The fact that I didn't buy anything did not lessen the level of service, time and attention I…read morereceived! On behalf of a client, I was looking for a specific kind of walker which Allstar didn't carry. They still spent time with me, explained how not only their walkers worked but also the one about which I was inquiring. I received a much needed lesson, which information I was able to take back to my clients. I cannot recommend Allstar Medical highly enough!! They are generous with their time and wonderfully well informed!!

Attentive service and good product selection. Max spent time with me and we tested out a couple of…read moreelevation pillows. It's good to be able to see the different products as opposed to just buying them from Amazon. I recommend the All-Star for all of your medical supply needs.

I have received fantastic post sale service on my Braun wheelchair van. Their service people have…read moreyears of experience and they don't rest until that have it right. This is the kind of community minded business that has become a rarity these days and they earn and deserve your business. You won't get this level of customer service out of that national wheelchair van chain. I doubt that they would come close. When you're like me and drive my van from my wheelchair, you cannot afford to have anything go wrong. I trust them completely.

I rented a scooter from this place because I have a broken body. I am younger than their average…read moremobility customer (and less grumpy), so I am aware of being overlooked or seen as a "helper" in stores rather than the one who needs the device-- but not here! Me and my invisible disability were treated with respect, they gave clear instructions, had fair prices for both rentals and purchases, and let me practice a couple of times on my new "toy." When I returned the scooter, they came out to my car and helped me wheel it in. Very nice staff who laughed at my jokes-- it's the little things folks! Thank you for a stressless experience.

I've had an excellent experience with WeCare for abetterU. From the moment I placed my first order,…read moretheir team was responsive, knowledgeable, and truly cared about getting the right products for my needs. Shipping was quick and reliable, and everything arrived well-packaged and exactly as described. I also appreciate their customer service--they're friendly and willing to answer questions or offer guidance.

I received a power wheelchair for this place previously. I was hit by a truck in my wheelchair…read moreseveral weeks ago. My chair was totaled. I have multipe serious injuries and these people have made trying to get a replacement wheelchair a NIGHTMARE. Every single "case manager" and the director of the DME company has said something different. I was told at first that I was outside the warranty of one year for my chair and they tried to hang up on me. I kept saying that I was hit by a truck. There should be some way to get a replacement chair. This went on over several phone calls. John the director said I just needed to submit the police report with the new script to Medicare. That was after many different responses from the "case managers." My doctor's office faxed over the new script and I called to let them know the police report was being held up. Then they said that they never received the fax. So I had to spend hours on the phone trying to ensure the fax was sent to the right place. Then I called to find out if the new fax had been received. A man answered who said that they got the script from a week ago, who talked over me, telling me the process to get a new wheelchair was not what John had said, that they needed the doctor to sign off and it would be sent to Medicare and Medicare would request the police report. How would they do that without know which police station responded? That is not what John had told me. Then he said I had an "attitude" and "temperamental" even though I'm LYING IN BED WITH BROKEN BONES AND HAVE NO WHEELCHAIR. The back and forth with this place for two weeks has been like the three stooges. There is no compassion with these people. They're dismissive and inept. Not a single person has said the same thing. Every single person has a different response. To my standing up for myself and trying to speak (the man talked over me for the entirety of the conversation) he became aggressive and insulted me. I'm so upset now, I'll finish this later. They should be selling watches, NOT MEDICAL EQUIPTMENT FOR DISABLED INDIVIDUALS.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Their in store supply could be better. Also I kept calling to ask a simple question but no body…read moreanswered the phone. I left a VM message and got a call back way later (close to closing time of the store). I was looking for a "close ended orthopedic boot for my injury and they didn't carry it inside the store. They carried the "close toe" boot. Lastly, Their prices are high (mark up) since they didn't carry the close toe boot I had to order on Amazon. Amazon was okay but I had to wait 4 days for shipment. For this reason I wanted to buy an orthopedic boot immediately. The prices as i mentioned at this store in Walnut Creek are high. I got what I needed from Amazon and paid 2 times less than what I would have paid if the store would have had the close toe boot. I understand that the store could be a "small business" and I am all For supporting small businesses BUT at the same time not having to pay triple the amount for a product that I or anyone else can get for a cheaper price without compromising the quality of the product.

I was in search of a sharps container and went to two different chain pharmacies to look for one…read more Unfortunately neither had any. Thankfully Diablo Medical Supply had some and saved the day! I called in the morning to inquire if they had some in stock and I was told yes. I went in around noon and was out in under 5 minutes. I appreciated that Nathan was super helpful in answering my questions and he was wearing a mask. There was also hand sanitizer there for me to use. I will come back to purchase masks as there were plenty of N95 and KN95 masks for sale. I will say that their hours on Yelp don't reflect what I believe are their current hours. They close today at 5 PM and their Google hours show a different time. My suggestion for this businesses would be to update their hours. In the meantime I'd suggest calling before going.

Had a great experience with the technician who came out to fix our mobility chair. Arrived on…read moretime, promptly diagnosed the problem and was able to fix the issue while on site.

My experience with Complete Construction,its owner Mark Feinman and his associate Nassim Darrough…read morestarted extremely well, but then when a hospital white instead of a black set of stairlift rails for the 52 outdoor stairs from the sidewalk to my porch were delivered I thought it had taken a disastrous turn. But no, the problem was quickly and painlessly resolved, replacement black rails were installed, and since then service and maintenance from Complete Construction has been first class. I highly recommend Complete Construction, Mark Feinman and his associate Nassim Darrough, a superb team of experienced and trustworthy experts. Tom Clark, Piedmont, CA

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

My dad's wheelchair was custom made 10 years ago. We had tried to find a place in the east bay for…read moretwo months that would help repair the tires. Who knew repairing tires would be that difficult! I came across wheelchairs of san mateo which is affiliated with wheelchair tech in walnut creek. Thanks to Jerson at wcsm for connecting me with Antonio at wheelchair tech - the tires have been replaced and my dad's wheelchair is now safe to be used again. Wheelchair tech is hard to find. Just know that their door number is 500 and its next to a starbucks.

This place is amazing. I'm a little person and the pedals I used for years nearly broke the gas…read morepedal of my car. Antonio was super knowledgeable on this! He fitted my car with super sexy pedal extensions (yes, pedal extensions can be sexy) and made the time for multiple adjustments. This was the ONLY place I could find in the east bay that actually installed permanent pedal extensions. Don't hesitate to go here.

Hard to find Senior Management to express concerns. None r listed. My concerns are administrative…read moreand the only changes that could be made have to come from Senior Management. Even younger Doctors (who r the only ones who will speak to me re gatekeepers, the portal, signage) say they have no control and don't pass on concerns So, I will be going there for the rest of my life and I need these Doctors good. I just wish it was not such an ordeal to make appointments or get questions answered pre appt. And the "rules" not patient friendly not customer friendly. They r part of the American health care system that is crushing patients. They certainly belong.

Very frunstrating!!! Unprofessional company I ever worked with…read more My Dad was discharged from a knee replacement surgery on Thursday, the machine did not arrive until Saturday. They machine stopped working Saturday night. We called and texted the company multiple times with no response. Finally got a hold of someone on Monday. The guy came and replaced the machine but rushed out without even making sure the machine worked properly. Ended up the replaced machine was not working. Called the guy back and he refused to come back. What kind of service is that?! Totally unacceptable. I would not even give one star.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.