In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

great surveillance company helped me with all my security needs very detailed and absolute great…read morepricing way better then majority of all competitors me and my husband called

During 3 years of being with CIA, my alarm system went off several nights. The last time it went…read moreoff at 4 am, for no reason. I contacted the company to discontinue my service.. I'm elderly and have severe anxiety issues. A very rude individual, who answered when I called in the morning, told me it could not be disconnected by the company due to a 5 year contract I supposedly signed. The person I spoke to was extremely abusive and even called me names. I requested the owner to contact me, which he has not. To this date, not one person from this company has contacted me, to inform me that they can not monitor my system, because it's not working. It's been unplugged since July 22 2022. Nice monitoring. All they are doing is sending me past due notices. Maybe it's time I call a lawyer?

When dealing with this company get everything in writing and don't consider information exchanged…read moreover the phone, especially when discussing invoices (their invoices are vague, incomplete, and not dated in line with when work is done), since their memory of details tend to change over time and the person you speak with "forgets" what was discussed over the phone. My company has spent lots of money using their services (installation and service is top notch) but dealing with billing is inconsistent and frustrating, leading to what I still believe to be overcharging and double paying for services. I have since found a new company that is far more detailed in what their invoices represent, when the work is done, and the transparent costs of doing business with them - something this company does not do.

Needed security cameras installed for my new business. Quick response from the guys and fast…read moreinstallation. Would recommend to anyone tooling for a top notch security system

From the owner: HeroMore provides industry leading resources and experience to ensure your organization or company…read moreis the safest and most secure environment for your employees, resources, and assets. We specialize in security/hazard vulnerability assessments, security surveillance build outs, and access control consultation and implementation.