This place has put me back together since 2010. Every pt I have had at IBJI. My drs are with them…read moreand this facility is close by. Always on time, listening and they work with you on the issue. It is no fault of theirs that I keep going back.

I recently visited the Advocate Imaging Center in Des Plaines for some imaging work ordered for me…read more I loved that they had a stand alone building separate from the Outpatient Center with designated parking. The inside is modern, clean, and cheerful. Every staff member I encountered was extremely kind. I was provided updates via the Live Well App and through texting leading up to my appointment with reminders, they had private changing rooms with lockers to lock personal belongings in, and had simple elements like light art on the ceiling to look at when having work done. I have very difficult veins and my nurse did an amazing job getting me prepped with minimal pain and bruising after. Very thankful I chose to come to this site for testing and will make it a point to schedule future tests needed here as I enjoyed my level of care.

The imaging employees and the service they provide is fine. However, they can't figure out how to…read moreproperly code an invoice to an insurance company so it gets paid. After almost three months of round and round phone calls trying to get them to correct the invoice I just gave up, it's pointless. I would Never use this place or any Advocate center again if I have a choice.

A nice bright airy place with very friendly staff and the latest machines too. Very accommodating…read moreand centralized location and efficient techs. Highly recommended.

Although the parking lot is certainly challenging right now, during construction, I still prefer…read morecoming to Bright Light over the nearby hospitals for imaging. You can get in and out pretty quickly and the staff here is extremely fast and helpful. Plus, if your insurance doesn't fully cover your procedure, it is much less to cover than in hospital test costs. I am always impressed with how fast my appointment is whenever I have come here. Nice bonus having Jarosch Bakery next door too, as you can grab coffee and a pastry after your test.

I have been to multiple MRI locations during the course of my back injury that began in 2004. MRI…read moreof Arlington Heights is the best MRI facility that I have been to. Not only was the staff very cordial and sympathetic to my situation, they also were able to accommodate me quickly. Being in an MRI is never comfortable by any means and when you are in pain it can be very painful to be in any position too long. MRI of Arlington Heights worked closely with me to make sure I was relaxed and maintained contact with me to make sure I was doing ok. I highly recommend this facility and it is my facility of choice. You will not be disappointed with there professionalism nor find a more affordable MRI center.

The team here is very professional, courteous, and respectful of your time. Although I had an…read moreappointment, it was delayed about an hour. They kept me informed and updated throughout the delay. The technician ensures you are informed about the safety procedures, the experience, and ensures you can be set up as comfortable as possible. I appreciated the communication efforts.

Always easy breezy to come to this clinic for a quick mammo or scan... why go to an annoying…read morehospital when you can get quick boutique service withing a few steps from the private parking lot to reception?

I want to express my gratitude for the exceptional service this facility and staff provide. I had…read moremade a mistake on my appointment and came in a day early. I didn't expect to be fit in as this is a very busy facility and I was having several tests done. However, Kyeanna, one of the phenomenal staff worked some magic and got me rescheduled for that day. Her coworkers also helped her in this effort to make it work. I am impressed by the caring kindness of the whole group here.They are top notch and the facility is clean relaxing and welcoming.

Went for blood test today. First time at this particular location…read more Isabella was the most communicative and considerate phlebotomist I've ever dealt with. I really appreciated it.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

Excellent front and back office support. Very professional. Brian the tech is an Uber Cubs fan and…read moresuperior Technician with excellent results .

This is amazing facility! Amazing staff and technologist! This is a place to go for an MRI, fast…read moreand convenient. They were able to see me the same day and able to get a CD with all my imaging and a 24 hour turn around time for the MRI report. If you are claustrophobic, this machine is larger and better imaging quality.

The concept is great but the resolution is not good and physicians do not like what they see on…read moreMRI's, so you end up having to go for another one. The people are very nice but I wouldn't use them again

Incompetentence reigns here…read more My doctor sent me here for an MRI. I contacted my insurance company who initially approved the procedure. However, Open Advanced MRI was supposed to get final approval before proceeding. Unknown to me they didn't and did the MRI without it. My insurance company refused to pay, so they tried to get me to pay for their incompetence. I told them to go pound sand.

It's rare to come across a reason to give 5 stars that has anything to do with the medical…read morecommunity, but if you are reading this I suspect that you are getting a test done at this imaging center. The place and intake staff were fine but the diamond in the rough was Paul my tech who had to administer a CT Scan. That scan consists of drinking a large glass of awful tasting liquid and having dye injected into your vein. Both very difficult for me to endure. However Paul, who was so competent, and also so kind and understanding made the situation more than bearable. With over 20 years in the business I found out that Paul has personally experienced the same test/s and what could be better than someone who has walked in your shoes. He will treat you with kid gloves and make your experience the best it can be which is why I had to post this review for him. Thank you so much Paul.

Profit-driven, uncaring, incompetent, losing good doctors, dirty, with an emergency room only…read moreslightly better than Auschwitz's showers. From discussions with many people the only saving grace of this entire facility is cardiology. Came close to death when I got sepsis there and wasn't placed on antibiotics.

Having spent some time there because of a relative's care, they cover all the bases, even if the…read morepatient is a strong personality. The nursing staff was terrific, and so were all the doctors who helped us. Though I never want to be in a hospital again, if I have to go to one, it would be here. Also, the cafeteria's selection and stone oven pizza are reasonably priced if you're looking for a quick meal