I'm new to the world of wood pellet smoking and stopped in the see Blair and get some advice. He…read morespent an hour with me suggesting and tasting various rubs and sauces to use on my next cook. I walked out a new committed customer, looking forward to returning. If you're a newby like me or a veteran Pit Master, like Blair, this is the place to come to for your supplies, rubs, and sauces. Thank you, Blair. I'll be seeing you again soon.

Knowledgeable staff made it easy to pick out product for gifts. A little tasting station allowed…read moreyou to taste product before you buy. #spicemeister approved.

KAT BBQ Smokers stands among the elite. I looked around Texas and California for a quality built…read morecustom smoker. Many folks don't realize that California has a very active and successful competition BBQ Association. As such, they also have skilled Pit builders. Ken is at the top of that list. He is a skilled welder, cares about his customers and builds extremely high quality into his equipment. After looking at my options, I decided on a vault type smoker, mainly because I could feed it while it was smoking. I found the KAT smaller vault was perfect in size and more economical than most. Ken has a waiting list and makes the wait times clear on his website. His site says that there is currently a 21-26 week wait. Mine was a little longer. That was okay with be, because I now have my lifetime smoker! I am a certified pitmaster, KCBS member and BBQ judge and have seen many pits. The welds, attention to details and quality that goes in to these units is superior! The attention to detail astounds me. So, Ken gave me a call to let me know my pit was ready for pickup. So off to California I go from Phoenix, AZ. Ken was friendly, accommodating and a joy to chew the fat with. Because i couldn't find many reviews for Ken or KAT smokers when I purchased the smoker, I had some uncertainty. That is why I added this review on Yelp. You can rest assured that Ken is a good, hard working man that won't do you wrong. In my discussions with Ken, he has even taken pits back from customers to make function modifications for them. He all about his customers, trustworthy and friendly. Ken took me through the operation of his smoker and was quite proud as he did so. Rightfully so, the machine is perfect! From Modesto, I drove to the Bay Area. While there I showed my new smoker to a close friend who is an integral member of the California BBQ Association. She was exited to hear that I purchased a KAT smoker. She told me that a pitmaster friend of hers had one as well and that she and he thought highly of them. She told me that they were conducting a BBQ competition that Saturday on Coast Guard Island using their KAT. Not a bad endorsement! In the end, I got my beautiful pit and I am very pleased by my experiences with Ken. I would like everyone to know that you can trust Ken and KAT smokers! You will have to wait, but the wait will be well worthwhile. My friends rant over my new KAT smoker! Few have anything so nice... Thank you Ken! Your a skilled and awesome guy!

I am from the Bay Area , and I looked all around for a custom smoker I can purchase that was local…read moreand well built with the right material. KAT'S BBQ Smokers are the real deal. I purchased mine a couple of months ago. I had to take a little drive to pick it up but well worth it. Also it was just what I was looking for in a smoker.

Went in yesterday and 20 minutes later I walked out with a smoker. Staff is helpful and…read moreknowledgeable. It wouldn't fit in my car so the gentleman that helped me dropped it off at my house for me. Highly recommend BBQ-Pros.

We hired Bay Area BBQ Islands to design and build an outdoor kitchen. Within the first year, the…read moreporcelain countertop developed multiple cracks radiating from the appliance cutouts. I reported the issue in November, and they inspected it in January. Since then, despite multiple follow-ups and a formal written request for resolution, I have not received any response or proposed solution. I also had a local engineer inspect the installation. He did not identify any structural issues with the support. The countertop material is marketed for outdoor use, so this appears to be a product or installation failure. I was hoping to resolve this directly, but the lack of communication has been disappointing. I'm still open to working with them to fix the issue.

The good here is that before the sale, the Team is helpful and knowledgeable. My husband worked…read morewith Marissa and she walked him through options for our new outdoor kitchen (grill, sink, fridge, and storage). Unfortunately, the bad is the post-sale experience. Acknowledging that delivery could take time, we were told that updates would be provided if we needed them. We've left Wayne messages for the past 2 weeks without even a call back. Our purchase was made back in May and we still don't have a timeline. Very disappointing after what was a solid sales experience.

They did a really good job but it was more expensive than we anticipated. The original estimate was…read morejust a sketch. I guess it is "normal" for any job that involves demolishing and building something. And upfront you don't know that every necessary step (like visit of the electrician) is not included - so you have to be careful and plan for it ahead of time. Anyway I really liked the professional work of Luis and Mike - they did a great job and were very nice

Our outdoor kitchen turned out absolutely beautiful! The design process was old school, moving…read morepieces on a board. But the digital rendering helped me visualize it. Amy, our project manager was incredible! Super great communication, thorough, updates via text and email. I never had to wait long for a response! Mike was very thorough and his work was incredible. Luis and Orlando really made it all shine! They took time and care, from start to finish. Luis was super knowledgeable and offered great suggestions. He was so detailed in his craftsmanship, including making sure everything was clean and spotless and checked by us to make sure we were satisfied. Highly recommend!

Rant: BBQ Outlets (on Nissen Dr. here in Livermore) I…read morehonestly post this in hopes of getting a resolution. Back in January we put a hefty deposit down for a custom built-in bbq/smoker. We received zero communication until April when the owner finally responded stating "rain put us behind schedule but will be able to deliver by the end of this month." In May we followed up asking for an update, only to receive "let me check with factory." After weeks of unreturned phone calls, we left a message stating we were no longer interested and wanted a full refund. The owner, Surinder "Sunny" Multani who has dodged us for 6 months, responded stating he agreed to this, would cancel our order, and issue a full refund. 4 weeks went by of "Sunny" dodging our numerous phone calls and emails. Now a month later, he is stating he will keep 20% of our deposit due to a restocking fee (if he has the BBQ, why won't they just install it?!). We have really tried to make this work, however after months of zero follow through or communication, we simply want our deposit back or the BBQ asap. Has anyone had success with this company? Does anyone have a reliable contact at BBQ Outlets that will call us back? Note: they required the deposit be in cash or check, so disputing this with the credit card company is not an option

I purchased the Blaze product line. The employee at BBQ Outlets was very helpful and knowledgeable…read morein helping with the product selection based on the the kitchen island size. I was given a timely update on when the product would be delivered. When the products were delivered, they did a great job communicating on if the installation went smoothly with the landscape contractor. They have a good selection and a nice store with appliances displayed.

This is first corporate catering event where so many attendees asked who made the ribs and chicken…read more They arrived right on time and the food was hot and delicious. They definitely know how to smoke meat! We will use them again for sure!

Brian is awesome, we were able to sample some of the product as he brought it to our gym and it was…read moreeasily some of the best food we have ever had. Its easy to say we will be visiting often to get some more of the best BBQ in the town.

I was canceled on thirty minutes prior to my appt with the excuse of "I woke up with a cold today…read more " I was left with the option to reschedule for the next week. I just ignored the text and called Lint and soot and got two amazing gas insert fireplaces from them. It worked out great and I'm recommending Lint and soot to all my family now.

I bought my spa from this very reliable and knowledgeable spa professional three years ago and I am…read morevery happy with service cleaning because when Chris is done it looks like a new soa. They are very responsive when parts malfunction and will get your warrantied product to you quickly. I had the pleasure of meeting Tom when he personally drove an important hand rail to our house in Oakhurst. I would totally recommend this fine establishment.

I recently purchased a Yoder smoker from the Walnut creek store, after admiring them in your…read moreshowroom for a couple of years and telling myself, "someday." That day finally came, and the smoker was delivered this week. I wanted to share how impressed I was with Henry, the delivery driver. What I expected was a straightforward delivery. What I experienced was something far better. When I asked Henry for a few quick tips on installation and best practices for getting started, he didn't just give a quick answer and head out. Instead, he smiled, rolled up his sleeves, and helped me get everything set up. While we worked, he walked me through the key points just like a knowledgeable friend would when helping you get started with something new. That level of service genuinely caught me off guard--in the best possible way. In today's environment, it's rare to see someone take that kind of pride and initiative in making sure the customer has a great experience. Kudos to Diablo Grills for having someone like Henry on your team. More importantly, a big thank you to Henry himself for his professionalism, generosity with his time, and clear commitment to customer service. It made an already exciting purchase even better.

Diablo Grills in Walnut Creek is the only store in the greater Bay Area that sells all types of…read moreBBQ grills and related acccessories for outdoor kitchens with a very knowledgeable and attentive sales staff that pays attention to all your needs - big or small My husband and I live in San Francisco and Napa and researched dozens of outifts to replace an existing built-in broken BBQ gas grill in an outdoor kitchen and we picked Diablo Grills in Walnut Creek. Rohnda helped us decide with a detailed list of comparables, pricing, sales items (which we bought) & dimensions. Followup service about the retrofit of a new grill into an old space was equally helpful. We recommend this store and Rohnda without any reservations whatsoever. No need to look elsewhere. Lily & Bruce

Went in to get some paint matched and mixed and it was great. A guy was helping us and he was doing…read morewell but he had a question and another employee came to help him and she was the master of the paint universe. This place was like going to OSH back in the day and I mean that as a supreme compliment. We also had some keys made and bought some plants.

The service was horrible. In fact the checker Starla was very difficult. I was trying to buy a…read moregallon of paint that was five dollars off because I had bought a sample and I like the color she said I would not get the five dollars off because I the sample with it which made no sense she argue with me and when I mention that usually I get my she explained that maybe I should go there she was getting agitated cause I was holding up her line, then proceeded to ask for a manager Which he told me yes I get five dollars off and proceeded to help me This is the second time I've had a problem at this location. I am definitely not returning Starla should not be in customer service, she was not only rude, but to to go shop somewhere else does not say well