Horrible! One star out of five. They give you a bag of chips that look like small pieces of cardboard. They're tasteless. With all the bad reviews mentioning the chips and the horrible service you'd think they'd make some changes. I found it interesting that the management would only reply on Yelp to positive reviews. The majority of reviews for this place are negative. A two-star review out of five. This should tell you everything you need to know about the management. read more

I haven't gone to Moe's before. I ordered online and the burrito was good, even after I picked up more than 15 minutes late. But I was missing salsa for my chips so I was sad. The chips are also very sad and bland. I think I'll go back to Chipotle next time. read more

Just walked in to order my dinner Togo at 9:09 pm and received a eat shit and die look from the lady behind the counter who then proceeded to slam open and throw tortillas with an attitude when she made my food absolute do not recommend this place to anyone. The service is horrible, but worst I've seen in a long time. read more

The food was fantastic very fresh and the service was great. The manger came over to make sure we were have with everything. We will definitely be dining here again read more

Crunchy rice. Other ingredients and cleanliness on par with most Moe's. Service mid. Stingy with most of the ingredients on par with most locations. read more

Ordered a bowl, taco, chips with queso and the free chips with salsa. my taco had a table spoon full of meat on it, 1, as in a single black bean on it and nothing else. and i guess because i ordered the chips with queso they thought i did not want the free chip with the red salsa even though i did ask for them. IT'S SIMPLE PEOPLE READ THE INSTRUCTIONS ON THE ORDERS!!!! read more

service was wonderful! new salsa is horrible and therefore we will not be returning to Moe's unfortunately

Been coming here for the last 10 years to get my birthday burrito. This year they derp and say "you gotta have the app". Absolutely zero customer service skills. The reply was "it's been that way for a while now". Maybe the previous manager knew how to build relationships with the customer, but Im not downloading an app for something I used to walk in and get. The review is really about the lack of customer service. Manager should be replaced or retrained. read more

Absolutely love this place my eyes are always bigger than my stomach always end up getting a rice bowl with steak the lime cilantro rice is probably my favorite item there the place is super quick to get you off the line they have a huge selection of drinks and the salsa bar is stopped with a few different types including tomatillo sauce love this place can never finish my rice bowl and chips even when I'm splitting it with someone delicious delicious delicious read more

My husband and I came I for lunch today around 2pm. The poor girl working greeted us immediately and apologized for the delay as she was cooking the food. She was the only one in the location working. Soon after, 5 more patrons came in and she was rushing to cook, prepare their food, and checkout everyone. By herself. You could tell she was frazzled and doing her best. Who leaves one person to work by themselves during lunch? Crazy. read more

DONT GO HERE. The worst customer service I have ever received. The girls working here were rude and messed up my order after I had previously asked them to fix it and gave me very rude attitudes when I simply asked them to fix it. They need to be fired!! read more

Good timely service! Catered a corporate meeting and the service was great! Thank you!! read more

I don't expect Chick-Fil-A greetings everywhere but if the customer service is so icy and unfriendly that I'm not comfortable ordering, it's likely a problem for your business. Left and went to Chipotle after a weird silence standoff with an employee who socially couldn't walk through the ordering assembly process comfortably. read more

I called about a job at this location and the phone "kept disconnecting" even though once i claimed to want to place an order, the phone suddenly works just fine, the manager named Wyatt im pretty sure was extremely rude to me over the phone, that's not good customer service AT ALL. absolutely disgusting. will not be coming to the restaurant again. and i will be informing everyone i know about this disrespectful experience. read more

I was giving a bad review but apparently I am not the only one. We ordered online and picked the order up. There was a burrito missing. My husband called and "short story" the manager said she made it, packed it and it was there. They refused to believe the burrito was missing. I called back and told the manager I would be bringing the food back and wanted a full refund. She hung up. I took the food back and they did give me a refund but I spent 20 minutes driving there and 20 minutes back home just to have to eat a bowl of cereal at home. Very unprofessional manager Amber and staff. I will not go back but she said she doesn't care. I am also contacting cooperate and again she stated that's fine. read more

$12 Burrito...come on, really?! It was my fault for not checking but, damn!...I got over quick until I noticed the rice wasn't cooked all the way...the customer service want on point either...on a positive note, their green salsa is delicious! read more

So slow. We waited 30 minutes for our order. Not busy. The person at the check out was working at a snails pace.

We stopped in for the first time this evening. I got a steak quesadilla and it was absolutely amazing. Could improve at check out.

Don't expect nice customer service. Also if you order online, don't expect it to even be prepared when you arrive. Love the food, would like to see friendly staff and better service. read more

The employees have always been friendly. This review is based more on corporate decisions. I understand the rise in costs so understand moe mondays price going up. However, now the price has gone up and you're offering less. No more FRESH toppings?! Going to more processed foods and a decrease in quality to pad the bottom line. At least where you find a moe's you can usually find a salsa salsarita's or chipotle. read more

I ordered a bowl, and the rice was so undercooked I was worried that I was going to break my teeth. It was so bad that I only took 3 bites because I saw a dentist appointment in my future if I kept eating. My chips had no salt or seasoning, and the food was cold. Huge waste of my money. Moe's=No Goe's read more

The woman was highly disrespectful. I didn't even want to order my food. As well as the cashier, could not even put a little grin on his face. Better service please. read more

If I could give this place no stars I would. The absolute worst food I've ever had. The ground beef was like chili paste. Salsaritas is so much better. read more

I was in there sunday at 8pm. I was the only customer there and was greeted with the welcome to moes. After that, it took them forever to come actually start my order, the staff kept talking about closing tasks instead of making the food. The cashier literally held my card and waved it around while they argued about who would do the floors. the food was cold and the queso was chuncky like it hadnt been heated. I dont like giving my money to poor service and crummy food read more

If my eyes were shut and I tasted the food I would have no idea what I was eating! Even the salsa was tasteless. We ate the food but not with any joy or satisfaction. I had a Close Talker salad with chicken...yuck! My friend had the Joey Bag of Donuts Pork...double yuck! He's had a tummy ache ever since. We won't be back. read more

I just ate at MOES Hickory on my way to Asheville & I was very impressed. Very good service, they were polite & the burritos & nachos were very tasty & fresh. It's my 2nd time to try a MOES & I'll definitely be back:) read more

Ok.... So i don't leave a 1 star rating lightly... But i will tell you this is the worst Moe's i have ever been to. I travel twice a month... Every month... The Moe's that i go more frequently are the one at Bradenton FL and the one in the forum at norcross GA.... And this is again the worst one. I always get the same order... The salad. I had to repeat 4 times that i was ordering 2 salads! 2 times that i wanted black beans.... 3 times that i wanted bell peppers and ask a 4th time for more because he barely served any... I had to ask 3 times for corn because he was literally emptying the serving spoon until i had to tell him... Can you serve me more ... In order moe's they serve the whole spoon! Same with the pico or salsa... Repeat twice the dressing... It was a VERY BAD experience... So bad i was about to tell him i did not want the salads no more and go to Chipotle! To top it all of... The business is in hands on teenagers that barely know how to clean their behinds.... You really need to get better and go to other Moe's and get some training. Don't forget that service drives the success of a business! read more

Stopped by Moe's after work last week & ordered a steak burrito, like I usually do. I hadn't been to this location before & was pleasantly surprised by the quality and quantity of the food. Next time I'm in the area, I'll def be paying them a visit ! read more