The team was very professional and efficient, explained every detail of what needed to be done. Will definitely recommend Urgent One. Thank you for everything. Sincerely, The Hanfords read more

They messed up everything in the house I would never hire them ever again or wouldn't recommend them to anybody restoration. I don't think so. A bunch of BS. They don't know what they're doing. They do not come. Highly recommended workers. Don't speak English. No communication just not OK. read more

I called Urgent One Restoration after mold was discovered while redoing the floors. Urgent One Restoration was quick and very professional. From wrapping the room and covering all my belongings to the great clean up job and sanitizing, I was pleased. I had an extensive problem covering multiple rooms. Alexis was great at identifying and explaining the problem areas and the actions the team would take to correct it. Great service and results. read more

Urgent One Restoration - Damage Restoration Near Me - Los Angeles, California

Just wanting to share a response to your feedback, when I reached out about the hot water heater being off, it was our tenant who solved the issue not Urgent One. No one called with instructions Additionally, the technician did NOT wait for us to return and did apologize when he came back to pick up his equipment. We were not given any instructions on what to do while the equipment was in our home. Finally, the "trusted connection" charged $500 for an asbestos test that we later received a quote for only $300. read more

These folks were super efficient with mold remediation. They're trustworthy hard/good workers with good / easy communication. Had a really good experience with Irvin and his team and they offered reasonable pricing; would definitely recommend! read more

Had urgent one restoration come to my house after I had an emergency flooding in my bathroom. They sent out David to set up every equipment. He was very professional and courteous. The man went above and beyond to make sure everything went smoothly and to keep my family same from any equipment that was installed. read more

David was very professional. Made sure I knew what to expect while his team was working. Respectful and thorough

Multiple toilets overflowed in my home. Urgent One Restoration sent David and Diego to assess the damages. Both of them assessed the damages through out the home, and walked me through the entire process that followed their inspection. Within a hour, they had a crew on-site cleaning and sanitizing the affected areas. I was impressed with the quick response. David followed up with me daily providing updates on the status of the work. I couldn't of asked for a better company. 5 stars all the way. read more

Was referred to Urgent one by Papas plumbing. Jedediah reached out and gave us a step by step process of all work that needed to be done. He gave us options on what we wanted to be completed and answered all questions we had. Jedediah and the urgent one team came out while it was raining and completed the work what we requested in a timely and efficient manner. While completing the work, the team was clean and careful, and made sure that no debris or mess was left behind. On the last day, Jedediah came out with the team to help assist and pick up all equipment that was used. Thank you very much, Jedediah and the urgent one Team! read more

I didn't end up needing to move forward with their services, but I was really impressed with this company. From the very first call, their customer service was excellent--professional, patient, and quick to answer all my questions. What stood out most was their follow-up and how attentive they were, even knowing I might not hire them. That says a lot about how they treat people and run their business. If I (or anyone I know) ever need water remediation, they'll be the first company I call read more

I did not end up working with Urgent One for my issue, however I'm leaving a review because Tracy was so responsive, helpful, and friendly that I felt compelled to support. Her customer service skills are excellent. Immediately we felt at ease and that she really cared about giving us the info we needed and helping us out. She even followed up where others did not. The only reason we did not work with Urgent One was because our family contractor ended up being free to take care of the job. Either way, I feel like I got a glimpse why this company's reviews are so high. read more

I had a great experience with Urgent One! From start to finish they provided amazing service very on point and detailed. Starting with office staff and techs that came to my parents home when they had a leak going on. They helped with the whole process so gradually and professionally! They helped with the drying process, breaking down and removing whatever needed to be changed and also even pack out and pack in! They packed everything so nicely to be stored and taken care of until our home is ready to move back in. Highly recommend this company and their team they are very professional and know exactly what they're talking about! Thank you guys!! read more

Urgent one restoration has been like family to me in this short amount of time. Helping me through mitigation and conversations with insurance. They have been extremely informative and supportive which is very rare of a company. There have been complications and Urgent one has been there to help me work through them all. There staff is kind and helpful and resourceful. Would recommend them to anyone. read more

TLDR: tried to charge for work that wasn't actually completed (see texts of demand for payment and then 2 hours later admitting they didn't do certain work). Any work that was done wasn't done well including improper / incomplete removal of impacted soil (see photo of wet soil and mushroom) and dehumidifier that wasn't installed properly (see video). No one came to fix when this issue was raised. Extremely poor communication and multiple third party peers confirmed we were overcharged and taken advantage of. Full story - I found urgent one through a plumber who said I should call them. They came the next day and said the soil was wet and there is probably a tiny leak somewhere and they would send a quote to start right away. The quote was for roughly 12k to remove wet soil and clean up subfloor of any wetness etc. the next day they started and realize there is mold. They send a new quote of 8k plus additional options needed ranging from 3-7k. At this point I wanted to get a second opinion but assumed the work they completed was fine. David when he left on Saturday said someone would be there Sunday to check on things and I one showed up. I reached out to Lev (owner) Stephanie and David and lev said no one would come until Tuesday. On Monday morning a second opinion comes and we see the dehumidifier wasn't appropriately connected. They used the wrong tape so it wasn't even working properly. He said someone should check this daily. He also saw wet dirt and a mushroom in the crawl space so the soil wasn't even removed properly. I talked to another company who said that these people may not be competent to handle a crawl space area and also said they should be coming daily. Both parties said we were also being massively overcharged. I tried to alert them of the dehumidifier issue on Monday and lev never called me and no one came to fix the issue. At that point we realized we didn't want to work with these people anymore and Stephanie (office manager) said we had to pay before they take equipment out. On Monday we said they also never installed the air movers so they took that off the invoice after we brought it up. Still avoiding commenting on the dehumidifier issue. She also never responded to the issue of how any sanitization was done if they found mold. She said we need to pay before they pick up equipment but then Two hours later she did agree that they definitely didn't complete all the work the said they did and took more money off. We weren't aware of the wet soil until one of the other companies reached out with photos on Tuesday. I text lev and team and lev is "too busy" to talk to me. At this point they are still pushing payment even though I don't think they did what they promised or agreed to. Complete scam and I would watch out read more

Urgent One Restoration - After demanding payment and realizing work wasn't done. Scammers! - Damage Restoration Near Me - Los Angeles, California

The company I work for had an unexpected flood in our 1st floor bathroom so we were connected with Urgent One via our plumber. Stephanie, who was my main POC, was so so helpful throughout this whole stressful process. Gabriel and his crew were also really communicative and worked really fast to get things done as soon as possible for us. We will definitely use them again if or when need be! read more

When my wife and I returned from vacation to a flooded bathroom affecting shared floors and walls with several other rooms, we didn't know where to turn. In addition to handling mitigation, Lev and Stephanie were extremely professional helping us navigate the entire process, from insurance to temporary housing to contracting. They were knowledgeable, helpful and friendly, bringing us invaluable peace of mind throughout a chaotic time. If you find yourself in a similar situation, you'll be hard pressed to put yourself in better hands. read more

Everyone, and I mean EVERYONE! at UOR was amazing from start to finish. They took care of everything for us during a difficult time, and when it was time to return, they made the process incredibly easy. They worked directly with our insurance, so we didn't have to pay a dime out of pocket. They even went above and beyond--helping us assemble IKEA furniture and hauling away all our trash. We truly feel lucky to have found them. Absolutely amazing service! read more

We had a pipe burst under the kitchen sink while we were out of the house, and by the time we got back, water had already spread into the hallway and soaked the cabinets. I called Urgent One Restoration and Tracy answered--calm, professional, and reassuring. She immediately scheduled a same-day inspection and got things moving within minutes. Lev, the PM, showed up that afternoon and took control of the situation right away. He walked the space thoroughly, explained what needed to happen, and had drying equipment running before the damage could spread further. He was clear, honest, and professional throughout. From that point on, Stephanie handled everything. She coordinated the restoration work, kept the schedule tight, and dealt directly with the insurance process so I didn't have to stress over the back-and-forth. Her communication was consistent, detailed, and always on point--you could tell she genuinely cared about doing things right and keeping the project moving. They don't do reconstruction, but for mitigation and emergency response, this team is dialed in. No delays, no confusion--just handled. I wouldn't hesitate to call them again. read more

When we contacted Urgent One last year due to water damage concerns, they was able to come visit our home quickly, much quicker than the other restoration companies we called to try to get an appointment. From the beginning, their staff were professional, knowledgeable, kind and compassionate. As we had to file an insurance claim, they worked closely with the insurance company to ensure that all of the damage was located and properly addressed, truly advocated for us and our home with the insurance company, answered all of my questions throughout the process, and went above and beyond to help us get back into our home. They made this extremely stressful process so much better. I highly recommend their team! read more

Found this company on yelp after a leak and had the worst experience at every turn. They were able to come almost immediately to give an estimate, so even though we originally planned to get several estimates, their rep Pete was friendly and promised a discount if work started immediately... so my husband chose to go with him without comparing with others. First, they come in for an estimate and promise to do everything including remediation and remodel. They run the fans for several weeks (almost a month) during the hottest time of summer and our family (including a 1 year old) are dying in the heat. When we complained they finally started working with insurance to start work. They finish rather quickly but then say they can't do the remodel work due to conflict of interest, and the manager calls to apologize on Pete's behalf. We have to get estimates from other companies and both said that there was still remaining moisture that they'd need to do additional remediation for. When I called Pete about this, he was nonchalant and blamed it on the repiping. Are you kidding me? Water is shut off during repiping and isn't supposed to cause additional moisture. Even if it did, it's your job to ensure everything is completely dry before you say your work is done. Urgent one was also responsible for pack out and in. We found a house during the remodel and I called Pete several times over the course of months to see if the pack in could be done at the new house, since it was in a neighboring city. He said he would check but never did. Later on I received a call from their customer service soliciting a yelp review, and after sharing our experiences with her she apologized and was able to get approval the same day for pack in at the new house. Pack in was extremely unprofessional as well. They were an hour late, apparently due to a dead battery, and then showed up to the wrong address because they misread their calendar. Then they broke our coffee table leg, a sofa leg, and gashed our flooring during transport. They said they'd try to find replacement legs or reimburse us. We followed up and received another yelp solicitation (where I repeated our experiences and they again promised to look into it). It's been a month since and we still have no coffee table and a broken sofa. Pete was bad, and apparently he's no longer with the company. Their pack in team was not much better. Overall, this is probably one of the worst companies I've ever worked with - and I rarely leave bad reviews (I don't want to hurt businesses but this is just unethical and fair warning to others)! read more

I had a good experience with Urgent One, they responded fast, gave a fair price, and were very cooperative with our needs. We want to give a special thanks to Sean, Danny, and Sarkis along with the crew who worked on restoration, as everyone was very helpful and professional. read more

I had water damage due to at my home and the office staff Tracy and Stephanie were amazing and timely. Will definitely use them again

Everyone was super productive and professional-couldn't ask for better service! Would definitely recommend them if you are in need of major cleanup and repairs from a busted pipe! read more

Really happy that I found urgent one restoration, everything was pretty clear before we start the project including the scope of the work, price etc. no other unexpected surprises during the work. Everything is written in the contract, which is pretty nice! During the work, they covered my bedroom pretty well, always answered my questions quickly, I will definitely work with them again! read more

I found Urgent One Restoration through a family member and I'm so happy I did. They work quickly, have good communication, and always answer your calls and texts when you need them. Urgent One provides a high quality service and you won't regret working with them. read more

We had a water issue at our house and Sean and his crew did a fantastic job from start to the end. Sean handled and explained all of the insurance stuff and the crew led by Sarkis was on time and finished the job prior to deadline. read more

I cannot recommend these people enough. Urgent One really pulled out all the stops when they helped me deal with a tricky leak situation that also involved seemingly endless negotiations and arguments with my insurance company. They kept meticulous documentation and assisted me in person whenever I had to deal with insurance inspections, not to mention all the calls and emails they joined in on to make sure that not only the damage was repaired, but insurance followed through with coverage. Their work is immaculate, and they are always on time and execute everything perfectly. They are also very proactive, making suggestions and identifying previously unseen issues to prevent future problems. I hope I never have a need for restoration services again--but if I do, they are the first people I'm calling. read more

Thank you to Lev and his team for his quick service with sewage cleanup and then our water damage restoration. It was a semi-significant job involving bathroom and guest bedroom. Bathroom tiles, drywall and wood floors needed replacing. They were efficient with minimal delays in restoration job. Thanks for making it as seamless as possible. read more

I requested a visit from Urgent One, due to moisture coming up thru the concrete and damaging the flooring and causing mold. Sean arrived on time and once he heard that this has happened before, he indicated that before any work by his company I should seek out the fix the root cause of the problem. He provided a lot of helpful advice. I really appreciated that instead of simply doing the job he was there for, he decided to help and advise me on the best path forward. So, even though I have not received an estimate or done any work with this company yet, I feel that they (at least Sean) are honest and helpful. Once I have a path forward, I will call upon them again. read more

So I had a leak on my roof from all the rain and mold was already starting to show so I did some research called a few places and Urgent One was the fastest at answering my questions and explaining the whole process. They sent a guy right away to check out the problem and started working on my house the next day. The guys were very organized and clean (protected my floors too, since they where going in and out constantly, plus they moved and covered all my furniture and belongings. In just a few days my bedroom was back to normal. Thank you guys for being so awesome and good at what you do definitely recommend them to anyone trying to find a water restoration company. read more

Urgent One Restoration - The dry out part - Damage Restoration Near Me - Los Angeles, California

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I really appreciate the prompt work by Urgent One. I suffered a water leak in my home and they came within a couple of hours to start the mitigation work. They kept close communication with me which I greatly appreciated, and they communicated regularly with my insurance. Quality of the work is excellent. Thank you Lev and all of the Urgent One team. Highly recommend! read more

I usually only leave reviews for food places but I was very satisfied with the work this team did. I reached out to a friend mine who is a plumber and asked him who he would recommend to work on this ceiling leak that ended up collapsing and wetting all my carpet complete disaster!!! anyway, he gave me the number to Urgent One restoration and said he had already used them on a few water damage jobs and that the customers where all happy with their work so I said let's give them a try. Let me tell you I was not disappointed, they gave me a free estimate, came right away, explained to me how long the process would take, and what they would be doing. In less than a week my place looked like nothing had ever happened:) read more

Urgent One Restoration - Damage area fixed - Damage Restoration Near Me - Los Angeles, California

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Everyone involved in this organization is top-notch! I have never experienced better communication in any service industry in Los Angeles. Urgent One is highly knowledgeable in their trade as well as trustworthy. You are in safe and caring hands with them! read more

We requested emergency service on the weekend and a crew came and worked 'round the clock. Our 1924 home's plumbing needed a 'total makeover'. The staff was diligent and professional. We would recommend Urgent One Restoration for any plumbing or flooding issues. read more

We were referred to Urgent One by Papa's Plumbing after they found water spraying into our walls. Urgent One was incredibly helpful from the moment they first showed up, always friendly, professional, and kind. They helped us submit our first claim with our insurance, and they went above and beyond to help "dry in place" so we'd need the least amount of demo possible. We're very appreciative of their work! read more

Five stars all around, great service, diligent, caring and 100% professionals in their field highly recommended to anyone, God forbid should you have flooding or any form of damaged done to your home do not hesitate to call! read more

I don't even know where to begin as I want to write a love letter to our incredible mitigation team for solving and resolving the problem in our crawl space. As first time home owners, we were panicking and of course scared as heck that we were gonna get ripped off. We've already had our share of costly life lessons right after we bought our house. So imagine how skittish we were when we realized, we had to call a pro to come out and check out the crawl space. We called a plumber, a recommendation from a good friend. Those guys came out fast. What we hoped was a dead animal was actually a pool of black sewer water. Our plumber called Urgent One knowing they couldn't even look at the plumbing without the mitigation team getting the water out and sanitizing everything. My husband and I almost exploded an artery when we heard about what was going on underneath our house. We went into full on panic mode. As soon as Urgent One arrived, Pete, the project manager told us he was there to help. In today's world, finding honest and reliable professionals can be like finding the holy grail. Oh and forget it when you're in a desperate situation feeling vulnerable cus that's when they look for financial gain. Marking up prices unfairly and taking advantage of people in their time of need. If you are here reading this, then you are also in a situation at your house that needs to be looked at. Don't sit on this because you've already gotten estimates that made your jaw drop. These types of services are costly but even more so if you go to the wrong people. Meaning, under qualified people that could make things worse later. Urgent One Restoration guys came to us lightening fast and took care of everything. They communicated with us about what they were doing and were so reassuring about remedying the situation. Absolute Pros! My heartfelt gratitude go out to them for the exceptional service they provided me. Their swift identification and resolution of what could have potentially been a serious health hazard and a costly plumbing issue was nothing short of remarkable. These guys definitely stand out as a beacon of integrity and compassion in an industry with a lot of dishonesty. Eternally grateful to Urgent One! read more

Urgent One Restoration provided exceptional service with prompt and thorough responses, ensuring every detail was handled with care and expertise. Their professionalism was evident in their efficient work and clear communication throughout the entire process. read more

I had a toilet back up on the second floor. You could imagine the mess there was sewage coming down to the main floor. I needed help fast, so I called Urgent One. The service I got was outstanding. The office staff answered my questions and sent a technician out right away. It looks like nothing ever happened. read more

Solid company solid staff! Rescued my butt! My ceiling started coming down because of all this recent rain. I had no idea what to but thankfully My good friend referred me to Urgent One Restoration. Fixed my ceiling quick because I was nervous to even be in home. Respectful guys came to do the job. I'd recommend to everyone. read more