Always a bad day when your phone is damaged beyond repair, but Lucy made the experience as enjoyable and easy as humanly (and heavenly) possible. Thank you Lucy!! read more

Genesis would benefit from additional coaching on guest communication and professionalism. During my visit, she spoke to an elderly gentleman in a manner that came across as patronizing and disrespectful. A guest's age should not lead to assumptions about their abilities or how they should be addressed. Additionally, when I raised my concern to Genesis, her communication style came across as dismissive and confrontational rather than solution-oriented. Instead of focusing on resolving the issue, her tone and body language--including frequent head movements and nonverbal expressions--made the interaction feel unprofessional and uncomfortable. I recommend retraining focused on respectful communication, active listening, professionalism, and guest service standards to ensure all guests feel valued and treated with dignity. read more

I hope I am getting the correct place because I believe that praise is due to all who carry out a job function well, and with a worthy sense of purpose that can only be described as dignified. After all, "dignity does not come from the work we do, but from how well we do it." So says Aristotle, and thus so say I. Lash from this AT&T store on Western Ave. next to a Fantastic's Sam and Subway, adjacent. personifies doing a job well with dignity and quiet passion. Oh, and to clarify, the Subway I am referring to, is not the Red line but the franchise restaurant. I am accident prone. I wish I could call myself adorkable but in reality I am just reckless- not bull in a china shop reckless, more like a frog jumping from lily pad to lily pad with a carefree spirit that results in more voluminous splashes that result in damage. That is basically how I broke my phone. I was at the gym, just me, the iron and the beats. I got lost in the moment. Which is good. But then I threw my phone and it hit the bench in such an angle that cracked my phone. It also left my screen black. Which is bad. Lash later told me that when I hit my phone on the bench I likely cracked the bulb inside my phone. There was no feasible repair option. I had to get a new one. A broken bulb shattered the utility of my iPhone--- how many bulbs are needed to turn on an iPhone? At least one. I had just gotten a phone a year ago. I am not sure what happened, but I broke my old one too. And Lash remembered me, a year later. That made me feel special--- cause I only go to this store when I need phones out of urgency, not out of plan, and he kind of remembered me. Kudos to him! I am embarrassed to admit that an iPhone is suppose to last at least three years, but with me they usually last one. And replacing an iPhone is necessary but expensive-- I cannot find a way to continue without my iPhone. I mean, I can, I for sure can but how? It would be like a ship captain trying to continue on a voyage without a map, a form of entertainment, immediate access to his mateys, or reminders that a mighty storm is coming. I mean he could continue with his voyage but would he want to? I guess once you attached yourself to life with a smartphone, there is no going back to a phone less life. Steve Jobs you changed the destiny of our world--- your rest is well earned. Lash helped me get my lifeline back. He offered options without being pushy. He placed a screen protector like he had done it 1000 times before, the day I went, and also in a past life. I trusted him to do what was right so I could get my phone back, at the best price possible and that says a lot because sales people are meant to take your money. And really, I abide---- cause I tend to be a willing victim. But Lash made me feel like he was not trying to do that. Unless, he was. But if he did he hid his intentions well. I forgot my iCloud.com password. He tried to help but he could not. I figured some stuff out by myself. I have to wait two days for my new password to come, and then I can have access to my old photos. They are not worth much, but they are mine. So I will wait. Plus all my apps will come back too. When I was ready to select my new 16 he brought one in black. I was like there are no more colors? And he said there was a pink. I was oh, I wanna see it. He then turned and brought a pink one- cotton candy pink- and a purple one. I communicated that I loved the pink one. He allowed me to view both phones- the pink and light purple- and I made a choice that fit my fancy, of course the pink one, I loved! At no point did he seem shocked, nor did he smirked. I applauded him for his maturity and professionalism. A young child said that her aunt had the same phone I did. I agreed and made a point to say it was pretty. A small reminder that the isms of the world are learned by kids and taught by adults. Oh one last thing. I did not catch the manager's name. But when I went back and Lash was leaving she stayed helping customers (inclduding me) and others. So this spot has Lash and a manager that handle business with a flouncy and professional step. read more

Don't use AT&T. Customer Service is really, really bad. Please read my original review to get an understanding of the oddyssee that it took to close a business wireless account. No only did it take a month (more than a month) of calling and getting routed to different departments, being given wrong phone numbers to call and limiting the hours that you can reach them (good luck getting a hold of them if you have to call after work...), but now they are trying to bill me for that time! They keep calling me trying to "resolve" the account. I told them that it took me so long to close the account because of their ridiculously bad service which seem to intentionally male it nearly impossible to close accounts. Try walking into the same retail front that so eagerly sells you accounts and try to close one and see what happens. Try doing it online and see if it is even possible. Then, try calling and see what labrynthine machinations you need to muddle through to finally, FINALLY getting to someone who has the power to close your account, but only, ONLY after you go through their client retention department and repeat three times the magic phrase, "I want to close my account," and you have a signed affidavit attesting to the fact, and have it notarized my a notary that gets a sufficient DNA sample and a pint of your blood. Then, and only then, will they allow you, THEIR CLIENT, to be released from the burden of their services. Then, they'll come after you for THE TIME THAT THEY MADE IT IMPOSSIBLE TO CLOSE THE ACCOUNT. Never again. I'll gladly pay more for a company that has mediocre, not even great, customer service. Something that isn't intentionally obtuse! read more

(11/18) Manager was helpful (or whoever was above this person) , attitude from other female worker on the phone is crazy, no customer service and kept arguing on an issue she didn't understand like??? If you listen you'll be a lot less confused. Continued to cancel my first trade in and reprocess without my consent so I can't track my trade in and for two weeks didn't know where it was until customer service finally found it under a different invoice number. Go to a different location if you're seeking anything beyond a new phone. read more

They always seem to have new people working but there's a couple of young men that have been there for quite some time. Always courteous and knowledgeable. If you walk in and there isn't a line .. you're the lucky one otherwise expect to wait 10-15 minutes before you're actually being helped. read more

My worst experience ever. I was requested to go to an AT&T store to get a WiFi extender. I called this store at 980 N Western Av San Pedro CA 90731. Some male picked up the phone and told me they can't do anything over the phone and hung up. In the store they told me they don't order extenders and I should buy them from the BestBuys. I had an AI generated note sent to my cell phone by AT&T tech support, that guy refused to read it, I told him it's in B&W in plain English and he can read it. He became very aggresive and told me "Excuse me? That's very insulting!". Long story short the store manager intervened and told me that I was given the wrong info by the online tech assistance. I came home and it was solved via an AI chat in 5 minutes. Time to get rid of all such stores and employees who don't know what they are doing. I am never going there again. read more

Worst customer service of any store I've ever been in. They don't acknowledge people who enter the store. They don't give you eye contact. They don't say hello. They don't ask if they can help you. You're stuck if you're trying to buy a damn new phone because they won't even help you. I'm never coming back here. While I was waiting several other people walked out also after having waited 10 15 20 minutes. Absolutely ridiculous. read more

I'm not a person to leave a bad review but this please need some serious help. This is the only AT&T login San Pedro. This store is always backed up and understaff. Also the staff here is not well trained and any question you have regarding your phone service, they are quick to send you somewhere else or to a different location. If you looking for a home internet this is the place to go. They are always trying to sell you home internet rather helping you with your phone device. The manager is over paid and for the store this size, you only have 2 to 3 staff that are not trained helping you on the sales floor. Expect to wait for a few hours at this store. read more

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I visited the AT & T store in San Pedro on 11.10.2020 to get a low cost phone for my son. We were all set to get a flip phone for $60 and $20/month phone service. That's what I understood. I'm not saying I was lied to. When I found out the phone service was going to cost $60/month. I turned the phone back in the SAME day. Never even left the store. I was told that ALL charges would be reversed. On or about 11.21.2020 I received a bill in the mail for monthly service. I wrote to AT&T in San Pedro, Atlanta & Kansas City. I didn't hear back. I followed up on 12.4 and hand delivered it on 12.20.2020 and was told it was a $50 "restocking fee!" I then prepared to file a Small Claims action and emailed the AT & T agent for process of service. I also sent a certified letter to the San Pedro Store. I NEVER heard back from the San Pedro store on ANY of the letters I sent. I worked with a Gary in the office of the President. He agrees and would give me a credit, but the San Pedro store would NOT! I don't know where this store gets off, charging a restocking fee, when I never left the store, they said there would be no charge and they wasted my time not properly explaining the charges. When I finally understood, they charge me $50 for wasting my time. They should be paying me for the waste of time and certified mail... I checked AT & T's website and it says there is a 14 day return! https://www.wireless.att.com/business/support/tcm/pdf/returns_exchanges_tcm.pdf https://www.att.com/support/article/wireless/KM1008681/ read more

AT&T Store - They didn't even respond to certified mail! - Mobile Phones Near Me - San Pedro, California

They try to help it's just that AT&T phone troubleshooting is horrendous. So you have to go into the store physically to get anything done. They are helpful especially Jen read more

I went into this location and was greeted by Manuel. He helped me get the best deal for what I was looking for. He explained to how the trade in process worked and was very nice. I would definitely recommend speaking to him if your thinking about upgrading or transferring service read more

This was by far some of the worst service I'd ever received. I visited at the store on Tuesday, September 17 at around 7:33 PM. I was helped by a gentleman named Daniel who did a phenomenal job and he escalated this to who appeared to be the manager a young lady on duty. She was unable to look in the eye, the entire conversation texting on her phone and she finally looked up and said "you'll have to call loyalty and deal with it with them we can't help you in the store". Poor experience overall. read more

This store made us wait a hour just to tell us we couldn't purchase my upgrade. I'm trying to upgrade my phone and the employee was rude and the worst. I couldn't believe how I was treated. I'm literally trying to give them business and he tells me some nonsense about our account. I've literally upgraded for the past 15 years with no issue until this guy. I don't recommend this store they're atrocious. read more

The staff here is rude. I came in today to get a phone and service. The lady at the desk asked for my name and said I would be next. As she finished with the customer ahead of me, another woman walked into the store. She pushed her way to the front and said "I just have a question about the ringtone." The employee began helping her, when she should have told her there was a line and to wait. The employee had an attitude and acted as if she was doing the customers a favor. We left and will buy the phone and service from Verizon. read more

A big thank you to Karoosh at the Western store. He was so patient, kind, and considerate of my elderly father. He really took his time and helped him along the way- never becoming frustrated. For this, I am so very thankful. I have not always had the most pleasant experiences at this store and will now be sure to ask for Karoosh :) read more

Yet another tale of lack of service at this location. I was a few days late paying my bill so I thought I'd drop by the store and drop off a check at 5:37 p.m. Employee Oscar told me that their "machine" is the only one that can accept a check and it "goes down" at 5:30. I asked if this was a new policy and he said no. I know for a fact that he was lying to me because I have given live, human being employees checks twice in the evening in the last five months without any problem. It's incredible how far AT & T's employees will go to avoid even the slightest semblance of work. This is the result we get when we have a monopoly, or near-monopoly, that is literally answerable to no one. read more

Got a phone not too long ago. Felt extremely rushed. I got a screen protector, charger and a phone case. Before I paid I wanted to make sure that I got the items I had picked out and noticed that the most expensive items were there and not the ones I originally picked. I mentioned that those were the wrong items and the staff seemed very annoyed that I checked (and that I wanted to be frugal) & seemed mad when I asked to go back and get the items I originally asked for. He ended up making a rude remark which made me go very silent because I was so uncomfortable. He noticed my silence and tried to be nice by asking me what I did for work. I told him in one word and left it at that. He tried to be nice again, but I was so over everything at this point. I felt disrespected, rushed, and at best a burden. I was also sold the wrong charger, but I refuse to return to this location. read more

Tasha was wonderful with all my att issues and had a great knowledge of plans . Will definitely be back here and hope Tasha will be greeting me once again Thank you read more

So helpful, had a problem with my phone, the young lady went out of her way to provide excellent customer service, I'm just bummed she's from another store and won't be there full time. read more

Karla was the representative that assisted my son and I. Karla's customer service skills were exemplary. You should employ more representatives with the customer service skills that she possesses, she should be given a raise & promoted to a position to train your representatives in-store and phone representatives. She was finishing up with another client but addressed us as soon as we entered the store Once she was done with the other client, she introduced herself and asked our reason for the visit. She immediately started to address our needs and she didn't stop until everything was taken care of. Due to unforeseen circumstances caused by me she had to re-address some areas that were already completed on both my phone & my son's phone. She kept the same welcoming, accommodating demeanor, told me not to worry and began to correct the mishap. She was amazing, I was really impressed as she is a young new mother and most young customer service representatives that I have encountered don't have the personality, skill set, nor patience that Karla demonstrated. Once again thank you Karla and thank you AT&T for employing Karla to service your clients!! From Jacqueline Allen, a 20 year client. read more

Have been here a few times, with initial visits only for our AT&T internet issues, subsequent visits for cellular issues, because we $hitcanned Verizon for reasons privy too us... But, my most recent visit was about as pain-free as one could expect from a cellular service provider. I needed a new phone, because my dumb a$$ dropped mine in the pool, so came here, because it's literally less than a mile from my house. Was greeted immediately by "Karla" with no check-in / number pulling required. She asked what I needed, I responded quickly and she began suggesting options quicker that flies find $hit. While my initial choice was not available at that particular store, she did a quick inventory search, let me know what was available onsite, and I decided quickly. She helped me with the phone set up, supplemental options, (i.e., covers, screen savers, etc) and had me outta there in less than a half hour!!! Awesome job Karla!!! Thanks for all the help :-) read more

5 customers in line, only 1 person working ‍. Been here several minutes while 3 staff or who knows how many are in the back. The "manager doesn't provide customer assistance." Seriously! I changed my 1 star to 4 only due to the amazing customer service I received once I did get helped (gosh I forgot to write his name, maybe Alex, can't remember) but he was so patient, kind and helpful! read more

Maskaki He was very helpful with my phone issues of the phone time lock and I wanted to have the messages on longer and he did that for me Karen Harris read more

Looking to move my internet, phone and TV to AT&T due to bad service from Cox. Not a good start when nobody in the store answers the phone.

I walked into this AT&T store today in San Pedro hoping they could help with my IPhone 12 Pro Max which I've been unable to start the ERASE PHASE due to my young boy's incorrect password inputs. Not in the store for 10-seconds the Rep stated it was a IPhone store type of issue. She didn't even attempt to see what the issue was. Nevertheless I was there a year or so a ago and I spent over $2500 plus in that store for a iPhone12 Pro Max, iPad Pro and APPLE watch. Next time I will clearly drive farther to an actual iPhone store and not waste my time wasting my money in a small local business. read more

The only reason they get one star is because you have to get a star! Manager is Julio, very unprofessional and a LIAR!! Do not get lied to by Julio or anyone else at ATT they are liars and DO NOT want to help you! So here's the story.. 11 months ago I purchased and IPAD and the data plan for it. It stayed at home most of the time my wife and kids who would use it regularly so it was linked to Wi-Fi, recently I started my own business and had needed the iPad for work, I take it out and it doesn't connect to data! So I take it into the store on western in San Pedro CA (2/27/23), the rep immediately figures out that not only I had been over charged for some thing but a SIM card was never put into the iPad!! He asked where did you buy this, I said here, This is the only ATT I ever come too. He then advised me to call ATT to get a credit! He said this was someone's mistake! 11 months of payments for a data plan I couldn't use! So I go home and call ATT corporate, they came back and said we can only give you an 80 dollar credit, I said 80 dollars that's not even half! Then I asked for a supervisor, supervisor came on and repeated what the other then rep had said! And I said well that's not right? I didn't forget to put the SIM card in the iPad then! The supervisor said.. "I don't know why they told you to call us! It was the stores fault, the manager there could give you a credit, that's why we're only authorized to give you the 80 dollars, if I were you I would go back to the store for the rest of the credit" so the next day 2/28/23 I go back to ATT a rep welcomed me and asked what could she help me with and I told her the whole situation, she immediately becomes defensive and rude, I said could I see the manager, she's comes back out and said "he's in a meeting, for the next 45 mins" to which I said "that's fine I'll be back in 45 mins" to which she said, "I know he can't give you a credit!" So I return 45 mins they reps recognize me and said "we'll see if he's available" so in comes the manager Julio! Before I could get anything out he's says "I cannot give you a credit, I'm sorry" I said "why not? ATT corporate told me you could, they said this was the stores fault and you can?" I also got a little heated I admit and I said "something like so I'm just fucked?" He said I don't know why they told you that. Please don't use profanity or I will be forced to ask you to leave the store" so I calm down and said.. "let's call them?" Julio says you can call them but I will not talk to them!" I asked "why?" Julio just kept repeating I won't talk to them! Then disappears into the back room, so I call ATT I get rep explain to them the situation and say "I'm in the store the manager is hiding in the back and won't come out here and refuses to talk to you guys or talk to me" the rep automatically said "this is very unprofessional, I've never heard of a manager not willing to talk to us? I'm gonna get my supervisor this is unprecedented to me" after a lengthy wait because their supervisor was busy on another call I finally got the supervisor, (btw the rep was awesome as we were waiting for his supervisor they kept checking in on me and talking to me) so the supervisor asked for the manager ATT uid and the manger actually gave it them then asked for his name and he said "Julio" then asked to his last name and Julio said "I can't give you that" I said "you can take my phone into the back room if you'd like to give them your last name?" He refused! Then said "I told him I can't give him the credit because he bought the iPad over 2 months ago.." The ATT supervisor said " wow! Never mind, stop talking to him I can tell this is getting very unprofessional in his part, just talk to me." I'm assuming because not only would he not give them his name but because she heard his lie! The supervisor said ok give me a few minutes while I work on this. A few moments later she came back and said "sir I'm gonna go above and beyond for you, I got you the whole credit and we're gonna investigate this manger because there was no reason why HE COULDNT GIVE YOU THE CREDIT AND HELP YOU!" I held up my phone inside the store and I had been on speaker phone the whole time already and obviously people in the store were noticing and were on my side including and elderly lady who had even started talking about the situation and said she couldn't believe what was going.. but anyways I held up my phone and said can you repeat that? The supervisor did and I said so the manager is lying and she said "mhmm yes" I greatly thanked her and said how much I appreciated everything and said "should I take any action against the Julio?" and they said no we will but you can find out who the general manager is if you'd like. I said thanks again and we hung up I looked at Julio who had heard everything and said thank you and walked out.. DO NOT LET THESE PEOPLE LIE TO YOU!! Call corporate in front of them! The store has more power then they want you to believe!! read more

Absolutely horrible customer service. I'll go up to PV mall. Much better service up there. I had planned on upgrading 2 phones. If I wasn't an ATT customer for over 20 years I would switch to another provider. read more

Lash was a great help informed me on everything I needed to know as far as billing and promotion credits, he got me in and out with in 45 min which is rare when doing a transaction at one of these phone stores. read more

Daniel was a great help! We came in towards the end of the day and he was able to assist us with quickly transferring a line. He was friendly and made the whole process very seamless. read more

Wasted my time, on 3 separate occasions today simply trying to change to a family plan. What an absurd waste of my day and time. Switching to Verizon. Told by three different staff members to go on 3 different errands each of which ended in zero results or switching of my plan. Should be way easier and certainly should respect people's time a lot more. read more

Worked with Masaki today on upgrading our phones! Had a great easy experience! If you come to this store- request him!

Came to the store to purchase 2 new phones, and get tech assistance with some issues we have had. Tasha was AMAZING!! Super helpful went Above and beyond! Resolved all the stressful tech issues we have been experiencing. Ask For Tasha she is The Best!!!!! read more

Tasha provide me with a great service today. She answered all my questions about ATT International Plan. Thank you !

Thank you Tori you did such an awesome job helping my partner switch from android to Apple. You are knowledgeable friendly You are a shining example of how an experience . At a communication store can be a positive experience. Absolutely the best . She was knowledgeable about the products and able to get everything switched over fast quick and easy. I wish I could give her a raise myself. Upper management should take notice of this young lady and start moving her up now . She is a shining star thank you Tori thanks AT&T read more

AT&T Store - Parking lot is crowded but customer service is worth it - Mobile Phones Near Me - San Pedro, California

First time I've been in this store and first time at$t costumer.. they are very helpful specially their manager (sorry i forgot the name, but i think its joji i forgot the spelling) and francisco .. they help me a lot with my situation regarding the phone call from costumer service.. they are so great.. the staffs too. The manager also gave me a manager discount for my husband and I phone cases.. best att store that you have to go when your around the area. Im so glad i went to this store instead of keep calling the costumer service. Thank you guys for all the help... read more

Really bad customer service from the manager ,some of the Staff I was there to get help with my phone and my bill . The manager had me waiting for almost 30 minutes in there .One of the guys keep telling me oh she will be out soon she'll be out soon and she never came out to .She came out till I left I saw her walking to the store with other coworker , Unprofessional read more

We were in a tough spot and needed a new phone asap. Dealing with a major family emergency during this tough time on top of haveing to do business during covoid. I cannot say enough great things about JOSH at this at&t store. He was so kind fast and helpful. He made this experience really and cost effective and fast as possible. I recommend if you need anything to come see him best at&t experience we have ever had and it was because of Josh's exceptional service. read more

Being stressed without any WiFi and having my SIM card issues going wrong, The technician Tasha was super helpful and friendly. In no times she got my phone working correctly. Great customer service and recommend this store and Tasha to help out with any phone issues. read more

Tasha was amazing. She helped me with the process of trading in my phone and was super patient with me while I decided on which phone I wanted. It's hard going shopping during a pandemic especially when I had to bring my young child with me but Tasha was extremely understanding and helpful throughout the whole process. read more