Received a transport chair from med Mart. The assembly was handled by them, and the adjustments…read morewere all made before turning it over to my wife. A professional crew took care of all of our needs.

Recently my grandmothers health took a turn. She had been living in a retirement community but they…read moreweren't equipped to care for her once her health began to deteriorate. I can't stress enough how difficult this was for my grandmother and the rest of my family. We had her move in with us but we were overwhelmed with all the things we'd need to buy/have on hand in order to care for her, not to mention learning how to physically care for her. To be honest we didn't know what we were doing but we just wanted to make her as comfortable as possible while she was with us. We went to med mart to buy some things and we were so fortunate to meet Abby. She was wonderful and helped us to decide on what to buy, including a bed. We had a regular twin bed for my grandma so we hadn't planned on buying a medical bed, but it honestly made a world of difference. Having my grandmother lay flat on her back all day and night was extremely uncomfortable for her, and the bed we bought solved all those problems. Being able to put the rails up was also a huge help because we didn't have to worry about her rolling out of bed. Overall I'm just so thankful we trusted what the sales woman suggested.

My brother in Cincinnatti broke a bone and needed an electric wheelchair to get around his home and…read moreto stay mobile. Owner Wally was an expert providing just the right product for him to use, delivered it, and it was so helpful teaching him how to use it. I recommend this store and their owner to anyone renting or buying a mobility scooter.

From the owner: Mobility City of Greater Cincinnati is the premier provider in the Cincinnati metro for assisted…read moreliving devices and mobility equipment. We help seniors and people with disabilities maintain their independence and quality of life by keeping them mobile. We pride ourselves on our incredible customer service. Stop by our showroom to test drive our products and get the information you need from our experts. Or, allow us to come to you with our white-glove mobile service. Whether you're looking to rent or buy mobility equipment or are interested in our maintenance or battery services, Mobility City of Greater Cincinnati will help you get back to the things you love

How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

First, let me say that the sales process was good. I felt good about our purchase. In addition to…read morethe bed, we also purchased the 3 year protection plan. WHAT A JOKE! I have been trying to get a technician to come look at the problem we are having with the bed and NOTHING has happened for the last 4 weeks. They received the funds for this service when we purchased the bed a year ago yet I can not get anyone to respond effectively for service. They say they will call me back and don't, they say a technician will call to make an appointment and no technician calls. 4 WEEKS! After sale service SUCKS! Stay clear of the protection plan.

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

I'm delighted with the ceiling lift and automatic doors 101 Mobility installed for us. Jeff helped…read moreus plan the setup for the lift so it can reach all parts of my son's "suite", including the bathtub! They also installed two Open Sesame automatic doors, as well as an automatic opener for a sliding glass door. They took that on as a new product for them, learning how to install it. The entire team was helpful and responsive. The owner reached out to make sure we were satisfied.

I stopped here with my grandpa to pick up a new CPAP machine. He set an 11am appointment and we…read moreshowed up early, they were able to get us in pretty quickly and we worked with Maria to go over the new machine, doctor's recommendations and the best mask for my grandfather. Maria was very thorough, clear and professional while going through everything. You can tell she's great at what she does by how she makes sure to go over details, different situations and scenarios and best practices without overwhelming the client with information. I had no idea we'd be spending over an hour here when we first arrived, but she made sure to set the expectation right away and also kept things light and engaging so it wasn't a boring experience. She also treated my grandpa with respect and allowed him to ask questions and speak on his experience with his previous machine to gauge the differences. Other than the CPAP machine, we all walked around to see if there were any items that would benefit them. My grandma found a couple items and was able to test them out around the store. One of the employees (his name escapes me but he had a Buc-ees mug), helped us go over a couple items to pick the best option and I was able to pay with him. He was also very nice and wasn't pushy about purchasing items and showed a genuine interest in getting my grandparents the best fit for their items. I am not sure how pricing on these items compares to elsewhere, but it is nice that people can test out the items here and take them straight home to use. I've looked at some items online and I'm always concerned it won't be a good fit or that the quality may not match what you read online. Here you can see it, touch it, use it, sit on in and see if it's right.

Customer service follow up is very poor... bought a golden mobility scooter. Had to make several…read morecalls and left messages. Wasn't happy with the resolution. If the representative is ever in the same situation hope they remember this!!!

If I could give them zero stars I would. Do not do business with this company at any cost. I'm…read morereturning the stuff and starting over with a new compan. They should be investigated and put out of business. do not give them a credit card they will double bill you. watch all your statements they are crooks.

Just got off the phone on a call with the Lincare Regional Billing office over Lincare rejecting…read moreclaims for my breathing equipment. Was told by Mary that I needed to adjust my tone. I admit I was frustrated because I've been given the run around and threatened with collection efforts when I knew that I didn't owe a bill. I pay my bills and am respectful of others. I've spent a career doing customer service. If I had any other options than Lincare, I would switch. Yes, there is a tone to this post and I meant for there to be one.

Although today was my first visit and I have a lot to think about before a purchase, I cannot…read morerecommend Chris (owner) at Mobility City enough. He knows his products, listens to your concerns and makes thoughtful suggestions according to your needs. No hard selling, service and an emphasis on the user's needs are just two of the reasons I will most likely purchase here when ready. He even let me take it outside and load it into and out of my car to make sure I could handle the model I was interested in. One of the most important issues for me is the weight of the scooter. Lifting a heavy model in and out of my car is not something I want to deal with. He has one that is only 27 pounds - most are 40 - 60 pounds.

Bought products from them. no returns or exchanges poor…read morecustomer service. Product not at all what I expected.

Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.