Ordered food here and found roaches in my bag. I called and filed a complaint with the health office and they validated my complaint that there were evidence of roaches!!! DO NOT EAT HERE!!! read more

I went in today for a nice lunch. I got a little more than I wanted. I found a well cooked roach in my rice. I almost died. I did get my money back, but no sorry or anything. read more

Moca Express - Here is my meal! - Asian Fusion Near Me - Inwood, New York

Not as good as when it first opened . I find the Lawrence location way better . Chicken is always dry , not flavorful . Poor representation of Chinese food . Skip this place at all cost read more

Ordered food from these people and the food was cold and horrible. I will never order from them again. The nerve of the delivery man also to me unhappy with a 3$ tip. Spend your money elsewhere. Called the manager and gave me a attitude. The food sucks here anyway read more

GARBAGE. If I could give less than a 1 star I would. We have had MAJOR issues 3 different times. They advertise a lunch special from 11-3:30. We call at 3:25 (yes very close BUT we are a business and had about an $80 dollar order) they refused to abide by there own advertisements. They proceeded to be rude to my co-worker and called her a sir, we asked to speak to a manager and they refused that as well. Two weeks ago they messed up our order and blamed it on the person on the phone. Never experienced a business with such little respect for people. We have tried them time and time again even after all he messed up orders and rudeness. Definitely would think twice about ordering from this place, the best thing they offer is the "have a nice day" at the end of the phone call. read more

This place is not a bargain and the people who work there male or female are just rude. My kids told me NOT to go there but we were right there so..2 combinations plates...They give you soup OR...we paid extra for eggrolls and the wonton soup was almost black in color. Never saw that one before and beyond salty so we trashed them. Beyond that food was average or below and not even noodles for the terrible soup. So I called and this obnoxious women said they were extra as well. I asked why i was not told and she hug up..Amazing DO NOT go there. By the way 2 combo plates 23.00 plus read more

If I could rate -5 stars, I would. I don't usually complain about one bad experience in a restaurant, but this has been on several occasions. The last occasion was the worst and makes me sure that I will not order or patronize at this location again. We usually order around $100 worth of food. On multiple occasions, the delivery man was rude and insisted on a bigger tip. We tip well to begin with, so him wanting a bigger tip was nonsense. The workers and delivery are arrogant, ill-mannered and don't care about their customer service in the slightest, but that's the least of my complaints. When we opened our miso soup, there were wonderful little baby roaches floating on top. There were even roaches in the sushi. We were appalled and sick to our stomachs. When we called the place for them to take the food back, they practically denied that we even ordered from them and refused to do anything. We wanted to speak to the boss and were refused the opportunity to do so. Workers hardly speak any English and are very nasty. Our only alternative now, is to call the board of health, report them to the Better Business Bureau, and possibly sue them. This is probably one of my worst experiences at a restaurant ever. For me to have to call the board of Health and Better Business bureau, which I have never done before, let me tell you that this place is beyond terrible. Do not eat here, unless you enjoy terrible service, terrible attitudes and terrible food with roaches. read more

Had some general tso chicken from here a few nights ago. The worst I have ever had! After each bite I got a faint flavor of imitation crab meat! I started breaking the pieces apart and I can't say for certain if it was crab meat or not but it flaked like it and surely did not taste like chicken! Customer service sucks too! Very snippy and rude. read more

Please DO NOT go here. Yuck, the lady was so rude. Now to the food, I wouldn't feed that to my DOG. The ginger tasted like toilet water, haven't tasted it before but I'm sure it's pretty close. Save your money go down to B116th st. Better sushi and friendlier service. read more

I am sad to say I'm pretty disappointed. I used to come here all the time prior to Super Storm Sandy and was forced to move. I just recently moved back and was eager to eat here again. The service was mediocre at best. They seemed almost annoyed that I was placing an order. The food was terrible. It didn't taste fresh at all. I don't know if the food was bland and the sauces covered up the bland meat or worse the food was past its expiration date and the thick sauces covered that up ..... perhaps I was spoiled living in Flushing and had amazing cuisine while there but this was just plain disappointing. The quality has gone down significantly. I am not surprised they didn't include napkins, cutlery or any of the sauces in my take out order. I won't be back. read more

Horrible experience ! Never ever will I step foot in this place. I was their 30 mins before I had to go in for work that was plenty of time to pick up some soup and eat it in the car since my job was right around the corner. Why does it take 20 mins for some wonton soup ?! 15 mins in I witness Some pretty unsanitary things I immediately asked for my money back. They insisted that I get something else. It was a simple dish no reason why it was taking incredibly long but I'm glad it did because I got a chance to watch them prepare the food, nothing was fresh they microwaved everything !!! I saw one of the cooks chop a cucumber and he dropped his knife and some cucumber slices and he picked it up and served it. That was it ! By that time I already knew that I wasn't going to take the food my food and I asked for my money back they were being extremely difficult and rude. BEWARE ! read more

Terrible. Cockroaches everywhere..food that was suppose to be hot was cold. Bad bad service! Place made me sick for 2 days. Do not eat here!!!!! read more

Everyone is right the service is pretty bad, and it's like they have any reason to be arrogant. The quality of the food is standard but barely. The place has a nice decor but thats the only thing that's "nice". I urge people to be picky about the businesses that serve you. Do not allow rude & businesses who don't respect customer service & quality to thrive. read more

My disappointment is growing for this place. It seems like there's an issue every time my boyfriend or I visit this location. I was extremely pissed on my last visit. it seemed like they didn't have the orders organized! I ordered a sushi roll and an appetizer. It took 30+min for my small order; customers who came in after me were walking out with their food. When i was ready to cancel my order and get my money back; they finally remembered me.I think they need to work on the customer service because the food is decent. I'm boycotting for a while, we'll see. read more

Used to go here when it was green garden. Was excited when it became Moca. Sushi is good, Chinese food isn't that good. Dry rice and the dishes aren't that tasty. read more

We bought food for our dinner there yesterday. Our food was great (tasty). My low rating is on the customer service. When I asked about a particular way something was prepared ( which I am paying for, so I should know) I got major attitude. I have bought (both take-out & dined in) from this location (Inwood) several times and the service has been poor. It has been for sheer convenience I suppose. read more

I wish I read all the reviews before ordering from this restaurant... DO NOT PATRONIZE THIS BUSINESS! After leaving 3 menus on my doorstep, my family and I decided to give this place a try. We order Chinese food an average of 2x per week and were excited to try a new spot. After ordering food for delivery including 2 orders of Crispy Sesame shrimp, our food was delivered an hour later and one of our orders was incorrect. I immediately called to allow for them to rectify the situation and could not believe how I was being spoken to. I was very clear when I initially placed my order and this was definitely their mistake, however I was treated as if I were a nuisance. First, a woman picked up the phone and scolded me for not making sure my order was correct after she repeated it to me. The funny thing was - she wasn't even the person who took my order! I spoke to a man initially and he did not repeat what I ordered. She passed the phone to him and it seemed all they wanted to do was argue. This "gentleman" proceeded to tell me that the next time I order from them that I need to make sure that I am listening properly when they repeat my order. He spoke to me as if I were a 10 year old child and constantly interrupted me while I was speaking. I have never in my life experienced anything like it. I quickly told them to forget bringing the correct order and that I would never patronize their business again! Even if I said the wrong thing, which I definitely did not, where and when is it EVER acceptable to speak to your customers that way? They obviously have no concept of what customer service means and seem to be quite miserable. I know that how they spoke to me is completely a reflection on them and not on me. To top it off, the food was not great and tasted like it was cooked in old oil. A message to management: Your collection of mostly negative reviews are a clear reflection of the service you are providing the community. The problem is YOU... not anyone else. read more

Not only one of my favorite fast food restaurants, but one of my favorite restaurants in the five town area period. Crispy Dry Sauteed Shrimp, n General Chicken was the best,. Good soups, good spring rolls. Nice people, generally good music. read more

Staff is disgustingly rude and are constantly sending the wrong order and when we call we receive an attitude like it's out fault. Just spoke to the manager who was not helpful and said he was gonna fire the girl which is bs since I'd say half the staff is family.b I work in service and when their are issues we always try to accommodate and make our client happy. I order.from them 2x a week and it's my stupidy to continue to give the business when they take no responsibility for their mistakes and their obnoxious employees. It's unfortunate since they were very close and made it easy after a long day or work but I will never order from them again read more

So I have eatten at Moca Asian Bistro and thought that it was overpriced and overrated although Moca Express is a nice take out spot. Ordered sushi for a friend and I and it was delicious. They gave us free crab ragoons because the order was over a specific amount. They were good. Also order shrimp shumai, the size of the shumai was double what I'm used it. They are big which is a plus, good shrimp taste. Definitely will order from here whenever I go to my friends house. Yum! read more

THIS BUSINESS HAS TERRIBLE CUSTOMER SERVICE. I called and tried to order and was told that they are not delivering at this time. I said that was fine and I would come and pick it up but they began screaming and told me that the kitchen was closed. I asked to speak to a manager and they hung up the phone in my ear. I called back and the gentleman who answered the phone said that the manager wasn't in and kept asking me what I didn't understand about them being closed. This is not the first time that they've delivered TERRIBLE customer service but this will certainly be the last. I refuse to patron a place that disrespects is customers in this way. The food is average at best. The only reason I order from them is because they are local. If they do not improve their customer service quickly they will continue to lose customers and be out of business!!!!!!! read more

Do not eat here I got really bad food poisoning and and the delivery guy was complaining that he didn't get a big enough tip I did give him about 3 dollars the total order was $20 and he said he's not coming here no more because I didn't give him a five dollar tip read more

Got delivery. The food was pretty good. Chicken and broccoli and brown sauce was good. What was really disgusting was the overpowering smell of cigarettes coming from the bag. The delivery driver must be smoking up a storm in his car because everything STUNK like cigarettes. Even the inside of the bag was starting to smell. Huge turnoff. read more

Awful customer service. I ordered 67 dollars worth of food and asked for a 1 eel sauce and he wanted to charge me 50 cents. No one was polite, food was mediocre, they didn't call me up when my sushi was ready it just sat until I noticed it. Will never come back again. read more

Crispy sesame shrimp was a soggy mosh of heavily breaded shrimp with a thick reddish/orange sauce, sesame seeds sprinkled on top, canned pineapples & cold broccoli. On the other hand, the person taking my order and the delivery man were nice. read more

Terrible. Simply, terrible. This place needs to shut down. The food smelled and tasted like it was refrigerated for atleast 2 months before it was cooked. Never again. read more

This was a great place before. Now they have more people working there but food is awful. I got miso soup and sushi and few hours later I thought I am going to die. I felt better immediately after I threw up the old seaweed and some of the sushi... Never again!!!! Caution, food is not only overpriced now but also not fresh. read more

This really Sucked! I Am Totally disappointed in Moca. I Am a single mom and used came home tonight to use my last $22 to buy food. A Bug apparently was cooked into my sweet and sour chicken. Moca was very rude they claim to be closed at 10:00 so I am stuck with no food. Thanks for nothing, they also stopped and refuse to answer my calls. Your food will be waiting for you in the morning. #HighlyUpset #NeverAgain read more

Moca Express - Asian Fusion Near Me - Inwood, New York

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The food here is amazing especially the pork fried rice. Sushi is good..but customer service skills sucks. On many occasions I've had the phone hung up on me and major attitude. But the food is good so I can deal wit it lol. read more

Sushi is always delivered at the perfect temperature it's fresh and the presentation is pleasing. For delicious Sushi I'll wait for slower delivery read more

I work in the area and we order from them frequently. Food is decent at best but prices are reasonable and delivery is on time. I went in by myself to order a lunch special and I asked for crunchy noodles for my soup. They said I needed to pay 50 cents for the noodles. I have never been to a Chinese restaurant where they charge for the crunchy noodles. You can keep them Moca. I will take my business elsewhere. read more

Best Chinese food in the area! I usually go for takeout and orders are always well-packaged and decently portioned. Looks to be a rather clean atmosphere unlike many other Chinese takeout restaurants. read more

Great typical Asian food. The express menu has a great selection and the food is definitely priced fairly and gives you a good bang for your buck. Don't expect top notch quality but you will get good "fresh" food that you can order late into the night. read more

order $35 worth of food.... and all was either too dry, too salty, or did not look appealing. I will NEVER come back for another try.

Decent food but the girls that take your order have such a terrible attitude and personality is almost laughable. Literally total bitc.,es if you get my drift. Last thing I want after a long day is to be dissed by some 22yo imported jerk from Flushing. I see customers arguing with them every other time I'm there. Sad. read more

Absolutely amazing, great fresh food and amazing friendly staff. I love going here after work, gorgeous restaurant, always a great experience and fantastic price value, quality read more

I wouldnt give even a star to this restaurant!!!!! Terrible service and rude stuff! I have made an online order and I have put my address however put one number of my phone wrong. I have received a confirmation right after my order and on the email they said they got my order and I should expect it to arrive in 45 mins. After an hour and 15 mins I have called them to check my order the guy said that my order didnt arrive because my number is wrong. And I said oh sorry ok please send me the food to my address as my address is correct! and I also asked why the guy didnt bring the food looking at my address instead of my phone number as I am expecting he should come to address and call if not found but since the phone number is "wrong" then they could have sent me an email saying the order is on the way but couldnt find me... Then the guy on the phone asked me if I still want the food I said yes please send the food to the address. Expecting the food, but instead a lady called me to ask me if the address is ok... I said address is ok where is the food? She is like but your phone number is not correct so your address could be wrong also... I said I made a mistake on my phone number but we have sorted and now I am expecting the food to arrive... She insisted that the address is wrong again... Then I try to give her the address next door... But then she is saying that I am giving her the address os wrong, I said I am waiting outside to great your guy, where is your guy?!?!? Then I said to her OK cancel my order... She insults me by saying I am rude! I said I am not rude, I made an order instead of finding a way to deliver it to me where you have my address and email address to reach me, you try calling me on the phone and probably didnt even try to deliver the food to my address. Then she hang up on me blaming that I am rude etc... HORRIBLE experience now I have to order again from somewhere else and wait another hour or so to have lunch!!!!! read more

was disappointed in the food. ordered general tso's chicken. the meat tasted like fish and was definately not chicken. The only reason im giving 2 stars is because of the quick service read more

I have experienced blatant racism with this establishment after delivering a few times stated that they do not deliver to my neighborhood anymore and hung up. After calling to speak to the manager was told by a girl that did not sound like a manager that it was a declined card to my address which is an utter and complete lie, then she states it could've been in your building (what does that have to do with me)? then she says maybe they used your address and I stated that well wouldn't I have received the food, this lady had the nerve to say that maybe it was left in the hall!!! In my head I am like why not just state the obvious...Far Rockaway is not a community that you desire to service even though I live in a gated community. She said that if I wanted to have food I would have to pay cash! Which one of my constitutional rights are you messing with and I know Visa, Mastercard and American Express and Discover for that matter would not be too happy to hear that you take credit cards from some of their customers, but not the rest!!! Well they will be hearing it today. The food is not all that but better then the local places, but to hell with giving my money to someone that feels my skin is not in!!! BBB complaint to follow. The manager responded and asked for another chance to serve me and I complied and the service has improved and changed 100%. They are now courteous and the food arrives extremely hot which is good. Forgiven! read more

Today I called Moca to order some food for family that stopped by. The woman over the phone took my order however she was quite rough and rude I ordered over $45 worth of meals, when it was time for me to give her my payment information she seemed quite irritated that I took a moment to get my credit card and kept saying "what's the number??" Repeated twice she kept rushing me and asking me for the number I told her hold on a minute I'm getting my card...she sighed loudly. I became increasingly uncomfortable and decided not go through with the order since her attitude and mannerism was very off-putting and turned me off completely from spending money with the establishment, so I simply hung up. She called back after about 2 minutes, I chose not to get into a discussion or argument with her,( I don't feel as if anyone there would care about losing a customer) she calls back and says "do you want this order or not!?" I simply replied "you were very rude, no thank you" and hung up. I've tried to stay with Moca's since there are limited choices in the area but this experience left a negative impression on me. read more