I made the appointment for a relaxing, much-needed pedicure sadly, Jade. My phone and nail…read moretechnician had retired. I was assigned a young man who barely let my feet get wet before starting my pedicure. It was certainly. not relaxing as it was done within 15 minutes pedicure experience I've ever had I will not return

The service was spot on, the staff is friendly. they actually hold a conversation. My nails look…read moreamazing. Best I have had them in years! Very happy I booked with Nathan! I actually booked my next two appointments after leaving the salon. They just renovated the salon too. Looks great!

Very expensive, I get charged different amounts for the same nail service. Just had a nail tech,…read morecharged more for the same thing I had before, very disappointed.

I made an appointment online for a gel manicure and regular pedicure at Onyx with Irma, and it…read moreturned into the worst experience I've ever had at a nail salon. Right from the beginning, the experience felt rude and dismissive. Irma told me to just give her the nail color number. When I asked if she could quickly compare a picture of the color to the swatch to see if it was close, she barely looked at it and immediately said yes. Her attitude throughout the appointment was cold and unprofessional. Then, when she started my manicure, she began applying a rubber base gel instead of regular gel polish. I asked what she was using, and she told me it was rubber base gel. I explained that I never booked that service and that my appointment was for a standard gel manicure. She insisted I was wrong, went to the front desk to check, and came back claiming my appointment was for rubber base. I then showed her my appointment confirmation proving it was for a regular gel manicure. After that, her demeanor completely changed. She seemed visibly annoyed while removing the rubber base she had already started applying. She began using the drill on my nails aggressively enough that it actually burned, and I had to pull my hand away. Meanwhile, the manager was sitting only a couple chairs away watching the entire situation and made absolutely no effort to step in or address what was happening. Once the manicure was finished, I went to the front desk where the receptionist again claimed my appointment was for rubber base. I showed her my confirmation, and she eventually admitted that someone at the salon had changed my service because they "assumed" I wanted rubber base again since I had gotten it previously. When I asked why nobody simply called to ask me first, there was no real answer. The receptionist said she would get the manager, but he never even came over to speak to me personally. Instead, I was told they would "note my account" that I don't want rubber base and offer me a discount. I explained that there was nothing to discount because I never requested that service in the first place, and the rubber base had already been removed from the few nails where it had been applied. Despite the entire experience, I still tipped Irma 20% because I respect people who work in service. She literally grabbed the money from my hand and didn't even say thank you. Not once did anyone apologize for changing my service without permission, for the rude treatment, or for the overall negative experience. They were perfectly happy to take my money, though. Nail services are expensive, and customers are paying for a professional experience. I'm not asking for special treatment, but I do expect basic respect and accountability. Irma's attitude, combined with the manager's complete lack of concern over a mistake made by his staff, is unacceptable. I used to come to this salon years ago under previous management and wanted to give it another chance, but that was clearly a mistake. The customer service from some employees is extremely unprofessional, and their prices are no better than many comparable salons. I'll be spending my money elsewhere. And honestly, don't be fooled by all the fancy new names for their services. It feels more like a way to justify charging higher prices than offering anything truly special.

It was alot more expensive than I thought it would be for a manicure and pedicure combo.read more

I wouldn't even give this place 1 star! Against my better judgement, I gave them another chance…read moreafter one technician was very rough. So I gave someone else a shot at giving me a pedicure. HUGE MISTAKE! For reasons I cannot even begin to understand, she clipped the side of my toenail, detaching it from my toe. I yelped in pain and asked her not to do that anymore. It's been over a month and I am in constant pain because the edge of the toenail keeps digging into my skin when I walk. Why the F would you detach the side of the nail?? HORRIBLE place!!

A nail salon whose focus is on doing great manicures and pedicures. This is not about customers in…read moreand out as fast as possible. Every person in this establishment is personal, polite, professional. Appointments are highly recommended because they have a dedicated clientele. My nail technician left several Months ago to pursue another career, I hadnt been back until this weekend. Jamie stayed later than usual for my full set of gel tips and Michelle was Kind enough to squeeze my daughter in for a manicure. They took their time even though We were the last appointment and most importantly the shape, thickness of my nails is perfect. This salon is spotless clean. You won't find tubs of gel product that have been refilled here. If it says LCN your getting LCN not some non branded product dumped into an LCN container. Love that this is a US woman owned family business. She's got a great business model here, focus on quality, integrity and customer service. I'm sorry it's taken me so long to come back. Kudos to Renee the owner, her mom who manages the scheduling and all the techs that work here.

Great place! Found it by luck. Super clean, no overpowering smells of nail polish hitting you when…read moreyou walk in the door, professional staff and truly a wonderful place to get your nails done.

Giving 4 stars because I was disappointed that I was not allowed the 20% new customer discount even…read morethough it is plastered all over their website. Simply said "oh we don't do that anymore". Other than that I loved my mani and pedi with June. She was awesome!

Absolutely horrific experience. Their promotions are a farce to get you in. They advertise one…read morething and refuse to honor it by adding terms and conditions after the services when you go to pay.

I went there to get my nails done because my birthday is on Monday, and the girl who did them was…read moreso nice and so sweet and really listened to what i wanted. She took her time and made my nails look amazing!!! Never going anywhere again! If you want a place to go to get your nails done go here!

I have been going here for years, and I'm a get my nails done every 2-3 weeks kinda girl! Tina and…read moreKim both do amazing work, look at these amazing nails Tina did for me for my trip to Disney World! Could not recommend it enough, and the prices are very reasonable, a lot more affordable them other places in the area! Love this place!

I previously enjoyed going to this salon, however after my last experience I will not be going back…read moreagain. Every salon I receive a pedicure at, the technician and I always have a small laugh at how ticklish my feet are initially. This happened here as well, however the difference was my nail tech decided that throughout the ENTIRE pedicure it would be a great idea to randomly tickle the sole of my foot with his fingers, laughing to himself while I sat there very uncomfortably. Honestly, who does this? Even if he was or wasn't a man I would have hated it all the same; it was extremely creepy and evidently he does it to other women as well, as shown by other reviews. Because of this alone I will not be returning.

Pinks Salon & Spa is POSITIVELY the GREATEST for ALL your beauty necessities and indulges. I…read moreabsolutely LOVE the Facial Treatment - The Facial is SO Relaxing and the results are worth every moment to satisfy your beauty endeavors, with excellent results!! Nails, Eye Brows and Hair. Pinks is now part of my monthly grooming regiment. The staff is totally personable and talented. A MUST VISIT!!! I frequently visit the Spa and ALWAYS have a pleasant and satisfying experience!!! As will you! A+++++++++++++++++++++++++++++++++++++++++++

These photos were taking 20 minutes after a pedicure was done, not the two weeks after that it…read morelooks like! The technician was not cleaning or sanitizing her tools between customer either.

Went there for years and recently had a terrible pedicure unfortunately. I had made an appointment…read morewith Lin based off reviews having never met her, and she did not do my pedicure. The woman who did barely used any tools to remove my cuticles or callouses, and used a nail file to remove my old nail polish. I had expressed frustration through email and Facebook with pictures of the work attached as well but never heard from anyone. I have never had any problems here and always enjoyed my pedicure so this was very unfortunate.