I contacted Sneath Appliance Services about a service call for my failing refrigerator. Nathan…read morecontacted me quickly to understand the symptoms and to explain his service rates. Nathan also understood that I was reluctant to spend money for a service visit/repair that could exponentially exceed the value of this 20+ year old refrigerator. As a result, he provided me with several troubleshooting tips that I performed to help narrow down the root cause of the issue. I was able to check these things the same evening and share updates with Nathan via text. Once again, he responded promptly (after hours), and determined that repairing this refrigerant leak was going to be expensive. I credit Nathan with saving me a lot of money to repair an old refrigerator and, at the very least, money saved for a service visit which would've resulted in the same answer. In conclusion, Nathan was polite, professional, and a great communicator. He didn't charge me for his remote troubleshooting or the pro-tips. I highly recommend Nathan at Sneath for servicing all your appliances.

From the owner: In-home major appliance repair service.read more

This company is the one I will definitely refer people to. The prices and installation costs were…read moreby far the best over any big box store. The customer service was excellent and friendly. We completed a sale over the phone and the salesperson made sure the over the range would definitely fit and was the right product. The installers came out when they were scheduled in a timely manner and called before they came. Once here, they were extremely efficient, friendly and so experienced in what they were doing, it was installed in a record amount of time. They were neat and left no mess behind. We can't say enough about this store and their installers. That level of service and care hasn't been seen by us for a very long time. We were very impressed with the entire transaction. This local business hasn't forgotten that they deal with people and their needs....not just net profits.

Bought a brand new refrigerator over $2500. When they delivered and installed it the doors were not…read morelined up with each other, nowhere close. I asked the installers to correct it and they said that's just the way it is we can't do nothing about it and left. I immediately called the store and was told the owner isn't there right now and he will have to address this. After 4 days they have not called me back yet. After they get their money they obviously don't care. I will never buy from them again and will never recommend them. Only giving one star because 0 isn't an option

Called US Appliance Services because my washer began making a horrible noise while agitating. On…read morethe phone, they were professional, courteous, and able to get the repair scheduled within a day. Aqib managed to get the needed part for my old GE washer & when the new part had slightly different specifications (making it harder to install), he was super patient and persistent until it worked. I was very impressed with his professionalism, fair pricing, excellent communication and customer service.

The service call came because my LG refrigerator was shutting off and showing an error code. I…read morehad to unplug and replug the refrigerator to reset to keep some semblance of cold inside. The technician answering the telephone was very pleasant. He gave me a choice of times. The initial time was later that same day I called! Another time was given in the event that the technician was unable to make the timeframe I first chose. The technician then later called to ask if he could come early!!! YES! He came out, explained thoroughly what the code mean and what he felt the issue was and fixed it immediately. He also explained another issue the code could mean but thought that it was only the fan issue and not a coolant issue. So he fixed it quickly and ensured I knew to call him should the issue reappear. I was very pleased with the honesty and integrity of the men in this company. They chose to do their business in honesty, not overcharging for service not necessary. Because I am an older woman, many companies seem to try to take advantage and overcharge. NOT THIS COMPANY!!! CALL THEM! I now have a fully functioning refrigerator that has been going strong. The whole cost was less than $100. The technician even gave me information on what to ask for at Home Depot/Lowes to fix the issue of re-hooking up the water line after the water line was moved during a downstairs complete remodel.

I called this company, 3 times this morning, with kindness and helpfulness each time. I was…read morereferred to this company by another and they told me to mention who referred me. Love the cooperation! Amber answered the first call, and she could not have been more helpful. She did her job of setting things up, and she also talked with me about the problem I was having. I called back a second time, telling her the problem had stopped and I didn't want to waste resources of a service person. She thanked me and gave me directions on something to try, something to avoid, and told me to call back to cancel if that worked. It did! I called back, and Christy (I may not have that correct, my apologies) helped me to cancel the appointment. Great customer service! If needed in the future, I will call again. Thank you!

Please do not use this service unless you have high end appliances because it will cost you around…read more400-500 to fix. I thought I had easy fixes at it was $450 for washer and $450 for oven. I said no and needless to say I was out $200 just for the inspection. It's cheaper to take your chances on used appliances.

1. Company the Protection Plan from Lowe's on Maytag front load washer had us use…read more2. Put on hold 30+ minutes, still no one to speak to. Only communication is through email. 3. Tech #1 changed the hot and cold-water valves and left without running first to see if it was repaired. 4. "FL lo" error code appeared in first 4 minutes of wash cycle. 5. More communications through email, since the additional "Return Scheduling Line" number they gave is out of service. 6. Tech #2 claimed that the new cold-water valve from yesterday was faulty and replaced. Said the connector on the harness was loose, not "broken" so he would not replace. Instead zip-tied it to another wire. Ran a wash cycle and said we were good. 7. Frustrated that the connector/harness wasn't replaced even though we specifically asked several times. Putting a "band-aid" on it, is not a valid repair. 8. Checked with local appliance repair, Maytag Chat, and online google search - all state a loose connector must be replaced with a new harness. 9. Frustration is a mild word for their customer service and incompetence. 10. Paying out of pocket to have the washer properly repaired.

I had a terrible experience with APEX TV AND APPLIANCE INC (717-852-9555). One of the owners,…read moreMarie, called to schedule a repair for my refrigerator. She was shockingly rude and dismissive on the phone. When I calmly told her that her tone was unprofessional, she hung up on me. I called back and asked to speak with a manager or owner; only to be told that Marie is one of the owners. While I was on the phone, I could hear her yelling and using curse words in the background. Completely unacceptable behavior from anyone, especially an owner. This is not how customers should be treated. I strongly recommend avoiding this business altogether. There are too many respectful, customer-focused companies out there to deal with this kind of treatment.

My Kitchen Aid mixer needed serviced because it was leaking grease. Christian cleaned it up and…read moreapplied new grease to the gears (thankfully none needed to be replaced) and fixed the latch that really never worked since I've owned it. He's kind and has integrity. Highly recommended.

From the owner: We are a local, Family owned and operated appliance repair company. We work with all major brands…read morefor appliance repair and diagnostics, including dryer vent cleaning and dryer de linting as well as residential stand mixer servicing.

I just purchased an oven from Riddles. I went to Riddles because I wanted too support the private…read moresector and not buy from. A big box store, ie Lowe's, Home Depot. Riddles charged me about $200 more for the same GE stove that HD had and when it came time to deliver, we're not very friendly. Bottom line, support the little guy like Miles in Southern York County and stay away from Riddles. Thieves come in all sizes, shapes and colors. Do your research!!!!.​​​​

We purchased a Maytag washer and dryer at the end of November 2021. At the end of January 2022 the…read morewasher started throwing an error code. Instead of helping us they told us to just call Maytag and there was nothing they could do. We have now been trying to get the part replaced for a week and a half and it will be at least another week. Go somewhere else for appliances because once they have your money they don't care about you.

Absolutely happy! Nick was sooo friendly and knew exactly what to do to reinstall my awning that…read morewas ripped off in a storm. Secured it in a way to withstand any more major winds. Completed the job fast and reasonable. I highly recommend.

Nick is fast, friendly and very knowledgeable! One of my tenants did not have hot water and Nick…read morewas there in a flash to investigate the issue, even though it was late in the evening. He installed a new water heater the next day. He has also installed light and ceiling fixtures and did an amazing job. I highly recommend his services.

I dealt with Chris Riddle. Purchased a stove by phone. ($500) He would not divulge the model…read morenumber. He said they never give that out over the phone. They installed it - nothing wrong with the stove or installation. I was not satisfied with the stove as it lacked a timer and alarm. I wasn't aware that these features are part of "electronics" but we didn't discussed the two other features ... only talked about a clock. I was told it had no "electronics" on it because we only discussed the stove having a clock which I felt wasn't needed. I own a rental property and the tenant was out of town when the new stove was installed. I talked to him the day after my tenant arrived (she used the stove 1 time) and asked if I could exchange the stove with a better one with timer and alarm and I would pay the difference in price. He proceeded to tell me that it would cost me a total of approximately another $400 to exchange it even though a step up was about $75 more. After seeing the model number on my receipt I researched the unit and found that it is a "discontinued" model which was not divulged to me. He became very argumentative and hung up on me. HOW STUPID CAN HE GET.. I have 4 apartments and own stoves, refrigerators, washers and dryers which are all going to have to be replaced in the few coming years. The worst he would have suffered is breaking even on the deal and he gave no thought to future purchases and referrals from me. I give them a THUMBS DOWN in customer service. Oh, yes, my mother bought all her appliances from Riddles (talking 50's, 60's and 70's) so they had a great reputation back then and that's the reason I wanted to deal with them.

From the owner: Started in 1938 by E. E. Riddle, in Hanover Pennsylvania, Riddle's Appliance has continued to offer…read morethe highest quality of major appliances, the highest standard of services, deliveries, and sale pricing. Our experience, in serving customer needs has enabled us to reach #1 in recent surveys as to where people of York County and surrounding area like to shop for major appliances and TV. We deliver and service in our own company trucks with our own local employees with sale prices that compete and beat our competitors. Our experience and knowledge helps make it easier for you to purchase your new major appliances and TVs. Today we have two locations selling appliances, TV, appliance parts, deliveries, installations and services all with convenient store hours for your shopping needs. We thank you for visiting our website and our stores. If you have any questions, please feel free to call us or stop by one of our stores.

Very professional, tells it like it is, straight forward, If it's not broke no need to fix or…read morereplace it.

Had repair on LG refrigerator. Technician knowledgeable, efficient, and pleasant. Fixed the problem…read moreand installed a small part so that problem would not reoccur. Cost was about in the middle of the range I was given over the phone. Very reasonable. Would call them again for any appliance repair.