Complete Failure. Paid for experience, received inadequate labor…read more
I hired All Service Movers expecting a professional crew capable of handling a move involving stairs. At $210 per hour for a three-person crew, they were the most expensive company I considered. I chose them mainly because I expected the quality to match the price. I got burned on this one.
When scheduling the move, I explained it involved one flight of stairs at the pickup location and two flights of stairs at the destination. The heaviest items were standard household furniture including dressers, a sofa bed, tables, and similar items. There were no safes, pianos, appliances, or other unusually heavy items.
When discussing how many movers would be needed, I was told two would probably be enough. I chose to pay for a three-person crew mainly because of the stairs, expecting they would handle it better.
From the beginning, it was obvious the crew struggled navigating the stairs, repeatedly stopping to reposition furniture and moving at a pace that unnecessarily extended the job. I even found myself carrying heavy boxes over my shoulders up the stairs, and also taking items to the garage myself while paying for a three-person moving crew. I did this not only because I couldn't bear to watch the crew struggle, but also because the clock was ticking and every unnecessary delay was costing me more money.
The move lasted 8 3/4 hours, went into overtime, and I was charged for the additional time. Even after that, the move was not completed. Furniture still needed to be placed and assembled.
I chose to end the job once I witnessed the dolly scraping on my newly installed flooring. That's when I flipped. Told them it's time to go. It didn't dawn on me that they'd been using an unprotected dolly throughout the move.
Once they left, I started unpacking and inspecting my stuff further. I discovered additional damage to my freshly painted walls, new and existing furniture, stair trim, and a scratch on my newly installed sliding door.
To put this into perspective, Home Depot later delivered multiple large appliances up the exact same stairs using only two delivery personnel. They handled the stairs confidently without repeated stops or hesitation. I have also used another moving company in the past, and the difference in capability was obvious.
The effort the movers put in is not in question. They worked hard. The issue was the lack of experience, strength, proper equipment, and overall capability needed to handle this type of move.
In my opinion, All Service Movers failed to assign a crew capable of handling this type of stair move. Their lack of efficiency cost me additional overtime charges, resulted in unnecessary damage to my home and belongings, and left the move unfinished.
To make matters worse, after documenting the damage with photographs and submitting a claim, the company offered only $100 toward an estimated $400 in damages. And the $400 estimate was generous.
I cannot recommend All Service Movers based on my experience. A professional moving company should assign a crew capable of performing the job they were hired to do without causing unnecessary damage, unnecessary overtime charges, and an incomplete move.
Still unpacking. Hope there's no additional damage.
