I had an amazing experience I would like to tell you all about ,two of my three mobility scooters…read moreneeded batteries so I called U2 mobility and in a couple of days,Jay one of the technicians came out and in half an hour had both scooter batteries changed and I was up and running again. What a relief that was, the owner John Gunner box is also amazing, he has crippled from a former accident when he was young but; gets around better than most healthy people. I highly recommend this business. they are clean high-tech, and most of all caring for those who need their help and; honest to a fault. I am your most obedient servant in Christ Jesus. Daniel Bryan Jones, Corona

I cannot emphasize enough how grateful I am to have found U2, and especially Mike!! I was very…read moreanxious about getting my first wheelchair, especially after being denied by my insurance, but Mike helped me throughout the entire process and really tried to fit me with the best build for my needs and budget. If you go to U2 you aren't just a customer to them, but family. They will be with you every step of the way and are always willing to help you with questions or adjustments on your equipment. Thank you so much again to U2 and Mike for helping me with everything. My chair has changed my life and opened a new chapter for me!

Jorge "Chico" Maldonado of Medical Equipment & Repairs Discount Center is a community-spirited…read moreindividual who cares deeply about improving the accessibility to mobility equipment. He is an expert repair technician who has many years of experience working with powerchairs, and comes highly recommended by some of the local organizations seeking mobility solutions for their clients. One of his important skills is rehabilitation and testing of used equipment so that it has a whole new life helping another individual. We were very pleased doing business with him.

This store is great. Fixed daughters brakes on chair. Highly recommend…read more Thank you Jorge & son!!!

I got the necessary help and inf information from Carlos the VA Sales person. The company has a lot…read moreto to help any veteran.

We worked with Decar at MobilityWorks to get a wheelchair accessible van for my father-in-law…read more Decar was awesome to work with. He searched new and used options, spent a lot of time with my father-in-law and I during the process. We got a great deal and Decar made the paperwork very easy. He even delivered the van to my father-in-law's house. Highly recommended.

Doug was very helpful and kind, he went out of his way to help me…read more I would definitely use this company again and highly recommend them to anyone looking for reliable service. Sandra Garcia

On February 10, 2026 I went with my father-in-law to Specialty Medical to purchase an electric…read morewheelchair. I was the one communicating with the owner, Doug, during the visit and he even texted me the receipt directly while I was standing there in the store. Within a day or two, around February 12th, we decided to cancel the order. From that point forward we spent weeks calling and trying to get a refund. On March 12th I texted Doug again regarding the refund. Screenshots of that conversation are included with this review. In those messages he discussed giving a partial refund and repeatedly asked that we remove the review. On Friday March 13th I personally went back to the store and picked up cash from Doug in the amount of $2,355. Even then the full amount was not refunded despite the order being cancelled almost immediately after the purchase. After I posted my original review about the experience, Doug began calling and texting me asking that I delete it. I have included screenshots of those communications so people can see exactly what was said. Doug also replied publicly to my previous review claiming that I was not a customer of the business. That is not accurate. I was present in the store during the purchase, communicated directly with Doug, received the receipt from him by text, and I was the one who returned to the store to collect the refund. I have also included screenshots of the original review that was removed. People rely on reviews when making important decisions, especially when purchasing medical equipment. Because of how this situation was handled and the communication afterward asking that the review be removed, I believe it is important to share my experience so others can make informed decisions. All of the statements in this review reflect my direct experience with this business and the communication I personally had with the owner. Supporting screenshots have been included for transparency.

You will receive excellent service and focused assistance from this store. We will use them again.read more

Best customer service in the business. Jamie was super helpful, kind, and very knowledgeable on…read moreeverything in the store and even helped load the larger items into the car. This is the golden standard of customer service, my wife and I are very thankful to have found this store!

My lift chair was malfunctioning consistently within the first 9 seconds of operation. I decided…read moreto use a search engine to find a firm in the Inland Empire Service area. The search brought up LiftTech Solutions where I used the Websites Q/A auto search feature. I entered my ChairLift problem during the mid evening timeframe; and, was surprised when a "Live Person" responded to my request for services. A appointment to service my lift chair was made for the next day. Needless to say, I was surprised with the quick response. "Rudy" arrived "on time" and analyzed the problem and solved the problem within 90 minutes where my complete system was analyzed and repaired. Rudy explained every step of the repair. There were no surprises when his solution fixed the problem and it is now running very smoothly. Thank you, Rudy, for the "Quality Service!"

I was able to get two refurbished units within a reasonable time of scheduling. I sent pictures and…read moresome measurements, so he came fully prepared. Gives thorough instructions on the safety features, maneuverability and the remotes.

Our initial consultation with Chauncey went very well. He arrived exactly on time; and, answered…read moreall of our questions. After we selected the stairlift we wanted he was able to arrange installation the next day. The installation was flawless. We are very happy with our purchase. It has changed our lives.

I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician…read moreleft my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable--especially for equipment meant to provide accessibility. What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue. Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did--especially when Arrow Lift is clearly at fault. If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.