I was in Franklin on an out of state trip when someone stole my catalytic converter. The locals…read morerecommended this place and I can see why! If you have the time to look for the best local place to take your vehicle, you'll end up here. The mechanic/owner worked hard to get my truck fixed quickly and get me back on the road for less cost than I could have hoped for anywhere else. He also worked directly with my insurance company and parts distributors despite how difficult they were. Although the OEM California compliant catalytic converter was back ordered and not available from any parts supplier for months, the owner acquired a "universal" catalytic converter and got me on the road again. His repairs worked wonderfully driving back across the country and for the following months until I finally got a California compliant OEM catalytic converter from Toyota installed.

Helped us with a check engine light and gave us great advice without charging us a dime. Super kind…read morepeople.

Doyle got our Nissan Sentra in quickly, diagnosed the problems and did the repair for us…read more Excellent customer service. Will now be our repair shop for all auto repairs. Highly recommend.

Was stuck on the side of the highway and within 30 minutes he was able to come and diagnose my…read moreproblem and fix it promptly. The price he gave me was much better than I was anticipating.

He was very nice and professional and fixed my car quickly. The price was very reasonable too!read more

Great Quality Work! Cheap labor is not skilled and skilled labor is not cheap. We wouldn't take our…read morevehicles anywhere else for service!

This is a fantastic auto shop ~ I've owned five Mercedes in my lifetime and kept every one for over…read morea decade. I've used multiple service centers across the SE and Appalachian Automotive is my favorite! Ryan and his team are skilled, fair and reliable. They communicate beautifully and always provide excellent service! I've used them to care for my aging Benz since 2017. I will not go anywhere else. A gem!

I am completely satisfied with the work on my Subaru from M & B. After someone back into the front…read moreof my car I took it by the shop and met with Marlyn who was respectful, nice and took his time to give me a quote for the work that would need to be done. I called him a day or two later to set up a time to bring it in the next week. He was able to complete the work in less time than he stated and under budget. The car looks great and I would absolutely take my car back. He even helped me get in touch with another company to fix some hail damage because they could do it cheaper! Thank you Marlyn for getting my car looking good again!

This business is a joke. Dude that owns it does not care about your time. Misdiagnosed my vehicle…read moreseveral times and never finished the work. Dealt with them for over 2 months to still not have my vehicle fixed. Half the time I went by the shop during regular business hours they had the shop closed. Go to Hillmans Family Automotive or Professional Brakes and Tire instead. You will regret going to MP Motorsports.

After receiving a high quote from a dealership for a necessary car repair, I sought out this shop…read morefor a second quote and to do business locally. However, I ended up getting jerked around and ignored. I took the car in and the intended repair was not needed according to them. The parts had been ordered and I was told they would be held just in case the problem came back - which it did. Took the car back and they confirmed the initial diagnosis but now they didn't want to do the repair after having given me a quote for the job and retaining the parts. First, I was told it would take weeks before they could get to it - and, then they took it upon themselves to get a quote for the job at a different shop - one I was not familiar with. I told them I would like them to do the work because I trusted them. Then they decided they would have to re-price the parts and re-evaluate the quote! They would get back to me for an appointment. Didn't happen. Because of this ill treatment, I would never recommend them to a future victim. Good news is - I took the car out of town, got the repair done at a cost less than what he had quoted. So much for shopping locally with small business owners!!

Got a oil change here after bad experience with another place I had gone to before. They not only…read moredo their work quick but all are very friendly. Was cheaper than I was quoted at other places but still a fair price. 100% recommend this place going forward.

Excellent Service and Great People! We've been bringing our…read morevehicles to Hillman Family Automotive for a while now, and they consistently exceed our expectations. With multiple cars of different makes, models, and mileages in our family, we've tested their expertise across the board - and they've handled everything expertly. The service technicians are both friendly and knowledgeable, taking the time to explain what your vehicle needs. The staff genuinely works with you on your specific needs and requests rather than pushing unnecessary services. Their service is fast without sacrificing quality, which we really appreciate when we're juggling busy schedules. As a first responder family, we're grateful for their support of both families and first responders in the community. They even went the extra mile by inspecting a used vehicle we were considering purchasing, giving us valuable peace of mind. Highly recommend Hillman Family Automotive for reliable, honest service in Sylva!

I was about 50 miles from home when my car's a/c starting blowing hot air. I stopped by Burwell's…read moreand spoke to Kenny. Right away he said he would check it to see if he could help me. Within a few moments he determined it was a bad relay switch and he put in a new one. He did not charge me but of course I compensated him, not only because he did the work, but also because of his outstanding customer service and willingness to help. I would be more than willing to travel the 50 miles next time my car needs repairs. He is honest, has integrity and goes the extra step to help his customers. I highly recommend Kenny and his company.

They were responsive and very informative. I could tell they really want to do a great job and…read moredevelop respect with the customer. The price was fair and the work completed in a timely manner.