Second the other comments about the rudest front desk. She didn't not listen and completely ignored…read moreme trying to explain the situation. This place does not deserve my business.

The rudest ffomt desk person who set the totally negative tone. She has no concept of welcoming a…read morenew patient and explaining services. she asked me what kind of glasses I wanted and I said I did not know, I would rely on skill of optometrist to recommend based on Dr Prescription. She raised her voice in derision... "No! You choose."! When I said I did not know she kept pushing that isn't their problem. I said I wanted to speak to optician first. She said I had to commit first. totally unprofessional demeaning experience. I was visibly shaken by the receptionist screaming at me. when I met with optician Diane she was calm explaining pricing but was not knowledgeable about lens options. I could not in good conscious endure giving these people one more minute of my time. I advised optician I was extremely uncomfortable. She said she understood. I walked out and will not be returning.

Dr. Kagan is well organized and takes care when finding the right Rx. I was on the same Rx for…read moreabout 6 years and then lately started to notice just a few issues at distance. I explained this to her and she was able to immediately ID a minor change we could make for my new Rx, but also was careful to not go too far where near vision would be compromised. Now I have the perfect Rx. She is also really helpful in helping you select frames, and explains the cost of everything upfront and what your insurance coverage looks like.

Dr. Kagan is the best--a true expert in her field who is caring, trustworthy, and genuinely…read moreinvested in what's best for her patients. She identified and fixed a prescription issue I'd always felt was off, and she recommended contacts and frames that fit perfectly compared to what I had before. She goes out of her way to help patients manage costs wherever possible, and she's always generous with her time. I'm so grateful I found Dr. Kagan and this office!

Doctors and service are all outstanding! I ve been a return customer for many years and will…read morecontinue to do so.

My experience at Carlmont Optometry as a new patient was great! I saw Dr Herzig which is a new…read moredoctor at this office. She was super friendly and very welcoming! I was pleased with the way she listened to complainants regarding my vision and was very thorough with my exam. The staff was great, both of the young ladies who work there were wonderful! I be will returning!

I was in need of an eye exam and on the hunt for optometry offices in my area and came across Winky…read moreBee. I called their office to inquire and spoke with Janine who was very helpful. She got me an appointment the next day and sent me all of the new patient intake forms within 30 minutes of hanging up. Their online portal for completing the new patient intake forms is very easy to use and follow. On the day of my appointment, getting there was a breeze. Their office is located in a very convenient shopping plaza and parking is plentiful. Once I walked into their office, I was greeted by their friendly staff. Check in was quick and the time I spent waiting was a few minutes. Their tech (I think her name was Theresa, sorry if I am wrong) was very friendly. My exam was no more than 7 minutes and the process and transition between the different machines was very efficient and smooth. I was seen by Dr. Dino and she was extremely pleasant. She spent a good amount of time with me to learn about my health and finish off my visit with her explaining the results of my exam. I was out of their office within 30 minutes and on my merry way with prescriptions in hand. I will definitely be seeing them for all of my optometrist needs and bringing my family as well to their practice. They run a very efficient and kind operation and I appreciate their kindness and care. Definitely recommend.

Great place. I had an amazing experience at Winking Bee Optometry! The staff was incredibly…read morefriendly and knowledgeable. I love Dr MJ and they do explain everything they do before they do it AND if it is an extra charge and not covered by my insurance, they always asked me whether I wanted to incur the charge etc, I highly recommend Winking Bee Optometry to anyone in need of quality eye care. They truly care about their patients and go above and beyond to ensure satisfaction.

EDIT: update from 2 to 5 stars -- Alicia called me back and really helped me with my questions…read morestep-by-step. I was very impressed with the follow-up, patience, and helpfulness. Turns out they did have some samples in my prescription in stock! I'm glad they helped me out this time. S/o to the girls at the front desk! Generally I've had a solid experience when working with folks here (my file was transferred over from another office in the past) but just had an awkward phone call with one of the staff. I asked a few questions I was concerned about and got some answers, asked if they had my prescription in stock (which they didn't, which is fine), but after that it was followed up with awkward silences after asking if there are any options I could explore, to the point that I wasn't sure if they were still on the phone. I heard typing in the background so I wasn't sure if they were looking into it for me, but looking back I think he had mentally moved on from the conversation. I asked to see if someone else could help me -- but was met with "everyone else is busy". He asked for my info, and I asked "will I get a callback regardless or only if there's a solution", and the way he answered seemed like I probably wouldn't get a callback. Like some empathy or "we can't help you, but you can explore these options (samples, boxes or brands they do have in stock, etc)" to provide direction . Idk if Benjamin was just having a bad day, but I felt like a burden and an annoyance for asking questions and didn't really have the empathy nor the time to want to help me problem solve.

Came over as new patients about few years ago. Recently, my kids/adult (being more hands off and…read morelet them conduct their own visits. I found in both (separate days) instances , they had done a optic scan vs a pupil dilation (covered by insurance). One signed a consent, one did not. Both were not aware there was an extra charge. The 2nd time around, I decided to point it out, and they had no problem with not charging, but it is the principle and I want to be able to trust my doctor best interest in me (financially as well) vs making a quick dime on these sneaky charges. With the first visit/kid, I let it go). 2nd visit, I had to speak up... probably going to be looking for a new optometry place...

I've been a patient of Dr. Mann's for at least 10 years. This office runs like a well-oiled…read moremachine! All of the staff members are friendly, kind, and professional. The office is clean and orderly; the exam rooms are immaculate and disinfected after each use. Dr. Mann takes the time to answer all of my questions and address any of my concerns. I've never had a less than positive experience when visiting this office.

My eye exam appointment went incredibly smoothly, from scheduling online to picking out my new…read moreframes. Booking through the website took less than five minutes, and I received the necessary forms by email right away, along with helpful reminders leading up to the appointment. The exam itself was efficient, lasting about 20 minutes. I was looking for XL black square frames and didn't see any at first glance, but a young lady quickly found a pair for me to try on. They were a perfect fit!

Each optometrist I go has a different way of doing the recommended yearly optometry exam. And with…read moreDr. Susie Lee, I felt the most informed that I've ever been. Dr. Lee has an amazing attitude and ethics towards her work, first of all, she's very clean, she cleaned each piece of equipment before use, and has an amazing attention to detail, I could tell she tailored the exam to the specifics of my eye (my astigmatism) but she really went above and beyond for me by explaining what each exam was for, the results, and how I could think about it. I really got to learn my own eye from a whole new perspective. She was also not pushy with any of the other services (like the extra exam screening, or glasses, or really anything else). Highly recommend Dr. Lee's! She's amazingly helpful and friendly to chat with.

I went in for an eye exam and was extremely pleased with the quality of care. Susie is very…read moredetailed and thorough. She took the time to answer all of my questions and explained what she was testing for at each step. She also showed me images of my eye and explained what she was seeing. At no moment did the exam feel rushed, and I came away feeling more informed about my vision and very confident in her assessment. Great experience!

Comments regarding their optician, Huey…read more I received a tip from a friend to go here for all my optical needs. I went in for glasses adjustment after several unsuccessful attempts at my current optometrist's office. It remained lopsided, pinching behind one ear and felt increasingly wonky. Huey took one look, immediately figured out the issue. He had them perfect in two adjustments. He's fast, professional and incredibly experienced. Needless to say, I'm switching practices and returning for vision care as well. Highly recommend!

I reached out to this practice twice via email asking to schedule an appointment, I did a follow up…read moreand no reply. If they can't reply to an initial inquiry, I wonder how bad it's going to be a follow up on the glasses and servicing.