C3 is a great company. I'm so glad I hired them instead of other companies. His estimate was fair,…read moreand his communication was great. As I am sure most people get really upset finding out there could be black mold in their (newly remodeled) home. Nathan was very patient with my millions of questions, and also at handling my tenant who was very worried and angry. It took a little longer than expected but understandable with all the rain. Global warming, and the larger volumes of rain coming down all at once create standing water or water that can seep into cracks near properties..... going to make a lot more work for C3. I had called a bunch of other companies and they were a total nightmare to deal with and their estimates were 6x what Nathan charged. Not only were they horrible companies but they lied to my tenant when they gave the estimate which sent her into a tailspin. I highly recommend this company. They are honest and fair, and got the job done within a week or two of my initial phone call. Also I read the fine print t in the contract so I knew that they don't repair damages caused by tape on walls floor etc. my apartment has painted floors so I sort of expected tape would pull up paint. This company definitely made a bad situation better.

Five Stars. Everyone was stellar. Respectful. Most important to me...Knowledgeable!…read moreSPECKIE WHITLEY HEIGHTS, HOLLYWOOD

We just had an inspection but the inspector was very knowledgeable and thorough. They recommended a…read morecautious approach and we really appreciated their integrity and the information.

Very honest, quick to schedule, fast, and reasonable. They gave great recommendations!read more

Eric and his team at Mold Zero were absolutely incredible from start to finish. They did a thorough…read moreinspection and clearly identified the presence of mold, rotted wood, and where the issues were actually stemming from, rather than just treating surface-level symptoms. They were extremely communicative throughout the process, explaining everything in a way that was easy to understand and never rushed. The team was efficient, effective, and clearly very experienced. Their 5-step process is incredibly detailed and gave me a lot of confidence that the job was done right the first time. If you're dealing with mold or suspect moisture issues, I can't recommend Mold Zero enough. Eric and his team are professional, trustworthy, and truly experts at what they do.

They charge $75 dollars for expediting the lab results, and verbally promised 1-2 biz days for…read moredelivery, but it was literally delivered at 6pm of the 3rd biz day. If you need your lab fast, you cannot rely on them to deliver the results in time for your house inspection / price negotiation. Would not recommend for false promises ect. -------- Edit: also asked for refund, like another reviewer, only for the expedited part, not full refund, but was rudely denied, it was very unprofessional as how they treat their customers.

This is the one. Stop your searching and price comparing and go with MACS! I cannot rave enough…read moreabout the care and hard work Jose put into our project. The amount of times he went above and beyond was astounding (and honestly unheard of these days) and really made me feel like he cared about me/our home, not just a paycheck. Between the price, the customer service and the project service itself... they are completely unmatched! I am so so grateful for Jose and everything he did for us. He is patient, honest, hardworking and trustworthy - everything you want when hiring for a big project like mold. I hope we never have to use them again lol BUT if we do I will without a doubt be a repeat customer. And will be directing all my friends to Jose! He's your guy!!!

So do you ever have service providers disappear once they've gotten your cheque in hand? That's…read morenot MACS Restoration. A few days after we had fully paid them up for finishing their work, they called back to schedule an additional cleanup prior to testing. I think that one example shows how they really make customer service a priority, even when they might not have a financial stake any longer. Their prices on top of that were very reasonable and they had correctly assessed the cause of the water damage even prior to removing the walls which speaks to their experience on handling water damage issues. I liked how they were able to offer both demolition and reconstruction services. They were also very helpful in coordinating with our tenant instead of having us act as intermediaries. Finally they kept to their estimated timetable and to their quote (except for replacing a shower door which understandably would be an additional cost). Now you usually don't wish for more water damage to occur, but if it did we would definitely be interested in going back to MACS.

They did a terrible job on my apartment after the eaton fire. i was pregnant and expected the…read moreremediation to remove the lead danger. I ended up moving back to my apartment thinking it was safe. I gave birth prematurely. We tested again and found remaining lead. Now I am concerned for my baby's health still in NICU. Don't hire them to remediate your home.

Very professional and reasonably priced company. Had an emergency roof leak in West Hollywood and…read morethey were hired to do the remediation/mold removal. I got very timely updates and did not feel like I was being upcharged like many of these companies will do. Highly recommend

Update to the Update as I am almost done working with Puro Clean…read more 4/20/25 we move back home. Just now, on my first visit into my office room, the window sills are filthy and seem covered in what is soot and windstorm remnants. I am attaching pictures. We did have repairs done to our ceiling since the remediation but not in this room and there's no way after paying Puroclean $45,000 for that remediation there should be anything looking like that in my house. My side room is also dirty in this manner. The manager Christian has not responded to my texts about this. They also took two panels of curtains but left all other curtains in the house? I'm assuming they needed to be cleaned. They also did not offer any haul away of total losses. I can barely make contact with them. The manager Christian is responsive when he wants something (like calling me asking me to take down this review) and responds when he feels like it otherwise. His voicemail box is full. The other office staff are in developing nations and not actually on the ground. Furthermore, in laundering my clothes/linens, they told me it would take two weeks. It's been at least 6. Management also specifically instructed that they not release my items to me even though they are ready because they were still haggling with my insurance. Even my adjustor was shocked at this behavior from a remediation company. Especially since I promptly wrote and they cashed without issues two previous checks for $25,000. We've had to move back in without our clothes, sheets, towels, etc which is challenging. They're ready and available but Puro Clean is holding them hostage; a business practice they were not upfront about utilizing when I sent my clothes in for treatment. Please please go to any one else for remediation and restoration but Puro Clean. Update: Puro Clean has requested I remove this. I did eventually hear from someone on the ground here in LA, Christian, and they refunded us the money we had paid to have our insulation removed (we're still waiting on the check to arrive via mail). I appreciate that Christian reached out and has been very responsive. I am happy with how he resolved the issue. However, I still think the whole discrepancy between our payment and what services were provided and the behavior of their call center representatives (Tobi) and on site person (Roman) was disingenuous. I am amending my review to 3 stars since Christian was responsive and we did get our money back. Original Review: We contracted Puro clean to do smoke/ash remediation on our house after the Eaton fire. When I did my final walk through, with Roman from the Pasadena office, he told me my crawl space was too tight (it is 12 inches) and so the insulation wasn't removed and I should have my contractor fixing structural damage remove and replace the insulation and that would be "easier." I was happy to do so. However, Tobi, from their office (which is a call center in Nigeria/Other countries making them very hard to work with) pressured me to immediately pay the full amount due on the service (which included removing all insulation and replacing it, which was not done). I foolishly paid. When I contacted Puro Clean to correct the error and get the part I paid for that they did not do, refunded they have been incredibly shady and dishonest. It's disgusting that they take advantage of displaced persons from a natural disaster. According to their call center (which is the only point of contact for customers) Roman, at their Pasadena office is now claiming all the insulation was removed and Puro Clean is refusing to return money their were paid for a service they did not do. Using Puro Clean has turned into a nightmare for us.

From the owner: PuroClean of Pasadena is the region’s only physician-led property restoration company, bringing…read moremedical expertise, scientific precision, and compassionate care to every project. We specialize in water damage mitigation, fire and smoke restoration, mold inspection and remediation, and biohazard cleanup, including crime scenes, trauma, fentanyl contamination, and drug-affected environments. Our physician leadership ensures elevated health and safety standards, evidence-based protocols, and meticulous attention to environmental and microbial risks that many traditional restoration companies may overlook. When emergencies strike, we respond quickly with advanced technology, clear communication, and a commitment to restoring both your property and your peace of mind. Our team is highly trained, certified, and equipped to handle hazardous conditions with discretion, professionalism, and medical-grade sanitation practices. Whether dealing with flooding, fire loss, toxic residues, or sensitive biohazard situations, we focus on creating a safe, healthy, and fully restored environment. PuroClean of Pasadena stands apart by combining restoration expertise with medical insight—delivering cleaner, safer, and more reliable results for homeowners, businesses, and communities.

Protech was a great company to work with.We had a flood at our house and the insurance company sent…read morethem out to assess our situation and they very helpful and knowledgable about what needed to be done.They were very understanding of our needs so we could remain in our house while the work was being done. There workmen-ship was excellent and Jarrett and his team were very Professional to work with . We would highly recommend Protech!

The ProTech team did an outstanding job restoring my home after experiencing a water heater leak…read moresituation. Ray, Gus, Neil, Vaughn, and the floor installer were all highly skilled and professional. They explained every step of the process. Ray (Financial person) was honesty and made sure the project stayed within budget. There were no surprises. He was always available when I called, in fact, all the workers answered their phones when I needed to reach out to them. Communication was superb. I highly recommend ProTech, they do excellent work and they are a great bunch of guys to work with.

Although we ultimately were not able to move forward with Paul Davis, I want to sincerely thank…read moreGary for the invaluable advice and support he provided throughout the process. He went above and beyond to help ensure our insurance company would cover the necessary smoke remediation for our home. Gary was extremely thorough in his estimate, proactive in working with insurance, and consistently responsive to every question I had. Thank you, Gary, for truly caring. If circumstances had allowed, I would have absolutely chosen Paul Davis to remediate our home.

I've had the opportunity to work with Paul Davis Restoration from a professional standpoint and…read morehave always been impressed by their communication, responsiveness, and overall professionalism. They are organized, reliable, and clearly care about providing a great experience for their clients. Highly recommend working with them if you're looking for a trustworthy restoration company.

I discovered mold in my bedroom and received several bids for the remediation and restoration work…read more The most reasonable quote came from ARG Restoration. Gabriel took the time to walk me through several options based on my budget, clearly explaining the pros and cons of each one. He told me the project would take a little over a week after the mold treatment, but the team finished everything in just four days. The workers were friendly, professional, and took the time to explain what they were doing and why. They also gave me style options for how the room would be put back together. Best of all, the total price ARG charged to tear out the affected areas, treat the mold, and fully restore my bedroom was the same amount another company quoted me just for mold treatment. I was extremely satisfied with their work and would definitely use ARG Restoration again.

I reached out to Rafael several years for repairs on my home. He was responsive and great, so this…read moretime I reached out to him again for another roof leak. Big disappointment. The first initial call was great and fast. As the work began, delays started coming up in almost every single process. Before the work began, I mentioned there was a small section of pipe that needed to be redone, and he agreed to do it. As the repair progressed, he didn't address the pipe, and kept telling me someone would be back to do it later on. Work began January 2026, and it is now almost May. Rafael has become super unresponsive, kept scheduling with no shows, and pushing back the repair. Then he just stopped responding altogether. Up to this point the repair still has not been done. ARG Service with Rafael was with an insurance claim. It seems to me like they just don't reply after getting paid. Very unprofessional and irresponsible. I want to recommend ARG and Rafael, but this experience has been frustrating and disappointing