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    8 years ago

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    Dan W.

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    Crime Intervention Alarm

    Crime Intervention Alarm

    3.6
    (5 reviews)

    During 3 years of being with CIA, my alarm system went off several nights. The last time it went…read moreoff at 4 am, for no reason. I contacted the company to discontinue my service.. I'm elderly and have severe anxiety issues. A very rude individual, who answered when I called in the morning, told me it could not be disconnected by the company due to a 5 year contract I supposedly signed. The person I spoke to was extremely abusive and even called me names. I requested the owner to contact me, which he has not. To this date, not one person from this company has contacted me, to inform me that they can not monitor my system, because it's not working. It's been unplugged since July 22 2022. Nice monitoring. All they are doing is sending me past due notices. Maybe it's time I call a lawyer?

    When dealing with this company get everything in writing and don't consider information exchanged…read moreover the phone, especially when discussing invoices (their invoices are vague, incomplete, and not dated in line with when work is done), since their memory of details tend to change over time and the person you speak with "forgets" what was discussed over the phone. My company has spent lots of money using their services (installation and service is top notch) but dealing with billing is inconsistent and frustrating, leading to what I still believe to be overcharging and double paying for services. I have since found a new company that is far more detailed in what their invoices represent, when the work is done, and the transparent costs of doing business with them - something this company does not do.

    Compucare Technical Services

    Compucare Technical Services

    3.7
    (7 reviews)

    Its a Sunday morning and I just picked up my laptop from Compucare. It went from being a boat…read moreanchor to what looks and runs like a brand new computer. I couldn't be happier. Being somewhat computer illiterate, I researched computer repair on my phone and Compucare had all positive reviews with the vast majority being 5 star. There is good reason for that. Eric checked out my laptop in front of me, ruled out some obvious problems and from his experience and knowledge of the manufacturers pointed out from induced symptoms that the problem was the hard drive. He kept me in the loop with many and timely phone calls as to the progress made acquiring the new bigger and better hard drive, Eric made the choice as to which hard drive be my decision. He spent much time making sure all of my data transferred and updated my software. Performed maintenance and operational sweeps with diagnostics. his operation is completely transparent and he worked to keep my bill low. I am one happy camper and I highly recommend Compucare for their professionalism, technical ability, speed of service and helping attitude.

    Compucare Technical Services has astounded me with their lack of professionalism. Amidst lies in…read moretheir reply to my Google review (proven via the text and call logs attached) they have accused me of being "angry" because they couldn't get to my PC fast enough. The only reason I was "angry" is because he spoke to me like I was an idiot, claimed he did nothing wrong, claimed 60 degrees celsius was normal, and generally avoided accountability. He has also failed to communicate properly, saying he'd get back to me and never texting back, then becoming passive aggressive when I checked in. Additionally, he searched for my new CPU on Amazon, rather than using Newegg or any other dedicated parts search, and ordered a CPU that would be completely incompatible with my system AND the motherboard he had ordered. If I hadn't caught the incompatibility, I might still be without my PC. Again, I had no issue with the fact that a mistake occurred. In fact I would have been gracious had accountability been taken. It was his communication over the phone on Sunday that led me to take matters into my own hands. No matter who discovered the issue, Compucare Technical Services was blatantly unprofessional and frankly frustrating to deal with on multiple occasions. Additionally, he tried to offer me $100 cash when I said I would be changing my review this morning. And the agreement referenced in his reply states that I must allow them opportunity to rectify the issue before issuing a *credit card chargeback,* which has not happened. CTS has yet again contacted me, despite me specifically asking him not to, and continued to berate me as a result of my review of my bad experience. (see end of text logs) https://drive.google.com/file/d/1aNbTLFg3kSkeb2W12FEA03qPptbv8iTy/view?usp=sharing (call logs) https://drive.google.com/file/d/1ybs2Lz552S6UFZ4s4JwCGFNis-XQs-C5/view?usp=sharing (text logs) https://drive.google.com/file/d/1RQLZ4X4GqUvY3g5_5_R_fwG2epWG_QK-/view?usp=sharing (Agreement)

    DanTech - itservices - Updated August 2026

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