I had been putting off my oil change for a bit, so when I was over by Concord Mills I saw Express Oil and I turned in to check it off my list. I'm not normally on that side of town for my oil changes but boy I'm glad i stopped in. The gentlemen working were so nice!!! I felt I was actually getting customer service. Each employee that I came into contact with was friendly and helpful. Prices were comparable to what I pay but I looked up a coupon that I was able to use for my oil which made my experience an even greater value!!! 100% recommend. read more

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Rude. Gave us an estimated time to return and when we returned, we were given another time (1+ hours in the future). They then made a phone call to check availability, and estimated 20-25 minutes. After 40 minutes, I asked if we should still be waiting and were told "That's up to you" with a completely fake "Sorry about that" follow-up. Spend your money someplace where they're interested in at least treating people politely. I don't love everyone I meet at work either but since I get paid, I at least bother to fake it. read more

I got my daughter's car oil changed there today Terrell did an awesome job!!! They follow a process.

I need to get a state inspection done which was quick and easy. They found a few things wrong with my car which didn't surprise me with kind of car I have. I need two new tires and windshield wipers to pass. Got all I need to pass for great price and great costumer service. I'm very happy with my experience with this team and company I will be back. read more

0/10 DO NOT recommend if you're wanting anything other than an oil change. Friday - went for state inspection and was told that I needed tires. Ordered the tires from them because they didn't have them that day but they approved inspection for me after I paid and told me to come back Monday. Monday- I called to make an appointment to come in on Tuesday instead Tuesday- Went in for 8am appointment and waited about an hour. After waiting an hour, I was told that the machine to put on tires is broken (did they not know this when I made the appointment or while I was waiting? Who knows.) . As a courtesy they replaced my blown out bulb for free. Was told to come back around 1p so a tech could drive my car to George lyles location and install tires. I called at 1p to confirm and they said I could come in. Got there and was told that because a second manager wasn't there, they couldn't take my car to the other location. But as alternative I could drive to the Harrisburg location with my new tires and they could get me right in and install. I got to the Harrisburg location and tires are the wrong size. I returned to the Derita location, told a tech what happened in Harrisburg. They alerted the manager and said he'd be right out. Idk what he was doing in his office but it took about 10 minutes for him to come out. I then asked for a refund. The End. Don't come here unless you like waiting all day for basic services. read more

I dropped off my car to get inspected, I received a call about 10 minutes later saying that they cannot pass my car because back tires were worn inspection and I needed new tires. They quoted me a very high price for tires. I told him I wanted to pick my car up and did not want the tires. I then took my car to mechanic and they passed my car for inspection within 15 minutes. Come to find out the quality of the tires are not even part of the inspection. Very upset that a chain organization would try and take advantage of me in that way. read more

I've come to this location multiple times and they're always friendly, quick and efficient. The bonus, of course, is that you're able to stay in the car (except if you're getting an inspection... you're free to wait in their waiting room or outside in efforts to social distance). I would highly recommend coming here if you just need a quick oil change and ladies get a discount on Tuesdays!! read more

Mark Kelley was provided excellent customer service and was fast to get me in and out and on my way.

No wait! Able to stay in my car and as always they were quick, thorough and courteous! Ladies if you're looking for a car care place that won't scam you, this is it!! 5-Star Service and Staff!! read more

Express Oil Change & Tire Engineers - Excellent customer care! - Tires Near Me - Concord, North Carolina

Good service thank you so much Derrick you are the best Good customer service If you go over there ask about Derrick read more

Express oil change recently open into my area. I decided to give them try and have my oil changed . The experience back fired while getting my old changed. First I had to wait way longer then the advertised 10 minutes old change sign stated. no one came to check on me as I waited. All the staff ran in amazement when they saw a classic car come to have its oil changed. But my biggest issue is the young guy forgot to close the oil cap on my car. I did not notice the top wasn't screwed on at first however I keep smelling a gas like odor each time I cut on heat in my car because I commute for school and work. I don't open my hood of my car that often. Half of my oil has spilled out onto my engine . I didn't paid $97.00 for an oil change just to have it destroy my engine costing me $5000 to replace:/ read more

Express Oil Change & Tire Engineers - Waiting - Tires Near Me - Concord, North Carolina

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I visited this location and was their last oil change off the day! I didn't wait long and they were friendly. I drive across the street to Kohl's and then I headed home as soon as I got onto 485 I started hearing this horrible noise!!!!! I pulled off the side of interstate and saw part of underneath the car hanging down and rubbing the road!!!! My skid plate was not screwed back in after the oil change. I'm a woman. I'm single. I didn't know what to do to fix it! Called AAA waited 2 hours for them to come and zip tie it up for me so I could make it home and back to the oil express location in the morning. It's a brand new car FYI. Once I got to the location the following morning the manager said it wasn't their fault and they added 10 screws to hold up the damaged skid plate. So the next time I go for an oil change I need to let them know!!!! WHAT NO! The manager offered me nothing!!!! When I asked if he was gonna replace the skid plate or refund me the cost of the oil change.... HE SAID NO! He then threw at me a business card that entitled me to one regular oil change. I get synthetic - he knew that! He didn't care! Don't go here!!!!!!!!! There's a lovely place called Take 5 not too far Update: THANK YOU FOR MAKING IT RIGHT AND REPLACING MY SKID PLATE. read more

Express Oil Change & Tire Engineers - Tires Near Me - Concord, North Carolina

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It's hard to find time to do errands like getting my oil changed especially when it can take anywhere from 30mins to maybe 2 hours, you just don't know any given day. I saw Express Oil Change in the same area as my dealership where I usually get my oil changed and I usually wait for ever ! I just didn't have the time to wait long Friday and decided to give Express a chance since they are new in the area. As soon as I drove up Austin walked towards my car and asked what I was looking to get done. I told him just a basic oil change and he was very upfront about pricing and that they are giving $5 off oil changes for new customers. There was no wait and I could just pull my car in the bay and wait in my car and it would take no more than 10-15 minutes. I was all for that ! I drove my car in the bay, checked some emails, organized the inside of my car and before I knew Austin was done ! He had washed my front windshield, made sure my front lights, break lights and turn signals were working, showed me where my oil level was after he changed the oil and took my payment all while I was sitting in the car. Within 15 minutes I was leaving and back to running more errands. I loved the customer service Austin provided and how fast and easy the whole process was. I definitely will be back because they delivered on everything they promised. read more

Express Oil Change & Tire Engineers - Tires Near Me - Concord, North Carolina

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When I pulled up, I let them know that this was my first time there and I didn't know how they operated. I pulled into the bay. They didn't ask me what oil change package I wanted or anything. They didn't tell me what was going on. People looked like they didn't know what they were doing. They took advantage of the fact that I was a first time customer and was charged for the highest oil change. read more

Mark Kelley and the team at Express Oil was fantastic! Needed quick service, and they jumped on it, and got me in and out in a very timely manner! Highly recommend Express Oil for your car service needs! read more

The service was good. I waited about 45 minutes for an oil change but they advertise 10 minutes oil changes so I was confused about the wait time. It sounded too good to be true anyways. What I did not like is that I was quoted two different prices by two different people but they honored the lowest price. They were polite about it. read more

This spot will rip you off if you are getting anything other than an oil change. My son went for a new alternator and they tried to charge $535.00 for the alternator itself, when asked where they alternator was from asst manager stated "Their warehouse" which was a LIE. They use autozone and that same alternator is $279.0] out the door. Once confronted about the alternator the asst manager stated every place marks up the price on items. Had to call corporate office to reporot it to regional supervisor who didnt have the balls to return my call so they are aware of the game, but he did call the shop and told them to lower the price. Wont get my family or my business ever again. read more

Great customer service quick and easy. Never left my car . We always want convenience but with convenience we lack customer service but not here. Convenient and quality service. read more

The NICEST service place I've been to, clean! Super professional. No games. I like this place.

Very overpriced. Sat for 4 hours for a brake job. Wouldn't really recommend them at all. Go to a real mechanic. I learned my lesson.

I was very appreciative of them when I first moved to Charlotte! But I just have these people $1000 in fucking cash to repair my whole brake system, power steering pump etc! 2 FUCKING WEEKS LATER MY WHOLE BRAKE SYSTEM GOING BAD, STEERING WHEEL JERKING! Like i said I HAVE THESE PEOPLE $1000 on April 22...... I STARTED HAVING THE EXACT SAME ISSUES MAY FUCKING 4th! Mind you my car was there for 6 days! I've been buying rentals here and there and this is my 5 time driving the car after giving them all that money! SO TELL ME WHY WITHIN TWO WEEKS EVERYTHING YALL WORKED ON JUST STOPPED WORKING AGAIN????? I will be down to that fucking shop to raise hell monday fucking morning along with Mecklenburg police to control my anger because I am FUCKING FURIOUS! I think just because I'm a female that didn't know much about cars I was easy to get over on! Kevin was the one that has been helping me. And that's who tf I want to speak with! ZERO FUCKING STARS! Will never get my money again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Express Oil Change & Tire Engineers - Tires Near Me - Concord, North Carolina

Stopped here today to get an oil change. Was serviced by Ed and a new trainee. They were both very polite and spoke highly of working for the company. -Nichole Perkins read more

I have been here twice in three years to try and get a state inspection and both times they claimed their equipment was broken. I was only giving them a second shot because the wait time at Valvoline up the street was going to be long. If you don't want to do inspections then don't say that you do inspections. I can certainly understand why the parking lot is empty now. read more

The best customer service! And so quick! These guys are very knowledgeable and friendly and don't try to get you to fix something that isn't broken. I'll never take my car back to the Toyota dealership for an oil change/rotation, because who likes 2+ hour oil changes. Definitely recommend this place! read more

Was charged for many things that didn't fix the problem with my truck. They replaced my spark plugs and come to find out not my wires, which is where the issue was. When asked what type of fuel system cleaning they do, there was no explanation, so don't know what I was charged for there. Strong do not suggest, unless your wanting to get overly charge and cheated!! read more

Horrible! I sat outside filled bays for a simple oil change for about 20 minutes. Then I sat outside and empty bay for 10 more minutes without anyone even acknowledging my existence. Will not be back. read more

Great service and gave me an additional discount for waiting five extra minutes I will be going back! read more

Always a great experience! Went in for an oil change this morning and was out less than 30 minutes. Kevin is awesome! He was so courteous and had great customer service! read more

I came in today to get an oil change and my NC yearly inspection. I had an oil change done at a dealership months ago that took 5 hours when i had an appointment...so needless to say i was looking for a new service station. The second i drove up to Express Oil i was greeted by a friendly gentleman with a big smile. I told the technician what i needed and he said i am sorry that will take 30 minutes instead of 10 because the inspection takes longer. I laughed and said no problem i dont mind waiting. This was such a welcome relief compared to hours i waited at a dealership. I was out of there 30 min later with my oil change and passed inspection. Kevin and the staff there were so friendly and efficient. I will definitely be a repeat customer. read more

Dylan and Jeff were so awesome. They were welcoming and explained everything that I didn't understand. I will be back. Thanks for everything

Fantastic service! Trustworthy, polite and they bend over backwards to accommodate you! I feel like I can send my children there and they won't be taken advantage of. Great job!!! read more

Great job! Drove right in. Was in and out in 14 minutes. Everyone was extremely nice. I will be going back for my vehicle inspection.