Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

Still refuses to refund my $160 for contacts I can't see out of and they said they were fine. Any…read moreplace is better than here.

This is my first time using Auburn Eye Center. The exam was comfortable and not rushed. The…read morecustomer service was exemplary! I decided after wearing my glasses for a couple days I wanted them fitted a bit. They took me right in and 5 minutes later I was out the door. A few day later I regretted not getting transitional lenses. Again, they fit me right in and in no time I had my new lenses. I cannot say enough positive things about Auburn Eye Center.

Never ever go there. I walked in and the receptionist was sitting there. I stated my business and…read moreshe said we are closed. I asked until what time. I got an answer and walked away. As I was walking away, she yells "do you have a problem with that". I asked to speak to her manger and she mocked me and said I am the manger and there is nothing you can do about it. We had words and she should be fired. Under no circumstances should she treat customers like like that. My son was with me and was appalled at her behavior. Never ever go to Hemant Patel at Auburn Vision Associates in the Lens Crafter in the Auburn Mall.

TERRIBLE BUSINESS WITH TERRIBLE EMPLOYEES. I came for a vision test on 01/01/2024. The gentleman…read morehad me in and out in 10 minutes and completely rushed my exam. Turns out he gave me a prescription that was too strong! I called to reschedule within 90 days (within 30 days of getting my glasses). I was scheduled but unfortunately my babysitter bailed lats minute and my child was sick. I called the night before and left a voicemail and again the morning of. Even texted! I got a response via text that I would be sent a link to reschedule. I NEVER GOT THE LINK! I called multiple times to speak to someone to reschedule and left multiple voicemails. No one ever got back to me. I was finally successful and the girl "Julie" I spoke with was so NASTY! She goes "Oh you are the no call no show." I explained to her that I had called and texted and she refused to take responsibility. Even stated they never got any of my calls. I have screenshots of the amount of times I called. On the phone she told me my appointment would be the 21st at 1140. I got an email that said the 11th at 11. Strange. I showed up on the 11th and as i walked in, I received a second email asking me to confirm my appointment on the 21st at 11. I was furious. I came back on the 21st at 11. The second doctor was late but he was so kind and was able to fix my prescription. I asked the front desk for "Julies" name. The young girl stated "Well she's not even here." I responded, "That is fine because I do not want to speak with Julie because she is disrespectful." The girl laughed in my face and I asked fr her name in which she ignored me. I asked how i can report employees to someone and she provided me a card with an email address to which i did email. I walked out to LensCrafters who told me they were not sure if they could fix my lenses because I was 4 days past the 30 days. This was all at fault of Auburn Vision Associates. If this was my business, I would get new employees and if I owned LensCrafters I would evict Auburn Vision Assoc. and find someone else to do business with. Sad, sad sad.

Staff is kind and friendly! Easy to make appointments and to ask questions. Their doctors are…read moreknowledgeable and take the time to find the Right products for you - I have contacts and I've often been given products to try before ordering which I appreciate. My son wears glasses and the woman that works in that department is so nice - it's a joy to work with her!

I love this office! Everyone there is great and very professional. I have recommended this office…read moreto many friends. I would never consider going anywhere else!

My doctor Rebecca McLaughlin is so Friendly and Professional. Her pleasant demeanor puts me at…read moreease. Jim Messier

I would recommend another optometrist in the area. The receptionists and tech were nice, but Dr…read moreJeff was pretty standoffish and unpleasant. I felt like I was more of a nuisance than an appreciated patient. He was curt and made me feel like he couldn't be done with the appt soon enough. I've never been this disconcerted at a doctors office before. Horrible vibe. In regards to the mask mandate, there is no state mandate in place and I am medically exempt from wearing a mask as they induce panic attacks. Panic attacks can cause you to cry and your nose to run. It would make NO sense for me to trigger this during an EYE exam when you're trying to keep people safe from these facial fluids in the first place. It's appalling to treat special needs people this way! Just because you refuse to read the updated peer reviewed studies on cloth and surgical masks and their ineffectiveness during this pandemic, that the CDC themselves cited, doesn't mean you can behave in such a discriminatory way. The CDC exempts those who can't wear them. Do better and be nicer to those who have special needs.

Excellent experience here. Other than a few short wait times while I was picking out glasses…read morebecause they were very busy, the Dr and staff were very kind and helpful. The assistant manager in particular was very nice and gave me a lot of advice about my glasses from picking out the new ones to sending my old ones out for remaking. She even gave me a discount on the frames for pretty much no reason other than that my insurance didn't cover them until next year. Wish I'd caught her name so I could give her more credit for that. Very much appreciated and I will definitely be coming back.

For a simple rescheduling issue, I can't be helped until a certain person in the office returns…read more This was the same thing that happened when I tried to get my contacts and had to wait for her to place the order? I don't get it. Why is the office staff not trained well enough to handle a simple rescheduling issue? When I dealt with my contact issues, I had to wait for a call back and it took 2 days! I had to keep calling and asking for an update. I really do like the place and my last exam, Dr. H was so nice and helpful. I just think service needs to be worked on.

Dakota and Lily are the best! Awesome customer service. Great experience, they will help you out…read morewith your optical needs. Needed frames right away and they were able to assist. I will never forget their kindness and immediate assistance.

I purchased glasses there for the first time 6 months ago. I have gone back every other week since…read more These glasses do not fit properly. I have red gouges on both sides of my nose along with deep indents on my temples. They are the most uncomfortable pair of glasses I have ever owned. Every time I go in they adjust them. Six times adjusted and still the same as they were, however they did offer me $50 towards a new pair. $50.00 ? I can't wear these. The $50 will not get me a new pair. I'll never go back here. They can keep their $50, I'll go elsewhere and be out the close to $500 I paid. The customer service was terrible . Don't go here !

My husband had his first appointment here and was very pleased with all aspects,of the visit..read more

I went in to get my glasses adjusted. They were polite and kind and took care of it for me in a…read morematter of minutes. Also a great atmosphere..

I initially gave a good recommendation. However, since my eye exam, I was given a pair of contacts…read morethat turned my eyes bloodshot red and caused my eyeballs to swell. When I returned for a follow-up exam, after explaining what happened, The female who did the eye exam as well as the doctor said "These contacts do cause redness, but eventually go away". I know I should have been informed that I was going to have discomfort with these contacts. These are my eyes, and I should have the right to choose whether I want to cause myself eye problems. I had to wait for another option of contacts to be delivered to the store. I was not set up for a follow-up exam. The second pair contacts appear to be working out for me. I showed to the store to get a copy of the script. The script was handed to me and I left. I then tried to fill the script and the prescription was written incorrectly. In addition, it was written for no one to sell me contacts.

I've always been made to feel very welcome here, whether it was me hemming and hawing over which…read moreview looked clearer, remembering I've been forgetting to use hot packs for my dry eyes, or trying to decide which frames would be best, etc.,. Also, super-friendly staff and possibly the only time I've ever had random conversations about DEVO and philosophy while talking about vision care (YMMV). Highly recommended!

dont go! the staff worker was disrespectful for no reason all because I said wassup to a random…read moremale staff behind me WHO WAS NOT saying anything so when I said wassup to him, he freaked out saying I'm being disrespectful and raised his voice at me. that was unprofessional and rude. did not make me feel welcome. I'll be going to another eye doctor place. work on respect just because your in a higher position doesn't validate your staff to be disrespectful