Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

I went back and ordered a new pair of glasses since my purchase 2 months ago. Ken B. And Robin M…read more Once again helped me with the choices for the frame and lens's options. They validated my 5-star review I gave them before. Kudos to them.

If I could leave 0 stars, I would…read more Worst experience ever with the rest of the staff at the front. But the 1 star is ONLY and wholeheartedly deserved for Doctor David T. He did my eye exam and he was very respectful and pleasant to talk to, made me feel comfortable and at ease throughout the entire process. It was a pleasure to have him as my Optometrist for the very first and last time ever stepping foot into a Visionworks space again. On the other hand, as I was walking out of the exam room I needed to go to the front desk to pay for my contacts and other needs, which I had NO issue with paying whatever amount of money I needed to pay for my time there... Robin (the General Manager) was sitting down with 3 other employees chatting it up, I had interrupt them and apologized, but i needed to pay because I had my picture taken for my pupils instead of getting my eyes dilated with the drops (didn't want to wait there for another 30 mins after that procedure was done). She had asked me a question about "am I looking for frames to purchase or contacts to purchase?" Whatever she asked me I was confused and nervous because I was the only person in the store and the employees were looking at me very intimidatingly and deceiving. I didn't answer her question and confused her as much as I was, I just didn't know the whole process and what to do afterwards; I mean everyone was sitting down shouldn't they have a more organized plan after a patient is done with their eye exam? It was my very first time going to a different eye doctors office alone without my parents. I felt super belittled by Robin; she was super rude after readdressing her question and scoffed with her piggy attitude and hand gestures up in the air showing how little patience she has. Mind you, no other customer was in that store besides me, so they weren't occupied at all. She brought me up to the front counter to check me out and for me to sign a few paperwork, I made it very clear that I wasn't going to purchase frames from them, and I brought my own frames, and I paid for my end as needed. When she gave me the paperwork, she threw the pen towards me at the counter. Just threw it in front of me, no manners. Did not even apologize, probably didn't even see an issue. I'm a young adult and this is a "grown" a** woman... Possibly somebody's grandmother and she was just point blank rude. I was truly upset with how I was being treated and handled but I was still very respectful and cordial, did not show any emotion nor hostility. Never going to this place again, no thank you! I hope whatever deeply rooted issues that woman has, she leaves it at home and take some better lessons when it comes to professionalism and common decency to a human being.

Beautiful office. Staff were very helpful and friendly…read more They have many choices for glasses and the Dr took his time with me and was very thorough. I highly recommend!

Dr. Forgues is the best! Professional and efficient. He takes a lot of time with his patients and…read morereally cares.

Quick and attentive is what I've got to say about this place!…read more So I woke up with pain in my eyes one morning and thought I could tough it out. By mid afternoon I couldn't bear it anymore and decided to give this place a call. They were able to squeeze me in that day before the office closed. As soon as I walked through the doors, I was greeted by the front staff and given some paper work to fill out. Shortly after I was taken in by Dr. Feucht who was very knowledgable, kind and personable. At the end of it all he spent his time explaining to me what happened and gave me some meds which helped me feel better in no time. Very happy camper! Will be back again!

I'm extremely disappointed with my experience. I paid 445 dollars for my glasses. I always keep my…read moreglasses in my car, usually in the glove box, and I've never had this problem with any other pair. Less than a month after getting these, strange lines appeared on both lenses, almost like the glass was cracking. They replaced the lenses once, and I was told to pay thirty-five dollars, which I did. But just couple of days later, The exact same thing happened again to the new glasses they replaced, but only on one lens. Then I was told they couldn't replace them because I had already used my replacement. The staff also said I didn't have scratch protection which I asked for my receipt and definitely they charged me for it and claimed they had warned me not to leave my glasses in a hot car when I picked them up. That never happened. When I picked up my replacement glasses, they just adjusted them and handed them to me. Nobody discussed heat or gave care instructions. If someone had told me heat could permanently damage the lenses, I would have avoided it. Instead, I spent445 dollars on glasses that I wasn't even able to use, and no one was willing to help. What a Waste of money and time. The optician who assisted me was very rude, unhelpful, and dishonest. Unfortunately, I don't know her name, but she was a tall woman with blonde hair who I spoke with during my last visit when I went to have my lenses replaced. She told me that she had warned me about leaving the glasses in a hot car, but that never happened. I find it extremely disappointing to be told something that simply isn't true straight to my face and not admit that the product is bad or simply replace the lenses or do something that both parties can be satisfied like offering to replace with small charge or any normal business will do other than blaming and lying to me. This is very poor customer service. Currently, I don't think they actually care enough to do something about it and make things right.

I've always been made to feel very welcome here, whether it was me hemming and hawing over which…read moreview looked clearer, remembering I've been forgetting to use hot packs for my dry eyes, or trying to decide which frames would be best, etc.,. Also, super-friendly staff and possibly the only time I've ever had random conversations about DEVO and philosophy while talking about vision care (YMMV). Highly recommended!

Great selection & warranty Service is always great! They will adjust your glasses at any of…read moretheir locations. Reasonable prices, too!

Called to make an appointment and they had me come in that day, everyone was super friendly there…read moreand even though I have terrible eye sight they made me feel comfortable. I was in and out very quickly they even get me contact solution samples and a new pair of contacts when I left. The doctor explain everything to me very clearly so I could understand.

Perfect Focus Eyecare is the best of the best. I have been an eye care patient there for years. My…read morechanging health and vision make every visit so very important to me. Do not think you can go to a large chain and ever get the same level of caring, professionalism and commitment as provided by Dr. Goszcz and Dr. Goswick and the Perfect Focus team. The entire team addresses any and all concerns and won't rest until you are totally happy with your experience and glasses. They actively listen, ask for feedback and respond to any and all concerns. No wonder they are growing!!! After all, they are the best.

Exam and bedside manner were wonderful! My daughter loved the Dr. however the follow through is…read moreseriously lacking. We got a call that her glasses were in and have been by twice to pick them up only to find the office doors locked and lights out. Once was at 3pm and then again at 4:30 a different day. There are no hours posted so now we are very confused. I am currently in the parking lot waiting with a patient that supposedly has a scheduled appointment and the building is locked up tight. Bad for business. Posting hours and honoring appointments is important.

Still refuses to refund my $160 for contacts I can't see out of and they said they were fine. Any…read moreplace is better than here.

This is my first time using Auburn Eye Center. The exam was comfortable and not rushed. The…read morecustomer service was exemplary! I decided after wearing my glasses for a couple days I wanted them fitted a bit. They took me right in and 5 minutes later I was out the door. A few day later I regretted not getting transitional lenses. Again, they fit me right in and in no time I had my new lenses. I cannot say enough positive things about Auburn Eye Center.

Staff is kind and friendly! Easy to make appointments and to ask questions. Their doctors are…read moreknowledgeable and take the time to find the Right products for you - I have contacts and I've often been given products to try before ordering which I appreciate. My son wears glasses and the woman that works in that department is so nice - it's a joy to work with her!

I love this office! Everyone there is great and very professional. I have recommended this office…read moreto many friends. I would never consider going anywhere else!

My doctor Rebecca McLaughlin is so Friendly and Professional. Her pleasant demeanor puts me at…read moreease. Jim Messier

I would recommend another optometrist in the area. The receptionists and tech were nice, but Dr…read moreJeff was pretty standoffish and unpleasant. I felt like I was more of a nuisance than an appreciated patient. He was curt and made me feel like he couldn't be done with the appt soon enough. I've never been this disconcerted at a doctors office before. Horrible vibe. In regards to the mask mandate, there is no state mandate in place and I am medically exempt from wearing a mask as they induce panic attacks. Panic attacks can cause you to cry and your nose to run. It would make NO sense for me to trigger this during an EYE exam when you're trying to keep people safe from these facial fluids in the first place. It's appalling to treat special needs people this way! Just because you refuse to read the updated peer reviewed studies on cloth and surgical masks and their ineffectiveness during this pandemic, that the CDC themselves cited, doesn't mean you can behave in such a discriminatory way. The CDC exempts those who can't wear them. Do better and be nicer to those who have special needs.