Modivcare SUCKS !! Been waiting 3 hours for transportation to come pick me up from my appointment . This is the ongoing problem with them my last three doctor visits been a problem getting back home. read more

Very Hard to contact Customer Support. Automated system is time consuming & redundant. Website is NOT User-Friendly. Drivers sometimes wait at a NEARBY Address, but not the requested location - not convenient for someone partially disabled! Forget About it if you need help waiting for a Pick-Up. Hard to CONFIRM return p/u info, AFTER it has been booked online Communication? ---Usually, Drivers do not speak English. read more

Its a FUCKING JOKE!!!! Filthy vans not roadworthy. RUDE drivers and obnoxious dispatchers. Right now I am waiting outside in the cold and the pick up time passed TWO HOURS AGO!! I have made COUNTLESS calls and texts. They claim another driver is coming but I doubt it. The drivers either show up a half hour early and DON'T leave a phone message or they don't show up. Just close down the entire business and start from scratch. I have been avoiding using their shit service as much as possible because of little incidents here and there. Unfortunately my health now requires many more medical visits so l will be complaining about each and every thing since they are so horrible. Occasionally you get lucky and get a okay driver but even then the vans are in horrible condition and not safe. I know it must not be easy dealing with sick people that are going to medical appointments but they very desperately need to hire many more drivers and they have to buy new safe vans ASAP! read more

This is the worst customer service , they cancel call without notice and the customer services are very rude.

I wluld tell everybody if you can,to avoid this company as much as possible as a resource,except for if you can fight back and win.They are jerks!They will not provide transportation for my daughter,anymore,even to medical appointments,cause their excuse is that she can walk to the vehicle and she has access to public transportation,which is the worst cause in order to get to her ABA therapy,she would have to take at least two buses or one bus and a train to get there,and the first bus only runs once an hour,and they didnt get that.they are asking for a medical exemption which she will probably not get approved since she can walk,but whatever.What is happenening to Medicaid with everything?this is a joke and my daughter could not get approved DDD,for stupid reasons,so what is she supposed to do,now.?this whole situation is ridiculous! read more

unprofessional!!! when motive care hires people they need watch who and how and when they picking people up.....all late...if at all... yet they probably still getting paid....a driver called my phone sounding very unprofessional....not saying who the hell he was, talking bout..."how you doing?".....i said, if this is a driver you need to be more professional....he hung up ...smh ...trifling....motive care...stop being so desperate allowing just anybody to represent your company read more

Horrible. They make it so difficult to schedule a ride, verify a ride or even keep a ride. They cancel without proper notification. I've missed SEVERAL appointments due to their lack. They are placing new policies that are literally only beneficial to them and not helpful to the customers at all. I have been dealing with this company for a few years and was caused a lot of compensatory damages. read more

They are absolutely awful. They will cancel your ride without telling you, then completely remove it from their website. Which promoted me to take screenshots, even though it doesn't really help anyway. They say 2 days notice for ride but when you go to use the website to request a ride, they don't allow you to book a ride 2 to even 4 days out. It's extremely awful they know it and especially with people that have no other options, they don't give a f. Handicap or not your better off fn walking then relying on this company. All the other reviews are spot on. Request a ride gets denied even though been to the place before with them etc etc. the place should really be shut the f down! read more

The transportation service is terrible. They use Lyft in Florida. The driver was extremely rude and hung up on me. He abandoned me with no ride. I had to find another means of transportation and was almost late for my appointment. Trying to make changes on the ModivCare app are next to impossible. I did finally get a person on the phone, to complain, but nothing ever changes. The drivers don't care and treat the customers so badly. I don't think I'll ever use this service again. I don't know how Lyft can put up with such rude and disrespectful drivers. I guess they don't care either? ModivCare needs to be aware of these terrible drivers. read more

Terrible company. Called 5 days in advance to schedule a ride for an appointment. They NEVER assigned our ride and tried to as we called them the day of. They offered lifts which never came and after an hour of waiting and missing our appointment, they tell us their was NEVER A RIDE SCHEDULED. Are you serious? Wish I could give a 0 stars because this company is garbage. So are the drivers! We had one guy threatening us with gangs? And he almost crashed the car aswell with passengers inside. I had to call 911 because that was ridiculous. Same guy also got pulled over by the cops before picking us up...Anyways their cars are filthy and cramped. They'll put you in a stinky ass car with 8 people inside when it's a six seater. The drivers drive as if they were taught by SpongeBob and one of the cars was rickety and the center felt like it was gonna rip in half. One car smelled like it had a dead body in the trunk, no joke. -0 Stars this company SUCKS. read more

I started using Modivcare this year for transportation to and from doctor appointment. It's covered through my insurance. I have a lot of bad experiences with them. I have requested that they don't have a certain company for my transportation. With a certain company I have to wait at the doctor's office for hours for them to pick me back up. I have called Modivcare six times and wrote two complaints reports about this problem. I have asked to speak to a supervisor. I am hitting a brick wall. I even found a company that Modivcare care works with. When I get a trip number I send it to the new company. That company lets Modivcare that they would like to be my transportation company. That worked for less than a month. Modivcare has put me back with the company that makes me wait hours. DON'T USE MODIVCARE read more

Minus 10 stars. My first experience was being booked a one way ride to a hospital where I was having major surgery. I did the reservation on the phone so I could be triple sure there would be no issues with booking this ride. This is (supposedly), a company you can absolutely rely on to take you to medical appointments, especially surgery, when you MUST get to the hospital on time, and have no issues with this ride being cancelled.I was given a reservation number and she repeated, "You ride is booked for July 10th." Only it wasn't. She booked it on June 10th, 2025, and you'd think she, or her computer, would have not allowed her to book for June 10th, 2025, when at the time of making this reservation, was July 6th, 2025, But nope, Motivecare apparently has a site where they can book a ride for a month that has already gone by. So when I called to say no one came, I was told, "You don't have a reservation." In desperation, I had to call Lyft, in the hopes that someone...anyone...could get to me in 5 minutes so I wouldn't miss my surgery. A few days after I got home, I called Motivecare, and the rep stated "The person who booked your ride was new, and she booked it for June 10th." I had to call my insurance company to see how I could get reimbursed from Motivecare, for a ride I had to book with Lyft, which had to be the most expensive ride since I needed express and someone there in 5 mins. It cost plenty, and since it was totally an error on Motivecare's part. I had a 3 way call with a supervisor of Motivecare and the rep from my insurance company. During this call, (which was long), it took at least a half hour to explain the simplest details of what happened, and all she had to do was look at the reservation...which showed...it was booked for the previous month. She insisted it was my insurance company who had to reimburse her, and after another 20 minutes of her trying to manipulate and give me her "reasons", we were able to end the call with me being told I would be reimbursed. I would be sent a form to fill out and send a snapshot of the receipt from Lyft, and I would be reimbursed. I was told by this supervisor that although the form I had to fill out was for gas/mileage, it is written in notes from this discussion, that I am being reimbursed the full amount of what I had to pay, not just gas/mileage, because they don't have a form for that. I was assured the same thing when I got the form in the mail a week later, that I was being reimbursed, according to the receipt from Lyft, they just had to use that form to send it to billing operations. Weeks later, I get a check for $10....not anywhere near what I had to pay for this ride. I called again today. After being shifted to 4 different reps...who all connected me to "the department where you need to handle this"...and an hour more of explaining and repeating myself...even to the last person I spoke to...I was told "we reimbursed you to gas/mileage because that's the form you gave us." I waited another 20 minutes on hold, while this rep stated "she is speaking with the supervisor I spoke to during this 3 way call and she did not tell me I was getting this reimbursement." More lies continued, as the rep continued to change her story, and the supervisor who handled this, would not come on the call with us. She refused to. 2 reps before her stated all I had to do was file a self reimbursement form, not a gas/mileage form, and this would have been resolved. Both connected me to this dept, who insisted, "we don't have that form." The same manipulation the supervisor did originally, she was doing again. And when she was caught lying, because I had proof of the call with the rep of my insurance company, who documented all of this. The discussion became unraveled, as the rep from Motivecare was being told...by the supervisor...who would not join this conversation...to lie. I've had to take other rides them in the past 5 weeks, because I cannot drive due to this surgery, and I have doctor appointments to go to. They arrive when they want, not when you schedule them, and then insist you get to their car immediately, as they send text after text and phone calls, within a span of 30 seconds. I'm 64. I just had hip replacement surgery. I have a cane. Most of them take off as soon as I get out of the back seat. That tells you everything. read more

They cancel trips which were scheduled in the proper 2 business day notice time-frame, customer service is rarely a good experience. I researched there company to find they were sued for booking false trips for money, so I'm not suprised. read more

Absolutely fraudulent company that should only handle transport of boxes if anything and not vulnerable patients. Booking through the phone line is the only semi-reliable way to get service, but the app is ridiculous and will cancel rides every single time with the phone reps claiming they cannot see anything. They speak to you as if you're lying about booking it in plenty of advance notice and refuse to acknowledge how inept of a system they have. They need to get rid of the app and the technical team who built it, and as for the broader platform all insurance companies who have any type of mission of client care should consider dropping this service provider until they can shore up the platform and operations. read more

They do not care about children with mental health issues.They put them with an unreliable transportation company that comes way to early or late or never shows up. read more

modivcare keep denying/ cancelling my trips for "mandatory substance abuse meetings" & lying about it when i have the app with the cancellations!!!! i read more

" hi I'm Maura " ridiculous abuse of AI this obnoxious robot has messed up a few appointments.. in order to speak to live agent you have to say "agent " 10-20xs " as the robot insists.. One you get passed that AI wall- you get 1 out of 10 agents are nice respectful and professional. There are a few . The vas majority are a group of very unhappy people who play a game .. and do not care ... weird system that lets them get away with such tactics bordering on elder abuse! read more

Wow, I just started to check out the reviews from several sites and it is not just me that is not happy with this company. I had 2 bad rides and requested a certain company called Are We There Yet to be my drivers because they are great and take good care of you. So far my last 2 rides were from the company I asked NOT to drive me. And they seem to be favoring this company which is not fair to the other sub contractors. I called and have filed complaints but no one is listening. And when you do get a reply it is form letter tap dancing around the problem. My last driver interrogated me asking who the bad driver was.....enough!!! I do not recommend Motivecare especially after reading the BBB and other complaints. read more

Horrible service. They cancel trips without notification. When you submit a complaint they don't followed up.

if I could give 0 stars, I would. they consistently mess up my trips, cancel trips without telling anybody, and send me 12 text messages at 1am that they are changing transportation companies from "Company Portal A" to "Company Portal B". if you call, none of their employees speak English or understand what you're trying to ask for, and if you chat (which is only available from 8 to 5) and aren't in the state of NY (which is where their chat headquarters is) they can't help you and direct you to their phone number. I have NEVER experienced a consumer company that is as horrible as they are. When you call 20 minutes after you were supposed to be picked up for an important test to correct their mistakes, the "customer service" reps are rude and yell AT YOU. read more

Horrible medical transport company . Rides are denied for no reason . They barely have any available transport companies so if you live somewhere rural you have a 50/50 chance of a ride actually showing up . They approve trips and then will deny the same day when their transport company cancels. They hire transportation companies that have ghetto drivers that are entitled and don't care about their jobs. they make stops talk on their personal cell phones and are always late even though you set up a pickup time . I doubt they drug test these drivers at these companies and hire anyone with a pulse . Nothing happens because a majority of their clients are state funded insurance and most are poor . waiting in the Florida sun for hours after scheduling a ride with a child is horrible . I can't imagine for the elderly . The reps are rude on the phone and are bothered that you want to know where your ride is saying they have a trace period . I had a company lie to them today but they believe the transport companies more then the patient . I've asked for this company not to come but they won't hire anyone else . BEWARE it won't be a good experience . read more

Horrible service. Dispatchers decide what are appropriate medical services. My brother was denied a trip to optometrist as it was not deemed medically necessary service for eyeglasses. read more

Bad services, not responsible, reservations cancel, when make complaint, the complaint department put all response as unfounded. They cover themselves. Have missed multiple appointments. It's costing me money. Thta i don't have. Many elderly dealing with discrimination. read more

They are the WORST!!! OF THE WORST of the taxi businesses!!!'. The dispatcher keeps saying 10 minutes, 10 minutes and keeps on saying that and now it has been an hour. Lie after lie, all lies. The driver HAS NOT SHOWN UP YET!!!! I don't know why Medicare/NJ government made MODIVCARE the medical transportation company!!! They should hire a company that more organized and prompt....which MODIVCARE is definitely NOT!! read more

Booking a ride takes too long. I've had to enter the same information 3 times and then again with a customer service. Sometimes they're a stickler for 3 days notice and sometimes not. If you're sick and need the doctor booking out 3 days is ridiculour. They wanted to call my doctor to confirm that I needed to see the doctor on the ddate and time I indicated. I told them that was against HIPPA regulations and my doctor would not give out that information. Well the free rides are going away in 2025 for Medicare patients . read more

WORST car service you can imagine .. Forget the late pickups they don't show up and tell me someone will reach out to me with tons of complaint numbers I have with them .You suppose to get reimbursed for trips that's a lie .. this car service is a big fat joke! They will cause you medical problems you didn't have starting with high blood pressure anxiety and bad headaches.. please reconsider this service of you are trying to get to important appointments! read more

The worst! They are not convenient for the customer. They have too many restrictions on when you can schedule a pickup and you have to speak to a computer, too difficult to reach a live person. It's ridiculous. read more

Not professional & very nasty. It takes over 5 minutes talking to a robot to even get to a human being and the operators are very rude

With what once was an all-around good way to get to medical appointments, has lately turned into frequent lateness, unprofessionalism, and the actual canceling of my important medical appointment(s) by transportation companies, and has now stunned and beyond frustrated this patient. It has to change. read more

Unreliable. Driver did not show up even though ride had been scheduled more than a week before.

The worst company ever! They take state money and never deliver service. My elderly parents have been stalled, left in the middle of the road, and not been picked up multiple times!! All while on the paper it shows that they have been picked up and dropped off. If there was an option to give minus stars they would have got the worst. Stay away! read more

Las agentes que reciben las llamadas lo hacen con actitud,con enojo.es como si tu estuvieras llamando para decirles: hey me puedes dar 15,000 dolares? No entiendo ese comportamiento sobre personas que están haciendo un trabajo para una mayoría de personas mayores las cuales deben ser recibidas con amor y paciencia,como te gustaría tratarán a tu madre o abuela.es horrible el servicio al cliente en esta compania.no importa a la hora que llames siempre es igual.lo peor que pienso que a los dueños tampoco les importa. Muy triste y decepcionante este trato. read more

A horrible company.After spending hours on the phone about lack of reimbursement still the only answer was to submit everything once again.I have end stage heart failure and do not have the physical energy to sit on the phone for hours on end with no tesults.You would have better luck hitchhiking to your appointment read more

Workers setting transportation appointments in New Jersey very unprofessional, representative stated his name was Franco he did not have an employee I'd number and he would not transfer me to a supervisor. Franco even stated he could not give his supervisors name these people are very unprofessional to say the leas, very bad experience with this company read more

The drivers don't care about anyone. The driver never came back to pick up my daughter and her 1 week old baby from her appointment. Kept saying he was 15 minutes away. When she called Motivecare they said he's 15 minutes away. He told my daughter that @ 2:15. It was now 3:00. He never showed up. Motivecare was supposed to send a Lyft anyway for her pickup to and from the doctor's. When the driver called saying he was 15 minutes away he was really nasty with her. He decided not to show up at all. Motivecare eventually sent a Lyft for my daughter and her 1 week old newborn. They use that 15 minutes line every time because they have 15 minutes past the time to get you. This is the worst transportation I ever seen in my life. The drivers are rude. They talk about clients business in front of other clients. What happened to the HIPPA law. The vehicles are horrible. They smell like smoke & marijuana. People depend on transportation and they don't have a care in the world. If I could've given no stars I would've. Don't put complaints in because nothing gets done read more

Stay away from this company if you have another option. This company's systems do not work properly. Their website does not show all information as the phone app, they deny your rides without notifying you, when they do notify you by email, they tell you to check the website instead of telling you what happened, and they ALWAYS fail to provide the unit number of the pick up / drop off, gate code, and any special notes they ask for during the booking to the transportation provider. read more

I have had nothing but problems with this company from the start. Rude agents, uninformed. Now the ride is going to be an hour late. I have a medical procedure scheduled. What a horrible company. read more

They guy was late I told him I was reporting him so he made up a lie I cursed him.he dropped me off in back of bldg which only one leg works.some lady called me and hung up inmy face I fell and skinned my knee worst company ever I will never ever call these crazy people again read more

Galaxy transportation has not changed, filthy vehicles, I discovered that its dispatch that sends out those vehicles to who they choose. I called to request another medical transport to pick me and dispatch called me will a nasty attitude, saying they were not available, do you want the trip or not? The next day they sent the nastiest, most filthy vehicle they had. It look like a rolling wastebasket, used mask on the seat. The driver wouldn't listen when I gave him directions to help find my location and had the nerve to try to argue(petty argument, because he was to petty to admit he didn't listen to, i other words he just wanted to have the last word, like a little kid)I am sending out a plea to everyone that is fed up with galaxy their bully dispatchers and lying supervisors to come together and call the news, call your state senator or local politician or the Americans with disabilities. There's results in numbers. If one person complains nothing is done but when a lot of people stand up and speak out ; then we start getting their attention, let's come together and finally let galaxy know that their transporting human beings not animals also with covid and so many viral diseases out there, the least they could do to try to eliminate the spread of these diseases is to keep their vehicles clean which they obviously don't care or think about. Dispatch sees us as cattle being transported instead of human beings, LET'S FINALLY PUT THEM TO A STOP!!!!!!!!!! read more

This company is run like the keystone cops. No one really gives a crap about the disabled, sick seniors they are paid many millions by states to transport. I have missed numerous dialysis treatments because Modivcare did not send someone to pick me up. "You can call Uber". NO!!!! That is YOUR job, not mine! It is why you are in business. The employees ARE NOT interested in remediating the problems and don't give a damn how many times they leave you stranded or unable to get to treatments. I am normally a very calm, quiet, private man. But, when my health and life are put in jeopardy by knowing, wanton, profit-inducing INCOMPETENCE, I go to nuclear pretty damn quick. I actually had one rep tell me "it's an imperfect system". That isn't helping the situation, is it? Here is a simple bit of advice, MODIVCARE; we may be old, sick and broken, but YOU CHOSE to accept the challenge of making sure we make it to medical appointments. No do your f****** job!! read more