My son is a resident of this apartment complex. He has been a resident for over two years and says…read morehe really likes the apartment unit he is in. His apartment is spacious, has high ceilings and a wall of large windows that provide natural light during the daytime. The unit is equipped with a washer and dryer, built in entryway cabinets with a hall tree, and a wine fridge. The secondary bedroom has a large walk in closet and the bathroom has plenty of storage space. The kitchen has ample cabinetry and counter space for meal prep. The unit also has wood like flooring and stainless steel appliances. The master bedroom is roomy and has dual sinks and a large walk in shower. Waterford has many amenities such as two pools, two gyms, two game rooms, two meditation rooms, and two lounge areas equipped with coffee/hot chocolate machines. They have various monthly events such as breakfast tacos, bagels for brunch, and pool parties to name a few. The leasing agents are very attentive and any items that are broken are promptly repaired. Barbara is the leasing agent he has the most contact with and he says she is amazing at setting up events for the residents. In addition, he said having the Frisco Fresh Market close and open on Saturdays and Sundays is very convenient for him to visit for groceries and the like. He enjoys being close to downtown Frisco to be able to participate in the different events hosted at the soccer stadium and in Frisco Square. I wrote this review based on his experience with Waterford and the brief encounters I have had with the staff when I visit him. Overall he says he enjoys living there because of all of the events and activities. He higher recommends Waterford for individuals looking for a luxury apartment with awesome amenities and ambiance and one that is close to coffee shops, sporting venues, shopping and restaurants.

Went to visit the property in April. My wife and I loved everything about the property and had…read moretoured multiple apartments prior to touring Waterford. Let me just say this, none of the other properties we visited had anything on this property. No competition at all. We signed our lease a day after touring with Barbara. We were skeptical just like many other people are I'm sure when looking for a new place to live. But Barbara was amazing, there are plenty of reviews talking about how great she is. She exceeded all of our expectations and was the most personable person ever. She made us feel so much more comfortable; especially considering the fact that my wife and I are new to Texas in general. Thank you Barbara! 10/10 would recommend considering Waterford to be your next home and would recommend touring with Barbara.

Jen is AMAZING! So patient, kind, and A+ hospitality. Loved touring the building. Thank you, Jen!read more

Janie the former fill in manager when a staffing change was desperately needed and was made, was…read moreexcellent filling in, other than that, staff encounters are hard to get what you need although they all have pleasant and smiling for the most part --dispositions. One star shines: Jen is the very best and always has a moment and a smile and helping hand -- it's amazing she isn't in upper management, this is true talent! Once previous manager left it's been so much better but Janie who was filling in is no longer here and we will see how the third manager in one year does. Elevators consistently breakdown and some have been down for a few days. Air conditioning has always cooled the hallways and they now offer fresh hot Texas air which has increased heat and stiff air in hallways and elevators - fun for a luxury high rise living experience! Lack of staff means 20 minute waits for services like shuttle to and from legacy west. Doorman service is almost non existent since he is also needed to park cars, let guests up elevators, open storage, or run a task. Appliances for a luxury high rise include no gas cooktops, radiant cooktops, oldest side by side refrigerators, some refrigerators have bottom freezer but you need to rent a unit that already has it, which means --pay extra. Overhead lighting is outdated ugly light or a puck light. Need a close by parking space? Pay extra. Need to rent a conference room that "comes with the Amenities?" Pay extra. Need an extra fob for the elevator? Pay $100 extra. Need a working garage door opener replaced? You guessed it. $100. Need the maintenance staff to not enter unless given permission? Some residents report they have knocked then entered so fast, while they're dressing, or without authorizing to enter. Want to enjoy the pool on summer nights? Hope you're okay sharing it with cockroaches all over. Promised a deal when leasing only to find it changed and not receive the benefits that you were offered as a part is lease signing? Yep, you can find that here too. Overall the residents are nice and friendly but there is a high rise living vibe of a mix of residents anywhere you live, although the majority want to be friendly. Great pool as long as they're meeting Planos building code it's open. Great spa. Concierge night staff are incredible - however a rotating staff seems to be the result of ineffective leadership unable to retain good quality staff. There are some exceptional people. Need help getting leasing staff to comply with promises made or normal things you need? Upper management has recently taken a closed door, hands off approach. Need a new shower and appliances just keep asking and over time you might get it. Shuttle to legacy west? One shuttle on its last leg with no doors for windy days works and goes back and forth. Units are compact and pricy, dog park is nice when maintained clean. Resident events are typically a Friday early night for an hour sometimes two. A few events here and there in between. Most staff really try but many seem to have a hands are tied approach.

We want to show our appreciation for the whole maintenance team, Daniel, Jorge and Brandon. They…read moreare the kind of people who will go beyond and follow through until a problem is solved, and solved quickly. A very special thanks to Jorge, whom we've had most contact since we got here.

Birds on the roof are inevitable, but they have now nested directly above the ceiling. They can be…read moreheard flopping around, cooing, and scratching all through the day, but especially in the early mornings making sleeping in unbearable. They have now moved into the walls making the time in my living space less peaceful. I've been told there's nothing they can do to fix the issue. They want to relocate me to another apartment, but my neighbors experience the same bird-play sounds in their apartments as well, so moving is just a band aide on the issue at hand. There is an infestation. Removal is imperative as pigeons can contract and carry many diseases and parasites that upper management is ignoring. Bird removal is pricey, but it needs to be done. It's only gotten worse this year. It's now a potential health risk for some residents. Can we please work to rectify this?

This is a lovely small and quiet community My child and I…read morehave thrived here and she can walk to and from school. Lovely families and nice people.

Moved on 7/31 and so far very happy with the apartment and property. The location is great and…read moreprovides easy access to shopping and restaurants on Preston Rd, driving access to Dallas North and Sam Rayburn Tollways and the surrounding parks, trails and neighborhood in Chapel Creek are beautiful. For future residents, be warned that the apartment complex has no elevators whatsoever..so moving into a new unit on the 2nd or 3rd floor can be long and stressful! I ended up paying almost double for my movers since it took them so long to transport all of my boxes and furniture! Also for anyone with older or disabled family members, the lack of an elevator should be a big factor in your decision to move here. I would recommend asking a lot of questions before you move in...I was unhappy to find out that the apartment had no coat closet, even though the floor plan online looked like it did. I was never shown a real floorplan, only online images and never confirmed this information with the leasing specialist.

Jacqueline & Tim were accommodating, flexible, and informative throughout each and every tour,…read moreconversation, and application question. While the location & building are lovely, having both as the 'go-to' organizers of operations was vital in my decision to move from CA to this location. Both were helpful and kind... but not because it was their job, but instead, you could tell it was simply their true character. Both deserve raises, promotions, and kudos from management. And I say that as a future tenant who submitted their application today.

Excellent place to live. Property management is amazing and quick to respond to all your needs…read more Maintenance is on it! Very family friendly and convenient place to live. They always have a fun event happening in the community. Definitely recommend this as a wonderful place to call home.

I've had the pleasure of calling this place home for the past 3 years, and I couldn't be happier!…read moreIt's the perfect spot --my kids absolutely adore having Windhaven Park right across the street and have made lifelong friends here. The sense of community is truly special. The office and maintenance teams are nothing short of AMAZING. The staff is always welcoming, friendly, and genuinely ready to help with anything. A special shout-out to Shaun for his fantastic communication skills--he always keeps us in the loop and is a pleasure to work with. And even though Lauren is new, I have no doubt she's going to be an incredible asset to the team. I also want to give a big thanks to Bertha for consistently keeping our grounds in pristine condition. The property always looks beautiful, and it's clear she takes a lot of pride in her work. If you're considering moving here, don't hesitate--this place is truly one of a kind, and I promise you won't regret it!

Great open space and trails all over for running or biking, so it's easy to get outside and move…read more The park across the intersection is huge too, with plenty of space for dogs or just to relax outdoors. Maintenance and office are nicely quick and responsive, always great to see them taking active care of the community! It's a prime location, my favorite complex and I've lived all over dfw. Will be signing 2nd renewal when time comes. Highly recommend checking it out they might have something perfect for you if you're lucky!

We moved here from another state and the staff here were amazing. They helped us through all the…read morepaperwork. Our daughter lives in a sister property and she took pictures of the property and was very pleased with all the amenities, pool, gym, pool room, TV room, game room, etc. Th property is beautiful and the apartments have a lot of amenities too. We love the Frisco Square area with all the restaurants, bars, library, Cinamark, Frisco museums, soccer field! Just to name a few. We love it here and highly recommend the Remy apartments!

Worst Network Connectivity in these apartments, if you work remotely, this isn't a place to call…read morehome! Update: The network speed is better than before; they switched to a new provider. But, a light rain takes the network speed back to what it was before the update and the same worst experience. Additional Review Regarding Community Management and Leasing Team: The most inhumane people you could ever meet.

Do not live here. You pay an arm and a leg for rent and they won't fix anything for at least a…read moremonth after you submit it online. They are rude and only cater to H1 -B visa people. Totally un-American. I'm a disabled vet and they told me to wait my turn or move out. Totally a waste of money

I have just signed the lease last week. I chose the apartments because of the location and positive…read morereviews overall. I was moving long distance and hence needed a better idea of the community. I called their leasing office and happened to talk to Stephanie. She went out of her way to help me. She walked over to the available apartment and recorded a video for me, just so I can get a sense of the place. Before and during the move, there were several occasions where she was so much helpful. The whole apartment hunting from a couple thousand miles away became a very straightforward experience because of all the help I received from Stephanie. Landscape, people and apartments look pretty good - will know more once I live here for sometime and will try to update the review after a few months.