Well staffed, clean and quick location. The staff is good about both giving you your space and…read morechecking in to see if you need help. Great selection to try on, well displayed and maintained clean. Decent size space but with how many people come to this plaza they can get busy like an apple store. You could be in an out with glasses ordered in about 15-20 minutes in some cases can walk out with glasses the same day but not usually.

Great products, but one customer service experience completely changed my perception of Warby…read moreParker I've always had a favorable impression of Warby Parker, which is why this experience was so disappointing. After placing an order for prescription glasses, I decided I preferred a different frame. I contacted customer service and was told my original order had been placed on hold so I could return to the store and order the new frame without any issues. Based on that information, I went back to the store, selected a different frame, and completed a new order. Unfortunately, the original order had not actually been paused, and it was processed and shipped anyway. What should have been a simple frame change turned into multiple store visits, phone calls, and unnecessary confusion. The ordering mistake itself wasn't what disappointed me most. Mistakes happen. What changed my opinion of the experience was my interaction with the area store manager while trying to resolve the issue. Up until that point, every Warby Parker employee I had interacted with had been courteous, patient, and genuinely helpful. In sharp contrast, I found this interaction unexpectedly confrontational and dismissive. The change in tone was so abrupt that it was genuinely jarring. I left the store feeling embarrassed, frustrated, and unwelcome as a customer. I recognize that others involved may remember the interaction differently, but this is honestly how I experienced it. It stood in stark contrast to every other interaction I had with Warby Parker. To the company's credit, I escalated my concerns to the New England District Leader. He took the time to speak with me, reviewed the situation, and ultimately authorized a full refund. I appreciate that he listened, treated me professionally, and worked to resolve the financial aspect of the issue. That said, I still hope Warby Parker continues to improve communication between its customer service team and retail stores, because this entire situation appears to have started with an order that I was told had been placed on hold but ultimately was not. Overall, my experience was mixed. Pros: * Excellent frame selection. * High-quality lenses. * Helpful customer service representatives before the in-store incident. * A district leader who took the time to listen and resolve the refund. Cons: * Conflicting information about the status of my original order. * A resolution process that required far more time and effort than it should have. * An in-store interaction that, from my perspective, fell well below the level of professionalism I had experienced from every other Warby Parker employee. I'm sharing this not to discourage anyone from shopping at Warby Parker. In fact, I still believe they make excellent products. Rather, I hope my experience encourages the company to focus on consistency. A great product can be overshadowed by a single customer service interaction, and unfortunately, that's exactly what happened in my case.

I went back and ordered a new pair of glasses since my purchase 2 months ago. Ken B. And Robin M…read more Once again helped me with the choices for the frame and lens's options. They validated my 5-star review I gave them before. Kudos to them.

If I could leave 0 stars, I would…read more Worst experience ever with the rest of the staff at the front. But the 1 star is ONLY and wholeheartedly deserved for Doctor David T. He did my eye exam and he was very respectful and pleasant to talk to, made me feel comfortable and at ease throughout the entire process. It was a pleasure to have him as my Optometrist for the very first and last time ever stepping foot into a Visionworks space again. On the other hand, as I was walking out of the exam room I needed to go to the front desk to pay for my contacts and other needs, which I had NO issue with paying whatever amount of money I needed to pay for my time there... Robin (the General Manager) was sitting down with 3 other employees chatting it up, I had interrupt them and apologized, but i needed to pay because I had my picture taken for my pupils instead of getting my eyes dilated with the drops (didn't want to wait there for another 30 mins after that procedure was done). She had asked me a question about "am I looking for frames to purchase or contacts to purchase?" Whatever she asked me I was confused and nervous because I was the only person in the store and the employees were looking at me very intimidatingly and deceiving. I didn't answer her question and confused her as much as I was, I just didn't know the whole process and what to do afterwards; I mean everyone was sitting down shouldn't they have a more organized plan after a patient is done with their eye exam? It was my very first time going to a different eye doctors office alone without my parents. I felt super belittled by Robin; she was super rude after readdressing her question and scoffed with her piggy attitude and hand gestures up in the air showing how little patience she has. Mind you, no other customer was in that store besides me, so they weren't occupied at all. She brought me up to the front counter to check me out and for me to sign a few paperwork, I made it very clear that I wasn't going to purchase frames from them, and I brought my own frames, and I paid for my end as needed. When she gave me the paperwork, she threw the pen towards me at the counter. Just threw it in front of me, no manners. Did not even apologize, probably didn't even see an issue. I'm a young adult and this is a "grown" a** woman... Possibly somebody's grandmother and she was just point blank rude. I was truly upset with how I was being treated and handled but I was still very respectful and cordial, did not show any emotion nor hostility. Never going to this place again, no thank you! I hope whatever deeply rooted issues that woman has, she leaves it at home and take some better lessons when it comes to professionalism and common decency to a human being.

Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

Quick and attentive is what I've got to say about this place!…read more So I woke up with pain in my eyes one morning and thought I could tough it out. By mid afternoon I couldn't bear it anymore and decided to give this place a call. They were able to squeeze me in that day before the office closed. As soon as I walked through the doors, I was greeted by the front staff and given some paper work to fill out. Shortly after I was taken in by Dr. Feucht who was very knowledgable, kind and personable. At the end of it all he spent his time explaining to me what happened and gave me some meds which helped me feel better in no time. Very happy camper! Will be back again!

I'm extremely disappointed with my experience. I paid 445 dollars for my glasses. I always keep my…read moreglasses in my car, usually in the glove box, and I've never had this problem with any other pair. Less than a month after getting these, strange lines appeared on both lenses, almost like the glass was cracking. They replaced the lenses once, and I was told to pay thirty-five dollars, which I did. But just couple of days later, The exact same thing happened again to the new glasses they replaced, but only on one lens. Then I was told they couldn't replace them because I had already used my replacement. The staff also said I didn't have scratch protection which I asked for my receipt and definitely they charged me for it and claimed they had warned me not to leave my glasses in a hot car when I picked them up. That never happened. When I picked up my replacement glasses, they just adjusted them and handed them to me. Nobody discussed heat or gave care instructions. If someone had told me heat could permanently damage the lenses, I would have avoided it. Instead, I spent445 dollars on glasses that I wasn't even able to use, and no one was willing to help. What a Waste of money and time. The optician who assisted me was very rude, unhelpful, and dishonest. Unfortunately, I don't know her name, but she was a tall woman with blonde hair who I spoke with during my last visit when I went to have my lenses replaced. She told me that she had warned me about leaving the glasses in a hot car, but that never happened. I find it extremely disappointing to be told something that simply isn't true straight to my face and not admit that the product is bad or simply replace the lenses or do something that both parties can be satisfied like offering to replace with small charge or any normal business will do other than blaming and lying to me. This is very poor customer service. Currently, I don't think they actually care enough to do something about it and make things right.

Beautiful office. Staff were very helpful and friendly…read more They have many choices for glasses and the Dr took his time with me and was very thorough. I highly recommend!

Dr. Forgues is the best! Professional and efficient. He takes a lot of time with his patients and…read morereally cares.

Still refuses to refund my $160 for contacts I can't see out of and they said they were fine. Any…read moreplace is better than here.

This is my first time using Auburn Eye Center. The exam was comfortable and not rushed. The…read morecustomer service was exemplary! I decided after wearing my glasses for a couple days I wanted them fitted a bit. They took me right in and 5 minutes later I was out the door. A few day later I regretted not getting transitional lenses. Again, they fit me right in and in no time I had my new lenses. I cannot say enough positive things about Auburn Eye Center.

I've always been made to feel very welcome here, whether it was me hemming and hawing over which…read moreview looked clearer, remembering I've been forgetting to use hot packs for my dry eyes, or trying to decide which frames would be best, etc.,. Also, super-friendly staff and possibly the only time I've ever had random conversations about DEVO and philosophy while talking about vision care (YMMV). Highly recommended!

Great selection & warranty Service is always great! They will adjust your glasses at any of…read moretheir locations. Reasonable prices, too!

Called to make an appointment and they had me come in that day, everyone was super friendly there…read moreand even though I have terrible eye sight they made me feel comfortable. I was in and out very quickly they even get me contact solution samples and a new pair of contacts when I left. The doctor explain everything to me very clearly so I could understand.

Perfect Focus Eyecare is the best of the best. I have been an eye care patient there for years. My…read morechanging health and vision make every visit so very important to me. Do not think you can go to a large chain and ever get the same level of caring, professionalism and commitment as provided by Dr. Goszcz and Dr. Goswick and the Perfect Focus team. The entire team addresses any and all concerns and won't rest until you are totally happy with your experience and glasses. They actively listen, ask for feedback and respond to any and all concerns. No wonder they are growing!!! After all, they are the best.

Staff is kind and friendly! Easy to make appointments and to ask questions. Their doctors are…read moreknowledgeable and take the time to find the Right products for you - I have contacts and I've often been given products to try before ordering which I appreciate. My son wears glasses and the woman that works in that department is so nice - it's a joy to work with her!

I love this office! Everyone there is great and very professional. I have recommended this office…read moreto many friends. I would never consider going anywhere else!