I took my puffer vest to get cleaned her after two small stains, when I picked it up I was…read morehorrified. Not only were the stains still there, there was two more stains and they STAPLED their papers to the hood of the vest leaving holes in the hood. They also stapled another paper to the coat hook inside and claimed they do this all the time, zero logic. I left a review, received a call that I would receive a refund and they would pay for the $300 vest. Of course neither happened so here I am.

This used to be a decent dry cleaner, but the quality of their service has deteriorated. My latest…read moreexperience was horrible. I requested that they clean my suit jacket. I had to ask them to redo the jacket three (!) times, and it still was not clean. What is more, they almost lost it, which gave me much anxiety and worry. After a month of trial and error, I gave up, took my suit and will never return.

I discovered my new favorite cleaners within three blocks of my residence…read more I had passed Penn Cleaners countless times but had not considered them until today when I lost a button on my favorite Barbour jacket. I expected to have to leave my jacket and return days later. To my utter delight, James took a quick look at the jacket and advised that it may require a patch to preserve my valued garnet. James carefully re-examined my jacket and repaired it on the spot. As I inquired about the charge for the repair and expeditious service, James quickly replied that the repair was a "Thanksgiving gift." As I insisted further, James politely declined to accept any payment. Whilst this repair seemed rather routine, I was immediately impressed by Penn Cleaners' commitment to customer servic. As I waited for my repair, I observed that the other customers knew James by name and appreciated the efficiency with which he located their items. .I am now a Penn Cleaners customer as well.

Super friendly, incredibly fast, and amazing value for money! I went on a Friday afternoon and…read moreasked if I could get my 3-piece suit dry cleaned by Monday afternoon, because I had to catch a flight the following day. I was able to get my 3 piece suit looking very crisp and dry cleaned by Monday afternoon. Will definitely be frequenting this place when I need my items dry cleaned!

Superb service and my go-to place for dry cleaning and alterations. They are reasonably priced,…read moreefficient and always deliver!

I dropped off a dress in perfect condition, only to have it be returned ripped. When I asked the…read moremanager about it, I was yelled at and he said that he had been operating for twenty years and all his customers love him. He refused to fix the rip or give a refund. Mistakes absolutely happen, but yelling at a customer over a mistake they made is unacceptable. I would recommend taking your clothes, especially nice dresses, elsewhere.

I cannot overstate how frustrating and disappointing this experience was. I paid $85 to have a…read moredress taken in, only to pick it up the day of my engagement party and find that it did not fit the way it had when it was originally pinned. Completely unacceptable--tailoring should be precise, and this was anything but. What truly pushed this from frustrating to outrageous was the response when I tried to address it. The manager told me, verbatim, that she "did not care" that this was for my engagement party. No accountability--just blatant indifference. It's one thing to make a mistake. It's another to show zero regard for your customer, especially when you've impacted an important, time-sensitive event. I trusted them with something meaningful and was left scrambling at the last minute with a dress that didn't fit and a business that couldn't care less. Take your money somewhere that values both quality and basic human decency.

The ladies here are very friendly and professional. I had to get two items fitted because it was a…read morebit long (pants) and also because I lost so much weight (vest). They were able to finish my items within 1-3 days. The price was reasonable. I'd come back to this place for more alterations.

I highly recommend this dry cleaner. Saul and the team at Swift are always friendly, helpful, and…read moreprofessional. I've taken everything from embroidered/formal dresses to wool winter coats, and I'm always pleased with the results. My clothes are returned without a trace of lint....or dog hair, which I know is time consuming to remove. The turnaround time is super short and they can clean things faster if you need something rushed. I'm happy to be able to support this fantastic local business.

We've used them for dry cleaning for years, great prices and great service. Recently, I went into…read moreswift cleaners to get some alterations on my wedding dress VERY last minute (7 days before my wedding). The staff were incredible helpful and promised a quick turn around. They had the dress ready over 24 hours before they said it would be. It was perfect and the alterations were so well done. The dress was perfectly pressed as well. I am so grateful to have them in my neighborhood!

Price gauging, poor service, complete incompetence. I sent in a set of sheets, a few skirts and…read moretops for dry cleaning. I was charged "special handling" for all the sheets because they are apparently incapable of washing standard cotton sheets without "damaging them" despite pricing being on website and app with no asterisks. i also asked to have a zipper repaired on a skirt. They charged a 25 dollar sewing fee and 45 dollar alterations fee which they still have been unable or UNWILLING to explain the difference between. Finally, the customer service is abysmal. They don't send notices of arrival time as advertised and when I called about the charges on my order, the representative I was forced to endure was poorly trained and couldn't have been less interested in hearing the specifics of my questions. I won't make the mistake of using them again.

We have become dependent on the High Quality Attentiveness that Press Cleaners offers. We are on…read moredisability and we don't know how we would get along without somebody literally coming to our home to help with good hygiene and cleanliness! A true necessity for AMERICANS WITH DISABILITIES, woundedwarriors.org. Thanks SO MUCH!

I came in last minute, in Washing DC, and needed a turnaround on my two-piece suit. Eric did me a…read moresolid and got it done, back to me. THANK YOU..

There was a black spot on my light blue suit jacket that I told them to try to fix. They gave it…read moreback to me, charged me, and only after that did I look and see that the spot was still there. I had to go back in before they even explained to me that there was nothing they could do. Still charged me for it though and were just going to let me find out on my own that they couldn't fix it I guess? Being unable to help is understandable, but neglecting to even let me know what was going on is something else.

Great dry cleaner! I've gone here 5-6 times. Their prices are low and the manager is kind. I've dry…read morecleaned my and friends' cashmere sweaters, blazers, and silk dresses here. Yet to have a bad experiences. Highly recommend! I think contrary to restaurants, people don't have the incentive to post good reviews for dry-cleaners. In restaurants, you have a delicious and memorable meal, so you want to post something nice to capture the moment and share the joy. With dry cleaners, you expect that your clothes will come out nice and clean. If that happens - voila - you're done. You're content. So, most people will only review a dry cleaner when something goes wrong. I'm the usual, Jo Shmo, fellow bureaucrat spreading love for a small business doing a great job. Thanks and I look forward to my next visit.

Overall, a convenient and effective dry cleaners, but they do tend to be closed in the middle of…read morethe day which isn't reflected in their hours, so it's a gamble whether or not they'll be open. I've had some issues with missing buttons, but they've been really professional about it.

Had 5 suits cleaned Hemmed the pants on one…read more Had a stain on one laid they did 50% job with and took back to redo complimentary. Picking up today will report back if the outcome is unsatisfactory. Next time the cleaning person should do 100% of the job. Ppl are nice and efficient

I came here for three years and while I was never amazed by the quality of service and know the…read moreprices are very high, kept coming because this is the most convenient dry cleaner to my apartment building. But last month I brought in a brand new cashmere sweater that I'd only worn a few times. When I picked it up again it was ruined - covered in yellow spots. I brought it back and they said they'd fix it, but when I returned it was just as bad as it had been a few weeks ago. This was all bad enough but they were incredibly rude and they blamed me for bringing it in stained, despite the fact that I had photos of me wearing it with no stains on it the day before I initially dropped it off. They kept saying it was my fault and refused to pay any sort of restitution. I now have a $200 brand new cashmere sweater that is completely ruined and am fairly heartbroken. I'll never come here again, and will be sure to tell others the same. I rarely leave reviews online but I feel compelled to now so that no one else has a similar experience.

Recently, I got my leather jacket's arms shortened and my pants hemmed. Great work! The prices were…read morereasonable. And the staff were very nice .

I took my red leather jacket to get tailored and they did an amazing job! It was done in a week's…read moretime