I have always received good service at Cronk's. Their staff is knowledgeable, and they carry a wide…read morevariety of items to support everyone from DIY enthusiasts like me to professional tradespeople. I'm not sure what happened during the other reviewer's experience, but I've returned several items to Cronk's that I purchased at other Ace locations. Before we moved to our place in Newaygo full-time, we had it as a vacation home, so I would buy something at Gemmen's Ace in Hudsonville that I hoped would work. If it didn't, I'd return it to Cronk's. There doesn't seem to be much of a small-town upcharge, and I like to support a local business rather than drive to a box store on Alpine. It's a good value for the time I save.

In store purchases require a receipt for the return. You may return in store purchases to…read more..............any . ....Ace retail store near you with the exception of assembled items (In store return policy may differ from the store by store. Also u to,d me I could return to any store Afore mentioned policy is confusing and was taken off chat mode for ace hardware website. Had receipt. Was told to return to orig store. Wasn't, isn't anything assembled. Guess wasted a trip to this store which is closer than orig. which may cost more in gas, wear and tear for return

Fremont Ace has the best hardware supplies and just as importantly, the FRIENDLYEST staff in the…read morevillage. THANKS...! :o) Gregory

Just okay, I guess. I usually went to Haveman Hardware. The technical help was usually not good at…read moreAce, but it was always good at Havemen. Now that Havemen is out of business, and our Walmart is getting better all the time, and with a new Meijer coming to town, I guess I don't need Ace, unless I cannot find what I need somewhere else. The problem is not with the cashiers or other staff; they are always nice. The problem is when I need technical help. I often get some kind of sublte attitude, as though I am interrupting their little social group in the back. And, when I do find help, the person usually lacks technical and product knowledge. Maybe it's me, and I have simply been unlucky to get the trainees or disgruntled employees almost every time FOR THE PAST 5 YEARS since I moved to town. The "Ace, the Helpful Place" motto does not seem to fit this particular store.

Awesome hometown hardware store... Very helpful associates... Ask for James, great young man who…read moreknows his stuff. I go here often and wouldn't have it any other way

From the owner: Hardware, Building Supplies, Plumbing Supplies, Electrical Supplies, Paint, Heating and Cooling,…read moreGardening

Todays visit went so so. At the onset I inquired re for the availability of a replacement bulb for…read moremy refer. After the first associate couldn't find that section for bulbs, he called for help and we were directed to the correct spot. I specifically mentioned the voltage at the onset which he either didn't pay attention to or disregarded thereby trying to sell me on buying the wrong one". He insisted in so many words that he was correct and I was incorrect although I had the orig. burnt out one in my possession for validity. I had to explain to him for a couple minutes before he hopefully caught on. Guess he's been working there for years. Good thing I took in the orig or "I wouldn't have a leg to stand on. Proof wise that is.

Great local shop. Most everything you need for a weekend project and service is top notch.read more

My husband went in there to get help and couldn't even get any help nobody offered to help him and…read morehe was in the store for a good 15 mins and nobody came to help him very unprofessional

Great Hardware store. Awesome staff. They always offer assistance and have the expertise to work…read morethrough any project. We try to buy things here instead of the big box stores because of the value that they bring to any project that we are working on.

This owner and the employee I spoke to are exemplary and so kind! They took their time in…read moreexplaining to me what my lawnmower needed and also took the time to look up and give me information on two other repair places that were a bit closer to my home. I cannot say enough about the kindness and consideration of this business! Even though they are a further drive for me I am still going to go to them because of their professionalism and courtesy.

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

Every time I visit Larson and Son's Ace Hardware, I know that I'm going to have an amazing customer…read moreservice experience. Everyone is so knowledgeable, helpful, courteous, and efficient. Most recently, my key broke in half in a lock. I took my broken sliver of a key to Larsons and Kyle hand cut my key for me. I wish I had a Larson and Son's in my area. I highly recommend them!

What a hardware store!! Had everything we needed for our emergency bike repair…read more Much bigger and had full lines of much more than my local Ace Hardware back home. Well staffed and very friendly. Hart Ace is The Place! Thanks

I never write reviews and I'm pretty critical, but this place is legit amazing. No exaggerations…read morehere... -100% of the staff is super nice, they all know their stuff, genuinely want to help. Christian values and it shows! -They expanded (huge) and sell everything you need including the big stuff like lumber (not just some little hardware store). I almost never need to go to a big box store. -In all my years going there, I only had one issue with a product - they could have told me to deal with the manufacturer myself, but instead just handled it for me. - Old school service. No joke. Try them out...you'll see.

Their ok. I still go there from Time to time…read more I wouldn't expect any deals or veterans dicounts on appliances or equipment.