Save yourself a huge mess and headache. First, this is NOT dustless. You will be cleaning for days…read more And, second--after the tile removal, they didn't even bother to clean-up the last room and left shards of ceramic tile everywhere. And, LAST--they damaged my home by scratching and marring existing luxury vinyl and ripping off trim around my front door when they rammed some of their equipment into the door jam on their way out. I documented and took photos, presented them to the owner, asked for damages to be paid and I was told--they're too careful to make mistakes, but if they did, those are just things that happen--it's completely normal to have some mishaps. Then he blocked me. DO NOT do business with this company.

From the owner: We are a flooring company that offers a dustless floor removal service. We special in personal…read moreservices and are certified in most applications for floor installations.

Not a great experience. We contacted Ron to do our kitchen backsplash. On the phone and via text he…read moreseemed super nice and easy to work with. I should have been suspicious when he said he didn't need to see our kitchen first, nor did he want pictures, and didn't even need measurements. After we spent hundreds of dollars on unrefundable tile on his advice, and cancelled a family trip to suit his schedule, he was a no show on the day and time that he agreed on. Further, he stopped responding to texts and phone calls. Finally, after a month of no communication, I called him from a different number and he picked up. I don't think he was expecting me to call. He was rude and hostile and tried to blame us because we were "mean", because we had told him to cancel (which we didn't), and finally hung up and stopped responding to texts and calls again. I'm not sure what Ron's game is. Perhaps he has a problem that periodically pops up on him. He cost me some money and inconvenience but at the end of the day I hope he overcomes whatever demons he has. I thought I'd share my experience in case I can save someone else some trouble.

From the owner: Complete custom tile, stone or glass block installations on any surface in any room. Very creative…read morewith an eye for design and attention to details. Water tight construction affords a long lasting beautifull job.

We have not been able to get our grout in the kitchen clean for some time now…read more Groutsmith cleaned the floors and sealed/stained the tile and now our tile floor looks brand new!

Great service and reasonable prices. We used them to repair some grout and caulk our shower. Two…read morethumbs up!

Summary: I Had a Contract with Floor360 -- Got a Defective Floor & Had to file a Lawsuit…read more I built a new home in 2024, and because I've done this rodeo before, my builder and I agreed I would handle the flooring, cabinetry, countertops, and lighting contracts directly rather than through the builder. I'd had good experiences with Floor360 in my Veridian homes, so I emailed Jen Fickling on Sept 2, 2023 proposing that Floor360 work directly with me. They agreed, and I signed a flooring/tile/installation contract via Dropbox on Jan 17, 2024. That contract contained the provision that "all installations done according to industry trade standards". I selected a premium 9.5" Shaw Expressions white oak floor (~$30K). When Floor360 came to install in February, the HVAC wasn't on and the required 5-day acclimation hadn't happened. Unbeknownst to me, my builder was a chiropractor who had inherited the construction company from his father, and the project manager responsible for site conditions like HVAC was his X-ray technician. To avoid delays, Floor360 and the builder privately agreed the builder would install instead of waiting for Floor360's next opening. The builder had never installed this product, didn't buy all required materials, and Floor360 knew this as well as knowing proper acclimation had not occurred. Unsurprisingly, the floor failed--and only then was I told the installation had been switched, despite promises that Floor360's "most senior crew" would do the work. The installation violated basic manufacturer requirements: no 5-day acclimation (installed mid-winter with no HVAC), fasteners spaced 15-24" instead of 6-8", no end fastening, and no required glue assist. Result: cracked boards, lifted seams, splinters, flared ends, and a wood floor that feels like walking on artisanal cobblestone. Shaw inspected, found 70% of boards damaged, and denied warranty coverage due to improper installation/acclimation. Replacement bids are ~$50K, and I legally have to disclose the defect if I sell. What makes this worse is the secrecy. I emailed the replacement designer, Nichole Abbott, repeatedly asking how installation went (2/14/24, 2/24/24, 3/12/24) yet no answers. When I asked where the leftover product was (4/23/24 & 4/24/24), she vaguely said she'd ask "the installers," leaving out the key detail: Floor360 didn't install it. Floor360 now insists my contract was with the builder, even though the builder contract explicitly allowed direct vendor contracts, Floor360 was paid via my personal funds & construction loan, and they accepted that arrangement in writing. Floor360 subcontracting with my builder to swap installation roles on the down low has nothing to do with their contractual obligation to me. The two people who negotiated the working model (Jen Fickling and Christie Thompson) have since left, and it appears nobody bothered to review the terms before denying responsibility. My attorney says the liability is clear. We've given Floor360 multiple chances to fix this; they haven't. So we filed a lawsuit, which you may follow by searching for them on CCAP. A complaint with DSPS/DATCP is in-process. Floor360: if anything here is inaccurate, reply publicly and I'll correct it immediately. You're also welcome to send corrections to my attorney. My only goal is accuracy and getting an undamaged & fully warranted floor. After reading our contract line by line, do you disagree that a properly installed, fully warranted floor is a reasonable expectation?

Incredible service. I found their staff to be very friendly and helpful in helping me select new…read moreflooring for my home. I'd highly recommend them to everyone.

John and Andrea are the BEST to work with! They RESCUED my kitchen from a 'facelift gone wrong' to…read morea nicely refinished project. I'd previously had another contractor come in and do a very messy epoxy pour over my counters (loaded with drips, runs, uneven surfaces, uncured epoxy, chips, epoxy on the walls/appliances/floor, etc). It was a disaster, to say the least. John and Andrea were the ONLY PEOPLE WILLING to tackle the mess I was left with without breaking the bank, and not only did he spend a great deal of time and energy resurfacing my counters but he even cleaned up as much of the epoxy mess as was feasible and added caulking to finish things off. John was always INCREDIBLY KIND AND WORKED VERY HARD TO TURN MY KITCHEN PROJECT AROUND. He went very far out of his way to right the wrongs of the contractor who came before him. It's so rare to find people with this level of care or quality. I would absolutely recommend Cream City Tub & Tile with 5+ stars!!!

From the owner: Cream City Tub & Tile provides bathroom remodeling including bathtub and tile refinishing in the…read moreWaukesha, WI, area.

Converted my bathroom from tub to shower. The staff were extremely helpful in choosing the tile…read moreand supplies. Would definitely go back. Only negative is poor selection of baseboard tile to match floor tile (found tile match at M......)

This company is in my top five for home owners! The endless options (which are spectacular by the…read moreway) will make any tiling and flooring job painless. Floor & Decor's range in product, also includes ranges in pricing, making it affordable for everyone. I have used this company in a few of my homes and I have been 100% satisfied with every experience and purchase!!