My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

After my mom moved in with us from out of state, we had a stairlift installed and we bought a very…read morenice recliner. The process was flawless. Thank you, MedMart!

How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

we utilized this mobility pharmacy during our visit to Cincinnati from California. I reserved a…read moremobility scooter. This was the only business open Sunday for the return. Everything went very well

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

I stopped here with my grandpa to pick up a new CPAP machine. He set an 11am appointment and we…read moreshowed up early, they were able to get us in pretty quickly and we worked with Maria to go over the new machine, doctor's recommendations and the best mask for my grandfather. Maria was very thorough, clear and professional while going through everything. You can tell she's great at what she does by how she makes sure to go over details, different situations and scenarios and best practices without overwhelming the client with information. I had no idea we'd be spending over an hour here when we first arrived, but she made sure to set the expectation right away and also kept things light and engaging so it wasn't a boring experience. She also treated my grandpa with respect and allowed him to ask questions and speak on his experience with his previous machine to gauge the differences. Other than the CPAP machine, we all walked around to see if there were any items that would benefit them. My grandma found a couple items and was able to test them out around the store. One of the employees (his name escapes me but he had a Buc-ees mug), helped us go over a couple items to pick the best option and I was able to pay with him. He was also very nice and wasn't pushy about purchasing items and showed a genuine interest in getting my grandparents the best fit for their items. I am not sure how pricing on these items compares to elsewhere, but it is nice that people can test out the items here and take them straight home to use. I've looked at some items online and I'm always concerned it won't be a good fit or that the quality may not match what you read online. Here you can see it, touch it, use it, sit on in and see if it's right.

Customer service follow up is very poor... bought a golden mobility scooter. Had to make several…read morecalls and left messages. Wasn't happy with the resolution. If the representative is ever in the same situation hope they remember this!!!

If I could give them zero stars I would. Do not do business with this company at any cost. I'm…read morereturning the stuff and starting over with a new compan. They should be investigated and put out of business. do not give them a credit card they will double bill you. watch all your statements they are crooks.

Just got off the phone on a call with the Lincare Regional Billing office over Lincare rejecting…read moreclaims for my breathing equipment. Was told by Mary that I needed to adjust my tone. I admit I was frustrated because I've been given the run around and threatened with collection efforts when I knew that I didn't owe a bill. I pay my bills and am respectful of others. I've spent a career doing customer service. If I had any other options than Lincare, I would switch. Yes, there is a tone to this post and I meant for there to be one.

I walked In the door looking for a screw, I'd been trying to call the company who sold me my chair…read moreoriginally with no call back. Chris came out looked at my wheel chair, got the screw I needed put it on my chair and sent me on my way. He wouldn't accept any money and took awesome care of me, I will return here in the future! Thank you for the excellent service!!

Although today was my first visit and I have a lot to think about before a purchase, I cannot…read morerecommend Chris (owner) at Mobility City enough. He knows his products, listens to your concerns and makes thoughtful suggestions according to your needs. No hard selling, service and an emphasis on the user's needs are just two of the reasons I will most likely purchase here when ready. He even let me take it outside and load it into and out of my car to make sure I could handle the model I was interested in. One of the most important issues for me is the weight of the scooter. Lifting a heavy model in and out of my car is not something I want to deal with. He has one that is only 27 pounds - most are 40 - 60 pounds.