I had no idea coffee could taste so bad. I had a cup of their drip coffee (all they sell) with those little packages of cream, that I put in. Once it cooled off enough to drink, it was clear either the cream went bad or something was wrong with the coffee. I pitched it. It smelled off too. On to the two cake pops. One chocolate--no chocolate taste, kind of dry. The other was red velvet with vanilla icing and was better--no particular taste, but at least fresh. I pitched the chocolate one. Total bill $11 ($2 tip). Skip it! I've had far better cupcakes at Whole Foods. These look good, but that's it. Service was fine. read more

DATE & TIME OF VISIT: February 21, 2025 @ 10:30am. They were not busy (there was no one else there but us). AMBIANCE & CLEANLINESS: Cute small stand alone shop located inside an "outside" mall with interesting decor, the space appeared clean from what we could see. CASHIER: She didn't smile and spoke very little to us. She was younger and seemed annoyed to have to help us. Customer service seems to be lacking here. FOOD: This is what we ordered.... 6 pack of cupcakes: Taste: Found most of them have a very dry crumb and flavors in general were just "meh". Some frostings (red velvet) were really gross. They tasted like they have been sitting for days! Size: Standard size cupcakes. Price: $27.95 for 6 (a little over $4.50 each). These are expensive compared to other bakeries we have visited and definitely not worth the higher cost! FLAVORS WE TRIED: Red Velvet Red Velvet Lava Tiramisu Chocolate Decadence Peanut Butter Nutella Flourless Molten Chocolate OVERALL THOUGHTS: Paid $27.95 for 6 standard size cupcakes which were way too expensive for what you get. Cashier seemed to be annoyed to have to work. WOULD I RETURN? No!!! For us they were not worth the price for a return visit! read more

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We went to buy some cupcakes here, and I have to say, the crème brûlée cupcake truly wowed us. It was absolutely delicious. I had never tried a crème brûlée cupcake before, so for a first experience, it was beyond outstanding. We also tried a vegan Oreo cupcake, which was just okay.... It didn't really impress us the same way. Unfortunately, the service was extremely disappointing, the staff were not kind at all and seemed visibly annoyed, almost as if we were bothering them. They didn't even want to give us a bag and instead handed us the cupcakes on a tray, which felt unwelcoming If you're only looking for a cupcake and don't mind poor service, then sure, you might enjoy it, but if customer experience matters to you, this location is definitely a no-go! read more

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I have walked past this past so many times. This time i decided to stop and grab a few to try. I got the molten chocolate cupcake, and the red velvet. Both fills with fudge. Loved the whipped topping, not too sweet, but could have used a tiny bit more sugar. Bummed about the moisture of the actual cupcake. It was a little dry. I wanted to love it but the most important factor in a cupcake is that it must be moist. Almost there but not quite. read more

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I was surprised to find that Molly's has a GF cupcake so I had to get one. They have one flavor - flourless chocolate with a dulce de leche filling. It was really sweet and rich but good. Glad they have something I could get! read more

Molly's Cupcakes - Cupcakes Near Me - Oak Brook, Illinois

Paid a pretty penny for two cupcakes and they were stale :( I'm pretty sure they were day-olds, minimum. We've gone to Molly's in the city many times, and they've never been stale. Not sure what the deal is here. read more

A full star of this review is for the personable and competent employee. Three stars for the gluten-friendly strawberry lemonade cupcake. The frosting was tasty but a bit grainy. The concept was ambitious but the execution was disappointing. Where was the strawberry?? Through mostly ?almond floury? bites, an occasion hint of the potential of this cupcake gleamed through. Subtle and novel, it draws one through the cupcake seeking a balanced bite. Nope. Just sadness over what might have been. Nice staff though. And very cute decor. I like bringing Fibonacci into cupcake marketing. read more

Molly's Cupcakes - Strawberry lemonade gf cupcake - Cupcakes Near Me - Oak Brook, Illinois

We tried six different cupcakes and all six were equally awful. 4 out of 6 used the same base cupcake mix and it was extremely dry and unflavored. For the price point we were very disappointed. I saw a few dog treats at their checkout, maybe those would have tasted better... read more

I am shocked at all the bad reviews. I've been going since they opened this location. It has been nothing but good experiences. The ladies working are always nice and the cupcakes are the best tasting in the Chicagoland area. They're not too dense yet not too fluffy like some places, they are just perfect. My favorites are the cookie monster and cookies & cream. My only con would be that it's not a full service store where you can't sit down, but it's in the mall and plenty of seating nearby. read more

A nice variety of baked goods. The price is high, but the cupcakes were fresh, sweet , and it was easy in and out. $10 for 2 pieces. read more

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Spending a girls day with my sisters and of course we needed a cupcake! Nice choices, including a gluten free flourless molten chocolate! We had the chocolate, banana pudding and white chocolate raspberry. The chocolate was deep dark and rich with a light whipped cream type frosting. The banana pudding has a thin graham cracker crust, banana pudding filling, vanilla wafer and meringue topping. White chocolate Raspberry was vanilla cupcake, raspberry frosting and white chocolate filling. All were moist and flavorful. Very nicely decorated as well, worth the price read more

Molly's Cupcakes - White Chocolate Raspberry Cupcake, Banana Pudding and Flourless Molten Chocolate Cupcake *Gluten Free.! - Cupcakes Near Me - Oak Brook, Illinois

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We've been patrons of Molly's in the city for many years. The service we received at the Oakbrook location was shockingly bad. The employee seemed bothered that we were there . . . At least 30 minutes prior to close. She rushed my niece, a sweet 6 year old, who was simply trying to decide between the strawberry shortcake and chocolate decadence. The employee proceeded to rush our order to the register, and we hadn't even had a chance to compete our 4-cupcake order. She was so concerned about closing the shop, she sprayed windex incessantly while other folks were deciding their order and even asking for suggestions. Might as well have sprayed windex on our cupcakes. The service should have been unremarkable, but the crew at Mollys Oakbrook made it a pretty miserable experience on an otherwise beautiful Sunday afternoon. read more

Right in the middle of the mall in a stand alone building. Nice selection and fast service. Crème brûlée cupcake is delicious!

All the cupcakes are visually appetizing with more than a few varieties. But that peach cobbler cupcake.......Taste like God made that cupcake with his own hands.......Simply Delicious...... read more

Best cupcakes in Chicago!! Love that they opened this location at Oakbrook mall. Everything is delicious. Just depends on what you have a taste for! - Personal favorites are red velvet, tiramisu, crème brûlée, and peach cobbler cupcakes. They also have seasonal flavors! read more

Sadly we spent $22.00 on cupcakes and they were all very dry. Very disappointing. The server was very nice and helpful but we won't be back.

To the awesome employee who worked on my DoorDash order on 11/18: not sure who but just wanted to recognize this person for going above and beyond on my cupcake instructions. This person did exactly what I requested word for word and didn't call me with any issues regarding a birthday present I sent with Molly's Cupcakes' help since I am out of state. I understand it was a unique task but this employee executed it perfectly and didn't give me a hard time and for that, I super appreciate it. So huge shoutout to this location for their service and dedication, I'd highly recommend to anyone! read more

Though visually appealing, the cupcake I ordered simply did not taste good. I had the white chocolate raspberry and the frosting tasted like wax with berries that had gone bad. The actual cake portion was very small and not special in any way. The price was too high for what you get. I really wanted to like this but can understand why there never seems to be customers inside. Although the shop was cute, I would not return. It is also in a bad location. If you want an excellent cupcake every time, go to Smallcakes. read more

Went in on a Saturday close to closing time. Two girls were working behind the counter. One was in the back and the girl who came to help us seemed bothered we were in the shop. She asked what we would like and we ordered 2 cupcakes to go. She started to get them and boxed them up and walked to the register while we were still wanting to order something else. When we told her we wanted to add to the order she let out a loud huff and came back over by us and said what do you want? Well a nicer attitude would have been nice. We ordered a few more cupcakes and then went to the register. She came over rang us up and I paid with my credit card. She put the receipt on top of the box of cup cakes and walked away. Wait, no bag, no thank you, no have a good night? Yep that's right NOTHING! So I said excuse me can we get a bag for this please, and she didn't say a word stopped in her tracks turned around huffed again and walked over and handed me a bag and walked away. I mean really where is the customer service? What the heck maybe she should go get a job where she doesn't need to deal with people! Her attitude was complete crap and no customer service skills at all! So I would say to anyone going to the Mollys Oak Brook location don't expect any customer service and expect to bag your own stuff if you get this girl! Not a happy customer, nor will I return to this location at all!! read more

I was in town for a work trip and stayed nearby. I stopped by here twice. First time I got the turtle cheesecake. It was FABULOUS! So good I came back and got it again before I left. I used to own a Cooking Channel featured bakery so I know good sweets. This place rocks! Staff was incredibly polite both times. Appreciate the stellar customer service and fab sweets. read more

I just went to lululemon and I hated their service but then I come to eat a delicious cupcake.... And what do I get nasty service, the employees did not greet me I felt unwanted. I've been to woodfield MC and Yorktown MC and they are amazing but here they basically threw my cupcakes and threw the money at me when finishing up Paying. But the one thing that enraged me was when I said I wanted to get a 4 pice and I didn't know that a cheesecake cup was not part of it.... The difference of the three cupcakes and the cheesecake from the 4 cupcakes was of $.50 so he wanted for me to be ridiculed and feel stupid ALL THAT FOR FIFTYYYY ******* CENTS?????? Unbelievable I hated my time here and hope they can get someone that actually wants to work here. read more

usually they have really kind welcoming employees at this location, but today there were two younger girls working who made it seem like my family and i were inconveniencing them with our presence. they helped a couple before we came in, and as soon as they walked in they gave us nasty glares for not allowing them to go back to their conversation. as a fellow retail worker at oakbrook i understand wanting a break from people coming in constantly, but i understand as a paid worker i can put on a kind smile and help the people that make it possible for me to get a paycheck. i hope this location uses reviews like this to improve their customer service. read more

Molly could keep her cupcakes!! Gross. Not good at all and nothing special about them. The layout at the Oakbrook store is terrible and you couldn't even see what kind of cupcakes they had until you walked up to the counter....spent $20 on 4 cupcakes. What a rip off and would not recommend. Save your money! read more

Horrible customer service. employees not respectful and gave snotty looks asking us to "move out the way" in a rude way even though customers were not waiting behind us. They were too busy chatting with each other to help us. read more

I enjoy Molly's cupcakes. I have been to several locations throughout the Chicagoland area. My experience at this location was very unpleasant. When I walked in, there was a lady and her son and one other woman. No one greeted me upon entry. Instead, there were three employees standing by the register talking to themselves and laughing. I stood behind the woman and her son while I looked at cupcakes. The employee from the back (I assume the baker) had to tell one of the employees by the register to help the lady and her son. The young man then assists them, rings them out and they leave the store. I am still standing there waiting to be helped. Right after the woman and her son left, another woman walked in, one of the employees greeted her right away and began to take her order. I told the employee I was there first and had been waiting to be assisted. She looked like a deer in headlights. As of she didn't see me standing inside the store this entire time. Seriously? The employee from the back then comes out and asks what's going on and the other employee told her I wanted assistance. The employee from the back just looked at me and walked away. She didn't offer to help. So the young lady takes my order, rings me out and I leave. Everyone in that store seems very young. However, that is not an excuse when you are working. Please train your employees to do their jobs. They were extremely rude and unprofessional. I frequent Oakbrook often and will not go to this Molly's again. read more