However, regardless of where you take your car, the technicians often forget to do so. Before leaving the bay, I make sure they change it. I believe in giving folks a chance to make me happy, often giving them more than one chance. This is especially true if the business is under new ownership or management. Plus, I want to see as many young people employed as possible. After all, they are paying my Social Security.

One star because I have to rate it. This place states that they can do emissions, they couldn't…read moreapparently only one person certified to do it and he wasn't available. Next purchases the most expensive service available and during the work , I hear banging and then several people standing around. Apparently, they couldn't get the oil filter off, and didn't have the right tool to do so. They offered to try something with no guarantee and when asked what would happen if it didn't work, I was informed that they'd have the truck towed at my expense. Upon leaving they offered an apology, but no restitution for charging me for the oil filter. Not recommended

The oil change was very thorough.All fluids with topped and the team numbers were very helpful and…read moregave more information about things that could potentially go wrong with my car to save money

The workers were really helpful and moved quicker than any other stop ive went to! My car wasnt…read moredamaged at all when they finished. Great workers overall and my car hasnt had any problems since i left! Come here if you want great customer service and quick but good quality work done!

If I could go negative stars I would. I'm from PA and know a little bit about cars because I do a…read morelot of my own work. My car broke down during a long trip. Had it towed to this Firestone. I knew it was the alternator that went. The mechanic at Firestone called me and said that the alternator and battery went bad. (Battery was fine, never a problem. He also said that oil was leaking on the alternator, which was BS. Said total would be $2900 to fix. I said do the alternator and battery only. He got upset, said didn't know if I would start stalling again, but finally agreed. Charged me $1600 for a battery and alternator. I called my mechanic and asked what it should cost, they said around $1000. The first rip off. After I paid and left, my car started stalling while idling, something it never did before. Stalled for my wife in traffic. I took a look and found a hole in the air intake hose right by the battery, which is why it was stalling. Repaired the hose, no more stalling. Either the mechanic didn't see the hole, which he should be looking for if the car stalled out, or more likely the scenario, he was mad I didn't fall for the full rip off he was offering and popped a hole in my air intake to make the car stall again. It never hesitated or stalled during idle before this mechanic touched it. It only stalled while driving on the highway at 70 mph because the alternator went bad. Therefore, my opinion, the mechanic set it up for my car to stall. Of course I can't prove it, but thought I would share the rip off story for you to make your own decision.