Very expensive, I get charged different amounts for the same nail service. Just had a nail tech, charged more for the same thing I had before, very disappointed. read more

[[HIGHLIGHT]]I made an appointment online for a gel manicure and regular pedicure at Onyx with Irma, and it turned into the worst experience I've ever had at a nail salon.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Right from the beginning, the experience felt rude and dismissive. Irma told me to just give her the nail color number. When I asked if she could quickly compare a picture of the color to the swatch to see if it was close, she barely looked at it and immediately said yes. Her attitude throughout the appointment was cold and unprofessional.[[ENDHIGHLIGHT]] Then, when she started my manicure, she began applying a rubber base gel instead of regular gel polish. I asked what she was using, and she told me it was rubber base gel. I explained that I never booked that service and that my appointment was for a standard gel manicure. She insisted I was wrong, went to the front desk to check, and came back claiming my appointment was for rubber base. I then showed her my appointment confirmation proving it was for a regular gel manicure. After that, her demeanor completely changed. She seemed visibly annoyed while removing the rubber base she had already started applying. She began using the drill on my nails aggressively enough that it actually burned, and I had to pull my hand away. [[HIGHLIGHT]]Meanwhile, the manager was sitting only a couple chairs away watching the entire situation and made absolutely no effort to step in or address what was happening.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once the manicure was finished, I went to the front desk where the receptionist again claimed my appointment was for rubber base. I showed her my confirmation, and she eventually admitted that someone at the salon had changed my service because they "assumed" I wanted rubber base again since I had gotten it previously. When I asked why nobody simply called to ask me first, there was no real answer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The receptionist said she would get the manager, but he never even came over to speak to me personally. Instead, I was told they would "note my account" that I don't want rubber base and offer me a discount.[[ENDHIGHLIGHT]] I explained that there was nothing to discount because I never requested that service in the first place, and the rubber base had already been removed from the few nails where it had been applied. [[HIGHLIGHT]]Despite the entire experience, I still tipped Irma 20% because I respect people who work in service. She literally grabbed the money from my hand and didn't even say thank you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not once did anyone apologize for changing my service without permission, for the rude treatment, or for the overall negative experience. They were perfectly happy to take my money, though.[[ENDHIGHLIGHT]] Nail services are expensive, and customers are paying for a professional experience. I'm not asking for special treatment, but I do expect basic respect and accountability. Irma's attitude, combined with the manager's complete lack of concern over a mistake made by his staff, is unacceptable. [[HIGHLIGHT]]I used to come to this salon years ago under previous management and wanted to give it another chance, but that was clearly a mistake. The customer service from some employees is extremely unprofessional, and their prices are no better than many comparable salons. I'll be spending my money elsewhere.[[ENDHIGHLIGHT]] And honestly, don't be fooled by all the fancy new names for their services. It feels more like a way to justify charging higher prices than offering anything truly special. read more

[[HIGHLIGHT]]I like getting my nails done here.[[ENDHIGHLIGHT]] They are clean, fast and efficient. Neil time in English town is always the best but I live so far now . This is now my new place at least for now. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

I never write reviews, good, bad, or indifferent, but I felt I needed to share my experience. [[HIGHLIGHT]]I called this salon in advance to confirm they use the Luminary builder gel, as it's advertised on their website. The girl at the front desk assured me they use that brand.[[ENDHIGHLIGHT]] When I arrived, the nail tech pulled out a bottle of Honey's Nail Secret, not Luminary. I asked her about it, and she said they don't carry Luminary. The front desk lady spent about five minutes "looking for it," then came back with the same Honey's bottle -- but with a handwritten label that said 'Luminary' on it, as if I wouldn't notice the difference. That was incredibly disappointing and felt dishonest. To make things worse, the builder gel they used is already lifting after just one week. I expected much better quality and transparency, especially from a salon that advertises specific products. I won't be returning. read more

[[HIGHLIGHT]]This place used to be a fabulous salon.[[ENDHIGHLIGHT]] Sadly, prices have increased while quality has diminished. [[HIGHLIGHT]]The staff has changed, and are not as friendly and capable as they once were.[[ENDHIGHLIGHT]] Sad. read more

[[HIGHLIGHT]]Quick manicure, manicurist was rude!!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked if she could cut the nails "NO BETTER FOR FILE" ok next 1 nail painted I felt it was not the same color as toes. I said I don't think it matches. She slammed the bottle of polish down.[[ENDHIGHLIGHT]] I said forget it just leave it. She put several coats on 4 nails so one did not dry. [[HIGHLIGHT]]I told the women at the front desk about the experience. NO ANSWER, AS THOUGH I WAS NOT SPEAKING.[[ENDHIGHLIGHT]] I told her you can choose to ignore the behavior but I will review. [[HIGHLIGHT]]Her answer "HAVE A NICE DAY." Basically go F yourself.[[ENDHIGHLIGHT]] Sooooooo choose wisely and spend your $$ where you are appreciated and respected. GOD BLESS AMERICA read more

[[HIGHLIGHT]]I have gone to Onyx before and never really enjoyed my experience and never complained and said anything about it. However, this past time I went I loved it![[ENDHIGHLIGHT]] I received a pedicure and an acrylic full set along with my younger sister, who got a mani and pedi, together it was only $147, which is not bad at all!! [[HIGHLIGHT]]The woman who works the phones and front desk is so lovely and is very caring and understanding.[[ENDHIGHLIGHT]] The two women who did my pedicure and my sisters were amazing as well! Emmy, who did my nails was very precise and really cared about the work she did. Unfortunately, I did not have any cash on me and was not able to tip especially because they were 10 minutes over closing and I am currently on vacation, but I wanted to express how happy I am with the salon and their work! read more

BEWARE! I just left onyx nails and I am beyond disappointed in their customer service and technician skill. The woman doing my pedicure sliced my toe with the pumice stone slicing it and removing skin. I needed a bandaid. While checking out I asked if they could NOT charge me for the pedicure but I was obviously willing to pay for my manicure and my daughter's mani pedi. They said no and the best they could do is offer me 50 percent off my pedicure. What a joke. I left bleeding with missing skin and a bandaid. Not to mention the paint looks awful/ Horrible customer service. They should be ashamed. read more

Onyx Nails - Cut toe. - Nail Salons Near Me - Middletown, New Jersey

Terrible service. [[HIGHLIGHT]]I called to try to make an appointment while they were open, and the lady told me to call back tomorrow and that she could not even write down an appointment when I informed her I have never been to their salon before.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They lost a customer, and I am disappointed by their no sense of urgency as a fellow receptionist.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The nails were fine but the woman at the front desk was so condescending and rude.[[ENDHIGHLIGHT]] She is the reason I will not be returning. read more

[[HIGHLIGHT]]amanda was the best!![[ENDHIGHLIGHT]] i had a pedicure that lasted three weeks! i will most definitely be coming back.

I came here for a gel manicure, first time here coz the salon I go to is closed on Mondays. It's a very nice salon, clean and modern and the cost for a gel mani is the same as others. My nail tech, Veronica, did a great job clipping my cuticles. I like that it's very well done, with no cuticles roughly trimmed like others sometimes do. I was surprised with the poor reviews this salon has gotten over the years, but I'm satisfied with my gel manicure, so I'll come back again. Just a comment about the receptionist, not sure if she was having a bad day, but a welcoming smile would be great next time. As a receptionist, your job is to make your customers feel welcome. read more

[[HIGHLIGHT]]I am going to this salon for over a year and every time they meet my expectations, very friendly and helpful.[[ENDHIGHLIGHT]]

As I was about to check out and pay, I wanted to leave a tip for my tech. The atm wasn't working and the woman who was at the front desk tells me "tips are cash only. Don't worry, you can just bring it next time". First of all, your nail technicians deserve to be paid just as much as you are. Second, if I was my nail tech and heard that my tips would be given to me in two weeks, I would be furious. Thank you, Nancy. For your beautiful work. I'm so sorry that one of the receptionists is so inconsiderate of your earnings. Consider asking your tech for their Venmo or cash app if you have no cash to tip. Sincerely, A service worker who makes a living off of tips. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

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Pictures say it all.. I don't know what was worse, the actual service or their customer service read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

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Disappointed is an understatement. I was met with disrespect at the front door as I spoke to the woman at the front desk. Whoever is paying her clearly isn't paying her enough! Once I finally sat down to have my manicure done, I showed the technician my reference photo. I repeatedly asked her if she would be able to do a simple heart design, and she agreed. As she went through the process I could tell she had absolutely NO IDEA what she was doing. Why would you paint on French without a nude base underneath? How does one mess up a French manicure? EMBARRASSING. It then took 3 separate nail technicians to attempt to draw 3 little hearts on my ring finger. If my nail tech knew she wasn't capable of doing the design, why lie to me and waste my time? A botched manicure for $41 and barely any actual polish on me? Ridiculous. DO NOT COME HERE. p.s.- if your employees are going to talk about clients in another language, make sure it's so language no one knows! read more

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Save yourself the time and the money and go to a different salon if you're planning to get fake nails. Today I went in to get a gel new set. When I walked in it was a beautiful atmosphere and it looked very clean. But the quality of the new sets are terrible. I had a nail that came off hours later. I decided to call the salon to Let them know what happen and they couldn't take me for 30-45 minutes. Poor customer service. Extremely disappointed. Definitely won't be coming back. I could tell the quality of the nails are poor. Disappointed Also they don't tip on card. Just to Inform: I wasn't told that. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

I feel like everywhere is a nightmare. "Kristin" the snotty woman that runs the front desk just told me that she couldn't fix my nail (one chip) until 2pm. Also, I've been vaccinated and asked if I needed to wear my mask, she rolled her eyes again before the incident mentioned above and gossiped about how stupid i was to ask that question to the woman in front of me while I put it on. I suggest the owner finds someone not like more accommodating. Spas and beauty care lost a lot of business during Covid and if they want to stay in business treat your customers like they are important and be of service. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

I made an appt with Leo after a friend recommended him. I traveled from NY with high expectations and was very disappointed with my nails & disgusted by Leo's behavior. He didn't touch my cuticles, didn't want to do anything extra besides polish (and I was never handed color options), missed the edges and tips with polish, argued with me over glitter and he made me feel extremely uncomfortable & embarrassed. I was nothing but polite to him. If he doesn't like his job, he should find something else that doesn't involve customers. I was also surprised that the receptionist was so unwelcoming as well. New clients should feel good about entering a salon for the first time. What a shame. read more

Onyx Nails - 30 mins after I left the salon. Leo didn't even touch my cuticles or bother painting the edges of my nails - Nail Salons Near Me - Middletown, New Jersey

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5 stars and id never rate it anything less. Ive been following Jessica (the owner) for years. Any salon she worked at, i went too. So i was thrilled her and her husband Leo decided to open their own place. Jessica is ALWAYS on point. Shes nice, professional and remembers our conversations everytime i see her. I moved to bergen county a year ago and still drive down AN HOUR every two weeks for my mani and pedi with them. I went this past week to get my nails done before vacation and i was informed jessica couldnt do my pedicure due to a personal issue. At first i was nervous because im extremely picky when it comes to my nails and i never see anyone else but jessica. She told me id be with Valley (another tech) for the pedicure. She exceeded my expectations!!! She was so sweet and took her time. She gave me a great massage (best part) as well. They are a new salon so these "bad reviews" are people who are impatient. You cant expect a brand new place to be perfect at all times. They are extremely busy because of their great work.... if you want a good service, this is the place. I highly recommend jessica, leo, or christine. And now Valley. They are THE BEST. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

I tried this place on a recommendation of a friend and after my usual spot changed owners and just wasn't the same. To say I enjoyed my experience was an understatement. Jessica did my nails and checked in with me each part of the process to make sure I liked the shape, color and thickness (I get a gel fill). Lola did my toes and again! checked in with me each part of the process to make sure I was satisfied. The establishment is spotless and has tranquil music playing to give it a spa vibe. I did not feel rushed at all, I have no idea what the other reviews were about. I would highly recommend this salon and am extremely happy to have found a new place to frequent. read more

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Nice people but $47 for a gel manicure?? Overpriced. The lady that did my toenails hurt me so bad that I hope I don't get an infection.

Normally I never write a bad review for anywhere, especially during Covid because I know businesses are struggling. However I just had to post this to warn other people because not only am I extremely disappointed with how my nails came out, I also was cut multiple times all around my fingers. The lady cut them to my desired length and then oddly enough made some fingers super short which resulted in me asking her to make them look equal length and getting them short. On top of that I didn't realize how bad my fingers were cut until after but she was very rough and literally chopped with the tools on my cuticles. If you look close at my thumb you'll see the cut is above my cuticle line! I'm very disappointed and won't be returning. Not even to mention the photo I showed of what I actually wanted and what I received. They assured me they could do the design but not really. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

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Update: if you want your skin ripped off and to bleed and hurt for days... you've come to the right place. I went to a woman named Kim over the weekend. While cutting my "cuticles" she completely ripped the skin on the side of my nail off. It hurt and immediately started bleeding. My finger bled the rest of the day! This is days later and it still hurts. I'm sure it didn't help that she had her Bluetooth earpiece on and was on the phone. What kind of customer service is this? I normally rave about this place and gave it a lot of business. What gives Onyx? read more

Onyx Nails - Ripped off skin on side of my finger - Nail Salons Near Me - Middletown, New Jersey

Horrible. I don't think they know how to do dip here. It's over my cuticle, thick, crooked. No opi or dnd colors. Just horrible.

Onyx nails is AMAZING! Nancy does my nails and every time I am never disappointed. She takes my inspiration photos and turns them into reality! I would recommend their services to anyone!! read more

I've been going here since they've opened and I've been happy every single time! The place is gorgeous and super clean and the people in there are so friendly. I go to Christine and she's just the best! Highly recommend this place to anyone 10 outta 10. read more

Onyx Nails - Gel manicure - Nail Salons Near Me - Middletown, New Jersey

This is my very first review and I am purposely coming here to say that this was hands down the worst pedicure I have ever gotten! I have been coming here since it opened and this will be the last time I ever go back! My friend and I get monthly spa pedicures and the last time we came they cut her foot so bad it was bleeding for a day and took a month to heal! Today they cut my toe and they could have cared less! At the end I asked for a band aid and her response was "why it's not bleeding" SERIOUSLY!! It is killing me now! Thank goodness I decided not to have her paint them! This is so disgusting I have no doubt they are contaminating polish bottles if they do paint nails that are bleeding not to mention equipment!! Also it needs to be mentioned that the receptionist could care less if you had a good experience! The last time I came and didn't get polish they charged me less and this time she said no we charge the same! I didn't get polish bc that would be disgusting if she polished my bloody toe I did them a favor! I'm angry at myself for not saying something in person but it wouldn't have mattered. read more

The one star is for the review!! It's the worst place for your nails! Everyone that wrote a negative review is correct! I took my mom there, through my sister's recommendation got there, mentioned to the nail tech I only wanted a regular manicure for mom, she said fine, and if she had time for me to get a regular manicure as well, at the end what do I get a gel manicure where you go under the lights and did not know anything about it I get ready to pay and the receptionist tells me it's $45 and my mom came out to 60 because she got a pedicure as well I said I did not want a gel manicure, they do not listen to you the place is all luxurious but at its worst! Please save your money & definitely look elsewhere! No customer service what so ever read more

I went in to get a gel fill and a color change. They were very nice the whole time until I looked at my nails at the end. I WENT BACK IN AND ASKED THEM TO FIX IT, and they TOLD ME THATS HOW ITS SUPPOSED TO BE. they refused to fix my nails and I had to go to cvs and get my own nail polish and fix them myself. read more

Onyx Nails - Terrible. Nice manicurist but awful job - Nail Salons Near Me - Middletown, New Jersey

Beautiful salon. I waited in the pedi chair for 10 minutes sitting in tepid barely warm water. When the tech came to me I told her water was cold. She ran warm water for about 30 seconds. Didn't do much to warm the water. She could have spent more time caring for the nails itself, pushing cuticles back cutting cuticles etc. I love the environment I'll give it another try but I'll Make an appt with Jessica or Christine as they are mentioned positively in several reviews. Techs should wear name badges so you know whose working on you. read more

Horrible experience... definitely go somewhere else for your nails. Wouldn't acknowledge what i wanted, very rude.

I came in to get my eyebrows done like I have in the past. The front Desk girl was extremely rude, looked me up and down because I was in my gym clothes made me feel extremely uncomfortable. She then looked at me and with attitude and told me there are no appointments available for me. Rude customer service. The young girl has a lot of learning to do. read more

I would like to update my review with the following...Today I went in (I've been coming here for a while now) I got 2 chocolate spa pedicures for me and my boyfriend and I was surprised to see that it was $50. Now, I looked up the exact kit they were using on me and girl...this box costed $8.61! FROM WALMART?? what!!! I could have done that at home. For $50 I would at least expect something substantial. Otherwise I still like this salon. read more

Can't believe this place is still in business. I did nit get my nails done made an appointment was on time actually 5 mins early. Walked in wear a n95 mask was asked my name and time and was told they don't have an appointment for me. And started to walk away I said wait I do and then she turned around and looked again was so rude and annoyed at me being there ? I was really feeling like this is not the type of service that I want. When she made the next rude comment about the nails I wanted saying they take long and she has other clients coming in. I loudly said to her you are rude and I am surprised that you have any customers turned and walked out. Do nit waste your time or money with people that seem to hate what they do read more

I've been here twice, from a recommendation of a friend. Both times my nails came out great! I have been getting gel fills for years, and wanted to give this place a shot. Their prices are awesome (less than my old salon) and the atmosphere is extremely professional and beautiful. They offer hundreds of colors. Sandy was very nice and did exactly what I asked for! Will be a returning client. read more

Onyx Nails - Nail Salons Near Me - Middletown, New Jersey

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I never ever write reviews. I've gone here for a pedicure before and it was good so I went for a gel fil-in. The tech cut my cuticle so bad, (which normally i do not care, it happens) but then instead of cleaning or waiting for the bleeding to stop she decided to keep painting. She is contaminating my finger and the bottle of nail polish for future costumers, the blood was smearing on my nail along with the paint. Then, when she finally decided to try and stop the bleeding WITH NAIL GLUE. I had to go home and scrub my finger. Did not tip nor will I return. read more

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No cleaning in between customers. Using same tools. I go a fungus on my toes and she denied it. Over charging and the front desk girl Kristin is rude and actually cursed. Reported To board of health read more

Jessica and Christine always do my nails and they always look perfect. Today, Christine did a Cat's Eye manicure design for me, with matching color for the pedicure. I've been getting my nails with them for the longest time, and I've never been disappointed. I'll keep coming back forever! read more

Stay away from this salon!!! Front desk is not friendly,never acknowledges anyone...not the best people to represent your business! Beware of scheduling issues. Always an issue. They constantly mess up appointment times and blame you for their mistake. The techs are always rushing and does not take pride on your nails! Please rethink before going here! read more