I hired C3 to mitigate water damage from a leaky pipe in my home and I was very pleased with the…read morework they did and I felt that the pricing was very fair. Nathan is a pleasure to work with - he is professional, communication was a breeze and he is always responsive and never leaves out important details. Given the work included a lot of drywall removal and replacement, his team did a great job keeping dust and debris from getting to places it was not wanted by covering and sectioning off the affected area, which made me really happy. Overall I was satisfied with their service and would not hesitate to hire them again or recommend them. Water damage is almost always a nightmare, but Nathan and C3 will help you navigate the issue and solve the problem.

C3 is a great company. I'm so glad I hired them instead of other companies. His estimate was fair,…read moreand his communication was great. As I am sure most people get really upset finding out there could be black mold in their (newly remodeled) home. Nathan was very patient with my millions of questions, and also at handling my tenant who was very worried and angry. It took a little longer than expected but understandable with all the rain. Global warming, and the larger volumes of rain coming down all at once create standing water or water that can seep into cracks near properties..... going to make a lot more work for C3. I had called a bunch of other companies and they were a total nightmare to deal with and their estimates were 6x what Nathan charged. Not only were they horrible companies but they lied to my tenant when they gave the estimate which sent her into a tailspin. I highly recommend this company. They are honest and fair, and got the job done within a week or two of my initial phone call. Also I read the fine print t in the contract so I knew that they don't repair damages caused by tape on walls floor etc. my apartment has painted floors so I sort of expected tape would pull up paint. This company definitely made a bad situation better.

They really are attentive to your needs from the initial phone call they start answering &…read moreservicing you immediately. , Vivian called me and started the ball rolling , then Jonathan and Derrick. I appreciate that they communicated with the insurance company and dealt with the technical issues. Derrick has very been patient and understanding . A consummate professional . He sent me Victor Mendoza Sr. to assist me the 1st day of clean- out. He is superb , efficient and an excellent worker . Although , it's the beginning of the project - I can recommend this company to anyone seeking this type of service .

We just had an inspection but the inspector was very knowledgeable and thorough. They recommended a…read morecautious approach and we really appreciated their integrity and the information.

We cannot recommend MACS Restoration highly enough! Francisco has helped us through two separate…read morefloods, and both times he and his team have been absolutely incredible. They are professional, responsive, on time, honest, and fairly pricedeverything you hope for when dealing with the stress of water damage and restoration. Francisco is someone you can truly trust, and his team does top-notch work from start to finish. After experiencing their service twice, we can confidently say that MACS Restoration is the best in the business. If you ever find yourself needing restoration services, do yourself a favor and call Francisco and MACS Restoration. You will be in the best possible hands!

We were in a lousy pickle and these guys saved us. So appreciate everyone from the office folks to…read moreour tech Francisco. Our water heater had flooded the basement, and we initially had another company over. This other company did not at all make clear that they did not have a team available to pump out the water over the weekend. They plugged in a dehumidifier and left the pool of standing water there! We then reached out to MACS and they were so assuring and helpful. Francisco showed up very quickly, allowing us to move forward to resolve the situation, and was responsive throughout the process. Hopefully nothing like this happens again, but they'll be our go-to guys if it does. Thank you to the entire MACS team.

They did a terrible job on my apartment after the eaton fire. i was pregnant and expected the…read moreremediation to remove the lead danger. I ended up moving back to my apartment thinking it was safe. I gave birth prematurely. We tested again and found remaining lead. Now I am concerned for my baby's health still in NICU. Don't hire them to remediate your home.

Very professional and reasonably priced company. Had an emergency roof leak in West Hollywood and…read morethey were hired to do the remediation/mold removal. I got very timely updates and did not feel like I was being upcharged like many of these companies will do. Highly recommend

Update to the Update as I am almost done working with Puro Clean…read more 4/20/25 we move back home. Just now, on my first visit into my office room, the window sills are filthy and seem covered in what is soot and windstorm remnants. I am attaching pictures. We did have repairs done to our ceiling since the remediation but not in this room and there's no way after paying Puroclean $45,000 for that remediation there should be anything looking like that in my house. My side room is also dirty in this manner. The manager Christian has not responded to my texts about this. They also took two panels of curtains but left all other curtains in the house? I'm assuming they needed to be cleaned. They also did not offer any haul away of total losses. I can barely make contact with them. The manager Christian is responsive when he wants something (like calling me asking me to take down this review) and responds when he feels like it otherwise. His voicemail box is full. The other office staff are in developing nations and not actually on the ground. Furthermore, in laundering my clothes/linens, they told me it would take two weeks. It's been at least 6. Management also specifically instructed that they not release my items to me even though they are ready because they were still haggling with my insurance. Even my adjustor was shocked at this behavior from a remediation company. Especially since I promptly wrote and they cashed without issues two previous checks for $25,000. We've had to move back in without our clothes, sheets, towels, etc which is challenging. They're ready and available but Puro Clean is holding them hostage; a business practice they were not upfront about utilizing when I sent my clothes in for treatment. Please please go to any one else for remediation and restoration but Puro Clean. Update: Puro Clean has requested I remove this. I did eventually hear from someone on the ground here in LA, Christian, and they refunded us the money we had paid to have our insulation removed (we're still waiting on the check to arrive via mail). I appreciate that Christian reached out and has been very responsive. I am happy with how he resolved the issue. However, I still think the whole discrepancy between our payment and what services were provided and the behavior of their call center representatives (Tobi) and on site person (Roman) was disingenuous. I am amending my review to 3 stars since Christian was responsive and we did get our money back. Original Review: We contracted Puro clean to do smoke/ash remediation on our house after the Eaton fire. When I did my final walk through, with Roman from the Pasadena office, he told me my crawl space was too tight (it is 12 inches) and so the insulation wasn't removed and I should have my contractor fixing structural damage remove and replace the insulation and that would be "easier." I was happy to do so. However, Tobi, from their office (which is a call center in Nigeria/Other countries making them very hard to work with) pressured me to immediately pay the full amount due on the service (which included removing all insulation and replacing it, which was not done). I foolishly paid. When I contacted Puro Clean to correct the error and get the part I paid for that they did not do, refunded they have been incredibly shady and dishonest. It's disgusting that they take advantage of displaced persons from a natural disaster. According to their call center (which is the only point of contact for customers) Roman, at their Pasadena office is now claiming all the insulation was removed and Puro Clean is refusing to return money their were paid for a service they did not do. Using Puro Clean has turned into a nightmare for us.

From the owner: PuroClean of Pasadena is the region’s only physician-led property restoration company, bringing…read moremedical expertise, scientific precision, and compassionate care to every project. We specialize in water damage mitigation, fire and smoke restoration, mold inspection and remediation, and biohazard cleanup, including crime scenes, trauma, fentanyl contamination, and drug-affected environments. Our physician leadership ensures elevated health and safety standards, evidence-based protocols, and meticulous attention to environmental and microbial risks that many traditional restoration companies may overlook. When emergencies strike, we respond quickly with advanced technology, clear communication, and a commitment to restoring both your property and your peace of mind. Our team is highly trained, certified, and equipped to handle hazardous conditions with discretion, professionalism, and medical-grade sanitation practices. Whether dealing with flooding, fire loss, toxic residues, or sensitive biohazard situations, we focus on creating a safe, healthy, and fully restored environment. PuroClean of Pasadena stands apart by combining restoration expertise with medical insight—delivering cleaner, safer, and more reliable results for homeowners, businesses, and communities.

Gus and his team were outstanding to work with from start to finish. I had water damage in an…read moreupstairs bathroom that also affected the ceiling of a downstairs closet, and Gus made the entire repair process easy and straightforward. He took the time to clearly explain the different options, answered my questions, and provided a timely and very fair quote. Once we decided how to move forward, he was able to get the work scheduled quickly, and his team did an excellent job completing the repairs. I really appreciated Gus's communication, professionalism, and reliability throughout the entire process. It's not always easy finding someone you can trust when dealing with unexpected home repairs, and I had a great experience working with him and his team. I would highly recommend them and wouldn't hesitate to use them again.

I would avoid this company at all cost. We had a horrible experience with them and will never…read moreconsider reaching out in the future. Our experience started with calling their office numerous times and not being able to get through to the correct person to speak with. Communication between Jarrett and his team including the service tech and secretary was so sporadic. They started by looking at our home for possible mold remediation issues and the tech who came to our home said we could do it ourselves but told us he had to call his boss Jarrett and he shared a lot of things we did not need done. Unfortunately the two other companies we reached out to for mold remediation were not helpful so we moved forward with Protech but once our insurance was involved everything changed. The price changed and the communication was horrible. Jarrett even emailed the claims adjuster saying that "I was calm now" because he spoke with me when really the insurance could barely get a hold of him or his company to get information either. He was so unprofessional. His secretary was very kind and when I refused to speak with Jarrett over the phone she did not push me almost like she understood and this wasn't the first time that had happened. The work they finally did took forever and they left the large fans in our home for almost a week instead of overnight then charged us extra for it. The piece was so inflated and the work was bare minimum. We even decided to have a different construction company finish the job and close the holes Protech made to remediate the mold. I know it is hard to find a good company to trust for help with mold but this definitely isn't the one.

I'm very happy with my experience with this company. They are responsible, dependable, and…read moreprofessional. They truly care about their customers and make sure everything is handled properly. I would definitely recommend them to anyone looking for a trustworthy company with great service!

I works with Paul Davis east San Gabriel valley to remediate my home after the fires. Heard about…read morethem on a Facebook post. Called them and Gary walked me thought the process. Took over all communications with my farmers adjuster and got them to approve his estimate. After signing the contract, Leo met me on site and tagged all the contents he thought could be cleaned. He was very thorough and explained it layman's terms. We had a couple bumps in the road but overall, I'm very happy. Hope I never go thru this again but if I do, I'm calling them. If you see this, thank you again. Great company, truly care, sincere and understanding, not pushy like the rest.

My Grandma's home was severely damaged after an electrical fire and we were connected with SERVPRO…read moreof Arcadia through State Farm. Considering the enormous amount of details and stress involved with rebuilding a house, I will forever be grateful for the help from the co-owner Amy Moufarrege. With all due respect, I would advise avoiding working with her dad Tony who was a little too "old school" for my taste. Amy however was professional, patient, and kind. It took almost 2 years to get the house rebuilt, especially since things needed to be updated to meet current codes and so many phases needed authorization from insurance. Amy always did a great job of answering all of my questions and concerns. Also, there were times that we had special requests with the rebuild and her team was able to offer creative solutions that still allowed us to stay within the insurance budget. To anyone recovering from a house fire: CONSULT your insurance agent so you understand all of the details of your policy coverage; it'll definitely help expedite the process and reduce the confusion when trying to understand what services/repairs/resources are covered or not. I would definitely work with Amy and her team again for any other contracting/construction needs!

Servpro has been extremely helpful and patient with me. The owner Amy is great! She even had…read moresomeone deliver my portable ac unit to the place where I'm staying during the reconstruction. I was so grateful for that act of kindness. Thank you Servpro!

We recently found mold in our back room and reached out to ARG Restoration and Construction. We…read morespoke with Mario, and he was able to respond right away and even came out for a same-day visit. Once we agreed to the estimate, he had his team ready to start the mold remediation within 48 hours. Mario and his employees were incredibly polite, professional, and respectful throughout the entire process. They treated our home and us with care, and communication was always easy. They took the time to explain everything, completed the remediation within the timeframe they gave us, and immediately followed up with the reconstruction of the room. They also went above and beyond by doing a complete wipe-down of our bathroom and taking care of several touch-ups. Our bathroom and back room look amazing compared to how they looked before! We would definitely recommend ARG Restoration and Construction to anyone in need of restoration or construction services. Thank you so much to Mario and everyone at ARG--you are all truly appreciated!

I discovered mold in my bedroom and received several bids for the remediation and restoration work…read more The most reasonable quote came from ARG Restoration. Gabriel took the time to walk me through several options based on my budget, clearly explaining the pros and cons of each one. He told me the project would take a little over a week after the mold treatment, but the team finished everything in just four days. The workers were friendly, professional, and took the time to explain what they were doing and why. They also gave me style options for how the room would be put back together. Best of all, the total price ARG charged to tear out the affected areas, treat the mold, and fully restore my bedroom was the same amount another company quoted me just for mold treatment. I was extremely satisfied with their work and would definitely use ARG Restoration again.