I have to review this place, in light of the last reviewer. I can understand the frustration of not…read morebeing helped by the people on the showroom floor. I have had more luck making an appointment with them when I visit. This company made my first chair 22 years ago and I'm just now, considering purchasing another one. The chair is in fine working condition, but my friend's cat used it as a scratching post when it was in my apartment a while back. The vinyl has a few little holes in it and it doesn't look so nice anymore. Here's the skinny--they are an AMERICAN MANUFACTURING FACILITY. I take this very seriously when purchasing something this expensive. And yes, the AMERICAN PRODUCTS MADE ONSITE cost a bit more than the Chinese products that they also carry (to give people cheaper options). Since the quality is unmatched, I choose them over other companies, period. Once you are in their radar, the service is unmatched too. I'm a customer for life.

Stopped by Veeco to check out their selection of styling chairs. A loud bell rang when I walked…read morethrough the door, but the woman at the desk closest to the door simply ignored me until I walked closer to her to ask her a question. I walked around the showrooms and it was a good 15 minutes or so until someone actually came up to me to see if I needed any assistance. It was an older gentleman and though he did take a few minutes to show me some chairs, he wasn't the friendliest nor did he seem genuinely interested in helping me. Overall the showrooms are rather drab and the products fairly pricey. They do have a sale section in the backroom where you might be lucky in finding more affordable salon equipment. And one other downside to this place is that it's only open on weekdays and only until 5 pm - making it a bit more challenging for someone who has a 9-5 job.

The prices were honestly so reasonable-- highly recommend for well priced and cute couches (and big…read morecomfy chairs :)). The delivery went so smooth (they were actually early!). Super easy and nice people! 10/10 recommend!!

Extremely disappointed and furious with our service here. Ken seemed like a nice guy, promising…read morethat our couch would be ready for us 4 days from purchase. We sold our current couch in preparation for installation of the new one. Then to find out from him (the day that the couch should've been ready) that our couch delivery was delayed and it would take 2 more weeks??!!?! Fast forward to today - we were notified that the couch finally could be delivered but only within a 2 hour time period. I stayed up after working a night shift and waited for the delivery man to bring in the couch just to figure out the WRONG COUCH was ordered. They then asked if we wanted to keep it?? We did not accept the couch and were denied a refund. Absolutely do NOT purchase from here.

Would leave no star if we could. Urban Billy sells cheaply made products that break. We bought a…read moreking bed for over $2K with the lights they have on their website. The lights are cheaper than anything you'd find in home depot, lowes, walmart, ikea, literally anywhere. The bed was two different colors. The wood was lightweight and felt like it was made in a high school shop class. It broke within two months of weekend use. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They are scam artists and lied to PayPal when we opened a transaction dispute saying we altered the bed. WE DID NOT!!!!!!!!!!! BUYER BEWARE.

I ordered my Queen headboard from Urban Billy (thru Etsy) and I am so happy I did! I placed the…read moreorder on 4/25 and received it on 6/22. A bit long-ish but it was worth the wait! The quality of this product from the wood to the stain (finish), quality and workmanship, down to the details of putting it together--well marked and instructed -- it was basically like a perfect puzzle! And it looked exactly like the photos! Customer service was awesome too. I messaged them about the color/finish before ordering it--the response was swift! I'm so glad I followed their recommendation on the color because it came out perfect! Don't we just love when that happens? I am one very happy customer and would not hesitate to buy from them again!

great selection of rugs and excellent cus service. Owner was patient and very helpful in helping me…read moremake a decisio.

our experience working with shams, the owner of rugistan, was fantastic. he was so helpful,…read moreeducational, and attentive, offering us thoughtful guidance on rug selection and interesting history and details about the artisanship and his extensive experience sourcing rugs. we went home with two beautiful handmade rugs for our home, very confident in our selections after much consideration assisted by shams. his pricing is very competitive and we were very happy to learn that compared to the way things work in traditional retail shops, the artisans who make the rugs sold in his shop get a larger cut of the final sale price! we will definitely be back.

My boyfriend and I fell in love with this place after stopping by during the Pilsen second Friday's…read moreart walk. Finally after getting a place of our own, we knew we had to get our dining table from here. The staff was super friendly, it's a family business and they take care of you like you're family. They have a neat contraption hosting some of their options that are available in store or they can do custom orders. We were lucky and fell in love with a cherry table in store! Delivery happened within first week of us moving in our new home and everything was great! Highly recommend supporting this business, they have all sorts of sizes to fit your needs. Parking is simple, spots available right out front.

OMG, where to begin...my husband found this place en route to Costco, stuck in traffic, happened to…read morelook to his right & voila. We'd been looking for the perfect dining table, having no luck, we thought maybe we can find a place to design our own table. Elko to the rescue! We stopped in the showroom, met Justine, she was super helpful in explaining all options, showed us the wood options in the cool, full-size retractable wood option display contraption & explained the process from start to finish. We selected our wood of choice, size, finishes, if we wanted the "river" or not, if we wanted oxidation & if so which degree, light or full. The fact they use only sustainable wood is a bonus too. Justine kept us informed throughout the entire process inclusive of sharing pictures with us of our finished product. The delivery team, Matt, Luke & Ben, were phenomenal! They practiced all covid protocols, was super careful & mindful not to damage the property or the table. They explained the care process, shared what not to do or what to do if what you shouldn't do happens, they were great! If looking for a unique piece of furniture for whatever room or purpose, I'd highly recommend Elko! My husband is already planning for his office desk!

Exceptional Long-Distance Design Experience…read more Confession: I've never set foot inside the Jesse Chicago Furniture showroom, but the level of service and attention I received from a distance of hundreds of miles away was truly outstanding. When I was moving from Tennessee, I decided to purchase everything in advance to reduce the stress of moving into a new city for my family. Xin Yang, Luciana Malo, and Corrie Fitzsimmons were incredible throughout the entire process--thoughtful, communicative, and deeply invested in getting every detail right. Coordinating a furniture purchase remotely isn't always easy, but this team made it happen. They offered expert guidance, responded to every question with care, and managed the logistics with precision. The result? Absolutely stunning. The pieces are beautiful, the layout works perfectly, and I couldn't be happier. Huge thanks to the team at Jesse Chicago for their talent and professionalism--I highly recommend working with them, whether you're local or shopping from afar!

Searching for good quality and well designed furniture led me 118 miles away to Jesse Furniture,…read moreChicago. Determined to see, feel and sit before purchasing that didn't happen. I fell in love with a chair (purchased two) new with no samples available yet. The sofa I liked online was also not one in their well furnished showroom. The success came from working with the guidance and vision of their excellent staff. They opened my mind to new ideas while also listening to what was important to me. White glove delivery experience was so exciting as it was also the big reveal. I am thrilled with all three pieces. Design, color and fit to the space and my heart's desire are perfect.

We absolutely LOVE the live edge bar top that Charlie made for us! Great to work with perfect…read moreresults!! Attaching photos

Highly recommend for wood project. We had a great experience with the Square Nail team and a…read morebeautiful table as a product. The owners are very kind and patient. They walked us through the different types of wood, cuts, level of sanding, staining, polishing, etc. as we are not educated in wood. They are very accommodating. They invited us to stop by whenever we had questions or wanted to check out the project. And answered our emails within 24 hours. Time: Week 1: put our name on the wait list Week 2: sent in specs, images of color preference, and leg design Week 8: received email to come in for consultation Week 9: stopped in to view table to decide on smoothness/darkness of color Week 10: delivery Price is reasonable, especially when you want dimensions or designs that are not easy to find in a regular furniture store. It was nice supporting a local business as well. Thanks again, Square Nail Chicago!

What an excellent experience!…read more Kevin was a tremendous in helping us with our washer/ dryer purchase. Efficient/ considerate and knowledgeable!! Cole s gets a five Star Plus!! Sherry & Michael Ziegler

The sales person was very knowledgeable of the products and explained everything very well helping…read moreus to make an informed decision. Buying new appliances is not a small expense these days. I really appreciated-all their help