I was looking for a store and read the good reviews so I went. They were right. Adolpho is the…read morebest. Very friendly, knowledgeable and professional. Not pushy at all. He stayed past his time off to finish sale and set up data transfer. He handed me off to the manager who finished the transfer she was great too.

I came here just to check my options for internet and maybe moving from t-mobile to att. Alex was…read moreso nice and helpful and seems very trustworthy. I got internet but he told me of a great deal to bundle my internet and phone so definitely will be back to get my new phone!

I definitely want to give a huge shout out to All the reps here at this T Mobile shop. LUIS,…read moreNOAH,LORRAINE AND STEWART who did an amazing job getting into my old phone while it kept powering off during the reset. I cam in on a Monday to see if I could fix my phone which had gotten wet at the beach the day before but when greeted by Luis and everyone he guideded me through the best possible way to fix my phone by submitting a warranty exchange. I was gonna be without a phone for a few days but I had my watch to still make and receive calls/messages. He later also offered me a good deal on the new Galaxy S22 Ultra and how much trade in my phone had for credit. Before leaving the store that Monday I was able to build a good relationship with the whole staff. It was not till this last Thursday I finally was gonna get my new phone and Stewart was the one helping me. They all immediately recognized me and greeted me with a warm and appreciative feeling. I felt real bad for the long process my device which was gonna give Stewart a hard and long process but he took his time and remained patient and professional at all times. With a little extra guidance by his Mgr I was finally on my way out with my new device. This was a replacement for my galaxyS9+. I did say I was gonna come in next week for the S22 Ultra though. I have been going to several TMovile stores and I always give them lots of respect because they are the ones who have to deal with sometimes problematic customers that don't understand the amount of time it takes to solve troubleshooting issues. However this store definitely ranks Up There in my top 3. And a reason why I've been with Tmobile for 14 years. THANK YOU ALL for providing such amazing customer service. I really hope your upper management has great incentives for your great work. FYI, that place was busy and everyone was engaged with all customers!

Omg this location was good at one time but today the guy was helpful but the girl working right now…read morewith the guy when the store opened was pushy and rude! I asked a question in regards to the free blanket that was given out today through T-Mobile freebie. She didn't even wanna talk to me or deal with that. She just wanted to shove me out the door. The guy that was helping someone else goes. I'll show you no problem can you come over here so I went over there and she was like made a sound with her mouth like (smacking her lips and making a sound) girl I don't need to go here I choose to go here is what I wanted to say, but I was being nice and kind, but she needs to get retrained. I am definitely gonna be calling corporate and explaining that to them yes, the location of Avalon in the city of Wilmington she is very rude especially today 12 /9/ 2025. At 10:05 AM is when I was there.

Sam is the best!!! He is very knowledgeable patient,…read morethoughtful, and caring... and offers good advice and excellent service!

I decided on this place to bring my iPhone for a problem. Arrived well after opening time. There's…read morea sign saying be back in an hour. Well that sucks. I don't want to sit waiting for an hour. Round trip to another place that had no parking. I didn't like the fact he took my unlocked phone where I couldn't see what he was doing. I do what I can to avoid places where others post problems with condescending attitude and such. The dude was not friendly to me at all. He solved my issue which is why 3 instead of 1 or 2 stars. If the need arises in the future, I'll find somewhere else to go.

I broke my iPhone this morning and was relieved to find Mobile Fix Center already open at 9 AM…read more Everyone else doesn't open until 10 or 11. The service was excellent. They explained the repair process thoroughly and included a warranty. My phone was fixed in under an hour, the pricing was fair and transparent, and I couldn't be happier with the experience!!! I'd highly recommend Mobile Fix Center if you need a repair. The positive reviews and early opening hours brought me here, and I'm so glad they did.​​​​​​​​​​​​​​​​ Definitely recommend and I will be returning if I break something else.

Samsung, was very helpful came and picked my PC up cleaned it up & gave me some helpful tips in the…read morefuture so my pc will run faster & smoother fast work & he also came back & dropped it off in person very helpful I can't drive for 14-20 weeks due to surgery it was so helpful he took the time & did this for me. Highly recommend him for pc repair or technical issues

Awesome customer service!…read more Carlos spoke with my dad regarding upgrading our phones and our old phone plans that we've been overpaying for, previous to today's visit. He was able to write it all out on a scratch sheet of paper since my dad and I are visual learners. He was patient and answered all my dad's question even the ones he repeated several times just because my dad couldn't believe how good of a deal we were getting thanks to their current promo! From start to finish, Carlos was honest and helpful! We didn't feel rushed or just another customer. Phone buying made easy!

horrible customer service. I'm not sure if this girl is a manager but she did not help one bit. She…read moregave so much attitude. 9am on a Wednesday is too early to give customers attitude. This was so unprofessional I kept my cool and kept asking question. AT&T please check in your representative because I'm paying you for your service I would like more professionalism.

Always a bad day when your phone is damaged beyond repair, but Lucy made the experience as…read moreenjoyable and easy as humanly (and heavenly) possible. Thank you Lucy!!

Genesis would benefit from additional coaching on guest communication and professionalism. During…read moremy visit, she spoke to an elderly gentleman in a manner that came across as patronizing and disrespectful. A guest's age should not lead to assumptions about their abilities or how they should be addressed. Additionally, when I raised my concern to Genesis, her communication style came across as dismissive and confrontational rather than solution-oriented. Instead of focusing on resolving the issue, her tone and body language--including frequent head movements and nonverbal expressions--made the interaction feel unprofessional and uncomfortable. I recommend retraining focused on respectful communication, active listening, professionalism, and guest service standards to ensure all guests feel valued and treated with dignity.

Love these guys! I…read morehave been going here for a broken screen first Their prices are half or less than what apple charges And less expensive than ALL other after-market stores Johnny is the Best Technician I have seen, and He's Super-fast, and Super-cool.... Mike has all kinds of phones for sale as well as all kinds of cases,screen protectors and chargers Both Android and iPhone!!! I have sent 5 other friends there and they have taken care of all my friends EVERY TIME! Any thing Cell Phone related, GO HERE! You wont be sorry.

I always come here whenever I have problems with iPhone due to clumsiness. The guy is amazing and…read moreworks with honest and I don't feel like I'm getting scammed at all. def recommend him!' Go to him to get your technology fixed you won't regret it

Very bad service. Very rude, dude was on the phone cussing, saying that he thinks he knows what…read morehe's doing. And charged us an OUTRAGEOUS PRICE just to do a factory reset

This was a terrible experience!! Nasty area. The lady behind the counter was not even interested in…read moremy business. She did not know of the Boost and Dish Network deal. She had no iPhones and I needed to call customer service!

Amazing service and communication! Definitely recommend and will be using them for future needs!…read moreThank you!!

Very happy with the service & results. Have an android s21, accidentally cracked the screen & it…read morewas deep. A bright light under the crack would stay on when being charged. Called the store & they let me know they were expecting the part in within 1-2 days. I brought it in Monday night (parts expected Tuesday) & they called me so I picked up the phone by end of day Tuesday! They are fast & efficient. Would definitely recommend for your repair needs. They also fix computers, gaming consoles, etc