She is Not an orthodontist. Go to a trained orthodontist who can handle complex issues if/when they arise. Ask any other orthodontist. I had a bad and expensive experience with her due to her lack of knowledge. read more

I wish I had trusted my instincts when my initial call went unanswered for nearly 1 month. This should've been a red flag but out of desperation - & based on a strong recommendation from my osteopath, who insisted this dentist "really cares" - I went ahead anyway. I paid a hefty $350 Consultation Fee, hoping for a fresh start after a traumatic TMJ treatment that left me with very serious neurological issues & severely misaligned teeth. Despite informing this dentist of my progress, she personally emailed to cancel my 2 week followup. This was disappointing to say the least, but manageable - until things took an even deeper nose dive: 2 weeks ago I left a message communicating a need to replace the TEMPORARY splint she issued & NOTHING. It has now been 50 days (nearly 2 months) & I have received NO response whatsoever. Not a call from Daisy the "so-called manager. Not even a one-line email acknowledging the message. Nothing. This does not at all, reflect a dentist that cares - quite the opposite. read more

Doesn't respond to online appointment requests. Also read that she doesn't deal with adult patients? Some reviews tell me that it's probably best to avoid this price gouging Dentist. read more

Had a bad experience with Dr. Moy and feel it's worth sharing. Was referred to her by another Dr. for treatment of TMJ. She doesn't normally accept adult patients but agreed to see me so we scheduled a $250 consult (all out of pocket for me). I really liked her approach and felt that I'd finally found someone knowledgable about TMJ who'd be able to help me. Despite the fact that there are known causes for my TMJ and it was circumstantially not airway-related, she would not move forward with providing a treatment plan until I got an airways xray. She provided me with a prescription to get this done, which I did at Kaiser (I was hoping would be out of pocket but it ended up not being...so another $575). When I got the xray to her, several months passed with back and forth between myself and Daisy (the office manager, I think). Daisy was conveying info from Dr. Moy, who was apparently was out of the country for an extended period of time. When she finally returned, she was unable to read the images and asked me to go get new ones at a specific location. I explained that I'd already spent xx money and really just wanted to be able to evaluate the treatment plan so that I could decide if it was even in the realm of possibility for me to consider. Daisy was very nice to communicate with and I thought we'd landed on a solution (she offered to reimburse me for the consult)...until Dr. Moy stepped in with a direct email to me which was accusatory and cold. She took no responsibility for the xray being un-useable and was completely unwilling to help find a resolution. She took a very self-centered approach and I found it really bad form to allow an employee to reach a resolution and then swoop in and usurp that. In the end, I asked to split the cost of the consult (so basically a 50% refund) and she refused. I thought about going to small claims court because this really didn't sit right with me. Also, the whole process basically dragged on a year, in which I could have been pursuing other treatment options had she been more transparent about the fact that she wasn't even in the country. I ultimately decided that my time actually is more valuable than trying to win back $250 from her but I feel that the experience I had could potentially help others who may be considering her for their kids' orthodonture. She just doesn't really seem to be very patient-centered and she definitely should give some thought to how she runs her business and treats her employees. read more

Dr Nakako has been seeing my son who she put the ALF appliance a while ago now I just want to say how great she is with him. She is very knowledgeable. He is a very nervous child and she is just so patient and sweet with him she explains everything to him so he can understand what is happening during the appointment. Also her assistant is amazing! She is so good with kids she also talks to him along with the doctor and they both work so well with him. I don't feel nervous going to their dental office because they are very kind to my son and myself and my husband. Also Daisy the lady in the front she is always so helpful with appointments and insurance any questions I can call her or email her and she always responds very promptly and always greats us with a smile. We have also met Dr Moy and she is really nice. I highly recommend them. We drive 1 hour and a half to see Dr Nakako and it's worth it! read more

Dr. Moy is thoughtful, professional and gentile and her staff is super helpful. Loved my experience and her care. read more

I like going to the dentist. I like having my teeth cleaned and checked and have been going to Dr. Moy's office since she took over from the dynamic duo of Dr. Tom Sharp and Virginia Dowling's practice. So, for quite a few years I've seen Dr. Mona Moy. And while I think she's an accomplished dentist, I don't think she's that into being a dentist anymore. Or, at least, a dedicated dentist. Unfortunately, Covid may have helped dampen her enthusiasm and I can't blame her. However, when I experienced my first ever dental pain last month, I assumed that Dr. Moy would find a way to see me -- as least within a day, or two. But didn't happen. In fact, it took Dr. Moy's office a day to return my phone call and I was told that Dr. Moy was very busy and that she could see me in two weeks. Two weeks. And this is after seeing Dr. Moy for years, paying the day of service, and having no issues, or complaints with my teeth. Fortunately, my husband's long-time dentist, Dr. Daniel Moore, https://drdanielmoore.com/ stayed late and saw me that day. He examined my teeth, took x-rays, and helped me schedule a root canal with an oral surgeon the next morning. Thank you, Dr. Daniel Moore! And good-bye, Dr. Mona Moy. read more

Worth the drive from south bay. The office is clean and in pristine condition, doesn't even feel like a dentist. My two children felt safe and relaxed, we will be going back for further services. Dr. Nakako Uritani went above in beyond in her approach and techniques, the kids liked her alot! read more

My children have been seeing Dr. Moy for 2 years to have their palates expanded and their teeth straightened using the ALF appliance. We have been very pleased with the results! Both children have nice wide smiles and straighter teeth now. (We are happy enough with the way they are and have, thus far, decided not to have Dr. Moy put brackets on their teeth for the final, cosmetic straightening phase, which is an option.) Generally an ALF appliance should be used on younger children but I did not want to continue with traditional orthodontics after doing the research: a restricted airway can be the result of traditional orthodontics (and then snoring and then CPAP . . .) along with other health issues and facial deformities that might develop. Even though my children were 15 and 16 years old, Dr. Moy took them on and began working with them using the ALF. My son's treatment was done in about a year, as his was straightforward, and he still had some growing to do as he was 15 and his teeth moved more readily. But my daughter, at 16, has taken closer to 2 years to complete treatment as her growth spurts are over, and she had a misaligned jaw and the TMJ pain. (Traditional orthodontics will make an existing problem worse, is my understanding, and perhaps my daughter's jaw was already slightly mis-aligned before the "first phase" of braces she had, and they contributed to making it worse?) Whatever the cause, Dr. Moy could see the misalignment right away and ordered a special 3D XRay, which clearly showed the problem. She carefully fashioned modifications to the ALF throughout my daughter's treatment in order to realign her jaw and relieve her pain. Along with an open airway, wide jaws and straight teeth, both children have beautiful profiles now too! When formerly, you could see their lower jaws were pushed in--not growing out properly--probably as a result of the first phase of traditional braces, their lower jaws are now positioned properly below the upper jaw. I remember when we first visited Dr. Moy, looking for a dentist to begin treatment with the ALF after deciding to stop traditional orthodontics because my daughter had developed TMJ pain: she seemed to understand my daughter's pain right away and could almost complete her sentences. Dr. Moy is very intuitive. At our last visit, in fact, I discovered that Dr. Moy is now offering more holistic health services at her office besides dentistry. I asked my daughter just now for some thoughts about Dr. Moy; she said: "I like how Dr. Moy cares about the whole person and not just their teeth; I really feel like she cares about me. And she really seems to know me." I highly recommend Dr. Mona Moy as a first visit for dentistry and other health concerns--she just might be able to help you! Her fees are reasonable, as well, in fact, the lowest of the 5 other dentists I spoke with. We drive from San Jose to see her. She's worth it! read more

I drive from SF to visit Dr. Moy, she's that good! The office is wonderful, her staff kind and accommodating, her talents second to none. I have much confidence in her ability to asses situations and find the best possible route to my well-being. read more

I highly recommend Dr. Moy and her hygienist, Genie. Dr. Moy has taught me valuable oral self care techniques that I had never learned from my former dentists. My gums have never been healthier. She takes time to consider you as a whole person and not just a set of teeth. She is very caring as well as higly intellgent. I am moved to write my first yelp review ever for her because she has made a huge difference in my health and stress levels....From a dentist, you may wonder? She offers an incredible deal to existing patients. For $250 she arranges for several blood tests, reviews the results with an MD and spends an hour with you going over the results and possible steps to take in light of the results. I am very happy to have a health ally in the dental field. read more

Beware of Dr Moy. I went to her when a veneer came off one of my teeth. She went on to tell me my mouth was a disaster due to the fact I take medications that cause a dry mouth. She commented on my poor digestion, my allergies and my need to take these medications that were only treating symptoms rather than the root problem. As if high blood pressure is a symptom. She took no history from me nor did she ask me to fill out any paperwork regarding my health conditions, yet her assumptions and tone of voice was one of judgment bordering on disgust. When I ask her what she suggested I do, she had no answer. She takes no insurance in her Oakland office and charged me $350 for the 15 minutes it took to glue the veneer back on my tooth. All in all it was a total fleecing by a strange and judgmental woman who I would never go back to for care. Patient beware!! read more

It is a pleasure to provide a very positive YELP review for Dr. Mona Moy, D.D.S, an experienced, smart, conscientious, and extremely skilled dentist in Oakland. She is the most holistic dentist I have ever met--actively involved in figuring out not only how multiple aspects of her patients' medical history and current medical issues may affect their dental problems, but concerned as well with all aspects of her patients' well being. Dr. Moy may seem a little formal at first, but as you get to know her, you will discover a warm and caring human being. Her dental assistant and dental hygienists are all skilled and effective, as well as friendly, and if you have a wicked sense of humor, you will probably love working with Ginny; she's serious about your dental hygiene, but she will make you laugh your socks off. Lupine, the office manager actually returns most calls on the same day as patients call, and is surprisingly well versed in dental procedures, and can give you a good idea of how many visits, or how long a visit, a particular procedure will take. If you are looking for a wonderful new dentist, with a great office staff, choose Dr. Moy. You will be glad you did. read more

Dr. Moy is not only an excellent dentist, but she is also extraordinarily compassionate and kind--which I have found is severely lacking in the dental industry. She has a thorough approach to health--which is holistic in nature. She wants you to be well--and not depend upon toxic pills for the rest of your life (and not to say, medications are a bad thing--as they are necessary in many situations--but many things can be changed by proper diet, supplementation, exercise, rest etc.). In essence, she is unlike any dentist you will meet. I have already seen changes in my pain levels--as I have chronic pain focused in my jaw and my upper neck. She works with other practitioners to ensure success in a multidisciplinary fashion. And, Lola her dog is the cutest little thing---who has often cuddled next to me--noticing when I am struggling (a total therapy dog.) Lupine is fantastic--as she does whatever is necessary in order to help you understand anything from insurance issues to length and extent of procedures. However, she is also a kind soul who too wants you to feel better. In general, I have felt that the office and Dr. Moy go above and beyond and really care about you as a patient. That's worth its weight in gold. Thanks, Dr. Moy and Lupine! read more