10 Minute Oil Change my a$$. I waited for 30 as the 2nd person in line without a Hello or we'll be…read moreright with you or sorry this taking so long. They knew I was there because they kept looking at me making the whole thing even worse. I left and went over to Strickland Brothers 2 mins away who was cheeper and kinder.

I believe this is the nicest group of mechanics I have ever run in to. They helped me with my car…read moreso I could feel safe driving it. I had a engine light and a tire pressure lights for 3 of 4 tires. They were honest with the diagnostic and I ly fixed what needed to be done. Throughout my time waiting they were all professional, courteous, and extremely accommodating. I appreciate when they take the time to explain what they see. I was not over charged for the services. They actually told me up front what the initial would be. Thank you! This service location does oil changes while you wait in your car! They have a full service repair shop as well. Chuck is installing a new engine into a car! They really do it all. You really should check them out. I will continue to go to Express Change and Tire Engineers for many years to come. Thank you all for taking care of my car.

Made appointment have F1 fluid added to my Maserati which I gave them make model and year while…read moremaking appointment and explained in detail on phone just as I did with service manger upon arrival. You put car on lift and add fluid located on top of F1 pump, remove cap then pump in fluid which i had fluid and small portable pump. I had new Container of CHF 11S fluid which is commonly used in maserati garages, container said power steering fluid which is 100 % hydraulic fluid and can be verified easily on line. Manager tells me its not correct fluid then prints out different model of my car showing plug for transmission claiming I did not know what I was talking about. Had I spoke with mechanic which I guess he was a want to be mechanic would had been no issue! So they refused to work on my car Highly don't recommend this place at all highly incompetent.

On December 31-2024 I got ripped off for a rinky dink no name battery labeled FVP Platium battery…read morewhich no true mechinc I've took it to has ever even heard tell of before????Multiple dead battery incidents -500+ No co 1000 amp jump starts later 2 days ago the battery would 100% completely end up dying for good and leave me stranded for good I took my vehicle there 2 once last week and mechanics informed me it was pulling 700 amps I was NOT getting a new battery period !!!!! Losing $349.00 for a battery is absolutely unacceptable when you are struggling on disability Shit for any sane hard working human being it's unacceptable Period !!!!! It's a sad situation now I'm forced to buy a brand new battery which ℹ honestly can't afford due to being conned by these Bible thumping so called Christians at this mechanic ‍shop First mistake when you look down and happon to see that "Bible" laying on the table Take note youre A$$ is in a hellacious world of financial distress and trouble not even that devil can bring you out of!!!!! Stay far far away from these Christian Boyz if you wanna keep your money folks $244.00 for a battery $326.37 total is absolutely insane when it leaves you stranded multiple times I seen these battery's stacked up last week so you already know what's going inside your vehicle if you go to this shop Again please don't go anywhere near these crooks ℹ honestly didn't even have a choice by vehicle broke down { The Battery} right beside them while getting gas or this nightmare wouldn't have happened to me in the first place 5**** wayyyyy down

Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

Excellent service with a smile. Knowledgeable staff. I recommend this business for auto repair for…read moreforeign and domestic.

My daughter's alternator stopped working. My husband used to be a mechanic, so he started…read moreresearching the job. We are 3.5 hours away and it requires removing AC lines to get to it, so we opt to take it to a shop. We take it to Christian Brothers to have it replaced. They quoted $2500 to do the job which my husband stated was very high. We called a different shop and asked for a quote. They quoted $1300. As we were discussing towing her car to the new shop, Christian Brothers, stated they would match the new quote. While we were suspicious about this, we accepted. They called the next day trying to say they were worried they would break the AC line removing it and wanted my husband to approve a $700 increase to the quote, just in case. Nope. He gave them multiple suggestions on how to remove it without breaking it and told them to call us if they did break it. They didn't end up breaking it. When we got the bill it had unapproved charges on it. They did remive them after we pointed them out. Fast forward 4 weeks later, her car starts acting like the alternator is failing again. We have it towed back to the shop. We only took back there since they did the previous work and it was under warranty. Now apparently the crank shaft is leaking on the serpentine belt causing it to slip. They quoted us $1000. We just got the bill and again it was more than the quoted price and not just a little bit, $500 more. If it wasn't for my husband's car knowledge my poor daughter would have been taken to the cleaners by this shop. I don't want anyone else to have to deal with this.

Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

I had been putting off my oil change for a bit, so when I was over by Concord Mills I saw Express…read moreOil and I turned in to check it off my list. I'm not normally on that side of town for my oil changes but boy I'm glad i stopped in. The gentlemen working were so nice!!! I felt I was actually getting customer service. Each employee that I came into contact with was friendly and helpful. Prices were comparable to what I pay but I looked up a coupon that I was able to use for my oil which made my experience an even greater value!!! 100% recommend.

Rude. Gave us an estimated time to return and when we returned, we were given another time (1+…read morehours in the future). They then made a phone call to check availability, and estimated 20-25 minutes. After 40 minutes, I asked if we should still be waiting and were told "That's up to you" with a completely fake "Sorry about that" follow-up. Spend your money someplace where they're interested in at least treating people politely. I don't love everyone I meet at work either but since I get paid, I at least bother to fake it.

I have been coming to this location for a couple years now. I never have any issues. The only thing…read moreI notice is, its never the same workers, but everyone always seems knowledgeable. I notice they all work together to get the job done. Everyone is always nice and I get in and out pretty quickly. They also send out coupons...seems like every other week. Much appreciated.

I saw genuine teamwork as the men worked to get my hood open ( spring was stuck) and the checks and…read morerechecks for services rendered! Very special thanks to DARIUS for his professionalism in customer care!! Certainly recommend this business.

Mike, the store manager, and his technicians always provide the highest level of service with…read morehonesty and integrity. When I have an issue with my 14 year old SUV I know that Mike and his techs will figure out what the issue is, and usually have it serviced while I wait. Pricing is very reasonable compared with other places, but this is the place I trust.

Oil change was the only thing they did right. They clearly 1/4 the work they did. Brakes & rotators…read moreneeded to be replaced. They also didn't say anything about a nail in my tire. Not much value or pride in the work they do here.

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!