We moved my mother to the Memory Care unit here six months ago, when she could no longer function…read morein Assisted Living. Her dementia increased by leaps and bounds during the short period when she was here. She was, by turns, angry, anxious, hallucinatory, and overwhelmingly sad. She cannot have been easy to deal with, and yet the staff here was, to a person, kind, gentle, and caring. Their serenity and the love the bestowed on my mother was staggering to watch. This is not a job with great remuneration, and it must be enormously challenging, and yet every person was so committed and so present. When my mother passed away, the staff was equally kind to my brother and me. This was true of the top administrators, the activity directors, the custodians, and the caregivers themselves. One couldn't have asked for more, and I'd recommend this place in a heartbeat.

From the owner: At Sunrise of Bethesda, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

My wife and I have a close friend who is a resident at the Bartholomew House. I have called…read moreseveral times to speak with him and each time I have failed to be allowed to speak with him. The executive director even refused to give him a message. I am unable to understand why this facility doesn't assist us to keep in contact with our friend. The executive director advised us that we would need to speak to our friend's power of attorney but he refused to tell who it is.

DONT BUT ANYTHING FROM THIS PLACE. ITS A SCAM!! STOLE MY MONEY! Worst experience I've ever had…read more Bought 1 hat. It's been 2 months. Getting the run around. Asked for another hat to be sent . They lied. Said they sent a new one.. they didn't. Asked for a tracking number and got the runaround. After 3 more weeks. I asked for a refund. No response. Had to call my CC to try to get my money back. This company is a scam. Small hole in the wall place stealing peoples money. I'm going to the BBB next!

Lovely location and new bright building but insufficient staff even considering that they aren't…read moreyet full, e.g., no help setting up TV/computer, only one handyman to hang mirrors, paint, fix doors that don't close properly.

Listen carefully - be aware that they can raise the monthly price at their discretion. This is…read morecouched in terms of "safety" for the resident so you have no choice. I was caught up with the fun and enthusiastic employees and I didn't listen carefully and it cost me. Don't think with your emotions; this is a business and they want to make money. My husband, who has Parkinson's disease, said that the service was invasive when he didn't need it and non-existent otherwise. For example, when they were late with his medication, he pressed the 'panic' button to alert them. No one showed up, so he called me and I brought his medication. When I would try and explain to the health care workers that timing of medications is crucial for Parkinson's patients, they acted defensive and gave excuses such as, "I have to follow the list on the computer" or "it's not in the system that way." There is much inane bureaucracy and little communication between departments. The housekeeping is like a hotel, a lot of waste and not much sense. The management say and promise a lot but our experience was that they did not follow through on anything that they said or promised. Be sure to have your lawyer look the contract over before you sign.

Quality care and longevity of principals. This makes a tremendous difference. Lowest executive…read moreturnover in the industry.

I recently had the opportunity to place a client in one of the Meridian senior living properties. I…read moream having difficulty getting paid, and it is absolutely impossible to reach anyone at the corporate office. I have called multiple times, and just this morning went through every single prompt, one through eight, and four of them the voicemail was full. One of them stated "I no longer work at Meridian senior living, you'll have to call someone else", and I never connected with a live person. I've tried multiple times to resolve this on the community level, and I'm getting nothing but excuses and the runaround. Perhaps someone in the company will see this review and it will prompt them to connect with me.

There is no place better for your loved one with dementia than Artis. My mother was absolutely so…read morechallenging to manage once she got dementia and needed care and she was very difficult because she was contrary and didn't want any help or anyone to come near her. She became suspicious and distrustful of everybody. She stopped eating and taking care of herself in every way imaginable. I tried two other homes in less than a year prior to Artis and they were terrible at dealing with memory care and were impatient and easily annoyed with my mom and would complain about her to me. She was not properly cared for and received multiple injuries in these other places due to lack of care and attention. She was left alone at times when she should not have been and sustained so many fractures as a result of not being believed by the Nurses that she needed help when she would call out for help. It was really heartbreaking. Artis is the complete opposite! Artis serves and cares with so much attention to detail and patience and smiles and gentle redirection instead of not knowing how to deal with a "no" from her. Now I don't have to worry about her getting the medication she's supposed to get when she supposed to get it and I don't have to worry about her eating when she's supposed to eat and being hydrated and being attended to and made to feel valued and important instead of being dismissed. This place becomes home and you can breathe a sigh of relief and calm once your loved one is here. Special shout out to Lheo who is like a super hero and the only person in history to win my mom over and get her to feel safe and listen! Now she loves everybody there thanks to Lheo. This is not just a job to the Arts staff. They genuinely want their residents to be stimulated and feel at home and included. Loneliness does NOT exist here! So grateful to everybody there.

Placing my mom was a decision that came with so much emotion, guilt, and fear, but Artis changed…read morethat for us in ways I can hardly put into words. From the beginning, they wrapped both my mother and our family in warmth, compassion, and understanding. There is something deeply special about this community. It feels less like a facility and more like a place where people are truly known and cherished. My mom is greeted with kindness, engaged with purpose, and cared for with such gentleness that it brings tears to my eyes even now. Artis gave us more than care, they gave us comfort, reassurance, and the beautiful gift of seeing my mom smile again.

My mother is in the Memory unit at Kensington Park. She's getting very good care, around the clock…read more She likes the food a lot - much more than what her in-home caregivers used to prepare. There are musical performances and other cultural and healthful activities. It's difficult for anyone to adjust to a new environment, and even more so for an elderly person with dementia. The Kensington Park staff do their best to welcome and acclimate new residents - which, with the added problem of Covid, is a challenge. They are kind and attentive, dealing with irritability and other behaviors with grace and patience. The management is very open to communication from family members and every issue is addressed. Visits from family members are easily scheduled. It's a good place.

The supervisor, Christine (I believe) is in the wrong line of work. I went to visit a lady I cared…read morefor for almost 2 years and was told evening visiting was canceled. This was a direct lie to my face. Subsequently, I spoke to my friends' daughter who told me "since her mother broke her arm, she was not participating in activities, and was too tired from too many visitors. The supervisor's recommendation was no visitors other than once a week from each daughter, as per my friend. My friend is 97 yeaars old. The elderly NEED verbal stimulation, not isolation. My friend, the elderly lady, does not like this place and has expressed it in no uncertain terms. My experience with ideas like this ends in the life of the elderly person in less than 8 weeks. My friend (the daughter) has placed her mother in a prison because caing for her mother is an inconvenience.

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

They are the best! I called at 9pm and had someone scheduled for 12 hours later. Super responsive…read moreand able to meet the needs of elder care in a really helpful and supportive way. So grateful for the great service and support!

I don't recommend Five Star Chevy Chase. It's clearly gone downhill since the reviews here were…read moreposted. Management is unresponsive to resident needs. Meals are not nutritious, too many carbs & too low protein, nor are they flavorful. My mother has lost weight in the three years she's been a resident because she won't eat what's served. During the COVID pandemic, Five Star has made money by not providing what residents are paying big bucks for. The socially distanced activities are poor. They should be ashamed offering hallway bingo, hallway mixers & a rolling library cart for months! And, these boring, unimaginative & unstimulating activities are provided on alternative floors. Residents go for weeks with nothing. They're also saving money by scaling back the menu & having residents preorder. Much less waste, no serving staff, etc. Attempts to improve conditions have fell on deaf ears. To add insult to injury, Five Star has declined an offer for FREE on-site COVID testing of residents provided by Montgomery County. No reason was given.

This is my review from 1/7/11, when it was under different ownership and had a different name:…read more I just moved my mother into the Classic Residence a few days ago. It is absolutely a fantastic place in every way: the staff (*terrific*, numerous, always available, extremely patient & accommodating), the food (really delicious & varied), the programs (*300* activities per month), the interior (gorgeous & soothing), the physical setting (lovely & wooded, yet very convenient) and the general overall ambiance. The rental cost is undeniably very pricey in order to pay for all of the aforementioned, but we're very relieved that my mother can manage to afford such a pleasant situation at this stage of life.