This CPAP equipment outlet is very reasonable, totally trustworthy, and the men are very kind and…read moreconsiderate. I bought a machine that had a technical problem and they drove out all the way to Santa Cruz and delivered a new machine and took the old one away. Can't go wrong here!

From the owner: We Specialize in CPAP Machines, CPAP Supplies, and Orthotics.read more

Mother's 90 year's old, contacted via My Chart script for 3 wheel rollator to move around home…read more @ Hart medical supply wrong walker not rollator cost $91.95 3 wheel rollator $91.95 asked how could they both be same price but supposedly the wheeled rollator not covered. Mother worked till she retired we have realized you can be penalized for working @ other times we have been told because HMO doesn't cover some cost mother has a PPO whatever makes one assume anything different when all you have to do is look @ her insurance if you can read. The walker cost is less than $50.00 she has one also hospital bed, 4 wheels rollator, leopard wheel chair, tub seat and rail. We needed 3 wheel's to monover home, called mother's medical insurance was told it is covered.

Very poor service from Hart Medical. Impossible to get a human on the line to schedule an…read moreappointment to pick up equipment. They can "mail" it.... but that will take 10 days even though they have it right there. OR.... you can schedule an appointment for 6 weeks from now.... but you can't just come pick it up. Makes zero sense. This is all after 50+ calls just to get this terrible information.

they keep you on hold forever! i have been on hold for an hour! it is ridiculous!!! i have called…read moredifferent times of the day and its always the same thing! they put you on hold! and never come back to check if you're still waiting or not! this is a bog business so they really dont care about you!!!

Horrible. Waiting for the third week for a knee brace that they said they ordered twice before. Was…read moretold to come in today to pick it up (it supposedly had arrived) only to get there and be told it hadn't even been ordered yet. Two referrals had been sent to them with all the paperwork necessary but they couldn't figure it out. Kept saying they needed paperwork. They also lied about when they received paperwork and that they placed an order. If my father falls due to their neglect at ordering, I am going to sue them. Most incompetent place I have ever had to deal with. No one knows what they are doing and have no clue how to place an order. They never return phone calls or emails either. DO NOT GO TO THE LIVONIA OFFICE!

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I contacted Sun Medical for a cash price on 2 lightweight companion rolling chairs to assist in…read moretransporting my in-laws around the grounds of Graceland. Corey was Great!, he assisted in getting them sized correctly and gave us a great price. The road trip was perfect and the rolling chairs allowed my in-laws to enjoy every area of Graceland. A+++

They've been extremely helpful the couple of times we needed equipment for post surgeries.read more

Very nice ladies, great atmosphere. Very knowledgeable. THey…read morehave a vroiety of diffrent things you might need for a vriety of diffrent injuries.

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Update 10/16/23: their online payment system is no longer is working (-1 star/2). Avoid: poor…read morecommunication and service and they initially overcharged hundreds for a cpap machine upfront, before processing my active health insurance (fraud).