I had a claim check for my daughter's dress quoting $110 but when I picked it up he tried to up charge me $200. I said it's bad business to change an already quoted price. He charged me $200, then gave me $30 cash. read more

Model Cleaners - The charge - Laundry Services Near Me - New Orleans, Louisiana

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Brought in a very expensive blanket and pillow case that needed special cleaning because of the material. They burned both items and told me they did not. I'm literally looking at the ruined material and he's telling me I'm wrong. If you want to get gaslit and have your stuff ruined, go there. read more

Been going to Jay and Frances for five years. Excellent service. Thoughtful and caring people. If they make a mistake, they will make up for if you talk with them. Or you can trash them on social media- I guess that's why social media exists. read more

I had a good experience for several years until a couple months ago. They ruined 4 of my husband's silk shirts by pressing them until stiff and shiny. You can even now see the inner embroidered tag has been pressed into the exteriors of the back of the shirts. Just unbelievable! See photo. Someone doesn't know what they are doing. Always check your stuff before leaving the store. read more

Model Cleaners - Laundry Services Near Me - New Orleans, Louisiana

I would not recommend this place to anyone and definitely don't pay upfront. I was told my clothes would be ready on a Friday but I did not pick them up until Saturday. When I arrived, I was told that my clothes were not ready. I told them I had to have the items because I was planning on wearing them to an event later that day. They asked me if I could wear something else because my clothes were not done. I told them No and asked for a refund and my clothes back. They told me they would not give me a refund but I could have my clothes back. This was my first and last time coming here. read more

Not open when lister open online. Tried to stop by after work and the open sign is lit but the door is locked and the whole place is dark inside. read more

I love this establishment . They are the kindest people. They do wonderful service and your clothes are always ready when they say!

Ruined three expensive Tommy Bahama silk shirts by staining them dry cleaning fluid. Got some of it out on the redo, but I'm now an ex-customer. read more

My neice was getting married and expecting my 90 year old mother to be there. Mom had not been enjoying life, so was looking for many reasons to not come. She broke her hip in Feb. wedding was in May. The dress she picked out in Feb, before the break, was pulled out and examined. The week before the wedding, a mysterious stain appeared. Model cleaners did not think the stain could be managed in that short a time, but they did, and mom had a great time at the wedding. They understood how much this meant to us. read more

Model Cleaners - Laundry Services Near Me - New Orleans, Louisiana

I brought my curtains to get dry cleaned. There were no holes in them. I hang them up and all the sheets and curtains have holes in them. I wasn't not warned that this may happen and I wasn't told that it happened. I return back to the cleaners and explain to them what happened and show them pictures. I was told this happens because they are sheer and old. I would have liked to be informed before so I could have made a decision or it would have been nice to be informed after it happened. I was not told they had holes and was charged over $300 to get the curtains dry cleaned. Now I have to buy new curtains and have lost the money I paid to have the curtains cleaned. read more

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Very disappointed. When I dropped the items off they gave me one price and when I picked them up the price went up by $10 as shown on my receipts. I did not get a at least a curtesy call to let me know they needed to charge more, there was no agreement for me to pay that much. Also the dress had loose threads everywhere after pickup. read more

Model Cleaners - Before and after receipts - Laundry Services Near Me - New Orleans, Louisiana

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Probably one of my favorite places to have my delicates and coat dry cleaned at. Prices were very reasonable as a t-shirt would be around 5.50 and a long coat would be around 12.50. They were able to remove the stain on my satin dress which is why I also highly recommend this place. read more

This business is a good solid drycleaning business. They will not (knock on wood!) lose your clothes or overpress things. I bring them dry cleaning every couple weeks, and I have had alterations and mending done occasionally as well. They use a computerized system to keep track of your items, rather than manually writing out the ticket number like some places. I think this is helpful in not losing things. The owners have rude and erratic mannerisms and I don't look forward to trips to the dry cleaners. I dropped off a pair of pants on a Wednesday and asked to pick them up on Friday (48 hours later). I was barked at and told "next time you bring them more sooner." I felt pressured, and so I acquiesced and agreed to pick them up Tuesday even though I think they could have had them cleaned by Friday. In these situations, I would prefer a gentle explanation with an apology of why they can't have them done by a certain date. I would also fully support an optional upcharge for next-day service. I think that would be a win-win for the people willing to pay for faster service and for the business. Please consider that. Another thing I thought was unprofessional is that the owner complained to me about credit card processing fees when I went to pick the pants up. I just think there is a level of good taste and decorum missing with these folks. On the other hand, they are a cheap drycleaner who won't lose your clothes. I probably wouldn't use this business if there were a comparable business in my neighborhood with nicer owners/staff members. On the other hand, it looks like they always have tons of clothes back there, so I doubt they are hurting for business. You won't regret using them from a quality standpoint, but you might be a little taken aback at the rude customer service. read more

I have used Model Cleaners for the past 3 years and they have always done a great job on the cleaning. They will expedite if you request it. The price is reasonable compared to other local dry cleaners. To their credit, they did an exceptional job this one time someone spilled a large purple drink in the French Quarter on a brand new Helmut Lang silk top. I was told the stain would not come out by another "fancier" cleaner & Model Cleaners was able to completely remove the stains! If it hadn't been a $400 shirt, I might guess they bought a new one to keep my business because their job was so flawless! read more

I had a great experience with this cleaner and will go to them in the future. Brought in about twelve shirts on the Wednesday before Good Friday. The woman at the counter explained that they wouldn't be able to have all of them done until Tuesday because of Easter. Sensing I was probably needing something nice to wear for Easter day, she offered to do a couple of my shirts and have them done by Friday. Picked up the shirts on Friday, no extra charge, and they came out nice. Picked up the other shirts on Tuesday and no problems at all. Paid by credit card without issue and was treated nicely the entire time. Will report back if anything changes. read more

wonderful service, very kind people,they went above and beyond to help me. My difficult dresses were cleaned in hours ( same-day service) and I'm sure he did this just for me. I recommend this dry cleaner to everyone read more

I used to go here all the time. It was super close to my house, and was open for half days on Saturdays. However, it typically takes ~6 days for them to turn around your dry-cleaning. I do drop off 3-4 pairs of dress pants at a time, but really nothing excessive. The last straw(s) for me were that on two separate occasions I had to return dresses that had stains/marks. They both looked as if they had been pressed, but not actually cleaned. When I returned the dresses, they re-cleaned them without complaint, but it still took several days. So if you still end up coming here because of the location, keep in mind that it could take a week or more to get your clothes! Also, expensive, but on par with most of the other uptown drycleaners ($6 for dress pants). You have to drive to Metairie for any reasonably priced dry-cleaners. read more

I've recently switched dry cleaners in the last year because this place is really close to my house. The service seems like a regular new orleans kind of place. By that I mean don't expect service like in nyc, SF or any other major metropolitan area and they tell you straight up that your clothes will take at least 4-5 days so you know what to expect. I moved here for a slower pace of life ( no more 80 hour work weeks) and this place kinda epitomizes how I feel about NOLA. Was it worth 4 stars? ..haven't had any problems and the owner turned me on to Korea House so he gets a little bump just for that. read more

This place is expensive and they do not always get the job done. I took in a dress and jacket and when I picked them up they still smelled like they had not been washed. When I brought them back to explain they did "clean" them again at no charge, but they still smell as if they've never been clean. There are much better much cheaper places in Metairie. read more

Consistent, reliable service. Great choice for the uptown area. Friendly people too.

This is the worst Dry Cleaners I have ever been to!! Horrible customer service! They ruined my shirt that was white when I brought it in and when I picked it up it was green! He told me it was the manufacturers fault for making the shirt and the cleaners were not responsible for the ruined shirt! What a joke! read more

I have used Model Cleaners for 2 years. I had one piece that was messed up in cleaning process. They were upfront about the situation and in trying to make it right. Very nice people. Will work with you if you are in need of a quicker turnaround time. Reliable. Great option for the uptown area! read more

Absolute incompetence all around Had a shirt button put back on I had to walk into the back because there was no one at the front despite my yelling Dude was taking a nap on a table in the back. On a Tuesday afternoon! The shirt he goes me back has the button SEWN ON THE WRONG PLACE! How high do you have to be to put a button two inches lower than the corresponding button hole!!?! They lost items before, ruined the buttons on another shirt, and now this They are just two blocks from my house so I keep giving them a chance but these idiots need to go out of business. DONT TRUST THEM WITH YOUR CLOTHES!! read more

Friendly service; clean, fresh smelling clothes; and a shop that feels like a long-standing New Orleans business -- love it.

I dropped off a Tuxedo Shirt that simply needed to lightly starched and pressed for a Carnival Ball I was attending on Sat Feb 15th. The ticket said to pick up your cleaning after 3pm. When I arrived to pick up my tuxedo shirt....imagine my reaction at discovering the place was closed. There was no signage to indicate why the early closure and the clerk NEVER INFORMED ME that they would be closed on Sat Feb 15th. Long story made short, missed the Carnival Ball and I WILL NEVER use this dry cleaners AGAIN! read more

I've never had a problem with a dry cleaner before until I went to this one. Whoever does the ironing, scorched an expensive blouse and ironed a pleated shirt all uneven and most of the pleats were backwards and most and few normal. Their reviews were terrible but I went because they were convenient to where I live. I had to throw the blouse out and the uneven pleated shirt just sits in my closet. I didn't even want to deal with them. Don't go! The bad reviews are true and the good are written by them I think, if any. read more

Sweet people. They do a fine job! I had a blazer with a stain on it that the man was just heartbroken he couldn't get out, but it was a stain that had been there for some time and dry cleaned by others to no avail! They are open when they say they are too! I recommend! They may not be miracle workers but they are honest. read more

If you're looking for a decent, reliable dry cleaner (and this can be a bit of a search in NOLA, I know), do not come here. Within my first few weeks in New Orleans, I started regularly bringing my clothes to Model Cleaners. The prices were higher than I'd experienced in other cities, but it was near my home, had convenient hours (open early!), and the man at the cashier was pleasant to speak to. Or so I thought... Two or three months into my regular use of Model Cleaners, I brought a dress in to be repaired. Part of the hem had come undone, and I wanted it stitched back up. Simple, right? Not so much. After receiving my dress and checking to make sure the hem had been fixed, I returned home to find out that they had also sewn the belt to the dress! It was impossible to even put the dress on with the belt attached, so I brought the dress back and explained the problem, expecting no issues. I didn't want money or a new dress, I just wanted them to take out the stitches so I could wear it again! And yet, when I spoke to the previously cheerful man at the counter, he suddenly turned suspicious. "Did you sew this yourself? Are you SURE you didn't do this?" Why on earth would I sew my belt to my dress? And isn't it clear from the fact that I have to bring in my dress for a simple hem repair that I have no sewing skills or supplies? After 20 minutes of repeatedly asking me if I had sewn the belt myself, the man finally took the dress and told me to return a week or two later. A week or two, just to take out some stitches! Nevertheless, I came back and fetched my dress once again, and the man mumbled something about finding the employee who had sewn the belt. No apology for acting as though I was some free-dry-cleaning-service-seeking deviant, no nothing. Needless to say, I have not returned. Bottom line: if you are able to bring your dry cleaning needs to a cheaper and more reliable establishment, do it. They exist, trust me. Check out the one in Place St. Charles in the CBD. read more

This place is overpriced and for no good reason. I've had several things "cleaned here but rarely do the spots come out. I had a down cover cleaned, but returned to me damp and moldy smelling by the time I took it out of its bag a few days later. Not returning. read more

One of the worst dry cleaning establishments I have ever been to. Expensive. Extremely slow. Horrible service. Literally argued with them about an alteration I asked to have done months ago. Came back worse than before and when I asked to have it fixed, I was told they weren't responsible and I was charged twice as much as the original amount to fix it. I'm not surprised they messed it up from the beginning because they barely speak English. You can't discuss anything with the owners. read more

My dry cleaning was completed on time as expected and looked good. Be sure to notice the beautiful vintage clock on the wall.

They messed up my pillowcases and said it wasn't their fault and made me pay for them, horrible customer service and ill never go back

The kindest, friendliest dry cleaner I've been to here in New Orleans. They recognize you immediately, and have your clothes ready.

This place ruined my dress. I stained a silk dress and brought it to the dry cleaners. When I got the dress back it had shrunk and now the material is SHORTER than the slip underneath. I can also tell there was shrinking because the seems now have wrinkles along the seams. read more