Enterprise has been nothing but a headache every single time I've dealt with them, and at this…read morepoint, it feels like they don't even try. A couple of months ago, I rented a car while my truck was in the shop. What I got was a complete joke. The car smelled like straight-up weed, no cleaning, no care, just handed off like that's acceptable. It had maybe 20 miles to empty, was missing a rim, and somehow they still had the nerve to charge premium prices for it. Charging top dollar for bottom-tier quality is wild. Then I gave them another chance, big mistake. Rented a car for my daughter, and the tire keeps losing air. Their solution? "Take it to Mavis." Seriously? I'm paying you, not signing up to run errands and fix your rental fleet. That's not just inconvenient, it's lazy customer service. And it gets better, their backup plan was to tell me to call back in a couple of hours to see if anyone had returned a car. So now I'm expected to sit around and hope something becomes available? Unreal. What makes it worse is that there aren't many alternatives in Niagara Falls, so customers are basically stuck dealing with this nonsense. If there were better options, I'd be gone immediately. And unfortunately, the Niagara Falls local store, Dollar General, isn't renting out cars. At this point, it's clear they don't respect their customers' time, money, or basic expectations. Overpriced, poorly maintained vehicles, and zero accountability. I'll be warning everyone I know about this location.

It's been so easy to rent from here. Great location and I've had nothing but a great experience…read morewith staff. One time we rented a car for the wrong day and showed up a day later... he said it was no problem and got us on the road with another car ten minutes later and no weird fee for missing our other one. I'll definitely keep coming back.

This is a VERY affordable option for renting a car for any occasion! My husband and I had to have…read moreour car towed to have maintenance done twice in 3 weeks and our insurance doesn't cover a rental. After dealing with Enterprise and their crazy (refundable) $300 deposit, we spent $136.81 for the rental of an SUV including their insurance (with a military discount) for 2 or 3 days and we spent $140.57 at Budget Rent A Car including their insurance with a military discount for 2 or 3 days. At Rent A Wreck, we rented an economy car for 5 days and spent $95.78 after a military discount with no insurance through them because they don't offer it. -The only negative. Such an awesome, affordable deal!!! The cars from Rent A Wreck are no more then 5 years old, so you're most likely not renting a piece of junk! The car was clean and ran smooth!

Absolutely INCREDIBLE Service, Beautiful SUV, The BEST Price in town . . .I Can not say enough good…read morethings about everyone there . This is by no means a rent a WRECK....... Again Amazing all around service

They charged me an additional $900 for winter tires that I never requested. Every effort I made to…read moreresolve the issue was unsuccessful. Managers refused to take calls, I was forced to repeat myself multiple times, and I still received neither a refund nor receipts for the questionable charge. They also failed to follow the instructions provided by my insurance company regarding the vehicle specifications that should have been given to me after my accident, yet they still charged me for a service I never asked for.

Booked a vehicle and got a confirmation number. Went to pick up vehicle and they had noneread more

I hit a deer. The hood and grill and driver side fender were trashed. They fixed it perfectly and…read morecleaned the car. I've had the car since 2019 and I didn't even recognize it. It was done with excellence.

Did an amazing job and detailed the vehicle before handing it over. Very professional trust worthy…read moreshop.

should be an option for zero stars! An entire line of people at the buffalo airport at 11pm on…read moreOctober 2nd were told "sorry we have no cars, system overbooked" taxi or uber cost will be refunded. The manager making this announcement could have cared less about us. I proceeded to call customer service to sort this out starting the following morning, explaining I would take anything it didn't have to be what I reserved as I am on vacation with no car. 6 calls over two days each promising a manager would be calling me!!! They absolutely ruined my vacation!!! I have since written to customer support. Their reply defended the no car situation and said the customer service agents who told me I would get a call back from a manager will be reprimanded. WHAT??? I finally get a call from a manager to discuss refunding the taxi expense. It was a private number, he didn't leave a number to call back and said he would follow up with an email. Not a PEEP since that message. Don't ever book with Alamo you will definitely be disappointed on ALL levels!!!

Update - after sending an email with all the details to review@ehi.com, the team responded within a…read moreweek and asked for car return proofs such as photos or gas receipt or flight tickets etc. After providing these details, they were able to fix the return date in the system and they were able to generate new invoice with refund for extra charged amount. Thank you so much!! I am not changing the rating though as calling thousand times to customer support and car rental starting branch, they were not able to fix it as they were just trying to reach to correct branch everytime and no one was ready to take the ownership and fix. It was just going back and forth with no outcome. ----------------- Original Post - I returned the car at this location but no one was at the counter and there was a sign posted on counter that says "we missed you. Plz drop your keys in the dropbox and we will return your car". I had returned the car on May 27th at 10AM as per the contract but this location put the wrong return date (May 31st) in the system. They charged me for 5 days instead of one day rental. And when I saw the invoice generated with these extra charges, I tried to call this location but the phone number listed is not correct. It connects to customer support. I had asked customer support to refund that extra charge and they are still waiting for this location manager to process that request. It's been more than 2 months now and I am still following up with them. This is really a bad customer service and this location is the worst one I have seen.

I booked a car very last minute for a trip and wanted somewhere convenient. The absolute best rates…read more- for the entire area happened to be at Hertz. The pickup was smooth and very quick and the service was great! I had to leave my actual car there, which, fewer and fewer places allow you to do so. They have a few spaces and over the phone they did disclaim that the area may not be the best so it was at my own risk. I really appreciated the heads up and I had no problem at all. I'll be back!

Had a confirmed pickup at the airport. Our flight arrived on time. The kiosk was closed. Took a…read morecab to their offsite location and they were closed. Called Hertz customer service, on hold for 20 minutes then told they must have closed early for the day. Our cab driver said this happens all the time. Next day checked at the airport, they were still closed and TSA staff confirmed this happers all the time.

I inquired about getting audio system improvements in my car. The owner seemed annoyed by my…read morepresence. It's too bad because they're near me and I want to truck out my ride. Instead I had better luck at Custom Radio, though they're a distance from me.

Not very happy at all that when they asked me if I would like any part of the interior concentrated…read moreon. And I said the head liner and I was told they don't clean the headliner no more. I mean, how dumb could that be? It's like saying you don't clean the backs of the seats. It's still part of the interior of the car. I never heard of anything so ridiculous. you need to change your policies