I came in about 8 months ago because of the good Yelp reviews. Good stores are hard to find! I was remodeling kitchen and bathroom. The store was busy and the owner stepped in and helped. I really like that because it shows the dedication and work ethic of the people who run it. The staff was awesome and very knowledgeable. The showroom is beautiful and large (apx 10,000 SF). They carry a large variety of porcelain tile, marble, travertine, hardwood, and countertop slabs. You will find what you are looking for here. I promise. Everything went well and all tiles were delivered on time with no issues or damages. My remodeling turned out great and everyone is complimenting me on my kitchen and bathroom. They are located right off the freeway so it's very easy to find them. They also provide complimentary design consultations and do in-house design consultation appointments and in store as well. These help if you need advice on design and what will look good together. I highly recommend them! read more

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I have purchased countertop slabs, tiles, and grout from here. The staff is helpful and courteous and very easy to work with even on the phone. I have worked with Nash mostly and he is extremely knowledgable and super helpful. Modello will be the first place I go to for any future tiling etc needs. read more

They recommended an installer who said we needed to buy an additional slab... turns out we did not. We blindly paid an extra $2300 for an additional slab, because we trusted them. After measuring the kitchen, we realized we didn't need an extra slab... and they didn't leave any remnant pieces So basically they just took our $2300... I would not use this company, ever. read more

Very knowledgeable and nice folks at Modello. As a first timer in remodeling I felt very taken care of. Nate and Russ were great. As were the ladies behind the counter. I'll be going to them for all future tile needs. read more

I had cabinets in place and last minute decided that we wanted to upgrade the countertop material. I sent out emails to a number of companies. Modello was quick to respond, take our plans and desired brand and style of quartz and come back with an estimate. After getting all the bids, they were in the middle of the pack, closer to the bottom. After we paid the deposit, they sent a couple of really nice gentlemen over who measured and did a template. On the way out of the door they said that it would take them about 10 days to get the counter ready. 10 days later, exactly they were back and installed the countertop. Their attention to detail was spectacular and they even cut grommet holes in the countertop, at my last minute request. I really enjoyed their reliability, and courteousness, in addition to the price and quality of work. read more

If you're anything like us, you've driven around looking for a good tile store...we searched high and low and found this place on Yelp. We walked in and were lucky enough to get helped by Carla. She was truly nothing short of amazing throughout this entire process. We were buying quite a bit of tile for two bathrooms and a kitchen backsplash, and she was so helpful and consultative - we were newbies to the tile world and she guided us every step of the way. I also had seen a tile I liked online, and she was able to order directly for me a well. She gave me a fair price and followed up with the vendor multiple times as it was originally backordered, and she knew it was time sensitive. She would even text me updates on her days off! And she always was there with a smile. Look no further - I fully recommend Carla & Modello!! read more

I was referred to Modello by our builders regarding tile, backsplash, and countertops. We met with Metin and he couldn't have been more helpful. He walked us thru several different combinations to find the one that was just right for us. During the installation our builder needed more backsplash to complete the job and Metin was great to rush the order thru for us. Everything turned out great and Metin has followed up with us several times about it. We will definitely use Modello for any other remodels we do. I highly recommend them! read more

Modello Tile & Stone - Kitchen & Bath Near Me - Pacheco, California

I recently purchased beautiful new tiles from Modello Tile for remodeling my fireplace. I worked with Andrew Nash. He was awesome. He was professional, incredibly helpful, kind, and very knowledgeable. He made my experience at Modello Tile a really good one. The next time I need to purchase tile, I will contact Andrew Nash for assistance. I trust his professionalism so much that I feel comfortable referring him to friends and family. Exceptional customer service is very rare these days. People who go above and beyond deserve to be acknowledged. I highly recommend working with him. read more

You must visit this tile store, not only because of their wonderful selection and displays, including Porcelanosa, but also because of the expertise of the staff in design advice. They are helpful and knowledgeable about the different types of tiles for your particular project, they are also competitive in price. Lily Novoa had the patience of a saint, in helping me through my varying design ideas, and Martin, the owner, couldn't have been more helpful when the final order was submitted! read more

My fiancé and I came into the store looking for flooring for the new home we just bought. They had a pretty good selection from tile to hardwood and backsplash. However their customer service could use a major upgrade. We walked in and no one acknowledges us. Eventually this older woman walks up to us and begins to greet us but the whole time she has her iPhone in her face and is texting someone. Not once did she look us in the face. And no one helped us out after that. There was also no pricing on any of the selections. read more

Modello Tile & Stone - Kitchen & Bath Near Me - Pacheco, California

We worked with Andrew so helpful, never pushy, explaining everything to me. Very knowledgeable. We ordered tile from Italy for our pool. We couldn't be happier with the result! read more

Modello Tile & Stone - Kitchen & Bath Near Me - Pacheco, California

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I never write reviews, however, I felt compelled to give incredible customer service credit when it is well deserved. Alysia was amazing, and is the only reason we made our purchase at Modello. Thanks to her I will be returning to Modello for any future purchases. I highly recommend you find her for your next project. My wife and I had been looking for solid stone slabs for our kitchen countertops for months. Most establishments either did not have what we were looking for or were way over priced. Alysia heard our concern and directed us to a supplier that had enormous selection, and reasonable price range. She connected us with a fabricator and my wife is extremely happy, and we were on budget thanks to her(so I am happy)! read more

Amazing customer service and selection at reasonable prices. So far I am a 4x repeat customer and plan to be back for my next project - thank you Modello Tile and Stone!!! read more

I am a DIY homeowner who visited a half dozen other tile stores in the east bay. Modello was by far the most welcoming and willing to have a conversation. I worked primarily with Metin, who provided phenomenal advice, communication, and top-notch support. The quality of their materials are absolutely trustworthy and prices are very fair. My bathroom turned out great. I wouldn't send anyone anywhere other than Modello if you live in the bay area. read more

Thank you! Russ and Staff at Modello Tile & Stone! I love my new tile!

Please run from this place. I do not suggest using them. I came in with exact measurements of my Medium size bathroom And I sat down with the gentleman there and he did all the calculations for me. I get home and install all of my tile and I have over 2 1/2 boxes of floor tile left over and 2 1/2 boxes of wall tile left over. So I called him and asked him to return and they say no return it's not stock item. Well why the hell did you overestimate my bathroom by so much each one of these boxes holds six pieces 12 x 24. This is the kind of dirty crap I hate with business, I knew I should've figured this floor out myself and I'm sure the guy direct me to the most expensive towels also , . I also bought the rock for my bathroom floor and one panel going up the middle which he figured out if he gave me like 13 ft.² too much I don't understand this place is a rip off read more

Wonderful experience from beginning to end! We remodeled two bathrooms. The entire team (especially Russ), was very professional and easy to work with. We couldn't be happier with our new bathrooms. They were very patient in helping with our many visits going back and forth on deciding which tiles, counters, flooring, etc. We will definitely be using Modello for our kitchen remodel next. Keep up the great work! We love our new bathrooms! read more

I walked into Modello Tile for the first time about a month ago or so. There was so much to choose from that I was a bit overwhelmed. I had no idea they had such a large selection. Leah came to my rescue and worked with me on my bathroom remodel project. She has been very patient with me as I didn't know exactly what I wanted. She allowed me to roam the store and come up with ideas and before I knew it, we were both on the same page. Leah is very knowledgeable of the products and a lot of fun to work with. I highly recommend Modello Tile for your remodel projects. They have a large selection to choose from no matter if it's one room or your entire home. read more

Is there a way to give 6 stars? This place is awesome. Tons of selection, great prices, and most of all D'Marie! We went in here looking for tile, and she was amazing. She basically designed our whole house-- two bathrooms, a kitchen, and a fireplace. I told her an idea of what I was looking for and she honed in on it, and made it better. D'Marie has tons of design experience, and for those that "kinda" know what they want, she is perfect! Not pushy but informative and helpful. We've been to other tile stores, and this place is hands down the best! read more

Our go-to place for tiles, stones. We renovate homes about once a year and this is the only shop I go to for all the name-brand tiles. Finishes are important in selling homes to discreet buyers in the Bay Area so having good designers at Modello that helps with choosing the latest trends takes alot of the work away from us. Their showroom has lots of choices but even if they don't have it in the store, they can get most brands. read more

Love this place and the experts that work there. These people know their stuff and stand behind their products. Bought some super cool tile from WOW tiles that they sell, love it. Our kitchen backsplash looks amazing and they also recommended an awesome installer that did a great job. Thanks to all that work there. Great service, super knowledgeable, great selection, awesome quality. read more

I found Modello Tile by looking at Yelp and seeing so many positive reviews for Leah both here and at Coliseum Tile in San Ramon. When I visited Modello, looking for tile for four bathrooms, a laundry room and kitchen backsplash, she was hugely helpful. Everyone in the store has been gracious and helpful during my many visits. The tile selection is great. They also have quartz countertops and engineered hardwood flooring. Leah was instrumental in helping me narrow down my choices so I didn't spend hours and hours dithering. She has a great eye for color, pattern and texture, and she listened closely to what I wanted. With her help, I was able to coordinate these six areas so they all look like they belong in the same house, while still making each one special in some way--and all this without spending more than my budget could bear. My bathrooms are being installed now, and so far, I'm very pleased with our selections. Leah made the whole process much easier than I expected it to be. It was actually fun! Frank was also helpful in sorting through grout colors, and really, all the employees have been warm and willing to step in, even if it was just to help haul samples back and forth from the car. These folks know tile, and they're great to work with. Don't be shy about making appointments. You'll get undivided attention with no waiting if you call ahead. read more

Most of our friends have SPC floorings for their houses and we love the idea of no chemicals and waterproof wood look floors for our house as we have dogs and kids. Normally we have friends who asked us if they can take their dogs over, and we can't say no, so SPC floorings is the way for us for easy maintenance. Like every customers, we shop around to see the variety of spc floorings out there. After shopping at 7-8 stores, we saw that Modello Tile & Stone carries the highest density SPC floorings in the Bay Area at 2,100 psi. We also noticed that many stores don't have their SPC floorings' density listed anywhere and their sale people don't know it as well. To my understand, the higher the spc floorings density, the more durable it is as it's well made with good materials. I saw some stores are carrying 1,500, 1,800, 2000 density and their pricing are much higher than what Metin at Medollo Tile gave us for the Medieval Floors 8mm thickness and 2100 density. We ended up purchasing the Troyes color from this brand (pic below). It looks exactly like hardwood floors, but the easy maintenance style. We love Metin as he is super easy to talk to and easy to negotiate a deal with. read more

Modello Tile & Stone - Troyes color by Medieval Floors - Kitchen & Bath Near Me - Pacheco, California

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My mother-in-law found this place and we were impressed with their selection. These two stars were for their selection only. Their follow through and customer service were horrible. We were being 'helped' by Raquel and she gave us the impression that she is not experienced. When the cabinet were ready to be delivered, we were told that someone will call us to arrange for a delivery. Well, delivery guy showed up with no call ahead AND no help or at the very least, a dolly for unloading/Transporting our cabinet. We had to ask a neighbor to help with the unloading. (Russ said it's the shipper's fault.. no apologies there!) Then we had to place another order for tiles due to bad calculation, which resulted in more time lost. (According to Modello, it's our fault for giving them the wrong measurement). Then the counter fabricator showed us a draft with the wrong instruction! (At this point, I do not wish to call Modello again because I'm pretty sure they will point fingers at someone else). It seems to me that Modello is more interested in wanting our money quickly and not our repeat business with the way they handled our complaints. Raquel seems clueless and Russ is just plain rude! If you have to use Modello, just be sure you are 'on top of things' coz they aren't! And go during weekdays. read more

Great service from Leah and Frank! Great products! Prompt service and delivery! Just sold a flip that was beautified by Modello Tile! read more

I would honestly give this store 7 out of 5 stars. I feel like in the last couple of years, great customer service is a thing of the past. Not here, the whole team has been an absolute pleasure to work with. Lucy and Russ are superstars and have a lot of pride in what they do. They always follow through on what they say they're going to do an go out of their way to find the product that we're looking in the fastest possible way. They're a great local business and I'd highly recommend them for any stone or tile project that you're working on. read more

This is a wonderful showroom- as an Interior Designer -I am most impressed with the efficiency of the staff - they are all knowledgeable and having the owner there as a hands on participant is exceptional. Love their range of products & they always have such a positive attitude. Terrific place - highly rec. them. PWInterior Designs read more

They want to sell you tile and accessories, but have a limited interest in customer service or returning unused product in the original packaging. read more

What an amazing experience at Modello ! From the moment I walked in and met Metin, to my final transaction with Lily a few months later, I knew I was in good hands and I was working with people who really cared about the customer and the customers experience dealing with what can be a very overwhelming process. Lily has the patience of a saint and was very communicative during the entire design and buying process. A bathroom remodel happens later this year and I will definitely be using Lily and the folks at Modello again. read more

First class operation. Their employees really care about their customers and meeting their projects' needs. I've had projects with tight schedules and Modello really tries to get the tiles in on time. Good communication and never try to make extra bucks from you. They're professionals and know how to work with professionals or homeowners selecting tiles and stones for the first time. read more

We recently finished an addition with 2 new bathrooms and remodeled our kitchen, so I have visited dozens of tile, flooring, and cabinet places in the East Bay. But the one I keep going back to is Modello. I've had a great experience with Modello, finding a lot of selection, good prices, and knowledgeable staff. Starting with great service and help from Metin for our bathroom tile and trim, onto Raquel with cabinets, and to Russ and Lily for kitchen backsplash, everyone has been great, helpful, and professional. When problems have arisen with suppliers, they have stepped in to figure it out. I highly recommend Modello! read more

We are so happy with how our bathroom remodel turned out and much of that is due to the help of Lily and Carla at Modello Tile! They were so patient and helpful in assisting us pick out the right products and design coordination! We ended up buying the counter top, cabinets, accent tile, flooring, etc from them. We are so glad we found this place! Lots of options to choose from and all high quality. Their eye for what works together was very helpful in pulling together the final project look. We are so thankful for all of their help along the way! Thanks to Metin for such a high quality shop! read more

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I have mixed feelings about Modello after shopping there a number of times over the past month or so. The prices are a bit better than some other places. They have a fair amount of tile/stone on display but it's hard to make choices for things like accent tile since they're displayed ineffectively and the staff doesn't seem to know their stock very well (or maybe it's so disorganized they really can't be helpful). I did end up buying most of my tile here because of my budget, but I had to go elsewhere (namely European TIle & Marble) to figure out what I actually wanted to get. If I had a bit more money, I'd skip this place and head straight for ET&M! Addendum 11/20 - had to call back today because they didn't call last week (as they said they would) to confirm availability of the tile I purchased. Found out tile isn't available for 6 weeks and they said it would cost around $400 freight to get it sooner. It seemed like they didn't even check until I called today - wish I'd known sooner!! Not happy about lack of follow through and customer service :( Went back to ET&M and they can get the tile here for $220 freight within 2 weeks, thank goodness. Should have just used them to begin with! read more

I have been working with Carla for several weeks now and she is amazing! If you tell her what your vision is, she will help you find it in the store and also will make suggestions that maybe you had not thought of. She is responsive by email and very wonderful to work with. Thank you Carla!! read more

Modello Tile and Stone is a wonderful place to find what you will need to complete your project. I am currently remodeling my bathroom and I knew that finding the right tile would be a big decision and I needed a lot of help. Prior to my visit I called ahead and made an appointment with Metin. He is the owner of the store and he is absolutely wonderful to work with. Metin is a tile and stone guru and he is very dedicated to his customers and staff. This is a very busy place so having an appointment is definitely recommended. I would give Modello Tile and Stone 5,000 stars if I could!!!!!!! read more

Modello is an excellent option for any homeowner or contractor looking for help on their next project. Natural stone or ceramic tile, quartz or granite, pre-fab or slab, they have it all! Metin (owner) and his staff are committed to exceptional customer service, and Badger Construction is happy to say we have completed many successful projects with their help. Whether you know exactly what you want, or need design help, Modello will get you what you need, with great service and pricing. read more

Modello has fantastic quality, variety, service and price. They really do it all. We needed tile and and counter tops for a bath and laundry remodel project. We were able to work directly with the owner of Modello, Metin. Metin and his staff are very knowledgeable, and can help with design ideas, as well. We were looking for some very specific type of products, Metin was able to get us exactly what we were looking for, and the quality is outstanding. Not to mention, all orders came in earlier than expected. Communication was fantastic throughout the process. I can't say enough good things about our experience (having worked with other tile places for other projects in the past, the difference is truly amazing!). I'm glad we found Modello, and we'll be coming back for future projects. I recommend them highly! read more

Such a great service. Fast and efficient. Lea is so personable and friendly. She was very patient and informative while we took our time searching for many different tiles. She has good taste and gave us a lot of advice on decoration along with useful technical information about the styles and the make of the tiles. She was quick to give us the price estimate and the shipping cost. Everything arrived on time and our living room looks fantastic. We look forward to doing more business with them when more house updating projects come up. It was a fun experience. I highly recommend them. read more

Modello Tile company is amazing because of their great products selections, great price, fast delivery on product and customer service. I went in looking for some very unique tiles for a bathroom project and found some many different product under one roof was shocking. I received some much help from a outstanding designer named Lea. She is very talented artist with so much knowledge on the products in the store and so patience with us. Amazing store . PH read more

We did a complete remodel of out kitchen and looks fabulous! Raquel was so easy to work with. She was always available to put the time in when I needed her help with the minor details. With a big project there is always little adjustments that need to be made and Raquel/Modello were fabulous at helping us make sure everything was taken care of! I would highly recommend them! read more