Great customer service and very efficient assistance!…read more I lost my phone over the weekend. It's Monday morning, and I try for an hour and a half to activate an old phone until my replacement phone arrives. I couldn't do it online because I forgot my pin and just couldn't figure out how to unsuspended my line. I walked into the store right at opening (10am) and I was greeted by the first rep who is already working with a customer. Within a few seconds another gentleman named Edward greeted me warmly. I told him about my situation. Edward asked a few questions and was very understanding of my stress. He was so helpful and within five minutes, reactivated my phone at set me up for a new pin. I am so grateful. This storefront is very clean, pathetic, and it's very spacious. If you need anything from T-mobile this is a place to go with great customer service and plenty of goodies. Thank you so much, Edward. You really help alleviate stress for a stressed out customer.

T-Mobile customer service, and its representatives who complete your contract with you, is…read moreunhelpful and does not disclose all information. I signed my contract back in November of 2025, and I am still dealing with incorrect charges on my phone bill, this April 2026. When I signed a contract with a manager from Torrance, it was under the impression that I would be getting a credit each month for the 3 phones I got with them on the Beyond Plan (meaning I will not be charged for the new phones that are under $1000). This plan is for unlimited texts and data for 3 new lines, totaling about $180 for the month. What he failed to mention are the conditions that needed to be met for this plan: I had to port in numbers, AND that there are certain companies, like Mint Mobile, that are excluded as valid port in companies. NONE of this was revealed to me, and I depended on the manager's honesty and representation when I signed the agreement. I have been on the phone EACH month with T-Mobile customer reps to fix this issue (since all this importing information was not disclosed to me at the time of signing), and it has not been corrected. When I reached out to the reps in stores, they tell me they cannot do anything and that I need to call 611 T-Mobile customer service to fix this issue. Customer service takes no accountability and denies the credit based on rules that I was never told, and continues to give me the run around so that I have to call each month. Additionally, there were rebates attached to this phone plan, and I was not informed that there is a rebate website where you needed to submit your information in order for them to review and make a decision. This type of customer service is dishonest and gives salespeople a bad name. Whether the salesperson truly did not understand all the fine print or chose not to disclose it, acting in such a way is dishonest and fraudulent, because this is deceptive, and really a bait and switch to get you to sign but do not honor the requirements you believe you are getting.

I was looking for a store and read the good reviews so I went. They were right. Adolpho is the…read morebest. Very friendly, knowledgeable and professional. Not pushy at all. He stayed past his time off to finish sale and set up data transfer. He handed me off to the manager who finished the transfer she was great too.

I came here just to check my options for internet and maybe moving from t-mobile to att. Alex was…read moreso nice and helpful and seems very trustworthy. I got internet but he told me of a great deal to bundle my internet and phone so definitely will be back to get my new phone!

My phone got stolen at a concert last week. Luckily I had a chip in it that tracks the location so…read moreI'm working with law enforcement now. The location is at their store. I want my phone back. They take apart stolen phones and sell the pieces scammers and thieves.

Great experience. I came in for help with a phone I purchased from the website. Turns out I had the…read morewrong SIM card - went home, popped in the correct SIM, problem solved. I had spent over an hour on the phone with customer service and they couldn't figure it out. Carlos had it figured out in less than 5 minutes. I bought my iPhone 6 here back in 2014, had a similarly stellar experience then too. I should have bought my new one here, it's a bit cheaper online but it was a lot more hassle. Carlos was incredibly friendly and helpful today, even let me borrow the wifi so I could get a Lyft to get home. Didn't charge me anything for looking at my phone, which I'm really grateful for right now. I'll definitely be back next time I need a new phone. Thanks for all the help!

Outstanding customer service Fixed my wife's phone at a…read moregreat price! Highly recommend Super friendly people and outstanding service

Very helpful! I needed the camera glass replaced. In 15 minutes I was out with a repaired phone…read more Easy Peasy! Will go back if I need repairs again!

Great and FAST! Needed battery for iPhone 12 Max Pro and in 45 minutes they were finished!…read more PLUS THEY SELL SKATEBOARD STUFF! Who knew? Thanks!

Kyle was great. Set up the new SIM card and replacement battery while I waited. Cost was very…read morereasonable. This little shop was busy, but quick counter service kept things moving. I'll be back next time any phone work is needed.

This is by far one of the worst companies Ive ever dealt with. I purchased wash and dryer from…read morethis particular store, and fell into hardship due to covid and not working. I totally understand this is a business but when i tell you they are extremely pushy about making payments that arent even 30 days late.....its ridiculous. They send someone to your house i swear i feels like every 20 days, and i ask after being super annoyed "why yall just didnt call?" Theyre like we did, and quotes the number they took down back to me, which was clearly wrong. Its like how ive given it to yall 3 times already. And the knocking is more like banging so horrible. Promise ill never do this again!!!!

Awesome Service!! In-laws were coming for a few days and…read moreneeded a full-Queen size bed temporarily. Could not find a better place.....James, Sebastian, Albert, and the rest of the crew were friendly, helpful, and kind. Everything from Ordering, Delivering, and pickup..... And the Best price around If you need furniture for a short time or long term-decide to buy. This place has it for You..... try it, you'll like it Oh! And the Quality of the Mattress was excellent!

Came back to uBreakiFix Torrance a couple months after having my phone screen replaced here, and I…read morehave to say -- the experience actually got even better the second time around. I noticed an issue with the screen and wasn't sure what to expect, but they honored their warranty without any hassle or pushback whatsoever. No charge, no runaround -- just great customer service. They got straight to work and had everything fixed in under an hour while I sat in the store, connected to their Wi-Fi, and knocked out work on my laptop like I was at a coffee shop. Honestly, the fact that they stand behind their work so confidently is what's going to keep me coming back. It's rare to find a repair shop that's both fast AND trustworthy. Highly recommend!

Unfortunately, my experience with uBreakiFix was disappointing. I dropped off my son's PS5 for a…read morecleaning, but it ended up taking longer than expected, and no one contacted me to provide an update or discuss any options. I had to be the one to call and follow up to find out what was going on. Communication was the biggest issue. It was very difficult to speak directly with the technician working on the console, and I received different information depending on who I spoke with. It seemed like the staff wasn't on the same page, which made the process frustrating and confusing. I understand that repairs can take time, but I was specific in only requesting a cleaning so there was no need to keep my console for days on end for "diagnostics". Keeping customers informed and having consistent communication would go a long way toward improving the overall experience.

The Cricket voicemail feature on my phone wasn't working. After several calls to customer support,…read morethe friendly agents weren't able to resolve the issue. So I decided to go to the store at 3909 W Rosecrans. Their great reviews don't lie! Andres P. worked his magic, and with persistence and patience found the cause of, and fixed the problem. I received excellent customer service here and walked out a very happy customer. Go, Andres!!

Went in for assistance for a new phone. Jessica helped me to upgrade a new phone plan. She was…read moresupper friendly, kind and helpful!! Thank you Jessica (: