They make a superior quality e-bike. Of all the ones I tried I kept coming back to Mod. The comfort was unsurpassed. And it felt like it was the most solid, well built bike of all I tested. I also appreciated all the help and advice I received from the sales person (Jeremy) ; and the garage manager Tim was really helpful explaining the bike and the rack. read more

I met the owner of Mod Bikes at SXSW a few years ago. He told us about the bikes, demonstrated the Lumos helmet and invited us to the annual social ride. I wasn't able to join the ride but never forgot the interaction. I have been in the market for an additional ebike. My current bike is older and heavy. I can't transport it in my car because it is 1. Too large to fit in my vehicle, 2. Too heavy to lift 3. Too heavy for my hitch mounted bike rack. I have had my eye on the foldable bike, Mod City + Step Thru 3.I decided to schedule a test drive to check out two of their bikes the Mod City + Step Thru 3 and the Mod Berlin 3 Step Thru 3. I decided to stick with my original choice of a foldable bike and ordered it that day. I took a friend, and she purchased a bike as well. Three days later I receive an email stating my bike was ready to pick up. When we arrived, we were greeted by the staff and the mechanic who builds the bikes and added the accessories (I got the back rack, foldylock and Scout Bike alarm) . We received detailed instructions on how to maintain the life of the battery, safety features, how to use the accessories we purchased and how to fold and stow the bike. We even had a chance to test drive out new bikes in their large parking lot. Adjustments were made to ensure our bikes fit us exactly. That day my friend and I rode our bikes around my neighborhood, we noticed a clicking noise from my bike, later that week I rode the bike to CapTex Tri to volunteer and noticed the gears were slipping so I emailed Mod Bikes (on the weekend) and got an immediate response to bring the bike back in (They said it was a simple fix and that I did not need an appointment). Luckily, I live in Austin and was able to take the bike back a few days later. I was in and out within 30 minutes. Overall, I am pleased with my new bike, the freedom of it being foldable and the customer service by both the sales team and the mechanic. If you are curious about e-bikes you should go for a test drive at Mod Bikes and see what all the hype is about. Tips: Make an appointment for the test drive, ask for a military discount, if eligible, use the refer-a-friend link (for future savings), immediately apply for the City of Austin E-bike rebate for up to $600 back in your pocket, register your new bike with Austin PD and Bike Index, take one of their new ebike classes, find a social bike riding group and go for a bike ride! read more

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Perfect businessmen. I purchased a cargo bike that ended up giving me issues, they gave me a loaner (any bike I wanted) until the issue was fixed. This is the place to get your bike if you are located in Austin. Price is worth the service. read more

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Advertised same day service, get there after talking to sales and made appointment. Garage manager told me 48hrs min and was rude as hell. I literally had the bike less than a month recently fell and got stitches in my knee. I came to the shop for help on fixing some things and talk about safety of tire. Garage manager said do you see all those tickets I can't help. Yeah nobody else was in the store. I've had to retighten basically every screw and bolt on the bike because the bad ass garage manager must be allergic to lock tight. I like the bike, hate the company and will never recommend it to anyone. 700 miles on it so far. Sales guys will tell you anything to make the sale. They told me it was perfect for where I was riding, garage manager said no when I brought it in. I'm pretty sure I was sold an unsafe bike for what I'm doing but I'm stuck with it and would rather die than talk to the garage manager again. Pic of proof of lies. read more

MOD BIKES - The lie they advertise. - Bikes Near Me - Austin, Texas

My family is absolutely in love with our MOD Bikes! My husband and I bought our first two bikes a while back, and from the very first ride we were hooked. Any free moment we get, we're out exploring, adventuring, and just enjoying life on our favorite bikes. The customer service has been just as incredible as the bikes themselves. Any time our bikes needed updates or a little attention, we brought them in and were met with outstanding support. The team is friendly, knowledgeable, and genuinely cares about keeping their riders happy and safe. We loved our bikes so much that we ended up buying one for our daughter -- and this is a kid who never liked bikes before. But her first MOD Bike changed everything. She's obsessed now and rides it daily. Watching her fall in love with biking has been the biggest win for us as parents. MOD Bikes for the win... and definitely some brownie points for Mom and Dad. Yay! Hugs from the Zinsmeyer's Dustin, Echo and Kylene read more

Cannot recommend enough. Thank you MOD Squad. I have owned my Easy 3 for about 5-6 weeks now. I'm so glad I went with a local brand after sifting through the endless list on no-name e-bike companies. The Easy 3 is a joy to ride, smooth, stylish and comfortable. It handles city traffic and potholes like a boss and boogies up my hilly neighborhood. The highlight however is the customer support and service. They took my bad situation and made the most of it. The sales team are knowledgeable, transparent, helpful and all around cool people. Shout out Marcos and Jeremy. My bike was stolen after 3 weeks and a good samaritan was able to report the serial number into MOD for recovery. (BUY A LOCK AND ALL THE SECURITY FEATURES!) The service department made my bike whole again after the theft and damage and again went above and beyond after a tire puncture. Shout out to Tim for keeping me mobile. And for Austin residents, my Austin Energy rebate took about 4.5 weeks to process so now just waiting on them to cut the check. Thanks MOD Daily Dave M read more

Marty and the MOD team really went above and beyond accommodating our needs. They patiently explained various issues and worked to find solutions to our problems. The customer service is first rate. read more

Mod Bikes is the premier electric bike company in Austin. Their models are high quality, gorgeous and can withstand whatever you throw at them. I even hit a curb riding at night going full speed and the bike wasn't damaged at all. (The bike path deviated and I didn't see the curb and most definitely almost broke my legs after flying over the handlebars lol) Very comfortable, functional and resilient. I own the City+ and it is amazing- providing great range, comfortability, convenience, (it's foldable) and aesthetic. You will not go wrong purchasing the e-bike of your dreams from them! read more

Poor quality bike which they promised to rectify, but after 2 months failed to do so. Customer service is awful. They strong armed me to keep a defective bike, even going so far as to tell me that if I wanted to return the defective bike, I would have to buy shipping boxes myself and insure I packed it VERY carefully, insinuating that I may not get my money back if they found even a scratch on the bike. DON'T DO BUSINESS WITH THEM! They fail to stand by their product. BUYER BEWARE! read more

Attentive service; test ride very helpful; love the bike. Will get better torque than other e-bikes not only in Austin, but also in the Colo Rockies! read more

My husband and I bought bikes and have had them for about 4 months now. Let me tell you..... once you go electric, you never go back! We love Mod Bikes for many reason. The owner is so nice and helpful. Always welcoming and he goes above and beyond when it comes to customer service. Our bikes are awesome and we love cruising around town. They have lots of options for attachments for whatever you're into. We added a basket on the back to hold our dog. Highly recommend checking out this locally owned business. read more

This place is THE place to go for electric bikes in Austin. Top A++ service, kindest staff - ask for John. HIGHLY recommend!!!

I really enjoy my mod Berlin. The bike makes a 10 mile commute fun and easy, is really comfortable to ride. If anything goes wrong Niels and his team work hard to make sure you're riding again asap. Great customer service. read more

Every single person at Mod Bikes is absolutely wonderful and I recommend without hesitation to everyone that asks me about my electric bike that they get to Mod and buy one for themselves as fast as they can! I can't say enough about how much fun I've had being able to bike to friends houses, pools and restaurants around town. Parking in Austin sucks, and so does being super sweaty when you arrive at your nice happy hour, but on a Mod bike parking is easy peasy and you don't have to sweat unless you want to because the electric bike makes cycling around town so much more enjoyable. Do yourself a favor, go to Mod and take a spin on one of their awesome bikes. They have something for everyone and you'll be the next one on yelp writing an amazing review. Happy riding! read more

Was on a ride with a friend on town lake trail Sunday afternoon and had a chain break. Being about 8 miles from home and feeling this was not going to end well. I searched bike repairs and Mod Bikes was the closest and still open. I called them to see what they could do, not knowing they specialized in electric hybrid bikes. While they were busy with other repairs they told me to come by because they could probably get me fixed up. Well after walking my bike over a mile to their south 1st location it was definitely uplifting to know they could get me fixed up. Took them less than 20 minutes and I was back to finishing up what had been a great ride on a beautiful day. Thank you Mod Bikes for the outstanding customer service and helping salvage a great ride. Highly recommended! read more

My husband, 8 month old son, and I rented electric bikes from Mod Bikes and we were very satisfied. The employees were very helpful and made sure we were confident in riding the bikes before we took off. A child's seat was conveniently and safely installed on the back of my husband's bike where our baby sat. Exploring Austin on the bike is one of the best ways to do it and I highly recommend it. If you're having a hard time deciding which way to go, they even have suggested routes for you. Highly recommend and would definitely do it again! read more

I bought my husband a Berlin bike because he started a new job in town. He'll use the bike to commute from our house in 78704 to downtown. The owners are wonderful. They really educated us on their product and electric bikes in general. We are already electric car drivers. We pre-ordered the bike and it was ready in less than a month. Upon pick up it was in perfect condition. They recommended the hubby come back in a month for a tune up but also offered he should come back any time. All tune ups and maintenance are included. I would highly recommend this shop. The owners take tremendous pride in their work and it shows. I really hope they do well and succeed in Austin. They make an excellent product! read more

MOD BIKES - Husband with his Berlin bike - Bikes Near Me - Austin, Texas

Just want to thank the folks at Mod Bikes. Customer service has been over the top since I purchased my Berlin over a year ago. I was in over the weekend and they blew me away again with kindness. Thanks Mod Bikes! Oh, I love my Berlin also. read more

My bike is delightful! My experience no so much. Ok. Supply chain issues delayed delivery for months. Communication could have redeemed. It was strained. Charging me $175 for loosing the only key they supplied?! Definitely not reasonable. Seriously disappointed with the experience. Recommend looking for another shop. read more

The boys at Mod Bikes are the best! The Austin community could not ask for a better set of ambassadors than them. I was just visiting Austin and dropped in to learn about the bikes, we hung out at the shop all afternoon, they made us cups of tea and sent us off around town to explore and check out the bikes. Needless to say, we were in love both with the bikes, but also the brand and the community they're building. We wish them the best of luck, we know they're going to be incredibly successful. Ps. Buying a Mod bike was the best decision I've made in ages!!! read more

Can't say enough about Mod Bikes, they are more than accomodating and helpful to their customers. We walked in without a reservation but were easily checked in and had our bikes within 10 minutes. One of our members was a little anxious, since it was their first time on an electric bike, and the owner was more than kind, spending time with her to teach her how to ride the bike in the parking lot until she was comfortable and did not start our hour of rented time until after she was ready. There was hand sanitizer and everyone was masked. I was truly impressed by this business. read more

Huge shout out to Mike and his team at Mod Bikes for so many reasons. First they were super prompt and available to fix our child's bike. Service was quick, courteous, and affordable. Next, when we had a small subsequent repair the next day on the same bike, the guys at Mod Bikes made the repair free of charge. An all in fantastic customer experience and I look forward to bringing all our bikes to these guys in the future. Keep up the great work! read more

In Austin for two of my sisters 50th birthdays and spent the day exploring on MOD bikes. SO MUCH FUN!!! Dor was super helpful and helped us create a map of fun things to see/do in Austin! Would definitely do this again and HIGHLY recommend a MOD bike adventure! read more

MOD BIKES - Bikes Near Me - Austin, Texas

Their attention to customer needs was refreshing. Instructions on use of bikes had safety as a paramount. Could not have been more satisfied with the purchase and the customer service read more

I bought an amazing City Bike from Mod bike. I went to their opening party and had no intention of purchasing a bike until I test road one at their event. It completely changed my perspective on riding a bike and encourage me to ride this awesome bike for my 5 min commute to work. Mike and Dor have provided the best customer service I have had from any business. From the minute we stepped in, they made me feel comfortable to ask questions. They let me test a bike and take it home before I purchased it and had my bike ready in one day after I ordered it. These guys are down to earth and will take care of you in every possible way. I visited a few other electric bike shops and Mod bikes has the most up to date product with the best possible price. It is compact and folds in your car and has the coolest accessories imaginable. Whether you are new to using a bicycle as a mode of transportation (like me) or if you already use a bike and curious about an electric bike ....def. reach out to Mod bikes. They have the best product, best price and the best customer service ever! read more

MOD BIKES - Amazing City Bike from Mod Bikes... just like I wanted it! - Bikes Near Me - Austin, Texas

I wanted an electric bike to shorten my work commute. I shopped around a few places in town and Mod Bikes is by far the best--from the quality of the product to the quality of the customer service. Mike and Dor went way out of their way through the whole process from trying out the bikes to finally getting it in my hands. I haven't touched my car since I bought the bike. They even took care of the Austin rebate application for me. Highly recommend talking to these guys and trying out their bikes if you're on the market. read more

Bought a wonderful e-bike from Mike. It's like bringing back the mini-bike I loved in grade school. Mike and his team are top-notch. This is the place to buy. read more

I'm so impressed with the people and bikes at Mod Bikes! I watched a video about a folding ebike, made an appointment to go try it out and was really pleased by the personal service when I went in. The bike is fabulous, so have placed an order and can't wait to get my hands on that bike. read more

I'm from Houston, and I came into this store while visiting Austin. The staff are so friendly and amazing! Super helpful and very outgoing. The bikes are beyond awesome! I would definitely buy one if I lived in Austin, especially because of the $300 rebate from Austin Energy. Such a great addition to the cool vibes of Austin. Mishka knows everything about all the bikes and is super cool. Love the dogs in the store too! I made 4 new best friends in Austin today! read more

Mike is great! Good listener and really helpful, professional and runs an amazing shop! Would definitely recommend for anyone in the market. read more

I'm thrilled with my new City Bike purchase. I took it camping this weekend and my grandsons loved it too. This is just what I needed to get me outside and riding again; even in my hilly neighborhood. Getting plenty of exercise, but the added boost when I just can't make it up the slope. Thanks guys! read more

Stopped in here last week because of an issue with my single-speed bike while I was out riding. Everyone was super friendly and they took it to the back and fixed it for no charge. Awesome service and great store! Thanks! read more

Not a quality build, not recommended to anyone who is looking to use it for long term.