My Grandma's home was severely damaged after an electrical fire and we were connected with SERVPRO…read moreof Arcadia through State Farm. Considering the enormous amount of details and stress involved with rebuilding a house, I will forever be grateful for the help from the co-owner Amy Moufarrege. With all due respect, I would advise avoiding working with her dad Tony who was a little too "old school" for my taste. Amy however was professional, patient, and kind. It took almost 2 years to get the house rebuilt, especially since things needed to be updated to meet current codes and so many phases needed authorization from insurance. Amy always did a great job of answering all of my questions and concerns. Also, there were times that we had special requests with the rebuild and her team was able to offer creative solutions that still allowed us to stay within the insurance budget. To anyone recovering from a house fire: CONSULT your insurance agent so you understand all of the details of your policy coverage; it'll definitely help expedite the process and reduce the confusion when trying to understand what services/repairs/resources are covered or not. I would definitely work with Amy and her team again for any other contracting/construction needs!

Servpro has been extremely helpful and patient with me. The owner Amy is great! She even had…read moresomeone deliver my portable ac unit to the place where I'm staying during the reconstruction. I was so grateful for that act of kindness. Thank you Servpro!

Extremely diligent, Rene and Miguel kept me up to date on the mold removal process. They did a good…read morejob keeping everything clean and blocked off for safety. Would recommend to others

From start to finish, we had an excellent experience with this team. Rusty came out to perform our…read moremold inspection and was incredibly thorough. He took detailed photos, carefully explained his findings, and walked us through the recommended treatment process step by step. He even took the time to speak directly with our contractor, who initially wanted to handle the mold remediation themselves, and professionally explained why mold treatment should be left to certified professionals. We really appreciated his honesty, expertise, and willingness to advocate for doing the job correctly. Rene and Miguel were equally outstanding during the remediation process. They carefully taped off and sealed the affected areas, kept us informed throughout the entire job with updates and photos, and made sure everything was cleaned up afterward following the fogging treatment. Their communication and professionalism gave us complete peace of mind. One thing that meant a lot to us was their attention to cleanliness. My husband has severe eczema, so we were especially concerned about dust, residue, and strong chemical odors. We were pleasantly surprised to come home to a house that was exceptionally clean with little to no lingering odor. We highly recommend this team to anyone dealing with mold issues. They are knowledgeable, professional, communicative, and truly care about doing the job the right way. Thank you, Rusty, Rene, and Miguel, for making a stressful situation so much easier to navigate!

I hired C3 to mitigate water damage from a leaky pipe in my home and I was very pleased with the…read morework they did and I felt that the pricing was very fair. Nathan is a pleasure to work with - he is professional, communication was a breeze and he is always responsive and never leaves out important details. Given the work included a lot of drywall removal and replacement, his team did a great job keeping dust and debris from getting to places it was not wanted by covering and sectioning off the affected area, which made me really happy. Overall I was satisfied with their service and would not hesitate to hire them again or recommend them. Water damage is almost always a nightmare, but Nathan and C3 will help you navigate the issue and solve the problem.

C3 is a great company. I'm so glad I hired them instead of other companies. His estimate was fair,…read moreand his communication was great. As I am sure most people get really upset finding out there could be black mold in their (newly remodeled) home. Nathan was very patient with my millions of questions, and also at handling my tenant who was very worried and angry. It took a little longer than expected but understandable with all the rain. Global warming, and the larger volumes of rain coming down all at once create standing water or water that can seep into cracks near properties..... going to make a lot more work for C3. I had called a bunch of other companies and they were a total nightmare to deal with and their estimates were 6x what Nathan charged. Not only were they horrible companies but they lied to my tenant when they gave the estimate which sent her into a tailspin. I highly recommend this company. They are honest and fair, and got the job done within a week or two of my initial phone call. Also I read the fine print t in the contract so I knew that they don't repair damages caused by tape on walls floor etc. my apartment has painted floors so I sort of expected tape would pull up paint. This company definitely made a bad situation better.

I had called for damage due to flooding. They were very nice, cordial and most importantly on time…read more The cost was very fair and was easy to understand. Now the work done on my bathroom is professional and plan beautiful. They did the work correctly, just overall super happy!! This company deserves 5 Stars for their work and professional personality. I felt very comfortable with the workers. A+++++++

DO NOT HIRE THIS COMPANY!!!! Yalmar Martinez from Dennis…read moreEmergency Restoration has proven himself and this company to be incompetent, unqualified, dishonest, rude, condescending, threatening, and unprofessional! He disappeared before completing the job and took some of my property with him. The contract stated that the job would take 2 months and 8 months later, it remains incomplete. The work that he did finish needs to be redone and it's costing me thousands to fix his numerous mistakes and finish the job. DO NOT HIRE THIS COMPANY!!!!! My experience has been a nightmare!!!!!!!

tldr: I liked working with them at the beginning and I think they did a decent job, but my main…read moreissue is that I wasn't able to get them to follow up on some finishing touches. I tried to get them to fix a scratch in my hardwood floors since they were the ones who last refinished it, but after several calls and texts they never responded and I gave up. A simple no would have been nice (I understand that it's a much smaller job), instead of wasting my energy of trying to reach them. ------------------------------------------------------------------------------ I needed to use this contractor because they did some work on the property after a leak issue during the escrow process (I'm they buyer and they worked with my building's HOA and the seller during the escrow). Along with refinishing the floors and fixing some walls, they replaced just the bottom cabinets of the kitchen. Although they missed replacing a small section of base boards, I thought their work generally looked nice! Since I wanted the upper kitchen cabinets to match the lowers, I gave them a call to do so as well. For the most part, I communicated with Yalmar and initially liked him! He was clear to talk and easy to arrange plans with. He also answers via text sometimes, which I loved, since I personally hate calls. The cabinets themselves were done by Isreal, who was also nice and easy to speak with. I thought he did an okay job. The cabinets themselves are functional and look pretty nice other than looking unfinished in some parts of the cabinets' underside. Unfortunately, my air ducts that lead to the over-the-range microwave no longer work since the height of the cabinets covering them were changed. They did however warn me of this before making the change, but didn't really tell me how the change may affect things. I'm willing to let that slide though, as I'm the one who didn't really think that through. Yalmar said he'd let me know if he had a contact who could handle this, but never got back to me on this. During the process, I think they may have left (what is at least I think) a large scratch in my newly refinished hardwood floors. I'm not 100% sure though, just that the scratch wasn't there before the cabinets were put in. I honestly didn't mind as long as they could take a look to try to fix it because they were the last people to do work on the floors (even if I had to pay extra for it). However, after several attempts to call them to set something up, I gave up. Yalmar initially promised to ask his floor guy to see if they had time to come by, but after leaving several texts and voicemails asking him to follow up throughout a few weeks, I gave up, as he never texted or called me back. Up until the trying to get the scratch fixed, I would have given them a good review! It was really frustrating for them to never answer me about the scratch in the floor. I know that it's a small job for them and has much less of a priority, but if that's the case it would have been nice to just be told no instead of ghosting me. If they're able to correct this, I'd be more than happy to update my review!

I couldn't be happier with the service I received from Urgent One Restoration. They recently…read morecompleted a crawlspace cleanup at my home, and the entire experience was outstanding from start to finish. The team was professional, punctual, knowledgeable, and took the time to explain everything they were doing. They treated my home with care, kept me informed throughout the process, and left the crawlspace incredibly clean. You can really tell they take pride in their work and genuinely care about their customers. What impressed me most was their attention to detail and how hard everyone worked to make sure the job was done right. They went above and beyond my expectations, and I felt completely confident knowing my home was in good hands. If you're looking for a restoration company that's honest, reliable, and truly committed to quality, I highly recommend Urgent One Restoration. Thank you to the entire team for your exceptional service--I wouldn't hesitate to call you again or recommend you to friends and family!

When unexpected sewage cleanup and water damage happened under my house, I called Urgent One…read moreRestoration, and I couldn't be happier with the service they provided. From start to finish, the experience was exceptional. A huge thank you to project manager Sarkis and his crew, Koko & Irvin. Special thank you to Koko who ran the sewage cleanup under my house and making it look like it was never there. Their professionalism, honesty, and step-by-step explanations made a stressful situation much easier. Their communication was outstanding, the pricing was fair, and the quality of service exceeded my expectations. Overall, it was a stress-free experience during a difficult situation. If you ever experience water damage or fire damage, I highly recommend Urgent One Restoration. Thank you for turning a stressful situation into a positive experience!

I highly recommend ER Emergency Restoration. After discovering water damage in my bedroom closet…read moreand walls, I was overwhelmed, but their team made the entire process much easier. From the very beginning, they were professional, friendly, and responsive. They explained what they expected needed to be done, set realistic expectations, and kept me informed every step of the way. When unexpected issues were uncovered during the remediation, they communicated everything clearly, explained my options, and made sure I understood the next steps before moving forward. Their professionalism, honesty, and excellent communication gave me confidence throughout the project. It's not easy dealing with water damage and mold, but they made a stressful situation much more manageable. I truly appreciate their hard work and would not hesitate to recommend them to anyone needing mold remediation services.

Our second-floor master shower drain line failed, causing water to pour into our first-floor…read morekitchen. Ruben and his team arrived within an hour and immediately began water extraction and setting up drying equipment to prevent further damage. Since we had just upgraded our kitchen, we were extremely concerned about avoiding any irreversible damage. Thankfully, his team did an outstanding job preserving everything they could. They thoroughly documented the situation, took photos, and clearly explained what to expect with our insurance claim--something that was incredibly helpful during a stressful time. After confirming there was no remaining moisture in the ceiling cavity or surrounding areas, they went above and beyond by returning to cover the ceiling. This allowed us to continue using our kitchen without disruption or worrying about exposed debris. Because of their professionalism and attention to detail throughout the process, we didn't hesitate to hire them again for the rebuilding phase. Truly a great team--we feel very fortunate to have worked with them!

My home office / man cave / music studio flooded with the recent rains, and seeing it all with 4-6…read moreinches of water was heartbreaking. I had spent most of 2021 setting everything in there up, and one rainy morning it was all gone. I felt like I lost part of myself and had no idea if or when things would get back to the way they were. Servpro far, far exceeded all expectations. They were in there within 24 hours doing the remediation / cleanup because all the floors and drywall up to 3 feet had to be cut out. They carefully moved all my stuff to dryer areas and then dried and sanitized everything else so no mold could grow. Then they did the rebuild part, which consisted of installing new flooring, baseboards, painting and putting everything back together. All this and they were in contact with my insurance company to make things easier for us. When they say "like it never happened", they really mean it. Now that the work is done, it's almost like nothing happened--except I think the work they did was actually BETTER than the original work done in here! And they did all this great work in the rain and over the holiday week. Wow. Just wow! So I'm writing this from my new/old office just hours after they finished. When I saw the room back to the way it was, it almost brought me to tears. So happy these guys were there for us. Special props to Julio, Tony, Peter, Gilberto and Ivy from the main office! You should all be proud of the work you do because it makes a positive impact in real peoples' lives (like me)!

I was told by the inspector that his report will not hold up in court…read more They are not mold specialist. According to the city they are not licensed specialist. The value is bad when the report is just a piece of paper with no value